Customer Support executive

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. 

Unilog’ s Mission Statement

At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth.

Designation:- AI Architect

Location: Bangalore/Mysore/Remote  

Job Type: Full-time  

Department: Software R&D  

About the Role  

We are looking for a highly motivated AI Architect to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vector Databases, AI Search, Agentic AI, Automation, and more.  

As an Architect, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the company’s technology strategy and help shape disruptive innovations.

Key Responsibilities  

Research & Experimentation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, and Automation. 

Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact.

AI/ML Engineering: Design and develop AI/ML models, LLMs, embedding’s, and intelligent search capabilities leveraging state-of-the-art techniques. 

Vector & AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows.  

Automation & AI Agents: Develop autonomous AI agents and automation frameworks to enhance business processes.  

Collaboration & Thought Leadership: Work closely with software developers and product teams to integrate innovations into production-ready solutions.

Innovation Strategy: Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains.  

Required Qualifications  

1. 8-14 years of experience in AI/ML, software engineering, or a related field.  
2. Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini.
3. Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), and agentic AI.  
4. Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure.  
5. Strong problem-solving skills and a passion for innovation.  
6. Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment.  

Preferred Qualifications  

• Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security.  
• Knowledge of data pipelines, MLOps, and AI governance.  
• Contributions to open-source AI/ML projects or published research papers.  

Why Join Us?  

• Work on cutting-edge AI/ML innovations with the CTO Office.  
• Influence the company’s future AI strategy and shape emerging technologies.  
• Competitive compensation, growth opportunities, and a culture of continuous learning.    

About our Benefits:

Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, 401K match, career development, advancement opportunities, annual merit, pay-for-performance bonus eligibility, a generous time-off policy, and a flexible work environment.

Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class. 

Job Title: Business Development Executive (BDE) – IT Sales | Coimbatore / Tamil Nadu

Location: Coimbatore, Tamil Nadu (On-site preferred; local candidates only)

Experience Required: Minimum 3 years in B2B IT Sales

Industry: Information Technology / Software Solutions

About the Role:

We are looking for a Business Development Executive (BDE) with strong experience in B2B IT sales, client handling, and revenue growth. The ideal candidate will have a proven track record in acquiring and managing clients, handling end-to-end sales cycles, and driving business growth through consultative selling.

Key Responsibilities:

• Identify and develop new business opportunities in the IT / software services domain.
• Handle end-to-end client management — from lead generation to deal closure.
• Maintain strong relationships with existing and new clients to ensure repeat business.
• Develop and execute revenue growth strategies.
• Prepare business proposals, quotations, and sales presentations.
• Achieve monthly and quarterly sales targets.
• Work closely with the technical and delivery teams to ensure client satisfaction.

Required Skills & Experience:

• Minimum 3 years of experience in B2B IT Sales (not EdTech or educational sales).
• Proven track record in client acquisition, revenue management, and account handling.
• Excellent communication and negotiation skills.
• Strong understanding of IT products, services, and market trends.
• Self-driven and target-oriented professional.
• Must be based in Coimbatore or Tamil Nadu and available for on-site meetings when required.

Preferred Background:

• Experience in software development services, IT consulting, or SaaS sales.
• Prior exposure to domestic or international B2B clients.
• Candidates with an existing client network will be preferred.

Compensation:

Competitive salary + performance-based incentives

• Assist in identifying potential clients and generating new business leads. 
• Support the sales team in preparing proposals, presentations, and sales materials. 
• Conduct market research to identify trends and opportunities. 
• Maintain and update the CRM system with accurate client information. 
• Participate in client meetings and calls to understand customer needs. 
• Collaborate with marketing and product teams to align sales strategies. 
• Provide administrative support to the sales team as needed. 

Summary of Role

Innovate to solve the world's most important challenges. We are looking for Advanced User Exp Designer with strong capabilities to design and own the product experience. The designer would be responsible for end to end interaction and visual design.

Responsibilities

• Own the design execution while working closely with key stakeholders in design, engineering and business stakeholders to solve user needs and business goals
• Demonstrate mastery of the end-end UX process, including user research for discovery and product definition, and multiple methods of formal and informal user evaluations
• Demonstrate a strong understanding of Agile / Lean UX methodologies
• Prioritize backlog effectively; communicate clear timelines and status updates at all levels
• Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
• Conduct research and evaluation of designs, as well as emerging technology, industry, and market trends

Must Have Background for this Role:

• Bachelor's degree preferably from tier 1/ tier 2 design school.
• Outstanding user experience design portfolio
• Bachelors degree in human factors, psychology, user experience design or related degree
• Some experience in user experience design, interaction design or human factors
• Proficient user experience design skills, e.g., customer journey map, experience diagramming, task analysis, workflow design, etc.
• Experience with observational research and usability testing
• Graduate degree in user experience design, human factors, interaction design or related discipline.
• Fluent with design sketching and prototyping tools, e.g., Axure, Balsamiq, Visio, etc.
• Experience with design trends, benchmarking, forecasting and concept creation

• Experience with project planning, scoping and execution in a phase-gate and/or agile environment

Required Skills for this Role: 

• Has 5+ years of experience (e.g. interaction, graphic, visual, product, industrial), User Experience, HCI, or a related field
• Must have strong background in interaction/UX design and continue to be hands-on as an interaction designer
• Conducts user research to understand user needs, mental models and working contexts
• Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
• Has real-world experience in managing projects & stakeholders

• Skilled in standard design & wireframing tools (Adobe CC, Sketch) and visual communication

Job Brief:

We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.

Job Location:

Pune.

Job Description:

• Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
• Experience interacting with customer.
• Excellent communication.
• Hands-on in creating and managing Jenkins job, Groovy scripting.
• Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
• Experience in Maven.
• Experience in scripting languages like Bash, Powershell, Python.
• Experience in automation tools like Terraform, Ansible, Chef, Puppet.
• Excellent troubleshooting skills.
• Experience in Docker and Kuberneties with creating docker files.
• Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.

Requirement :- Java Tech Lead (with knowledge of Angular)

• 5+ years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, JSON, XML
• 3+ years of experience in Spring Boot, Sprint Rest, Spring MVC.
• 5+ years of experience in REST, Micro service Development
• Knowledge of Design Patterns (Good to Have).
• Proven Experience in building complex web systems that have been successfully delivered to customers
• Experience in writing SQL-queries and knowledge of PL/SQL
• Experience in working with databases Oracle 10g, 11g, Postgres, Cassandra etc
• Exposure/Experience in working/setting up CI and CD environments (DevOps).
• Knowledge of development lifecycle, standards, approaches, utilities and environment: shells, version control systems, IDEs, project assembling tools;

Responsibilities:

• Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.
• Define and manage resource plan together with the Project Manager aligning to the project schedule.
• Plan and drive the project's technical execution to achieve the committed scope and timeline.
• Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.
• Ability to coordinate multi-teams (e.g. customers, internal functional and technical SMEs), to understand business requirements, technical design and preparing of technical specifications.
• Assist in estimation of efforts and timescales for tasks delegated to the team.
• Contribute to design/code reviews for quality assurance and conformance to Company standards / guidelines.
• Hands-on participate in development and bugs fixing.
• Commit to continuous improvement and refinement of delivery.
• Strong technical knowledge and skills, consistently provide technical guidance and develop team members.
• Responsible for forward resource management, team building and staff career growth.

Requirements:

• Degree in Computer Sciences / Software Engineering / Information Technology.
• At least 5 years of working experience in Java EE development (preferably in the financial industry).
• Individual that is optimistic, proactive, good initiative, passionate, strives to achieve more as a team, and is able to motivate others.
• Understand design documentation standards such as Unified Modelling Language.
• Experience in various Java EE frameworks and design patterns. Preferably on Micro services architecture.
• Exposure in Java MVC frameworks such as Spring Boot.

Role : Full-time 

Remote / work from home 

Interested, kindly respond with the following : 

Total relevant years of experience : :

CTC:

ECTC : 

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