Customer Support executive

JOB DESCRIPTION/PREFERRED QUALIFICATIONS:

REQUIRED SKILLS/COMPETENCIES:

Programming Languages:

• Strong in Python, data structures, and algorithms.
• Hands-on with NumPy, Pandas, Scikit-learn for ML prototyping.

Machine Learning Frameworks:

• Understanding of supervised/unsupervised learning, regularization, feature engineering, model selection, cross-validation, ensemble methods (XGBoost, LightGBM).

Deep Learning Techniques:

• Proficiency with PyTorch or TensorFlow/Keras
• Knowledge of CNNs, RNNs, LSTMs, Transformers, Attention mechanisms.
• Familiarity with optimization (Adam, SGD), dropout, batch norm.

LLMs & RAG:

• Hugging Face Transformers (tokenizers, embeddings, model fine-tuning).
• Vector databases (Milvus, FAISS, Pinecone, ElasticSearch).
• Prompt engineering, function/tool calling, JSON schema outputs.

Data & Tools:

• SQL fundamentals; exposure to data wrangling and pipelines.
• Git/GitHub, Jupyter, basic Docker.

WHAT ARE WE LOOKING FOR?

• Solid academic foundation with strong applied ML/DL exposure.
• Curiosity to learn cutting-edge AI and willingness to experiment.
• Clear communicator who can explain ML/LLM trade-offs simply.
• Strong problem-solving and ownership mindset.

MINIMUM QUALIFICATIONS:

• Doctorate (Academic) Degree and 2 years related work experience; Master's Level Degree and related work experience of 5 years; Bachelor's Level Degree and related work experience of 7 years in building AI systems/solutions with Machine Learning, Deep Learning, and LLMs.

MUST-HAVES:

• Education/qualification:  Preferably from premier Institute like IIT, IISC, IIIT, NIT and BITS. Also regional tier 1 colleges.

• Doctorate (Academic) Degree and 2 years related work experience; or Master's Level Degree and related work experience of 5 years; or Bachelor's Level Degree and related work experience of 7 years

• Min 5 yrs experience in the Mandatory Skills: Python, Deep Learning, Machine Learning, Algorithm Development and Image Processing

• 3.5 to 4 yrs proficiency with PyTorch or TensorFlow/Keras

• Candidates from engineering product companies have higher chances of getting shortlisted (current company or past experience)

QUESTIONNAIRE: 

Do you have at least 5 years of experience with Python, Deep Learning, Machine Learning, Algorithm Development, and Image Processing? Please mention the skills and years of experience:

Do you have experience with PyTorch or TensorFlow / Keras?

• PyTorch
• TensorFlow / Keras
• Both

How many years of experience do you have with PyTorch or TensorFlow / Keras?

• Less than 3 years
• 3 to 3.5 years
• 3.5 to 4 years
• More than 4 years

Is the candidate willing to relocate to Chennai?

• Ready to relocate
• Based in Chennai

What type of company have you worked for in your career?

• Service-based IT company
• Product company
• Semiconductor company
• Hardware manufacturing company
• None of the above

Key Responsibilities:

 Develop and maintain frontend components using AEM Sites.

 Integrate AEM with React/Angular for enhanced user interfaces.

 Work with AEM templates, components, dialogs, and client libraries.

 Collaborate with backend AEM developers and designers to implement dynamic

and responsive web features.

 Ensure code quality through unit testing and best practices.

 Participate in code reviews, debugging, and performance tuning.

 Support AEM content authors with technical implementation and troubleshooting.

What You’ll Bring:

 Bachelor’s degree in Computer Science, Engineering, or a related field, or

equivalent work experience.

 Proven experience delivering high-quality web applications.

Mandatory Skills:

 3+ years of frontend development experience with React.js or Angular.

 2+ years of experience working with Adobe Experience Manager (AEM).

 Strong knowledge of HTML5, CSS3, JavaScript, and TypeScript.

 Experience with AEM client libraries, Sightly (HTL), Sling models, and

component development.

 Familiarity with RESTful APIs and JSON.

 Understanding of responsive design, cross-browser compatibility, and

accessibility standards.

 Familiarity with Git, CI/CD pipelines, and Agile methodologies.

Preferred Skills (Nice to Have):

 Experience integrating third-party APIs and headless CMS.

 Knowledge of Adobe Target, Analytics, or other Adobe Experience Cloud

products.

 Exposure to backend technologies like Java or Python is a plus.

Experience: Mobile testing (both Android & iOS).

Technical Skills:

Strong in debugging.

Well-versed with API level validation from logs.

Familiar with database-level validation and queries.

Experience in backend testing and understanding of service interactions.

Testing Coverage:

Capable of designing end-to-end test cases.

Strong in negative, edge-case, and performance scenarios coverage.

Process Knowledge:

Familiar with Agile ceremonies (Grooming, Sprint Planning, Retrospective) and QA roles and responsibilities.

Can contribute effectively in bug triage and RCA discussions.

• Recommend a migration and consolidation strategy for DevOps tools
• Design and implement an Agile work management approach
• Make a quality strategy
• Design a secure development process
• Create a tool integration strategy

Job Role:  

• Ability to consistently produce clean, efficient code based on client specifications  
• Ability to integrate software components and third-party programs to meet specifications  
• Reliability and proficiency in verifying and deploying programs and systems  
• Ability to troubleshoot, debug and upgrade existing software  
• Collaborative mindset and willingness to recommend and execute improvements  
• Commitment to optimization and accountability evident in creating technical documentation for reference and  reporting  

 Must Have 

·         Must Have:  React native development,Android/iOS Native Development Experience  

·         Good To Have: MySQL, TypeScript, Ionic 

Personal Skills:   

·         Organized, self-motivator, great communicator, detail oriented and fast learner.   

·         Excellent written and verbal communications skills at the business and technical level   

·         Strong work ethics, commitment and team work   

·         Should be a good team player & ready to shoulder additional responsibility