Software Test Engineer

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Occupational Health & Safety Management;

Handling posermnent official's visits and its timely compliance, ensure renewal of fire NOC, Petroleum NOC, on site emergency plan approval etc.

Develop a safe, pollution free work environment and robust EHS Culture at site

To enhance engagement of employees for building EHS culture

Improve the awareness and capabilities of people at suite on EHS

Implementation of EHS Global Standards, Like work permut system, LOTO Pemit, contractor safety management, chemical safety management. Personnel protective equipment, Incident reporting and investigation, Risk Assesment and process hazand analysis, change control management, Employee Engagement, Machine Safety procedure etc.

Evaluation of training need assessment and ensure the compliance as per calender

EIS round on monthly basis with engaging department SLT's, shift in charges and EHS profesionals

Creating awareness among employees and workers by celebrating EHS Programs - National Safety Week, Road Safety Weck, Fire Service week etc.

Encourage near miss reporting, employee's reward and recognitions.

Development of departmental EHS coordinators, encourage them to report unsafe observations, near miss reporting conducting department EHS meet, participation in EHS promotional activities.

Ensure electrical safety with coordination engineering department,

Conducting job safety analysis, Risk Assessment & Process hazard analyus. Ensure standard PPE's requirement, use of need base PPE's and its safe disposal

Encourage and ensure incident reporting & investigation, root cause analysis and compliance of corrective action and preventive action,

Ensure emergency preparedness and response compliance and ready to operate 24X7 fire Extinguishers, Fire Hydrant System, Fire alarm system, Public Announcement System, SCBA Safety shower, Spill control Kit, ambulance etc.

Ensure pressure vessel, Lifting tool tackles, hoist and lifts etc testing and compliance, form-9, form-33 etc.

Workplace health & hygiene monitoring

Ensure the compliance of EHS legal register and compliance register

Ensure the compliance of local EHS procedures, EHS Manual, EHS Policy, On site emergency plan.

Company Background:

Founded in 2016, they are one of the leading online scheduling software companies in the world, with over 200,000 customers globally. They are a profitable, high-growth bootstrapped platform-as-a-product company with 50+ team members looking to grow to $50M in revenue in the next 3 years. 

Loction: Remote (Expenses paid quarterly travel to Head Office)

About this job 

We are looking for a Senior Software Engineer with 5+ years of experience in Angular and frontend application development. You will work with a team of problem solvers working collaboratively to build custom solutions. If you are excited to learn new things and thrive in a team-based culture, and if you are looking for hyper-growth in your career then this could be a place for you! 

What will you do 

- Work with the team to break user stories into tasks and delegate them to the team members. 

- Write code that meets standard and delivery guidelines. 

- Mentor other engineers on the team to develop high-quality software (including the use of static analysis tools, Testing frameworks, and code reviews) 

- Analyze solutions and help implement engineering best practices. 

- Work with Project Managers for timely delivery and forecast. 

- Lead and mentor junior engineers on technical issues. Perform blameless RCAs when issues occur and take ownership to resolve issues. 

- Work closely with backend engineers, DevOps, and QA teams for seamless delivery.

What you should have 

- Strong experience with front-end technologies including Angular, Javascript and gRPC, RESTful APIs, etc 

- Ability to write efficient, secure, well-documented, and clean code 

- Proven ability to work with multiple teams, multitask and prioritize. 

- Experience with Git, JIRA, and Agile working methodology 

Benefits 

- Competitive compensation 

- A chance to work and contribute to company's low-code platform which is soon to be open-source. 

- Endless career opportunities and multiple paths for career development - Paid parental and maternity leave 

- Hospitalization, health, and life insurance, and accident coverage 

- Flexible hours 

- Remote working flexibility 

- Transparency and visibility throughout a fast-paced, successful growth organization 

So what happens next? 

Once we receive your application our recruitment team will go through it personally and will set up a chat to know more about your experience and interests. If we think you could be a good addition to our company, we will connect you to our team including managers so you can learn more about the life at the company and your responsibilities. We always try to give candidates a smooth onboarding experience.

• Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems

• Managing distributors and seller and improve the efficiencies in terms of both- retention (% active, D90 retention etc.) and transaction (% transacting, count and amount of transactions from different user cohorts) of newly acquired and existing base
• Designing promotional pricing schemes, subscription packs, communication plans and taking other tactical and strategic steps to increase transactions and engagement on the platform
• Working across departments(i.e. data science, CX, sales, marketing etc.) to deliver a superior experience for distributors and sellers
• Building the needed infrastructure and continuously innovating on ways to reach new and returning users through a variety of communication channels
• Partnering with product teams throughout the organization to leverage and influence existing internal growth and engagement technologies
• Conducting competitive analysis to understand industry trends for how to engage and convert users
• Working closely with product, marketing and data science to identify the right features essential for growth of business and engagement of users
• Measuring and assessing the impact of experiments, their business impact and sharing them with leadership

Desired Candidate Profile

• B.E./ B.Tech and/or MBA
• 7 to 8 years of total experience and 2 to 5 years of experience in handling sales, business development, city operations in an operations intensive role
• People management experience
• A proactive approach to problem solving with high focus on customer empathy    

At Olegacy, we build applications connecting people to Web3. Our office is in Bengaluru and Dubai. We are expanding to our Dubai office and would love to invite all individuals who are passionate about the blockchain space to apply. We are currently seeking a Blockchain Engineer to help develop and build a decentralized finance application. The ideal candidate is a self-inspired individual who is passionate about blockchain technologies and disrupting current potential financial norm.

Responsibilities

• Work with the team to achieve product update milestones within the set time frames
• Design, develop, program, test, debug and maintain smart contracts code for a decentralized application
• Apply the latest cryptography techniques to protect digital transaction data against cyberattacks and information hacks

• Evaluate scalability, security, performance and gas optimization of the decentralized application
• Collaborate with the team on API design
• Collaborate with the team on planning and implementing frictionless user experiences

Qualifications

• Bachelor's / Master's degree in Computer Science
• Strong proficiency in Cryptography
• Strong proficiency in smart contracts written in Solidity
• Strong proficiency in JavaScript, NODE.js and C++
• Experience with blockchain technology​
• Bonus: Understanding of the intricacies of iOS and Android
• Bonus: Experience developing NFTs on Ethereum

Soft Skills

• Team Player
• Strong English language communication skills
• Self-starter
• Enjoys working in a fast-paced start-up culture
• Growth mindset