
- Role: Graphic Designer
- Experience:- 1-3 Years
- CTC offered:- 12- 15 LPA
- Location:- Navi Mumbai (Vashi)
Roles & Responsibility:-
- Maintain visual consistency while pushing creative boundaries within the game.
- Build design systems and asset libraries to streamline development and iteration.
- Contribute to store creative or promotional visuals as needed.
- Experience with motion tools like After Effects or Lottie.
- Detail-oriented, self-driven, and comfortable working in a fast-paced startup environment.
- Proficiency in Adobe Photoshop, Illustrator, and Figma.
- We’re looking for a highly creative Graphic Designer with strong artistic instincts and a flair for motion design. Your primary focus will be on in-game visuals, UI art, and light animations that shape how players experience the game.
- Design immersive in-game assets: backgrounds, avatars, icons, power-ups, and UI Elements.

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About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.
Responsibilities:
Team Leadership & Development
- Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
- Conduct performance reviews, provide actionable feedback, and identify training needs.
- Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
- Foster a culture of accountability, ownership, and continuous improvement.
Customer Experience & Escalation Management
- Handle escalated customer issues, ensuring quick and accurate resolutions.
- Monitor support quality across channels and implement measures to improve CSAT and NPS.
- Proactively identify trends and systemic issues; drive cross-functional resolutions.
Zoho CRM & Operational Management
- Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
- Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
- Track KPIs such as FCR, AHT, SLA adherence, and CSAT.
Technical Troubleshooting & Escalation
- Serve as the primary point for complex issues related to:
- Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
- WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
- Collaborate with the Engineering team for bug diagnosis and resolution.
Process Improvement & Knowledge Management
- Analyze recurring issues, advocate for product fixes, and build preventive workflows.
- Maintain comprehensive internal and external knowledge bases and documentation.
- Standardize troubleshooting processes and ensure team-wide knowledge transfer.
Cross-Functional Collaboration
- Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
- Represent the voice of the customer in product discussions and roadmap planning.
Required Skills & Qualifications:
- 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
- 1–2+ years in a leadership or supervisory role.
- Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
- Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
- Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
- Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
- Ability to read and interpret API documentation and troubleshoot integration issues.
- Strong leadership and mentoring capabilities.
- Excellent verbal and written communication skills.
- High emotional intelligence and composure under pressure.
- Analytical mindset with a proactive approach to solving root causes, not just symptoms.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Perks & Benefits:
- Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
- A collaborative and supportive work environment that values your contributions.
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- The chance to make a real impact on our customers and the success of our business
Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)
Location: Remote - based in India
Plobal Apps is a SaaS platform that helps online stores build mobile apps in minutes with zero code. We help brands leverage their mobile app as a strong revenue channel for their business. As one of the largest app builders in the Shopify ecosystem, we power mobile apps for some of the world's fastest growing brands like Steve Madden, Forever 21, Kyte Baby, and Show Me Your Mumu. We enable mobile commerce journeys and help our merchants drive installs, engage customers and scale their revenue.
We closed our seed funding round in 2021 backed by Bessemer Venture Partners and Elevation Capital, and are now looking at aggressively scaling our business.
About the Role
Position: Sales Representative, SMB (Asia & Middle East)
Location: Pune (Remote)
Timings : Must be able to work in the eastern time zone to overlap with key stakeholders
What You Will Do:
- Identify and target SMB customers in Asia and the Middle East, with a focus on India.
- Conduct market research to understand SMB needs and buying behaviors.
- Generate leads through proactive outreach, leveraging various channels.
- Deliver compelling product demonstrations and presentations.
- Tailor solutions to address customer requirements and ensure satisfaction.
- Build and maintain strong customer relationships.
- Collaborate with cross-functional teams to align sales efforts.
- Stay updated on industry trends and provide insights for sales strategies.
- Meet or exceed sales targets, driving revenue growth.
- Maintain accurate records and provide regular sales reports.
Who we are looking for:
- Bachelor's degree in business, marketing, or related field.
- 2-3 years of B2B SaaS sales experience in India.
- Strong understanding of the SMB market in Asia, specifically India.
- Excellent communication and interpersonal skills.
- Results-driven with a focus on customer satisfaction.
- Self-motivated and able to work independently or in a team.
- Proficiency in CRM systems (ideally Salesforce) and sales productivity tools (ie. Outreach).
- Willingness to travel within assigned regions.
- Fluency in English, additional language skills a plus.
Benefits:
- Remote first work culture
- Health Insurance Coverage of INR 5,00,000
- 21 Paid Personal leaves + 10 Paid National Holidays per calendar year
- Maternity and Paternity Leave
Ready to help us build the next generation of mobile commerce?

Job Description
This is a remote position.
Requirements
- You need to be excited about the problem that we are trying to solve
- Should have excellent command over designing systems with a minimum experience of 4 years.
- Should have experience with various database flavors and writing complex queries. We work with Postgres, Redshift, ElasticSearch, TimescaleDB, and Redis.
- Additional knowledge in Golang will be an advantage
- Strong Data Structures and Algorithms knowledge
- Should have created APIs from scratch which is being used in Production
- Should be comfortable with creating systems handling up to 100k requests per minute, and have a mindset that understands scale
- Ability to give clarity and communicate well with the team, including Product, Backend and Dev-Ops (if and when needed)
- Ability to use profiling tools well, getting to root causes of bugs fast
- Ability to pick and work on adjacent technologies if and when required (Eg: If the best performance monitoring solution needs a basic firebase setup, that should not be a blocker for you to go ahead and do so)
- Knowledge of how to set up relevant test cases
- You need to be comfortable working in a remote environment (Good internet connection and availability on phone is required)
- App Development experience
- Experience in Test Driven Development
- Ability to tell Product what creates better User Experience, ability to tell frontend what API responses will help the user get a faster load time
- Inquisitiveness to understand the system as a whole, and not only be stuck to your domain of expertise (Eg: Figure out why excessive APIs calls are being made, brainstorm with Product and Frontend team to reduce the same without harming the UX )
- Experience in working on a Social Media Product
- Good knowledge of Graphs, and their applications
- Data-Driven Approach to monitoring
Benefits
- Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
- Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
- Health insurance for you and your family


We are looking for an Android developer interested in building performant mobile apps on Android platforms. You will be responsible for architecting and building the applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.
Requirements
- Build pixel-perfect, buttery smooth UIs Android platform.
- Leverage native APIs for deep integrations with Android platform.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open source community to encourage and help implement mission-critical software fixes.
- Maintain code and write automated tests to ensure the product is of the highest quality.
Skills
- Firm grasp of the Kotlin language and its nuances.
- Knowledge of functional or object-oriented programming Ability to write well-documented and clean code.
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like Gradle , Android Studio, IntelliJ and Play console. Understanding of REST APIs, the document request model, and offline storage
Interpersonal Skills
- Self-motivated, team player, action--and-results oriented.
- Well organized, good communication and reporting skills.
- Ability to successfully work under tight project deadlines.
Experience in Kotlin is mandatory .

21N78E Creative Labs is looking for Visualizers.
• Work with all the Marketing and Client teams to create effective client communication, develop innovative products, enabling client acquisition and customer delight.
• Responsible for conceptualizing, strategizing and visualizing concepts and designing for a variety of products and clients in the following areas.
o Advertising – Mainline and Digital
o Social media
o Outdoor
o Audio Visuals
o UI Design
o Corporate Communication
• Strong Design skills | Proficient in Adobe Creative Suite | Working Knowledge of Motion Graphics software’s (Adobe Premiere & After Effects) | Clear grasp of social media formats
Key Responsibilities
- Drive the execution of all product lifecycle processes for Operational Automations and efficiencies, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Improve Tracking Experience and manage 3PL Logistic Integrations
- Assess current competitor offerings, seeking opportunities for differentiation
- Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Implement, and maintain production timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
- Drive RTO Reduction rates
Key requirements:
- Engineering or an MBA graduate from a reputed university
- 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
- Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
- Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
- Good understanding of acquisition and retention funnels
- Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
- Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
- Robust understanding of complex and scalable technical architecture for web and mobile applications
- Problem solver with strong analytical skills and comfort with data
- Excellent verbal and written communication skills


