business development manager

JD: Associate Product Manager

Location: Noida, Sector 135

Job Type: Full-Time

Experience: 1–3 years

Salary Range: 15-20 LPA

About Livekeeping:

Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 50k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

Job Description:

We are hiring an Associate Product Manager for our Noida office. The main handle end to Product Life Cycle and solve the problems related to it.

Key Responsibilities

1.     Design, develop, and customize Tally ERP modules based on business requirements.

2.     Implement new features and enhancements in Tally, ensuring high performance and reliability.

3.     Modify existing Tally modules to improve functionality and user experience.

4.     Integrate Tally ERP with other software systems and third-party applications.

5.     Develop and maintain data import/export utilities to and from Tally.

6.     Ensure seamless data flow and synchronization between Tally and other systems.

7.     Provide technical support to users regarding Tally issues and queries.

8.     Troubleshoot and resolve any Tally-related technical problems.

9.     Regularly update and maintain Tally applications to align with the latest updates and patches.

10.  Prepare detailed documentation of Tally customizations and integrations.

11.  Create user manuals and training materials for end-users.

12.  Document technical specifications and development processes.

13.  Work closely with business analysts and stakeholders to understand requirements and deliver solutions.

14.  Collaborate with other developers and IT team members to ensure cohesive development efforts.

15.  Participate in code reviews and provide constructive feedback to peers.

Job Overview:

Digixvalley is looking for a skilled and passionate Software Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining high-quality web and mobile applications tailored to client needs.

Key Responsibilities:

• Develop, test, and maintain scalable web and mobile applications
• Write clean, efficient, and well-documented code
• Collaborate with designers, project managers, and other developers
• Troubleshoot, debug, and upgrade existing systems
• Integrate APIs and third-party services
• Ensure performance, security, and responsiveness of applications

Required Skills & Qualifications:

• 2+ years of experience in software development
• Strong knowledge of programming languages (JavaScript, Python, PHP, etc.)
• Experience with frameworks (React, Node.js, Laravel, etc.)
• Familiarity with databases (MySQL, MongoDB)
• Understanding of RESTful APIs and version control (Git)
• Strong problem-solving and communication skills

Preferred Skills:

• Experience in mobile app development (iOS/Android)
• Knowledge of AI-based solutions or cloud platforms
• UI/UX understanding is a plus

Why Join Digixvalley?

• Work on innovative and real-world projects
• Growth-oriented and collaborative environment
• Opportunity to learn and work with modern technologies
• Flexible and supportive team culture 

Responsibilities:

• Develop, in consultation with the Head of Marketing, quarterly marketing campaign calendar for assigned product line(s).
• Responsible for execution of the approved marketing calendar.
• Collect and report data on the efficacy of the different marketing campaigns.
• Work with partners (visual designer, content writer, etc.) to develop the required collateral.
• Investigate, evaluate and propose unexplored channels to increase the reach and efficiency of the marketing efforts.
• Occasionally, represent the company at on-ground or digital events - trade shows, conferences, etc.

Prior experience:

• Current 2-3 years as a full time marketer (not as a sales or pre sales or telesales professional who developed some collateral). Overall professional experience, ideally, up to 5 years.
• Exposure to social media advertising is necessary; specifically, hands-on experience of having set up, tracked and optimized LinkedIn campaigns.
• Should/could have worked either for a product principal or an advertising agency.
• B2B marketing experience is a definite plus. 

Skills/Other Requirements

• Native-level verbal and written English language proficiency.
• Willingness to regularly, if not daily, work from the Bangalore office

• Greet and welcome visitors in a professional and friendly manner
• Answer and direct phone calls promptly and efficiently
• Manage the reception area, ensuring it is clean and organized
• Provide administrative support to various departments, including typing, filing, and scheduling meetings
• Assist with vendor management tasks, such as maintaining vendor records, processing orders, and resolving vendor inquiries
• Perform basic accounting tasks, including processing invoices, reconciling accounts, and preparing financial reports
• Assist with other ad-hoc tasks and projects as needed

Requirements:

• Diploma or equivalent or higher; additional education or certification in office administration or accounting is a plus
• Proven experience in a receptionist, administrative assistant, or similar role
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Basic knowledge of accounting principles and practices
• Ability to multitask and prioritize tasks effectively in a fast-paced environment

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We are looking for an Automation Test Engineer with a natural flair for solving complex problems and making life easier for others. You'd be a part of our dynamic QA team responsible for maintaining and enhancing the quality of our products.

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements
• Working closely with the product team in understanding the requirements and user workflow
• Writing highly efficient manual test cases and performing functional, ad-hoc and regression testing
• Designing, developing and executing automation test scripts
• Raising defects/bugs and tracking them till closure

Requirements:

• Bachelor's degree in engineering/IT/computer science or related field
• 2-4 years of relevant work experience in software testing
• Professional automation QA experience, using Selenium Webdriver with Python and/or Java 
• Experience in using a defect tracking system to report, track and resolve defects
• Good understanding of the Agile software development methodology (Kanban or Scrum) 
• Passion for software quality assurance, problem detection and analysis
• Experience working in SaaS based product company (optional)
• Worked for a bootstrapped high-growth startup (optional)

• Experience with Dassault Enovia system administration in a windows environment
• Enovia 3DEXPERIENCE installations, upgrades, service pack installations and license management
• Experience in setting and maintaining TomEE and Apache Webservers
• Understanding of and familiarity with engineering product design, development, and manufacturing processes strongly preferred
• Interaction experience with Dassault on Service Requests is add advantage
• Generating and maintaining configuration management records for Enovia 3DEXPERIENCE system admin
• Strong Knowledge on MQL and TCL
• Added Advantage on Installation for new Enovia version above R2017x.
• Knowledge on Build deployments and Github repository.
• Working on Engineering and Manufacturing Central added Advantage.
• Strong interpersonal and verbal/written communication skills required.
• Demonstrate excellent communication skills including the ability to effectively communicate with internal team and external customers.
• Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
• Strong work ethic with good time management with ability to work with diverse teams and lead meetings.
• CAD integrations, Unified Product Structure, IIP Classification

Responsibilities:

• Work on customization and configuration of Engineering & Manufacturing central.
• Good experience in Core Java, J2EE, JSP, Servlets, Java Script, jQuery, MySQL/Oracle DB, HTML, XML, CSS

• Support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code
• Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends