Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
Company social profiles
Similar jobs
React Native
Javascript
iOS App DevelopmentREVIEW CRITERIA:
MANDATORY:
- Strong Product Engineer / Mobile Developer / Frontend Engineer / React Native Developer profile
- 3+ years of hands-on experience building products with JavaScript, TypeScript, and React Native
- Strong understanding of iOS or Android development.
- Demonstrable projects or apps (professional or personal) showcasing React Native skills
- Eagerness to learn, adapt, and grow in a fast-paced environment
JOB SPECIFIC CRITERIA:
- CV Attachment is mandatory
- What's your current company?
- Name(s) of the iOS app you have developed/worked on?
- Name(s) of the Android app you have developed/worked on?
- Is the candidate available for interviews on weekend or weekday or both?
ROLE & RESPONSIBILITIES:
As a Frontend Product Engineer, you will be an integral part of our mobile team, helping design and develop cross-platform mobile applications. You’ll gain hands-on experience in React Native development, work closely with Director Engineering, and contribute to building enterprise-grade applications that drive real-world impact.
WHAT YOU’LL DO?
- Contribute to the development of mobile applications using React Native (iOS & Android).
- Collaborate with senior developers and designers to implement features and enhancements.
- Write clean, maintainable, and efficient code following best practices.
- Assist in debugging, testing, and performance optimization.
- Stay curious and continuously learn about new mobile development trends and technologies.
IDEAL CANDIDATE:
- 3+ years of hands-on experience with JavaScript, TypeScript, and React Native.
- Good understanding of iOS or Android development.
- Demonstrable projects or apps (professional or personal) showcasing React Native skills.
- Eagerness to learn, adapt, and grow in a fast-paced environment.
- Strong communication and collaboration skills.
Data Analytics
Google AnalyticsStrong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
Mandatory (Experience 1): Must have 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
Mandatory (Experience 2): Must have 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
Mandatory (Experience 3): Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
Mandatory (Skills 1): Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
Mandatory (Skills 2): Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
Mandatory (Skills 4): Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.
Mandatory (Company): B2C product organizations (fintech, e-commerce, edtech, or consumer platforms) with large-scale user datasets and analytics maturity.
Mandatory (Note): Don’t want data analysts; looking for strategic behavioral insight leaders or research-driven analytics professionals focused on user behavior and product decision-making.
🧑💼 Sr. Purchase Engineer (Pharma)
📍 Ghatkopar | 🕤 9:30 AM–6:30 PM
📅 6 Days Working | Alternate Saturdays Off
🏢 Department: Purchase
💼 Exp: 3–5 yrs (Pharma Industry)
🎓 Diploma/Bachelor’s in Mechanical/Electrical
✨ Skills
🔧 Pharma/automation/equipment industry experience
🌐 Import/Export docs & procurement knowledge
🧠 Strategic, proactive & result-oriented
💬 Strong communication skills
💻 Excel, Word, PPT
📂 Detail-oriented & organized
🔹 Key Responsibilities
📦 Manage purchase requisitions & raw materials
🗂️ ERP-based PO handling & inventory tracking
🔍 Market research & vendor analysis
🤝 Supplier relationship management
📉 Cost analysis & savings initiatives
⚖️ Ensure compliance & ethical procurement
🔄 Optimize procurement processes
📑 Maintain records, price lists & agreements
📊 Analyse procurement metrics & budgets
🛡️ Risk management in supply chain
📈 Improve vendor performance & quality
📝 Support budget planning & cost control
🌟 Stay updated with industry trends
📧 Interested? Share your resume
Go Programming (Golang)
.NET
XMLPosition Description:
TTEC Digital is looking for enthusiastic Developers for Genesys Contact Center products and custom developed Cloud solutions. As a Developer, you will function as an active member of the Development team in the following phases of a project’s lifecycle: Design, Build, Deploy, Accept, web and windows services, API’s and applications that integrate with our customers back end CRM systems, databases, and external 3rd party API’s.
Responsibilities:
- Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
- Communicates with project manager/client to identify application requirements.
- Ensures applications meet the standards and requirements of both the client and project manager.
- Conducts tests of the application for functionality, reliability and stabilization.
- Deploys/implements the application to the client.
- Maintains and supports existing applications by fixing problems, addressing issues and determining the need for enhancements.
- Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
- Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
- Demonstrate professionalism and leadership in representing the Company to customers and vendors.
- Core PureConnect handler development & maintenance.
- Monitor and respond to system errors. Participate in on-call rotation.
- Follow-up on and resolve outstanding issues in a timely manner.
- Update customer to reflect changes in system configuration as needed.
- Understand system hardware/software to be able to identify problems and provide a remedy.
- Handle TAC/Engineering escalations as directed by the team lead or team manager.
Requirements
- Bachelor’s degree in computer science, business, or related area.
- 3+ years of relevant experience and proven ability as a software developer.
- Experience with the Microsoft development platform.
- Experience with .NET Framework.
- Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, and HTML.
- Deep Understanding of application architecture.
- Familiarity in data modeling and architecture.
- Deep expertise and familiarity with the Pure Cloud development platform.
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.
iOS App Development
Android Development
JavaRoles & Responsibilities:
- The candidate should have atleast 5-6 years of experience into Project Management
- Define project responsibilities with stakeholders..
- The candidate should have experience in Banking domain/mobility solutions
- The candidate should have coding experience of at least 2 years in any of the skills Java/DB/Android.
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Solid technical background, with understanding or hands-on experience in software development and web technologie
Google Analytics● Responsible for planning, executing, and maintaining performance marketing campaigns
across channels - Facebook, Google SEM, Display, YT & UAC for both app and web funnels.
● Track the funnel performance and take steps proactively to fix leakages & breakages on a day-to-day basis.
● Work and coordinate with cross-functional teams across domains to lead and close
marketing initiatives.
● Competitive analysis to explore interesting trends, marketing strategies, tactics, and channels
to drive acquisition with an implement, test, and measure mindset.
● Analysis of performance marketing efforts & reporting of key insights, learnings & misses
once campaigns are over.
● Work and coordinate with the Creative team to ensure smooth execution of campaigns.
Python
NodeJS (Node.js)Javascript
Django
Vue.jsAbout the company:
Saara is a fast-growing, Techstars backed E-commerce returns reduction and automation startup. We use AI/ML to not only help e-tailers be successful but also save the environment by reducing returns.
Overview:
We are currently looking to hire sharp Software developers who are passionate & excited to learn. This position is part of our engineering team.
Responsibilities
- As a Software developer, you will design and implement multi-tier (DB, services, and web) software applications, and document, test, fix and enhance systems when needed.
- In your agile team, you will closely work with other engineers, your manager and create solutions that meet business requirements.
- You will spend most of your time developing clean code with limited abstraction. You will constantly work to learn new technologies and improve your skillsets.
Requirements :
- 3-6 years of experience preferably in the e-commerce solution domain
- Good Knowledge of Python, Node.js, MySQL/Mongo, Javascript, HTML5, CSS3.
- Expertise in at least one JavaScript framework such as Vuejs, Angularjs or reactjs, etc.
- Must have experience in Django/Flask framework along with Microservices
- Must have good experience in writing SQL queries and optimization.
- Working knowledge of code repositories like Gitlab/Bitbucket.
- Should have the ability to use well-known design patterns to plan implementations or refactor existing solutions.
- Must have a good understanding of RESTful best practices
- A plus if you have worked with diverse data sources especially the NoSQL database.
- Knowledge of Azure/Aws is a must for server deployments.
- Knowledge of ML is added advantage.
- Good colleges preferred.
- Startup experience preferred
- Strong Python Coding skills and OOP skills
- Should have worked on Big Data product Architecture
- Should have worked with any one of the SQL-based databases like MySQL, PostgreSQL and any one of
- NoSQL-based databases such as Cassandra, Elasticsearch etc.
- Hands on experience on frameworks like Spark RDD, DataFrame, Dataset
- Experience on development of ETL for data product
- Candidate should have working knowledge on performance optimization, optimal resource utilization, Parallelism and tuning of spark jobs
- Working knowledge on file formats: CSV, JSON, XML, PARQUET, ORC, AVRO
- Good to have working knowledge with any one of the Analytical Databases like Druid, MongoDB, Apache Hive etc.
- Experience to handle real-time data feeds (good to have working knowledge on Apache Kafka or similar tool)
- Python and Scala (Optional), Spark / PySpark, Parallel programming
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon