
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
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Our recruitment product has already gained significant traction, and with you on board, we’re ready to level up to Nurturebox 2.0, pushing the boundaries of personalized, data-driven prospecting. You’ll work alongside our founding team in a flat hierarchy, so there’s zero red tape—just an open runway for innovation. If you’re passionate about tackling complex problems and crave a role where you can directly shape the future of recruiting tech, Nurturebox is where you’ll make your mark.
This is a chance to build a transformative platform from the ground up, with end-to-end ownership and the freedom to create AI-driven solutions that solve real-world staffing challenges. If you’re ready to redefine what’s possible in lead generation, we’d love to meet you.
Why We’re Building This?
By 2030, AI agents/teammates will be embedded in every department of every major enterprise. Engineers, PMs, sales reps—all will work alongside AI "colleagues" that do more than assist; they learn, adapt, and execute autonomously. Imagine hiring AI to do the job, not just assist with it.
At Nurturebox, we’re building that vision specifically for the staffing industry. We know this space inside and out, and we’re crafting a true AI teammate product, not a glorified chatbot or simple co-pilot. This AI is the product—a powerful, adaptive system built to tackle staffing’s unique challenges.
This is a role to architect something truly groundbreaking from scratch: to create an AI teammate that not only integrates seamlessly but transforms how the staffing industry operates. If you're ready to redefine what AI can do in a business-critical environment, let’s talk about how you could lead the charge with us.
About Ideas2IT (Parent Company)
Ideas2IT is a high-end product development firm growing fast with prestigious logos like Facebook, Bloomberg, Roche, Medtronic, and many exciting SAAS startups.
We have a proven track record of successfully launching 5 startups in the last 6 years. All of them are venture-funded by top-tier firms and have great traction.
- Pipecandy - eCommerce AI. Successfully exited
- Element5 - Healthcare AI. $50M in funding from Insight venture partners
- Carefi.in - Healthcare Fintech. Funded by Sequoia
- IdeaRx - Funded by the second-largest eye care chain in the world
- NurtureBox - Recruitment AI and automation
In this role, you will:
- Conduct deep research on the foundations and capabilities of LLMs.
- Design and implement innovative research projects to explore the application of LLMs for code understanding and generation.
- Develop and evaluate novel techniques for LLM fine-tuning and adaptation to the specific needs
- Collaborate with engineers and other scientists to integrate LLM solutions seamlessly into the Nurturebox platform.
- Stay up-to-date on the latest advancements in LLM research and present findings at conferences and within the company.
- Build a RAG-based solution and leverage Vector DB, Graph DB, chunking, ranking, indexing, semantic search, etc.
You are the ideal candidate if you have:
- Strong foundation skills in AI/ML systems
- Hands-on experience of working with LLMs
- Proven experience conducting deep research on LLMs, with a strong understanding of their architecture, training methods, and capabilities.
- Expertise in natural language processing (NLP) techniques, including text representation, machine translation, and text summarization.
- A solid foundation in machine learning fundamentals, including deep learning architectures and optimization algorithms.
- Excellent programming skills in Python, with experience using popular deep learning libraries (e.g., TensorFlow, PyTorch).
- Excellent communication and collaboration skills, with the ability to effectively present complex technical concepts to technical and non-technical audiences.
- A passion for innovation and a desire to push the boundaries of what's possible with LLMs.
- Knowledge of LLM evaluation methodologies
Bonus points for:
- Experience working with LLM for codebase
- Experience in building and deploying real-world LLM applications.
- Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP).
- A strong publication record in top AI and NLP conferences and journals.
At Nurturebox, you'll join a team of passionate individuals working on the cutting edge of AI. We offer a collaborative and stimulating work environment, competitive compensation and benefits, and the opportunity to impact the future of Agentic AI.
If you're ready to take your LLM expertise to the next level and help us revolutionize Agentic AI transformation, we encourage you to apply!
Job Description:
Ideal experience required – 6-8 years
- Mandatory hands-on experience in .Net Core (8)
- Mandatory hands-on experience in Angular (10+ version required)
- Azure and Microservice Architecture experience is good to have.
- No database or domain constraint
Skills:
- 7 to 10 years of working experience in managing .net projects closely with internal and external clients in structured contexts in an international environment.
- Strong knowledge of .Net Core, .NET MVC, C#, SQL Server & JavaScript
- Working experience in Angular
- Familiar with various design and architectural patterns
- Should be familiar with Git source code management for code repository.
- Should be able to write clean, readable, and easily maintainable code.
- Understanding of fundamental design principles for building a scalable application
- Experience in implementing automated testing platforms and unit test.
Nice to have:
- AWS
- Elastic Search
- Mongo DB
Responsibilities:
- Should be able to handle modules/project independently with minor supervision.
- Should be good in troubleshooting and problem-solving skills.
- Should be able to take complete ownership of modules and projects.
- Should be able to communicate and coordinate with multiple teams.
- Must have good verbal & written communication skill.
Job Description
- The candidate will be handling technical support issues and resolving them over the phone/e-mail/remote and other voice and non-voice channels.
- Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
- Conduct product demos and training
- Should be open to work in the morning shift and general shift.
.
Skills
- Good Knowledge of Hardware and Networking concepts
- Good Knowledge of Windows, Linux and Mac OS, Android and iOS
- Basic Knowledge of Antivirus, DLP, MDM, and Remote technologies.
Candidate should be from Navi Mumbai only
• Server installation, configuration, and maintenance.
• Recommending, upgrading, and maintaining current Linux systems.
• Database administration (MySQL)
• Network configuration, and system security
• Linux mail server.
• Ability to work on weekends and holidays.
Required Skills
• Good English language skills.
• Strong interpersonal communication skills; interacting positively with upper management.
• Independent problem-solving, self-direction.
• Comfortable with most aspects of operating system administration; for example, the configuration of mail systems, system installation, and configuration, printer systems, fundamentals of security, installing third-party software.
• Has a solid understanding of a LINUX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions).
• Familiarity with fundamental networking/distributed computing environment concepts; understands routing concepts.
• Ability to write scripts in some administrative language (Shell, Perl, Python).
- Perform daily account management on Google AdWords, Facebook, Bing and other search platforms.
- Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score & other important account metrics.
- Provide creative copy suggestions and graphical ad templates.
Assist in the management of Display network placement lists on AdWords & through other contextual advertising platforms.
- Can devise strategies to increase ROI – Is good at increasing CTR & reducing the cost per clicks
- Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
- Able to understand the business website thoroughly so as to implement a strategic plan for Google AdWords
- Keep pace with search engine and PPC industry trends and developments
Web developer
Software engineering - Bengaluru and remote
Description:
Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking responsive websites using JavaScript, HTML, CSS, Ajax and Jquery. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.
Requirements:
What are we looking for
- Developing, designing, building, or maintaining responsive websites
- Using Javascript frameworks like React.JS or Vue.JS
- Collaborating mindfully with teams to resolve conflicts, prioritize feature release needs and develop lovable websites
- Unity testing website codes and maintaining web coding standards
- Developing or validating test routines and schedules to ensure that test cases mimic external web interfaces and address all browser and device types issues
- Maintaining an understanding of the latest Javascript and web application frameworks and web programming practices through continuous learning, and participation in conferences and workshops on web development
- Thorough with website data backup procedure and practices
- Identifying feature problems shared by customer feedback and correcting them proactively
- Bachelor's degree in Engineering or Diploma in Web development or related field, or relevant experience
- Understanding of Solid principles and experience in programming web applications
- Proficient in JavaScript, HTML, CSS, Bootstrap, Jquery, Ajax and ES6
- Proficient in My SQL
- Dedicated team player
- Ability to thrive in a fast-paced environment
- Able to solve complex problems using Javascript
Other information:
- Work location: Bengaluru city and Remote
- Working days - 6 days a week
Welcome to BiCSoM careers:
BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success.
- BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
- BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival











