Key Account Manager

Job Description for Project Manager:

• Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.
• Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.
• Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
• Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.
• Responsible for client receivables; planning and execution of monthly retention.
• Candidates with Project Management, Digital Marketing & Technical Skills Preferred.
• Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
• Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
• Achieves strategic customer objectives and account plans defined by company management.
• Good relationship-building skills (internal, external, and cross-cultural).
• Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
• Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

What we are looking for-

• Excellent communication skills
• Must have enthusiasm and a sincere attitude.

Job Summary

We are looking for a motivated and result-driven Sales Executive – IT Hardware to join our growing team in Mumbai. The role involves selling IT hardware solutions, building strong client relationships, and driving revenue through both new and existing accounts.

Key Responsibilities

• Identify and develop new business opportunities for IT hardware products
• Manage end-to-end sales cycle from lead generation to closure
• Handle corporate and channel clients and maintain long-term relationships
• Prepare and share quotations, negotiate pricing, and close deals
• Coordinate with internal teams for order processing and timely delivery
• Maintain accurate sales records, client data, and follow-ups
• Achieve monthly and quarterly sales targets
• Stay updated with market trends, competitor activity, and product knowledge

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred)
• 1–4 years of experience in IT hardware sales (desktops, laptops, servers, networking products, peripherals, etc.)
• Strong communication, negotiation, and interpersonal skills
• Good understanding of the IT hardware market and vendors
• Ability to work independently and meet targets
• Proficiency in MS Office and basic CRM tools

Preferred Requirements

• Experience handling B2B/corporate clients
• Existing client network in Mumbai is a plus
• Immediate or short notice period preferred

Dotnet Developer:

Experience - 8 - 10 yrs

Immediate joiners

Location : Hyderabad (Hybrid)

Required Skills:

l Web application engineering using ASP .Net MVC, entity framework, WCF, . NET Core

l Should have worked on API creation and should be a hands-on full stack developer using JQUERY, etc

l MS SQL knowledge is mandatory

l Should have experience in client communication

l Should have experience in owning a product and good communication skills.

l Should have experience in using tools like JIRA, GIT etc.

Position Overview:

We are seeking a highly motivated and skilled Real-World Evidence (RWE) Analyst to join growing team. The successful candidate will be instrumental in generating crucial insights from real-world healthcare data to inform decision-making, improve patient outcomes, and advance medical understanding. This role offers an exciting opportunity to work with diverse healthcare datasets and contribute to impactful research that drives real-world change.

Key Responsibilities:

For Both RWE Analyst (Junior) & Senior RWE Analyst:

• Data Expertise: Work extensively with real-world healthcare data, including Electronic Medical Records (EMR), claims data, and/or patient registries. (Experience with clinical trial data does not fulfill this requirement.)
• Methodology: Apply appropriate statistical and epidemiological methodologies to analyze complex healthcare datasets.
• Communication: Clearly communicate findings through presentations, reports, and data visualizations to both technical and non-technical audiences.
• Collaboration: Collaborate effectively with cross-functional teams, including clinicians, epidemiologists, statisticians, and data scientists.
• Quality Assurance: Ensure the accuracy, reliability, and validity of all analyses and reports.
• Ethical Conduct: Adhere to all relevant data privacy regulations and ethical guidelines in real-world data research.

Specific Responsibilities for RWE Analyst (Junior):

• Perform statistical analysis on real-world healthcare datasets under guidance.
• Contribute to the development of analysis plans, often by implementing predefined methodologies or refining existing approaches.
• Prepare and clean data for analysis, identifying and addressing data quality issues.
• Assist in the interpretation of study results and the drafting of reports or presentations.
• Support the preparation of journal publication materials based on RWE studies.

Specific Responsibilities for Senior RWE Analyst:

• Analysis Design & Leadership: Independently design and develop comprehensive analysis plans from inception for RWE studies, identifying appropriate methodologies, data sources, and analytical approaches. This role requires a "thinker" who can conceptualize and drive the analytical strategy, not just execute pre-defined requests.
• Project Management: Lead and manage RWE projects from conception to completion, ensuring timely delivery and high-quality outputs.
• Mentorship: Mentor and guide junior RWE analysts, fostering their development in real-world data analysis and research.
• Methodological Innovation: Proactively identify and evaluate new methodologies and technologies to enhance RWE capabilities.
• Strategic Input: Provide strategic input on study design, data acquisition, and evidence generation strategies.

Qualifications:

For Both RWE Analyst (Junior) & Senior RWE Analyst:

• Bachelor's or Master's degree in Epidemiology, Biostatistics, Public Health, Health Economics, Data Science, or a related quantitative field. (PhD preferred for Senior RWE Analyst).
• Demonstrable hands-on experience working with real-world healthcare data, specifically EMR, claims, and/or registry data. Clinical trial data experience will not be considered as meeting this requirement.
• Proficiency in at least one statistical programming language (e.g., R, Python, SAS, SQL).
• Strong understanding of epidemiological study designs and statistical methods relevant to RWE.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong written and verbal communication skills.

Specific Qualifications for RWE Analyst (Junior):

• 4+ years of experience in real-world data analysis in a healthcare or pharmaceutical setting.
• Involvement with journal publications is highly desirable. (e.g., co-authorship, contribution to manuscript preparation).

Specific Qualifications for Senior RWE Analyst:

• 5+ years of progressive experience in real-world data analysis, with a significant portion dedicated to independent study design and leadership.
• A strong track record of journal publications is essential. (e.g., lead author, significant contribution to multiple peer-reviewed publications).
• Proven ability to translate complex analytical findings into actionable insights for diverse stakeholders.
• Experience with advanced analytical techniques (e.g., machine learning, causal inference) is a plus.

Preferred Skills (for both roles, but more emphasized for Senior):

• Experience with large healthcare databases (e.g., IQVIA, Optum, IBM MarketScan, SEER, NDHM).
• Knowledge of common data models (e.g., OMOP CDM).
• Familiarity with regulatory guidelines and best practices for RWE generation.

• Opportunity to work on highly challenging international projects.
• Opportunity to travel & work with International clients.
• Flexible and friendly work environment
• Great organisational culture, focus on employee's well-being.
• Work-life balance.
• Be part of the best place to work for certified company

Note: Looking for somebody who has experience working in the Fintech domain and BFSI, 

Job Brief
----------

As a Content Writer you will:

• update existing materials, generate novel work, and identify new ways to reach and engage consumers.
• contribute to the shaping of our stylistic and editorial guidelines.
• keep abreast of the latest SEO techniques.
• focus on appealing to consumers' interests by creating engaging material that will increase reader engagement.

Responsibilities

-----------------

• Conducting in-depth research on industry-related topics to develop original content.
• Developing content for blogs, articles, product descriptions, social media, the company websites, and press releases.
• Assisting the marketing team in developing content for advertising campaigns and marketing collateral.
• Proofreading content for errors and inconsistencies.
• Editing, reviewing, and updating existing content to improve readability.
• Ensuring all around consistency with respect to brand guidelines.
• Coordinating with marketing and design teams to create promotional materials.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Collaborating with internal departments to establish campaign objectives, complete tasks, identify and solve problems.
• Conducting research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.

Requirements
---------------

• Strong listening & communication skills.
• Excellent writing and editing skills.
• Working knowledge of content management systems.
• Familiarity with web publications.
• Ability to work in a fast-paced environment & handle multiple projects concurrently.
• Excellent research, organizational, and time management skills.
• The capacity to work independently and collaboratively.
• Ability to work efficiently without compromising quality or accuracy.
• Proficient in all Microsoft Office applications.

Background
-------------

• Proven content writing or copywriting experience.
• A portfolio of published articles.
• Bachelor's degree in Communications, Marketing, English, Journalism, or related field.

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

Looking Data Enginner for our Own organization-

Notice Period- 15-30 days
CTC- upto 15 lpa

Preferred Technical Expertise 

1. Expertise in Python programming.
2. Proficient in Pandas/Numpy Libraries. 
3. Experience with Django framework and API Development.
4. Proficient in writing complex queries using SQL
5. Hands on experience with Apache Airflow.
6. Experience with source code versioning tools such as GIT, Bitbucket etc.

 Good to have Skills:

1. Create and maintain Optimal Data Pipeline Architecture
2. Experienced in handling large structured data.
3. Demonstrated ability in solutions covering data ingestion, data cleansing, ETL, Data mart creation and exposing data for consumers.
4. Experience with any cloud platform (GCP is a plus)
5. Experience with JQuery, HTML, Javascript, CSS is a plus.