
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
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What are the Key Responsibilities:
- Design NLP applications
- Select appropriate annotated datasets for Supervised Learning methods
- Use effective text representations to transform natural language into useful features
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6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
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- Interface with clients
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What Makes You A Great Fit?
- 5+ years of software experience
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- Solid expertise and hands-on experience in Python with Flask or Django
- Expertise on one or more cloud platforms (AWS, Azure, Google App Engine)
- Expertise with SQL and NoSQL databases (MySQL, Mongo, ElasticSearch, Redis)
- Knowledge of DevOps practices
- Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
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The job is for a full-time position at our https://goo.gl/maps/o67FWr1aedo">Pune (Viman Nagar) office.
(Note: We are working remotely at the moment. However, once the COVID situation improves, the candidate will be expected to work from our office.)
Title: Test Automation Engineer (Senior)
Type: Permanent
Region: India (Mumbai)
Location: Hybrid
About the Role:
Join our dynamic QA Automation Team and take your career to the next level! We are looking for Senior Level Automation Engineers to join our team and grow with us long term. You will have the opportunity to work with cutting-edge technologies and bring your expertise in using Bash, JavaScript, testing APIs, web services, and webpages, Cloud (Azure, AWS, GCP. This is a hybrid role, meaning you will need to spend 1-2 days in the office each week.
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Required Experience:
· At least 5 years’ experience in test automation for Senior Level.
· Proven work experience in web-based and/or mobile based quality assurance best practices
· Strong knowledge of software QA methodologies and processes
· Strong experience with automated testing tools (e.g., JMeter, Selenium)
· Scripting experience using Bash, JavaScript or NodeJS
· Experience in testing APIs, webservices, and webpages
· Experience in writing clear, concise, and comprehensive test plans and test cases.
· Experience in working in an Agile/Scrum development process
· Knowledge of Continuous Integration and Continuous build
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About Ovyo
Ovyo works globally with companies in the TV, Media & Networks industries including household content brands and operators. Our people provide consulting services to build the platforms, test the apps, and drive the programmes that shape the way the world watches video and connects. Our management team is in the UK, and we have technical, and operations teams based in India, South Africa, Europe, and the Americas.
Merchify is a one-stop solution for creators to start their merch store for zero investment. Our goal is to empower creators to monetize their content and grow their audience without the need for any upfront investment.
We’re in search of a back-end engineer that specializes in building highly scalable, highly available, reliable, secure, and fault-tolerant systems. As a part of the Core Backend team, you'll be working on some complex and interesting problems. With a lean team like ours, you'll have ample opportunities to work with various aspects of the application and build something meaningful.
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- Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively
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3. Ability to take direction and feedback positively is required.
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Not looking for freelancers.
This is currently a temporary job for a few months with the possibility of becoming a full time role.





