
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
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Role Purpose:
The Senior Manager - Fire & Plumbing will be a key technical and operational leader within the Delivery department, directly responsible for the end-to-end management and successful execution of all Fire
Fighting (FF) and Plumbing systems for data center projects. This role ensures that all fire safety and water management infrastructure is designed, procured, installed, tested, and commissioned in strict adherence to international and national safety codes, design specifications, budget, schedule, and quality standards, while ensuring optimal functionality and reliability crucial for data center operations. The incumbent will drive technical excellence, ensure regulatory compliance, manage specialized contractors, and facilitate seamless integration with other building systems.
Education : Bachelor's degree in Mechanical Engineering, Fire & Safety Engineering, or a closely related engineering discipline from a recognized university.
Add. Qualifications
- Master's degree in Fire Engineering, Environmental Engineering, or Project Management is a plus.
- Project Management Professional (PMP) or Prince2 certification is highly desirable.
- Certifications from National Fire Protection Association (NFPA), particularly related to fire suppression systems (e.g., NFPA 13, 2001, 75).
- LEED AP or other green building certifications with a focus on water efficiency are beneficial.
- Proficiency in project management software (e.g., MS Project, Primavera P6), CAD software (e.g., AutoCAD, Revit), and hydraulic calculation software for fire and plumbing systems.
Overall Experience:
- 6 - 10 years of progressive experience in managing large-scale Mechanical, Fire Fighting, or Plumbing projects, with a strong focus on design, installation, testing, and commissioning.
- Minimum 3-5 years in a senior management or lead role, specifically overseeing Fire and Plumbing systems in industrial, commercial, or mission-critical environments.
- Proven track record of successfully delivering complex Fire & Plumbing infrastructure on time, within budget, and to the highest standards of safety, quality, and regulatory compliance.
DC Specific Exp:
- Direct, hands-on experience in managing the delivery, design review, procurement, installation, testing, and commissioning of advanced fire suppression systems, fire detection and alarm systems, and critical plumbing infrastructure for large-scale data center projects
- or campuses.
- Proven experience in ensuring strict compliance with NFPA standards (e.g., NFPA 75 for IT equipment protection), NBC 2016, IS standards, and local fire authority regulations.
- Experience in managing specialized fire & plumbing contractors, consultants, and Original Equipment Manufacturers (OEMs).
- Demonstrated experience in risk assessment, mitigation, and value engineering for fire and plumbing systems in a data center context, prioritizing uptime, safety, reliability, and water efficiency.
Key Responsibilities:
Fire Fighting System Delivery & Management:
- System Oversight: Lead the entire lifecycle of fire fighting systems, including fire detection and alarm systems (FDAS), various fire suppression systems (e.g., pre-action, inert gas, clean agent, water mist), and associated components for data center white spaces, critical infrastructure rooms, and supporting areas.
- Code Compliance: Ensure strict adherence to NFPA standards (e.g., NFPA 75, 72, 13, 2001, 20), National Building Code of India (NBC), IS standards, and all local fire authority regulations throughout design, installation, and commissioning.
- Contractor Management: Manage and oversee the performance of specialized fire fighting contractors and OEMs, ensuring quality installations, adherence to project schedule, and resolution of technical issues.
Plumbing System Delivery & Management:
- Infrastructure Oversight: Lead the delivery of all plumbing systems, including domestic water supply and distribution, sanitary drainage, storm water management, hot water systems, and specialized
- water systems like RO/DM water plants and associated piping for cooling towers or humidification.
- Water Efficiency: Drive the implementation of water-efficient plumbing fixtures and strategies to minimize water consumption, aligning with sustainability goals.
- System Reliability: Ensure high reliability and proper functioning of all plumbing systems, critical for data center operations and general building services.
- Contractor Management: Manage and oversee the performance of plumbing contractors, ensuring quality workmanship, adherence to relevant plumbing codes, and efficient execution.
Design Review & Optimization:
- Technical Review: Conduct comprehensive technical reviews of Fire & Plumbing system designs, drawings, specifications, and calculations, ensuring constructability, maintainability, scalability, and optimal performance for a mission-critical data center environment.
- Value Engineering: Identify and implement value engineering opportunities for both fire and plumbing systems to optimize costs, enhance efficiency, and improve system performance without compromising safety or reliability.
- Technology Adoption: Advise on the selection of appropriate fire suppression technologies, plumbing materials, pumps, and water treatment solutions, leveraging industry best practices and innovations.
Regulatory Compliance & Approvals:
- Code Adherence: Ensure that all Fire & Plumbing system designs, installations, and operational parameters strictly comply with all applicable national (NBC, IS), international (NFPA), and local
- building codes, fire safety acts, and environmental regulations.
- Permit & Approval Management: Coordinate closely with relevant authorities (e.g., Fire Department, Municipal Corporation, Water/Sewerage Boards) to obtain all necessary permits, No-Objection
- Certificates (NOCs), and final approvals for Fire & Plumbing systems.
- Documentation: Ensure meticulous preparation and submission of all compliance-related documentation, including drawings, reports, and certifications.
Stakeholder & Contractor Management:
- Cross-functional Coordination: Ensure seamless coordination and integration of Fire & Plumbing works with other MEP disciplines (Mechanical, Electrical), Civil/Structural (CSA), BBCS, IT, and data center operations teams.
- Performance Management: Monitor and evaluate the performance of Fire & Plumbing contractors, vendors, and consultants, ensuring adherence to contractual obligations and delivering high-quality results.
- Technical Guidance: Provide expert technical guidance, mentorship, and support to site teams, contractors, and junior engineers on all Fire & Plumbing related matters.
- Experience building applications using NodeJS and frameworks such as Express.
- Thorough understanding of React.js and NodeJS including its core principles.
- Ability to understand business requirements and translate them into technical requirements.
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Strong experience with MongoDB, Postgres
- Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM
- Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router
- Good understanding of HTML5 and CSS3, and Sass
- Understanding of server-side rendering and its benefits and use cases
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5.Providing complete information about the product to the customer.
6.Solving all product or service related issues of the customers.
7.Keeping a proper record of the customers.
8.Maintaining and updating the information of the customers regularly.
9.Maintaining a pleasant working environment for your team.
10.Creating policies and procedures.
11.Conducting quality assurance surveys with customers and providing feedback to the staff.
Role & Responsibilities
- Play an active role in designing and validating new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artefacts.
- Conduct quick rounds of usability testing.
- Build strong relationships with cross functional stakeholders to drive user focus, creativity, efficiency, and product excellence.
- Effectively use quantitative and qualitative data to drive decisions and measure success.
- Collaborate with the research, product, business and engineering teams to build scalable and impactful solutions.
- Own from end-to-end 1-2 product charters and be responsible for their success along with your product team counterparts.
- Deliver the expected design support in a successful & timely fashion, for the projects that are currently in progress under your charters, while also providing a helping hand to any team-member who might require some help.
What are we looking for ?
- ... have a Bachelor's degree in Design, UX, HCI, or similar area, or equivalent practical experience.
- ... have a strong portfolio of innovative design work that demonstrates strong UX/UI design skills, curiosity, empathy, business acumen and strong drive to learn
- ... have 4+ years of industry experience in Product Design** and/or design-led practices.
- ... have experience working with cross-functional teams and stakeholder management.
- ... have the ability to quickly incorporate feedback and think about how the UI will scale in future and integrate with the rest of the product.
Assisting Sales team
Coordinating between sales and operation team and Franchisee partners
Required Skills
System Skills- MS Excel, MS Word, Typing,
Languages: English, Hindi, Telugu.
Designation: Lead - UI Designer (ABL_SS_481), Senior UI Developer (ABL_SS_433)
Position description:
- Design experiences for mobile and web.
- Perform the entire design cycle of assigned projects; i.e. understand objectives, ideate solutions, wireframe & prototype, create visual designs, and make iterative improvements.
- Develop a thorough understanding of the users from research and be their champion in all internal discussions.
- Instill form and function in your designs with thoughtful use of layout, color, gradient, type, icons, imagery, and interaction.
- Interface with developers to ensure that the final development matches your design vision.
- Create and manage style-guides for swift and consistent performance of the team.
Primary Responsibilities:
- UI Design for Mobile and Web application platforms.
Reporting Team
- Reporting Designation: Head - Digital Strategy (ABL_SS_251)
- Reporting Department: Digital Strategy (2172)
Educational qualifications preferred
- Field specialization: Design and visual communication, Web Designing and Computer Graphics
Required Competencies:
- Designer competent in creating excellent mobile and web experiences. You have premier work to showcase in your portfolio.
- Believe in user-centric design and can justify your design decisions with sound logic and backing.
- Obsessed with being pixel-perfect and are well-versed with platform design guidelines (Material Design, iOS guidelines, etc).
- Possess good knowledge of usability, color, typography, iconography, and interaction design.
- Keen to interact with your users and optimize your design based on the principles of UX research.
- Able to design cross-platform experiences with clarity on what will work on desktop and mobile, and what will not.
- Should have fluent verbal and written communication skills in English.
Required Skills:
- 5-8 years of experience in digital design for mobile and web.
- Competence in prevalent design tools (like Sketch/XD, Photoshop, Illustrator, and InVision/Zeplin)
- An elaborate and consolidated portfolio showcasing your work and skills.
Reporting to: City Manager/City Head
Location: Bangalore
Responsibilities & Duties:
1) Managing the High Net Worth Real Estate developers of the assigned territory
2) Achieving the Monthly / Annual Business targets assigned in terms of selling, enhancing and upgrading the High Net Worth relationships including sale of new initiatives
3) Responsible for generating net sales and new revenue, within existing relationships and new clients, by leveraging the broad suite of product offerings to our relevant customer segments.
4) Development and implementation of Major Account / Sales strategy with identification of opportunities and winning opportunities with eye on increasing market share and maximizing customer retention.
5) Provide feedback and market requirements to strategic business units to drive product innovation and improved market competitiveness.
6) Overall responsibility for Sales/Account Management/Sales targets to maximize revenue and
meet corporate objectives.
7) Develop strategies and tactics to maximize growth opportunities and continually strengthen market share and revenue achievement.
8) Develop and maintain market intelligence and an understanding of market trends and client business needs.
Desired Skills:
- Polished verbal and written communication style.
- Ability to confidently build a strong rapport with customers and internal stakeholders.
- Comfortable in interacting with and presenting to executives and senior leadership.
- Lead and develop the organization with regard to competence, professionalism and streamlined processes Expand the customer base and acquire profitable Business
- Responsible for key account relationship with key customers in the region.
- Excellent presentation and documenting skills
- A team worker with good interpersonal skills
- Ability to work under pressure and to make decisions under UN-predictable situation and think outside the box to make it simpler
Key Competencies:
1) Result Driven
2) Customer Champion
3) Captivator – Good written & Verbal communication skills.
4) Role Model – Develops self & Team, promotes good work ethics & professionalism
Role description:
TheDataTeam is looking for a Senior consultant for its consulting services.
The Senior Consultant is a key role in the organization, and will own and lead pre-sales engagements from post lead qualification to deal closure, where engagements are predominantly from the realm of analytics, data science and data engineering.
Responsibilities:
- Meet with assigned clients at various levels of seniority and perform initial assessment of requirements, business problems
- Collect information about the client's business through interviews and workshops and be able to distill back to the engineering/delivery/PoC team members.
- Present findings and suggestions to clients with ample justification and practical advice
- Develop detailed business plans, proposals to address business problem
- Demonstrate interpersonal skills to engage with senior stakeholders
- Map business problems to technical solutions and convey the technical solution in a manner suited for the client
- Work closely with the Business Development team including Marketing and Sales to present the best foot forward in technical and analytics discussions.
- Ideate and prototype solutions using data science and data engineering concepts, tools and programming to demonstrate applicability to problem statements.
Requirements:
- Proven experience as consultant or equivalent
- Graduate / Post-Graduate in Computer science or equivalent
- Knowledge of technology in general with expertise on Big Data ecosystem - Proficiency in Cloud ecosystem is a must
- Open to travel both in India and Outside India.
- Outstanding communication and interpersonal skills
- Analytical mind with excellent data collection and analysis skills
- Aptitude in creative problem-solving
- Should be able to handle multiple leads, prospects at same time
- Quick thinker and able to adapt to various situations quickly with minimal hand-holding
- Should have hands-on experience in providing technical solutioning.
- Should have hands-on experience in writing a code in shell scripting / python scripting etc.
- Should have hands on experience in end-to-end POC execution.
Turtlemint is a technology platform (http://www.turtlemint.com/">www.turtlemint.com) that facilitates the entire process of researching, decision-making and buying insurance. Turtlemint is building a unique insure-tech platform which is enabling the transaction of complex products with a simple and intuitive interface. On the supply side, Turtlemint aggregates more than 25+ insurers and enabled three unique demand channels. First, direct to consumer channels where users buy insurance products. Second, a network of more than 35,000 agents across India who use the Turtlemint platform to sell insurance. Third, the SaaS version of the same platform for large financial institutes, consumer applications, etc. Now it is expanding into other financial products like mutual funds.
Turtlemint is founded by IIT/IIM graduates, ex-employees of top companies like ICICI Lombard, Yahoo, eBay, and Quikr. Our management team has to experience building and growing many successful technologies and consumer companies. Turtlemint is growing rapidly and it is already amongst the top three insurance platforms in India. We are a well-funded startup, backed by leading Venture Capitalists, and began our business operations in September 2015. We strongly believe that as a technology-led company we can truly disrupt the 'old economy' financial services businesses, a multi-billion dollar industry in India.
Turtlemint promises to offer an intellectually enriching and fun work environment, and an opportunity to work with smart and dedicated colleagues. Come make an impact on millions of users on an important but often ignored aspect of their life - financial security & freedom!
Job Description
Position: Engineering Manager
Role: Engineering Manager
Experience: 8-15 years
Location: Mumbai/Pune
Responsibilities
- Lead a team of engineers and product managers in the ideation and technical development of product
- Provide strategic and operational oversight for Enterprise software product development
- Work closely with business leaders to develop short and long-term strategies
- Manage business expectations, resolve conflicts, and keep businesses aligned
- Define the processes needed to achieve operational excellence in all areas, including project management and system reliability
- Experience scaling and managing 5-20 person teams
- Develop and drive execution on 6 months and 1-year road maps
- Drive innovation, establish new approaches in improving productivity
- Establish a metrics-based organization, develop key operational metrics and push for continuous improvement.
- Ensure system security, data integrity, and accuracy of financial records
Skillset and Experience
- 8+ years of experience in building Enterprise software
- 8+ years of experience with programming languages such as Java, PHP, Python, or C++
- 5+ years experience with agile systems development methodologies
- 4+ years of experience managing engineering teams including hiring/termination and performance management
- 3+ years of experience with either Spring Boot, Play Framework, Django, etc
Bachelors in Computer Science or a related technical field, or equivalent experience
Finally, and most importantly, drive, energy, and motivation to succeed with delivering great customer experiences
Bonus Qualification
- Experience developing financial products like insurance, mutual funds, etc
- Ability to understand the business logic
- Organizational and analytical skills
What you get:
- To work in an early-stage consumer internet start-up in disruptive space
- To directly work with the founding team of graduates from IIT/ IIM and experience at top internet brands like Yahoo/ eBay
- Great culture and work with like-minded colleagues
- Health Insurance for yourself and your family








