Zonal Sales Manager

Status: Open

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No of Openings: 30

Salary: ₹15000 - ₹18000 INR

Language: English, Hindi

Skills: Excel, Computer

Experience: 0 - 5 years

Qualification: 12th

Age: 18 - 30 years

Description

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We are hiring a customer service representative to manage customer queries and complaints.

Responsibilities

• Require one year relevant experience in inbound process
• Excellent communication in English and Hindi
• A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
• Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
• Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
• To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
• It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
• Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

Qualifications-

• 12th or Graduate
• Language- Hindi & English
• Age 18-30

For Inbound-

• Good communication skills
• Rotational shift and week off
• Salary - for fresher - 15k In hand
• Experience - 16.5k in hand

We are hiring Research Associates for a AI project for Gurgaon location. The Research Associate role is focused on Prompt Writing, Annotation and Labeling in which you will focus on the improvement of an AI engine.

In addition to an ability to write clearly and concisely, successful Research Associates must be able to tailor their writing style to each assignment’s requirements.

The ideal candidates will have a solid ability to focus on efficiency and problem-solving, and excellent writing and reading comprehension skills – including experience in creating and composing text within a specified amount of time.

Key Responsibilities:

• Work on various client projects to train generative AI models, by creating prompts and responses based on the instructions provided and on using established best practices for quality prompts.
• Given examples, generate similar prompts and responses.
• Use a variety of communication channels such as Slack, Teams, and SharePoint, to learn about new projects, collaborate with your team, and ask questions.
• Learn new software programs on the job.
• Providing supporting documentation when the AI fails.

Requirements

• Experience – 0-2 years
• Excellent Communication skills (Oral and Written)
• Qualification: Bachelor's degree (any stream)
• Preferred: Good understanding of AI.
• Ability to gain new skills and knowledge through hands-on experience
• Keen eye for detail.
• Demonstrated ability to work independently
• Strong time management skills
• Exemplify the quality of doing "get it done attitude," including a high level of accountability, transparency, and teamwork first & foremost

ABOUT UNRAVEL CARBON

Unravel Carbon enables companies to assess their carbon footprint by tracking their digital financial footprint with its proprietary carbon emission factor model; making it easy, fast and convenient to become climate positive.

We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.

Unravel Carbon consists of a team of software engineers, data scientists, founders and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.

We are backed by some of the world’s best funds and investors and are part of Y Combinator’s W22 batch. 

Unravel Carbon was founded in 2021 with headquarters in Singapore.

Unravel Carbon on LinkedIn: https://www.linkedin.com/company/unravelcarbon/

ABOUT THE ROLE

We are looking for early members of our India team. You will be part of the team that establishes our India product development team. We are looking for candidates who have high potential, are excited about tackling the climate change problem and are excited to grow in a high-growth environment while working with the Singapore HQ.

A junior/mid-level React developer. Must be comfortable to work in a small development team and have the initiative to work alone on smaller problem sets.

• Build frontend features using React & typescript
• Collaborate with the backend team on API requirements and contracts
• Analyse processes and code to troubleshoot problems and identify areas of improvement.
• Participating in continuing education and training to remain current on best practices, learn new technologies, and better assist other team members.
• Take lead on projects, as needed.

ABOUT YOU

• Willingness to learn, be a self-starter, and thrive in uncertainty; you would be one of the first few employees at an early stage startup, be prepared to venture into unknown territory, collaborate and learn
• Meticulous and detail-oriented
• Required skills:
• React, 
• Typescript,
• React-query, 
• GraphQL
• Charts & visualisations libraries
• Any ui components library skills
• Bonus skills:
• Next.js
• Server components
• CSS-in-Js

YOUR WORK STYLE

• An understanding of agile product development
• Self exploration and self learning of the latest technologies and applying them to solving the technical challenges our team face
• Self­-starter (proactive and independent) with an ability to prioritise different assignments and tasks to meet deadlines
• Comfortable working in a collaborative environment
• Eager to think outside of the box and creatively problem-solve

YOUR PREFERRED BACKGROUND

A Bachelor’s Degree in Computer Science, IT, or related discipline AND 1+ years working experience in the IT industry. 

WHAT WE OFFER YOU

We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural, primarily virtual, and pioneering organisation.  

We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.

Responsibilities 

• Should be able to understand functional & technical requirements from business and come up with solutions.

• Development, Support, Debugging and troubleshooting of the existing developed applications (Forms, Reports, Interfaces etc.).

• Should be able to configure Oracle EBS/Cloud including the configuration of Business Processes and security.

• Integrations of customized applications with Oracle standard applications modules.

• Should be very strong in SQL and strong in PLSQL (especially Packages, Procedures and Functions).

• Database structure design for Tables, views, sequences, synonyms, and database triggers etc.

• Training users/BSAs when required & preparing technical documentation.

• Ensure customer satisfaction, Self-drive and perform duties with minimal supervision.

• Ensure tickets are resolved within SLA’s and assignments are completed within the agreed deadlines

• Good enough to understand the existing PLSQL packages/procedures/functions and modified / create new ones as needed.

• Ability and willingness to stay updated with the latest developments and updates in Oracle Fusion technologies and best practices.

Requirement: 

• 4+ years of Technical or Techno-Functional experience in Oracle EBS R12/Cloud Applications on Oracle HR/HCM (Any Modules in HR), SQL/PLSQL. 

• Good experience with HR/HCM (Any Modules in HR) is a must and should understand the functionality.

• Should be able to understand (Any Modules in HR) data model and should be quick enough to switch from one product to another product easily.

• Ability to develop custom solutions, extensions, and integrations to meet specific business requirements.

• Proficiency in creating custom reports, dashboards, and analytics using Oracle BI Publisher, Oracle OTBI (Oracle Transactional Business Intelligence), and other reporting tools.

• Knowledge of security models, user roles, and access controls within Oracle Fusion applications to ensure data integrity and compliance.

• Strong analytical and problem-solving skills to identify and address technical issues, system errors, and integration challenges.

• Good to have experience in Performance tuning techniques.

• Effective communication skills at all organizational levels, including written, oral, and presentation skills.

• Should be a good team with can do attitude.

• Capability to switch and willingness to work in any of the technologies as per the need basis.

• Should have a good understanding in working with onsite-offshore model.

1. Developing and maintaining web applications: coding, testing, and debugging both client-side (front-end) and server-side (back-end) components of web applications. This includes working with languages like HTML, CSS, JavaScript for the front-end, and server-side languages like Node.js, MySQL, MongoDB, or PostgreSQL.

2. Collaborating with cross-functional teams: The candidate need to collaborate with other team members, such as UI/UX designers, product/operations managers, and other developers, to understand requirements and implement solutions.

3. Learning and applying new technologies: Given the rapid pace of technological advancement in web development, candidates are often expected to learn and adapt to new frameworks, libraries, and best practices. They might spend time researching and experimenting with new tools or technologies and applying them to current projects. This continuous learning is crucial for personal development and for staying relevant in the field.

1.

As a member of the team, you will work alongside our clients to help design and deliver Test solutions to meet business requirements and help to improve the effectiveness of the clients' software quality assurance process.

2.

You should have extensive experience delivering testing services on commercial projects and possess extensive knowledge of agile practices.

3.

You are a techie who is passionate about software quality. You take pride in being hands-on and constantly endeavor to meet/exceed the software quality expectations of clients.

4.

You have 6+ years of experience in Quality Assurance including some experience in automation.

5.

You have exceptional analytical skills. While your projects may be extremely diverse in terms of their domain, scope, and requirement, you still must have the ability to comprehensively analyze those business problems and propose solutions accordingly.

6.

You have led QA efforts on your projects. This means you've defined testing strategies, test effort estimation, worked on automation frameworks, coordinated with client teams and have been involved till the deployment of projects.

7.

You are well experienced in bug reporting tools like Jira, Azure DevOps, Bugzilla, and API testing tools like Postman, Swagger, SoapUI, etc.

8.

Experience in using automation tools like Selenium Webdriver/Cypress/Appium to automate enterprise software applications would be an added advantage but it is not a must-have.

9.

You have excellent communication skills, task management skills, and client-facing capability and experience.

10.

You have worked on Agile projects and can advise clients on implementing agile testing processes.

11.

Experience in using any BDD frameworks for responsive web applications or mobile application testing.

12.

API integration testing would be an added advantage.

13.

Regardless of your experience, you are hands-on with testing and would like to remain hands-on as well.

14.

You are good with sharing knowledge and mentoring junior team members.