Workday Integrations & Extend

Customer Support & Quality Assurance Executive

Location: Hyderabad (Onsite)

Experience: 1–3 years in QA, tech support, or similar role

Department: Product & Customer Success

The Opportunity

At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.

This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.

What You’ll Do

Quality Assurance (QA)

● Review and analyze product specifications and user requirements to ensure complete understanding.

● Design, execute, and maintain test cases for web and mobile applications.

● Log, track, and manage bugs; work closely with developers to ensure timely fixes.

● Conduct regression, functional, and usability testing to ensure every release is rock-solid.

● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.

Customer Support

● Provide timely, professional assistance via email, chat, or phone to global customers.

● Manage and support multiple customers simultaneously, prioritizing effectively.

● Use AI-driven knowledge bases and tools to quickly resolve common queries.

● Document and escalate complex issues to the right teams for resolution.

● Help onboard new customers by guiding them through key features and best practices.

● Collect feedback, identify recurring pain points, and share insights with the product team.

What You Bring

● Any bachelor’s degree — we value skills and attitude over specific majors.

● 1–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).

● Excellent English communication skills (verbal & written).

● Ability to handle multiple customers and tickets simultaneously while staying organized.

● Strong understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).

● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.

● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.

● A proactive, problem-solving mindset and the ability to manage multiple priorities.

Why WINIT

● Be part of a global leader in AI-powered Sales & Distribution solutions.

● Work in a role that blends technical expertise with customer interaction — no two days are the same.

● Learn and apply the latest AI tools to improve your efficiency and impact.

● Collaborate with talented teams in a culture that values innovation and continuous improvement.

● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.

If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.

Who we are:

QuitSure is founded by alumni of IIT, IIM, and Stanford University. It is one of the most effective quit-smoking mobile apps in the world, having served more than 10,00,000 clients. The app delivers a 6-day program that users can follow with the help of their coach. Our mission is to get 1 million smokers smoke-free in the next one year. Do take a look at our website: https://www.quitsure.app to learn more about what we do and how it works. We are well-funded, and based in Powai, Mumbai.

The Role:

We are looking for a talented and passionate Video Editor to join our creative team. The ideal candidate will be responsible for bringing video projects to life, ensuring top-notch quality and creativity. You will play a critical role in visualizing and executing content that aligns with our brand, and resonates with our target audience.

Responsibilities:

• Edit and assemble raw footage into a polished video product, ensuring coherence and a logical sequence.
• Design high quality and compelling visuals for marketing in social media, emails, blogs and website.
• Work closely with our content and creative teams to understand the script and storyboard, and translate them into impactful visual narratives.
• Utilize advanced tools in Adobe Premiere Pro, After Effects, and other prominent video editing software.
• Edit videos specifically tailored for various social media platforms (Instagram Reels, YouTube Shorts, TikTok, etc.), ensuring they are engaging, trend-aware, and platform-optimized.
• Stay updated with the latest technologies, techniques, and trends in the video editing domain.
• Incorporate sound effects, music, graphics, and special effects as needed.
• Ensure all projects are completed within deadlines.
• Provide feedback, suggestions, and ideas to elevate the overall quality and creativity of the content.
• Continuously optimize workflows and processes for more efficient and creative outputs.

Qualifications:

• 1+years of Proven experience as a Video Editor and graphic design experience
• Proficiency in Adobe Premiere Pro, After Effects, Adobe Illustrator, Adobe Photoshop, Canva and other prominent editing software.
• Strong ability to understand and visualize scripts to create compelling visual narratives.
• Up-to-date with the latest video editing and graphic designing technologies, techniques, trends and AI tools.
• Ability to work effectively in a fast-paced, dynamic startup environment.
• Hands-on experience editing videos for social media platforms (Instagram, YouTube, TikTok, etc.) with a strong understanding of current social media trends and formats.
• Having experience in designing visuals for mobile apps, websites and social media marketing
• Good communication skills, both verbal and written.
• A keen eye for detail and a passion for storytelling.
• Ability to handle multiple projects simultaneously.
• Knowledge of 2d Animations is an added advantage.

Job Requirements :

- Should have experience in supporting the application and infrastructure 24x7.

- Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)

- Good experience on Java/j2EE application supporting and AWS infra supporting.

- Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.

- Respond quickly and effectively to production issues, troubleshooting solutions, and
taking responsibility for seeing those solutions through resolution.

- Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.

- Strong knowledge of Linux/Unix operating system.

- Good knowledge of scripting languages like Shell, Python.

- Good Knowledge of Databases like Mongo, Mysql, SQL Server.

- Respond to alerts and take corrective action to ensure the high availability of our
production environments and participate in an after-hours on-call rotation.

- Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus

- Strong verbal and written communications skills are a must

- Must have production support experience as the requirement is 24X7X365 production support.

·             Develop safety manuals with various safety procedures and standards that are to be followed at Ramky in consultation with the Head R&D, QA & Safety

·             Conduct periodic safety training sessions for Ramky team and external contractor teams on safety procedures and standards.

·             Assess the safety risks involved in any phase of the project and take proactive measures to ensure safety of resources involved in the implementation of the project phase

·             Conduct field inspection activities as per approved inspection and test plans and escalate any deviations from safety standards to the Head R&D, QA and Safety.

·             Ensure the timely implementation of corrective action proposed by the Head Safety on the safety

·             Deviation cases.

·             Facilitate the safety audits by the internal audit / designated audit committees

·             Implement an occupational health & safety management system during the execution of projects & ensure elimination of accidents

·             Manage the local pollution, effluents (solid, liquid and gas) from the facility within permissible limits

·             Identify potential risk and accident areas and ensure proper warnings are displayed at these site areas

·             Monitor the project execution activities to identify potential hazards and take steps to eliminate the same

·             Establish a disaster recovery mechanism in case of hazards and emergency to minimize the impact

Desired Qualification:

·             Minimum graduate in engineering or post-graduate in science with Safety certification from a reputed institute.

·             Having a qualification in chemical engineering / science is preferred.

·             Minimum 15 years or above work experience in OH&S is mandatory.

·             Experience in the chemical industry, dealing with chemicals, knowledge on chemical compatibility, Hazard & Risk management are essentially desirable.

·             Experience as overall leader for safety at corporate reporting to senior management at corporate driving the various safety leads and the entire safety system is essential  

• Experience in Java and associated technologies Core Java, JSP, Spring, Struts,RESTful Services,SOAP,Tomcat, Hibernate, Maven
• Strong understanding of OOPS concepts
• Proficient understanding of RDBMS Concepts
• Strong understanding of Databases Oracle / MSQL / MySQL etc and PL/SQL Programming

Collaborate with business leads/managers, team members, RPO partners, recruitment agencies and other groups to run an effective recruiting unit

• Own planning and achievement of team targets, help team members on aspects like sourcing, quality checks, meeting their goals
• Implement weekly/monthly execution strategies through your team (5-6 members) to provide effective, in-time hires
• Work within predefined recruitment processes, also assess scope for improvement and build new methodologies
• Work on offer-generation, negotiation and post offer follow-up
• Continuously think and implement better candidate engagement practices (pre and post offer)
• Take initiatives to improve offer to join ratio and track necessary data trends
• Prepare team interview coordination plans and manage interviews in and out of Pune
• Work meticulously on ATS adherence and motivate the team to do so
• Work on data gathering, analysing and reporting, fetch meaningful hiring data trends

Required professional and technical expertise:

• Minimum 8 - 12years of experience in recruiting (preferably in IT corporates or Large RPO's)
• Must have worked on niche skills and targeted hiring (headhunting)
• Expertise in sourcing through social media channels and other innovative sourcing channels would be a plus
• Demonstrable experience in partner management and strength to hold difficult conversations with them
• Ambitious individual who can work under their own direction towards agreed targets/goals
• Demonstrated strong interpersonal skills, ability to lead a team