Wlan Developer,

Location: Bangalore

Experience - 3 ~ 9 Years

o Excellent C++ programming skills in an embedded environment

o Strong knowledge of Design patterns in C++

o Development experience on MPEG-DASH, HLS, Smooth streaming

o Excellent development skills in Multimedia framework, Gstreamer

o Development experience in Multimedia container formats (AVI, TS, MP4, WMV, RM, FLV, MKV, and PS), audio/video codecs

o Strong knowledge of DRM/TEE/Security Domain, W3C EME, CDM, Common Encryption, DTCP, HDCP2, Crypto spec

o Strong understanding of Linux/RTOS and system programming

o Excellent analytical and problem-solving skills

Plus Points

o Knowledge of Open source integration

o Cross-compiling for ARM architecture, profiling tools

o Knowledge of tools GIT/Gerrit/GCOV/LCOV

o Familiarity with agile development

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

What you need to have:

CTC

ECTC 

Notice Period

Current Location 

Preferred Location  

Job Description:

Overview
Analyzes, develops, designs, and maintains software for the organization’s products and systems. Performs system integration of software and hardware to maintain throughput and program consistency. Develops, validates, and tests: structures and user documentation. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions
ü 3 – 8years of overall industry experience with a bachelor’s degree in an appropriate engineering discipline.
ü 3+ years of experience in network protocol stack design and Android networking software components. (e.g. DHCP, TCP/IP, UDP, Socket Programming, Routing concept, Subnet Concept etc.)
ü WLAN device driver design & development skills for Qualcomm, Broadcom, Marvel or MediaTek Wi-Fi stack.
ü Solid understanding of Wi-Fi 802.11 principles and functionality. Must be able to speak to topics including Wi-Fi roaming logic, security protocols (WPA, WPA2..), etc.
ü Proficient in debugging and implementing Linux device drivers.
ü Working knowledge of development and debugging tools on Android OS, including Klocworks.
ü Experience with network protocol stack design and Android networking software components. (e.g. DHCP, TCP/IP, UDP, Socket Programming, Routing concept, Subnet Concept etc.)
ü Experience with bus interfaces (PCIe, USB, SDIO, etc.). This is to make sure issues can be debugged related to SDIO, USB and PCIe interface between Wi-Fi driver and firmware communication path.
ü Should very capable in handling Wireshark and omni peek wireless sniffer tools to capture wireless packets and analyze the network and device problems.