Graphic Designer

We are looking for highly motivated Systems Engineers/Systems Administrators (Certified CCNA). The position requires strong technical and communication skills.

As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.

Responsibilities:

Deploying, automating, maintaining AWS / Azure-based cloud resources

Evaluate new technology options and vendor products

Develop and maintain custom SharePoint Online pages

Complete certifications and training on the latest technologies

Perform SharePoint Online administrative functions

Develop and maintain PowerShell scripts for regular task automation

Monitor systems, networks, and functions

Identify and document common recovery procedures for service impacting incidents 

Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

Manage customer interaction with the utmost professionalism, courtesy, and responsiveness

Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation

Candidate Profile:

Male Candidates Only

B.E./ B. Tech. in Computer Science /Information Technology or MCA  from a reputed university with a minimum 60% aggregate throughout their education

Skills and Abilities:

Excellent communication skills (spoken and written English)

Ability to work in rotational shifts

High-level technical troubleshooting ability Customer orientation

Ability to multitask and work 6 days a week (54 hours per week at a minimum)

Excellent problem resolution, judgment, and decision-making skills

Knowledge about Azure

Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate

Experience: 1-3 years of proven work experience as a Technical Support Engineer

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
• Work with the sales and marketing team to drill customer references and develop case studies

Requisites

• 0-3 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Readiness to travel to client location as and when required
•  

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.

• Readsoft INVOICES
• AP invoices process cycle from Readsoft OCR to Cockpit & final posting
• Understanding on Readsoft INVOICES, configurations, mailbox/collector setup
• New profile setup in Readsoft INVOICES & Cockpit & customization on existing profile & fields
• Good understanding on Process Director (Cockpit), PDWeb
• Troubleshooting in Readsoft OCR & Cockpit to fix the issues
• Understating on USER EXISTS & basics on ABAP programming
• Invoices Optimization
• SAP transport process including Charm
• Analyze and Identify impact of Kofax patches
• Linkages in ABAP and Ariba to SAP integration
• Knowledge of any core functional module of SAP will be an added advantage
• Good Communication skill, Very Good team player and good analytical and problem-solving skill
• Knowledge of Kofax KPI analytics an added advantage

Work on improving the flows and overall architecture of the core product at OneCard and OneScore app. 

What you will do:

• Execute all product design flows and visual design stages from concept to final hand-off to engineering.
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks.
• Create seamless navigation flows and architecture to improve discoverability, engagement and conversions. 
• Present and defend designs and key deliverables to peers and executive-level stakeholders.
• Establish and promote design guidelines, best practices, and standards.
• Leverage user testing to make product improvements.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

Proven 5-6 years of work experience as a Product Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus. 

Technical Expertise:

• Demonstrable Product design skills with a strong portfolio is a must.
• Proficiency in Adobe XD, Illustrator and Figma is a must.
• Design eye-catching mobile app experiences for our app experiences.
• Up-to-date with the latest Mobile app trends, techniques, and technologies.
• BS/MS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus.

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness    

• Should be able to handle softwares like Illustrator & Photoshop for creating / resizing layouts, and image editing.
  Basic indesign knowledge would be an add on to make edits in the collaterals.
• Understanding the brand guidelines to select colours, imageries, and types.
• Understanding specifications such as dimensions, colour codes & resolution of images if required for print.

We are looking for UI developers with good knowledge of React JS. As a developer you will be responsible for understanding the requirements and developing the UI as per UX / VDs provided by the business / product team. You will be responsible for delivering a performant, robust and easy to maintain application. You will co-ordinate with different teams like backend developers, QA, product team and devops team to ensure quality deliverables.

Qualifications

• Bachelor’s or higher degree in Computer science or related technical field
• 2-4 years of experience in developing UI components leveraging React.js
• Experience in eCommerce domain is an advantage