Graphic Designer

BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support. 

Responsibilities:

 Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

 Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle. 

 Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

 Oversee the delivery of preventative and corrective maintenance services for BMS systems.

 Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

 Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

 Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

 Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

 Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

 Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

 Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

 Maintain accurate records of maintenance activities, service reports, and equipment performance.

 Generate regular reports for clients and management on system status, service outcomes, and energy usage.

 Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

 Assist with the development and management of the BMS service department's budget.

 Ensure that service operations are cost-effective and within the budget while maintaining high standards.

 Identify areas for continuous improvement in BMS services and processes.

 Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

We are looking for a creative and detail-oriented Visual Marketing Executive to develop engaging visual content that strengthens brand presence and supports marketing campaigns. The ideal candidate should have a strong understanding of design principles, branding, digital marketing, and visual storytelling.

Key Responsibilities

• Create visually appealing marketing materials for digital and print platforms.

• Ensure all visual content aligns with brand guidelines and marketing objectives.
• Collaborate with the marketing team to plan and execute campaigns.
• Edit and enhance product images, lifestyle images, and promotional videos.
• Support website and e-commerce visual content requirements.
• Coordinate with vendors for printing and production of marketing materials.
• Stay updated with design trends, competitor activities, and industry best practices.
• Manage multiple projects while meeting deadlines.

Role Overview

We are looking for a sharp, relationship-driven Key Account Manager to own and grow our most valuable client partnerships. You will be the single point of accountability for a portfolio of key accounts — driving renewals, upsells, and ensuring clients extract maximum value from Superbot’s AI communication stack. This role sits at the intersection of sales, product, and delivery — you’ll need commercial instincts paired with enough technical fluency to consult on bot strategy and deployment outcomes.

Key Responsibilities

• Own end-to-end relationship management for a portfolio of 15–25 key accounts, serving as the primary point of contact for CXOs, IT heads, and department leads.
• Drive revenue growth through renewals, upsells, cross-sells, and expansion into new use cases (voice bots, WhatsApp bots, chat widgets, outbound campaigns).
• Conduct regular business reviews (QBRs) with clients, presenting ROI metrics, usage analytics, and actionable recommendations to deepen platform adoption.
• Collaborate with the Prompt Engineering and Bot Deployment teams to ensure client bots are optimised for conversion, CSAT, and operational goals.
• Act as the voice of the customer internally — channel feedback to Product, Engineering, and Leadership to shape roadmap priorities.
• Identify at-risk accounts early, build and execute retention playbooks, and maintain a net revenue retention rate above target.
• Support pre-sales efforts for strategic prospects by contributing to solution design, demos, and proposal narratives.
• Maintain accurate pipeline, forecast, and account health data in CRM (HubSpot/Salesforce).
• Stay current on competitive landscape, industry trends in conversational AI, and regulatory shifts relevant to client verticals.

Requirements

• Minimum 1 year of experience in Key Account Management, Client Success, or Sales in a SaaS / AI / CPaaS / EdTech environment.
• Strong commercial acumen — comfortable with P&L conversations, pricing negotiations, and contract structuring.
• Excellent communication skills in English and Hindi; ability to engage confidently with senior stakeholders.
• Familiarity with AI/ML concepts, chatbot/voicebot platforms, or CPaaS ecosystems (Twilio, Gupshup, Tata Tele, etc.) is a strong plus.
• Hands-on experience with CRM tools (HubSpot, Salesforce) and comfort with data-driven account planning.
• Self-starter who thrives in a fast-paced, evolving product environment and can context-switch across verticals.

• Assessing the needs of the customers and employees and developing and conducting training sessions to familiarize and execute the training requirement for the Company, which will help in sustainably grow Straumann business
• Determines training needs and requirements for the Company by meeting with managers, talking with employees and reviews existing training materials available to determine appropriateness and relevance
• Modifies or creates course materials and training manuals to meet specific training needs. Presents in-person and online training sessions
• Schedules training sessions and manages course enrolment and monitors training program and manuals to ensure that they are effective and up-to-date and makes updates as and when necessary
• Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
• Manages costs for all programs
• Monitor and report on industry best practices

• Execute social media design projects, while working closely with the content team.
• Design original pieces, including illustrations and infographics in line with trends in social media.
• Refine images, fonts, and layouts using graphic design software
• Apply typography techniques
• Video editing, reels edits and other related works like captioning videos
• Maintain brand consistency throughout all our marketing projects
• Liaise with marketing and design teams to ensure deadlines are met
• Keep track of new content and tools across social media platforms, analysing what's working and what's not.

• Paint by hand and use drawing applications to design original graphics

• Work experience as a Designer intern, Graphic Designer, or similar role if any
• Portfolio of completed design projects
• Hands-on experiences with image editing software, like Photoshop and Adobe Illustrator
• Proficient in design software (e.g. InDesign, Figma and Balsamiq)
• Strong aesthetic knowledge with the ability to combine various colors, fonts, and layouts
• Attention to visual details
• Ability to meet deadlines and collaborate with a team
• BSc degree in Design, Visual Arts or relevant field if any.

Please go through the Job Description Carefully

Duties & Responsibilities:

 Make about 250 outbound calls per day to potential customers

 Sales closure to processing

 Answering potential customer questions and follow-up call questions

 Strategic approach to retention & customer service

Required Skills:

 Telemarketing / Telesales or customer service experience (1 yr)

 A flair for sales with a go-getter attitude

 Ability to mould sales pitch according to the client behaviour & background

 Ability to withstand pressure & work in a fast-paced environment

 Proficient in Microsoft Office – basics of MS word & MS excel, with an average typing speed

Required Functional Skills:

 Process & product knowledge of the services offered

 Language skills – good English communication and a regional language (Marathi)

 Ability to negotiate & convince

 Sales, data & goal oriented

Required Behavioural Skills:

 Values – Integrity, honesty, punctuality, process adherence & customer centricity

 Patience, listening, influence & persuasion

 Resilience and persistence

 Energetic & self-driven, exhibit professionalism

Work & Logistics:

 Day shift on a rotational basis – Work From Home / Work From Office.

 Must have a desktop / laptop / VoLTE supported mobile phone

 4G VoLTE connection with good network / internet stability

Location : Mumbai

Job Type: Full-time

Salary: ₹10,000.00 - ₹14,000.00 per month