Principal Software Engineer /Architect

Senior Project Owner / Project Manager Technology

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Location - Tier-1 Cities Only (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune, Kolkata)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving USbased clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

ROLE SUMMARY

We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

As a Tech Lead at RaptorX.ai you will lead our development team through the planning, execution, and successful delivery of cutting-edge, scalable, and high-performance web applications. With your extensive experience in both front-end and back-end technologies, you will drive the architectural decisions, mentor junior developers, and ensure the technical excellence of our projects. Your role will be pivotal in fostering innovation, implementing best practices, and contributing to the strategic direction of our technology stack.

Key Responsibilities:

• Technical Leadership:
• Architect, design, and develop complex full-stack applications, ensuring robustness, scalability, and performance.
• Lead the technical planning and architecture discussions, making strategic decisions on technology stack, frameworks, and tools.
• Conduct code reviews, ensuring adherence to coding standards and best practices.
• Stay abreast of emerging technologies and trends, integrating them into projects to enhance innovation and efficiency.
• Project Management:
• Collaborate with project managers, business analysts, and stakeholders to define project scopes, goals, and deliverables.
• Create detailed project plans, timelines, and roadmaps, ensuring timely delivery and alignment with business objectives.
• Manage risk assessment and mitigation strategies throughout the project lifecycle.
• Team Leadership and Development:
• Mentor and coach developers, fostering a culture of continuous learning and improvement.
• Lead by example, promoting a collaborative team environment that encourages open communication and innovation.
• Facilitate knowledge sharing sessions and technical workshops to enhance team skills and expertise.
• Quality Assurance:
• Implement and oversee rigorous testing frameworks and methodologies to ensure the delivery of high-quality solutions.
• Collaborate with the QA team to define test strategies, review test plans, and ensure that applications meet functional and non-functional requirements.
• Stakeholder Engagement:
• Communicate effectively with stakeholders, translating technical concepts into business language and vice versa.
• Gather and analyze feedback from end-users and stakeholders to inform continuous improvement of applications.
• Participate in client meetings, presentations, and proposal development.
• Operational Excellence:
• Ensure the reliability, security, and maintainability of applications.
• Oversee the deployment and operation of applications, including performance monitoring and optimization.
• Implement best practices for source control, continuous integration, and continuous deployment.

Prior Experience and Skills Required:

• Minimum 10 years of experience in full-stack web development.
• Proven track record of leading development teams in delivering complex web applications.
• Expertise in front-end technologies (e.g., JavaScript, React.js, HTML5, CSS3) and back-end technologies (e.g., Node.js, Python, Java).
• Strong experience with database design and management (SQL and NoSQL).
• Proficiency in cloud technologies and services (AWS, Azure, GCP).
• Experience with containerization and orchestration technologies (Docker, Kubernetes).
• Familiarity with Agile methodologies and ability to adapt to changing priorities and deadlines.
• Excellent problem-solving, analytical, and technical troubleshooting skills.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written.

Other Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• High level of personal accountability and responsibility.
• Ability to think strategically and execute tactically.

Salary:

• Competitive, based on experience and market standards.

We are looking for a technology leader that can lead a group that builds and runs a product. We are a product company so we develop, manage and grow our own products. Our key objectives include acquiring clients and growing our user base. Product development is an ongoing process.

We need a leader that has experience in developing technologies but also understands how to leverage 3rd party platforms. Integration into FB and Google systems are critical to our success.

We operate in the Marketing technology world. Understanding marketing data is a key requirement. The great opportunity of this position is that the Team Lead gets to design and participate in the entire product cycle. We manage our own product, marketing and sales process within the company.

We Work globally and you ll have a chance to interact with teams in New York, Europe, Latin America and India. We are looking for a software engineer who has played the role of a team lead and who has worked on all phases of SDLC from prototyping to feature delivery and scaling features. A capable result oriented visionary Technology lead with a unique experience in leading high performance development teams, increasing efficiency and productivity while reducing costs. Somebody with the ability to build and run technology platforms, evaluate opportunities and risks and deliver innovative new solutions to meet customer needs. Hands on experience on all facets of software application development, covering deployment, support, quality assurance, customer support, project management and process improvement. Strong planning abilities and setting product and technology strategies in B2C and B2B environments.

• Responsible for leading the team for successful delivery of projects assigned.
• Risk assessments for architectural solutions and proposed systems and technologies; should know how to do module planning and effort estimation.
• Develop overall technical strategy for projects from technical requirements.
• Help in Project planning, progress tracking & delivery verification.
• Keep track of time spent on individual project tasks, provide guidance & advice best technology approach to the team.
• Follow guidelines for quality delivery, project documentation, code management, etc.
• Implement new technologies which are good for business & guide the team members
• Must possess personality to switch tasks and projects frequently as each will have different priorities.
• Meet stipulated deadlines and timelines.
• Work in Agile based project methodology.
• Open for frequent short-term travel to US.

• Having a strong IT experience, minimum 10 years, along with team handling role.
• Expertise in PHP, MVC Frameworks and good technology exposure of at least one framework such as Laravel, Zend etc.
• Expertise in at least one JavaScript framework such as jQuery, AngularJS, React JS etc.
• Excellent exposure with bespoke and open-source technologies (e.g., Drupal/Magento, etc..).
• Sound knowledge of database designing and application architecture planning for Core & MVC projects
• Excellent knowledge of SQL scripting and MySQL database administration
• Sound understanding of OOP and MVC development.
• Must have strong experience in handling International Clients and overseas accounts.
• US Travelled would be preferred.
• Good debugging skills with browser extensions & server tools
• Experience with GIT/Jira/Agile.
• Experience in enterprise level architecture design including server management.
• Experience in handling AWS/cloud/ Dedicated enterprise servers.
• Experience in handling high volume, high traffic sites.
• Strong in technical knowledge and documentation.
• Should be able to think out of the box, solution driven and passionate about the work.
• Ability to communicate ideas and concepts.

• Product development-oriented: leading the architecture and design of a multi-tenant, cloud-native platform that hosts the IoT and Analytics apps architecting integration engine with connectors to handle and consume structured and unstructured data from different sources (customers ERP systems, external meta-data, etc) designing frameworks to support Big Data Analytics and real-time actionability based on predictive ML models driving the development of company's IoT platform dashboard and mobile applications with support from UX consultant.
• Internal team-oriented: building and a mentoring team of software developers planning and managing project timelines towards meeting roadmap goals and customer deliverables driving the team towards a test-driven and documented codebase.
• Customer-facing: work with customer's technical team to understand requirements architect and draft solution proposals integrate with customers' existing systems.

Requirements:

• Customer experience-related software development projects.
• In-depth knowledge and hands-on experience of time-series (relational or NoSQL-based) databases.
• Experience in integrating multiple Big Data solutions and legacy database systems.
• Experience in designing high volume data chains, i.e. messaging queues, streaming, processing large amounts of structured and unstructured data for IoT eco-system.
• Hands-on experience with enterprise application frameworks like spring/apache software integration web services (SOAP/RESTful), ESB SDLC tools (Git, Automated Testing Frameworks) cloud platforms (Azure, AWS), and containers (Docker, Kubernetes).
• Experience in building Big Data, AI, Machine Learning analytics pipelines.
• Familiarity with security requirements in IoT space & wireless sensor networks is a plus.

Responsibilities

• Design and implement features spanning across systems in a manner that satisfies requirements of performance, scale, security and robustness
• Contribute to improvement of technology and execution processes in the company
• Collaborate in setting technology standards with technology leaders across the company
• Serve as a knowledge center on current and emerging technologies, and help train others when required
• Foster a strong technical culture by mentoring other engineers
• Keep up to date with the latest technologies, evaluate new tools

Relevant Experience and Qualifications 

• Demonstrated expertise in system-level design of large scale distributed systems on the Java stack, and experience with web services and service oriented architectures
• Solid experience with Spring (Core/Boot/Security/MVC/Data)
• Have 8 - 12  years of professional experience in software development.
• Extensive experience with modern open source systems including relational / non relational data stores and bigdata processing
• Experience with AWS stack, at least the common datastores and services 
• Experience with containerization technologies and concepts including Docker
• Basic knowledge about security concepts and secure coding
• Excellent analytical, conceptual and communication skills in spoken and written English.
• Experience leading projects developed across continents.

Great to have Experience and Qualifications 

• Knowledge of machine learning concepts, and some hands-on experience implementing machine learnt models
• Experience with infrastructure design for cloud based apps, especially AWS.
• Past experience with information and data security standards (PCI-DSS, ISO27000) very nice to have.