Principal Software Engineer /Architect

Senior Project Owner / Project Manager Technology

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ROLE SUMMARY

We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving US based clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

Job Description - Architect :

Role:

• Understand complex business problems and implement product features that are secure, scalable, robust, and easy to implement and maintain.
• Take full ownership of product features to implement, provide bug fixes and write tests and tooling for those features to ensure they work well at cloud scale.
• Plan and identify solutions and risks proactively
• Own delivery of assigned work in terms of committed date, scope, and quality
• Remain at the cutting edge of technology trends and use them to solve emerging problems
• Identifying and leading technical initiatives independently towards planned outcomes

Job Requirement:          

• Strong experience in developing enterprise web applications.
• Expertise in the Microsoft technology stack (http://asp.net/">ASP.NET MVC 3.5 / 4.0 / 4.5, Web API, SQL Server).
• Good knowledge of Client-side scripting – JavaScript and JQuery, Kendo.
• Knowledge of design patterns is required
• Ability to negotiate technical requirements with global customers
• Ability to communicate with technical experts as well as functional teams
• Demonstrated experience with non-functional requirements like performance, scalability, and security
• Demonstrate Subject Matter Expertise and ownership in the assigned technical area
• Demonstrate experience in mentoring technical teams
• Ability to own solutions for design and architecture
• Experience in Product Engineering is desirable.
• Experience in enterprise software development is desirable

CTO Job Description

We are seeking a highly-skilled CTO with a storied history in the technological sector. CTO's will be tasked with making executive technology decisions on behalf of the company, including managing a technology budget and making investments to align the company with its vision for its technological needs. You should be a strategic thinker, an effective communicator, and an expert in technological development.

You will work directly under the Founder and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company.

CTO Responsibilities:

• Setting a vision for how technology will be used in the company.
• Ensuring that technological resources meet the company's short and long-term needs.
• Outline the goals for research and development.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Acting as a mentor to team members.
• Maintaining a consumer-focused outlook and aiding in the delivery of IT projects to market.
• Managing technology budgets and time frames.
• Staying on top of technology trends and developments.
• Ensuring all technology practices adhere to regulatory standards.

CTO Requirements:

• Masters degree in computer science or related field.
• MBA preferred.
• The applicant must possess entrepreneurial experience.
• Exposure to startup/ internet industry preferred
• 8+ years working in a technological role.
• 5 years of managerial experience.
• Advanced technological skillset and a demonstrated history with technology.
• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye toward the future.

• Product development-oriented: leading the architecture and design of a multi-tenant, cloud-native platform that hosts the IoT and Analytics apps architecting integration engine with connectors to handle and consume structured and unstructured data from different sources (customers ERP systems, external meta-data, etc) designing frameworks to support Big Data Analytics and real-time actionability based on predictive ML models driving the development of company's IoT platform dashboard and mobile applications with support from UX consultant.
• Internal team-oriented: building and a mentoring team of software developers planning and managing project timelines towards meeting roadmap goals and customer deliverables driving the team towards a test-driven and documented codebase.
• Customer-facing: work with customer's technical team to understand requirements architect and draft solution proposals integrate with customers' existing systems.

Requirements:

• Customer experience-related software development projects.
• In-depth knowledge and hands-on experience of time-series (relational or NoSQL-based) databases.
• Experience in integrating multiple Big Data solutions and legacy database systems.
• Experience in designing high volume data chains, i.e. messaging queues, streaming, processing large amounts of structured and unstructured data for IoT eco-system.
• Hands-on experience with enterprise application frameworks like spring/apache software integration web services (SOAP/RESTful), ESB SDLC tools (Git, Automated Testing Frameworks) cloud platforms (Azure, AWS), and containers (Docker, Kubernetes).
• Experience in building Big Data, AI, Machine Learning analytics pipelines.
• Familiarity with security requirements in IoT space & wireless sensor networks is a plus.

Responsibilities

• Design and implement features spanning across systems in a manner that satisfies requirements of performance, scale, security and robustness
• Contribute to improvement of technology and execution processes in the company
• Collaborate in setting technology standards with technology leaders across the company
• Serve as a knowledge center on current and emerging technologies, and help train others when required
• Foster a strong technical culture by mentoring other engineers
• Keep up to date with the latest technologies, evaluate new tools

Relevant Experience and Qualifications 

• Demonstrated expertise in system-level design of large scale distributed systems on the Java stack, and experience with web services and service oriented architectures
• Solid experience with Spring (Core/Boot/Security/MVC/Data)
• Have 8 - 12  years of professional experience in software development.
• Extensive experience with modern open source systems including relational / non relational data stores and bigdata processing
• Experience with AWS stack, at least the common datastores and services 
• Experience with containerization technologies and concepts including Docker
• Basic knowledge about security concepts and secure coding
• Excellent analytical, conceptual and communication skills in spoken and written English.
• Experience leading projects developed across continents.

Great to have Experience and Qualifications 

• Knowledge of machine learning concepts, and some hands-on experience implementing machine learnt models
• Experience with infrastructure design for cloud based apps, especially AWS.
• Past experience with information and data security standards (PCI-DSS, ISO27000) very nice to have.