Content Writer

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

About Infinity Learn

Infinity Learn, backed by the prestigious Sri Chaitanya Group, is one of India’s fastest-growing EdTech companies. We aim to revolutionize learning through innovative, tech-driven, and result-oriented education solutions for students from Grades 6 to 12+.

Role Overview

We’re hiring Academic Counsellors (Inside Sales) who are passionate about guiding students and parents toward the right learning programs. You’ll play a crucial role in driving revenue growth and helping learners achieve their academic goals.

Key Responsibilities

• Connect with prospective customers via calls, emails, and virtual meetings.
• Understand students’ academic needs and recommend suitable Infinity Learn programs.
• Achieve and exceed monthly sales targets.
• Build and maintain strong relationships with students and parents.
• Handle objections confidently and close sales effectively.

Requirements

• Minimum 1 year of sales experience (EdTech or education background preferred).
• Strong communication and persuasive skills.
• Goal-oriented and self-driven attitude.
• Comfortable working in a fast-paced environment.
• Proficiency in CRM tools will be an added advantage.

Work Schedule

• Days: Tuesday to Sunday (Monday fixed off)
• Timings: 11:00 AM – 9:00 PM

Why Join Us?

• Be part of a dynamic and fast-growing EdTech brand backed by Sri Chaitanya.
• Work with an energetic and motivated sales team.
• Opportunity to make a real impact in transforming education across India.

We are looking for a Stay Acquisition Executive to expand our listings by identifying and onboarding unique stays onto the Homly platform. Your primary responsibility will be to connect with property owners, explain the benefits of listing on Homly, and ensure high-quality accommodations are added to our platform.

• .Develop and maintain the backend for a web platform in the Fin-tech Industry domain.
• Create testing framework for all business use cases Maintain Deploy builds

About Company

Espressif Systems is a multinational, fabless semiconductor company established in 2008, with headquarters in Shanghai and offices in Greater China, India and Europe. We have a passionate team of engineers and scientists from all over the world, focused on developing cutting-edge WiFi-and-Bluetooth, low-power, IoT solutions. Among our popular products are the ESP8266 and ESP32 series of chips, modules and development boards. Espressif has opened a Technology Center in Pune(Baner), India, which will focus on embedded software engineering and IoT solutions development for our growing customers.

At Espressif, communication, collaboration and innovation are of paramount importance. That's why professionals and engineers from around the world have chosen to further their careers at Espressif Systems. They are passionate and committed to developing innovative products. And they are here to ensure that fast,secure and green IoT technology can be available to all. Come and join Espressif, so that you, too, can partake in Espressif's mission in the IoT industry.

BASIC QUALIFICATIONS

• M.Tech/B. Tech in the field of VLSI/Electronics engineering. 
• Proficiency in UVM/SV and C/C++ based functional verification 
• Experience in UPF based low power design verification
• Automation skills in PERL and/or TCL and/or Shell* 
• Team player, with good problem solving and communication skills. 

JOB DESCRIPTION 

• Drive functional verification at IP/SoC level using UVM/SV test bench
• Work closely with design team to define comprehensive feature test plans
• Perform functional and code coverage for logic verification sign-off
• Must have worked on ARM/RISC-V CPU based designs
• Must have performed gate level sim at SoC level
• Pre and Post-silicon debug/validation experience will be a plus

INTERPERSONAL SKILLS:

• Energetic, self-motivated
• Pro-active, oriented on execution
• Attentive to details and quality
• Team player
• Good communications and reporting skills