Web consultant/ Sr web consultant

What kind of work will you get?

We are looking for a Nodejs developer.

Examples of technical tasks:

Working on our backend SDK to implement APIs that will be consumed by the frontend widgets

Designing APIs for different auth recipes

Architecting auth flows

You will also be given non technical tasks like product brain storming, competitor analysis and writing documentation.

Note: Compensation is as per the applicant's geography

Requirements

Well versed in nodejs with 2+ years of professional experience

Familiar with and comfortable working with Web frameworks like FastAPI, Django and Flask

Familiar with HTTP networking in nodejs

Strong understanding of async and sync modes in nodejs

Bonus:

Contributed to open source, or have your own open source repo with a community and many github stars

Built an in-house authentication or authorization solution or worked with solutions such as Keycloak, Auth0, Ory, Okta etc

Need Immediate Joiners only (4-5 days)

Overall experience 6+ years and relevant at least 2+ years in Golang with Java

● Strong design and architectural experience in building various highly-scalable and

highly-available products

● Strong understanding of the SDLC Activities which include Analysis, Design, Development,

Testing, Deployment and Post-Production Support etc.

● Proficiency in at least one server side framework for languages preferably Go Lang

● Experience working on NoSQL & SQL Databases such as MySQL, PostgreSQL, MongoDB,

Redis etc

● Deep Dive, problem-solving, RCA and systematic thinking to reach the cause of issues

● Able to work independently and multi-task effectively

● Program at a system level and able to manage service stability

● Excellent experience maintaining, scalable, extensible code

● Methodical in maintaining up to date documentation

● Metric-driven mindset and obsessive about ensuring clean coding practices

● Preferred experience in product development

● Preferred working experience on microservices platforms

● Proficiency in at least one modern web front-end development framework such as React JS

will be a bonus

Good to Have Skills:

● Preferred experience in Elasticsearch and Kibana (ELK Stack)

● Preferred experience with messaging systems like RabbitMQ

• To be successful as a Telemarketer you should have a positive attitude and excellent telephone etiquette.
• The ideal Telemarketer will remain calm and professional under pressure and always treat clients with respect.
• Contact potential clients telephonically.
• Read the prepared script when pitching the company's products and services.
• Provide any information that the client requests.

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As a Customer Service Representative, you will be responsible for communicating with customers through various channels (email/chat/phone/social media reviews).

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Actively listening to, promptly acknowledging and resolving customer inquiries and complaints
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Keeping yourself updated on company products to effectively manage customer queries

Desired Candidate Profile

• Graduates/ MBA or equivalent
• 6 months to 3.5yrs of experience working in customer support roles
• Excellent verbal & written communication skills
• Willing to take ownership and grow
• Empathetic, organized, problem solver
• Active listener with the ability to stay calm when customer is stressed
• Open to work in shifts (rotational day and night shifts)

About Toyota Connected

If you want to change the way the world works, transform the automotive industry and positively impact others on a global scale, then Toyota Connected is the right place for you! Within our collaborative, fast-paced environment we focus on continual improvement and work in a highly iterative way to deliver exceptional value in the form of connected products and services that wow and delight our customers and the world around us.

About the Team

Toyota Connected India is hiring talented engineers at Chennai to use Deep Learning, Computer vision, Big data, high performance cloud-based services and other cutting-edge technologies to transform the customer experience with their vehicle.  Come help us re-imagine what mobility can be today and for years to come!

Job Description

Toyota Connected is looking for a Backend Developer who will architect, design, develop and participate in testing and documentation of large-scale, distributed software applications, systems and services. The Labs team is focused on creating products and services for next generation Connected vehicle systems and the team members are required to be creative in solving problems, excited to work in new technology areas and be ready to wear multiple hats to get things done. This is a highly-energized, fast-paced, innovative and collaborative startup environment; therefore, it is essential that not only the skillset, but also the personality matches such an environment.

 You are a successful candidate if you:

• Are smart and can demonstrate it.
• Have 3+ years of experience as a developer for web scale products and services
• Have strong experience in Java or Golang (minimum 1 year) and implemented key aspects of an end-to-end solution
• Have expertise in implementing microservices (using tools and technologies for messaging, RPC, containerization, etc)
• Have expertise in design and development using DB (RDBMS, NoSQL) and caching (e.g Redis) solutions, especially in microservices environment
• Have experience with Containerization (Docker, Kubernetes, etc)
• Have Public cloud technology experience in production (Azure, AWS, or Equivalent)
• Have the ability and willingness to manage other developers including mentoring, performance reviews, etc
• Have solved non-functional aspects of like scalability, security, reliability with cutting edge if not bleeding edge technology
• Are good about creating unit tests, performing code reviews, optimizing performance and ensuring standards for maintainability
• You can manage ambiguity and are comfortable being set loose without a lot of direction
• You are confident in expressing your point of view from a position of knowledge and experience. You are also receptive to feedback and open to revising your plans when appropriate
• We think the knowledge acquired earning a degree in Computer Science would be of great value in this position, but if you're smart and have the experience that backs up your abilities, for us, talent trumps degree every time

 It will be Nice if you have:

• Some front-end development experience
• Hands-on experience delivering products or solutions that utilized Machine learning, NLP or other forms of AI - with tools such as Scikit-learn, Tensor flow, Keras, Theano / Spacy, NLTK, etc

What is in it for you? 

• Top of the line compensation!
• You'll be treated like the professional we know you are and left to manage      your own time
• Yearly gym membership reimbursement & Free catered lunches.
• No dress code! We trust you are responsible enough to choose what’s appropriate to wear
• Opportunity to build products that improves the safety and convenience of millions of customers.

                 Cool office space and awesome benefits

 Our Core Values

• Passionate: We are here to build something great, not just for the money. We      are always looking to improve the experience of our millions of customers
• Innovative: We experiment with ideas to get to the best solution. Any constraint is a challenge, and we love looking for creative ways to solve them.
• Empathetic: We begin making decisions by looking at the world from the perspective of our customers, teammates, and partners.
• Collaborative: When it comes to people, we think the whole is greater than its parts and that everyone has a role to play in the success!
• Effective: We consistently go beyond, being smart and proactive, to make things the right things happen, not waiting to be told.

• Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations.
• Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc.
• Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents.
• Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage.
• Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users.
• CRM Management: Maintenance of workflows in Call Centre
• Data Management: Excel expertise is a must for data corrections/ process
• Analytics: Responsible for Business Analytics and Process Management
• Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento
• WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts.
• VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security
• New project’s implementation
• Experience in Process Implementations
• Knowledge of AWS Infrastructure will be added advantage