institutional sales

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Develop and implement comprehensive online marketing strategies to

achieve company objectives.

 Manage and optimize online advertising campaigns, including PPC, display ads, and remarketing.

 Conduct keyword research and monitor SEO performance to improve organic search rankings.

 Plan and execute email marketing campaigns, including segmentation,content creation, and performance analysis.

 Manage social media channels, create engaging content, and monitor

community engagement.

 Create and optimize landing pages and conversion funnels to maximize lead generation and customer acquisition.

 Analyze website traffic and user behaviour using web analytics tools to identify areas for improvement and conversion rate optimization.

 Collaborate with the content team to develop high-quality, SEO-friendly content for websites, blogs, and other digital platforms.

 Stay up-to-date with industry trends, best practices, and emerging digital marketing technologies.

 Monitor and report on the performance of online marketing campaigns using analytics tools and prepare regular reports for management.

 Assessing the online user experience and developing strategies to increase NPS.

 Monitoring and maintaining the media budget.

QUALIFICATIONS  Bachelors' degree in marketing, business, or a related field.

 Proven experience in online marketing, preferably in a managerial role.

 Strong understanding of digital marketing channels, including SEO, PPC, email

marketing, and social media.

 Proficiency in using marketing automation tools, web analytics platforms, and

content management systems.

 Knowledge of HTML, CSS, and website optimization techniques.

 Excellent analytical skills with the ability to interpret data and make data-

driven decisions.

 Strong project management skills with the ability to prioritize and manage

multiple projects simultaneously.

 Excellent written and verbal communication skills.

 Creative thinking and problem-solving abilities.

 Up-to-date with the latest digital marketing trends and best practices

• Identifying private/public landlords and retail partners

• Developing, maintaining, and growing relationships with existing tenants.

• Regularly canvassing the trade area to identify new tenant/partner opportunities, networking with local small businesses & entrepreneurs, and attending relevant trade shows and events to expand the business.

• Networking with area leasing representatives, brokers, and industry associates.

• Identifying and developing new leasable locations in the common area.

• Maintaining fruitful relationships with existing partners and customers

• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets

• Negotiating lease agreements and renegotiating by phone, email, and in person

•   R&D of the market.

Content Writer Job Description: Blockchain’s marketing team seeks a content writer who understands web writing, SEO best practices, and brand-centered storytelling. They will craft various content types — including website copy, blog posts, social posts, and product descriptions — that address our target audiences and promote our brand.

They will research industry topics and trends, optimise content for organic search, revise and edit pieces, and collaborate with other writers and marketers to ensure brand consistency.

Ideal candidates will be creative, strategic, detail-oriented, and able to meet deadlines.

Objectives of this role

● Produce quality writing that connects with target audiences, boosts engagement, and enhances brand awareness

● Promote Chaintech's mission and vision through explicit, compelling content

● Generate pitches based on current events and market trends

● Increase website traffic by following SEO best practices

● Complete writing assignments within project specifications and deadlines

● Market products and services through blog posts, ebooks, email, and more Responsibilities

● Write content that promotes our products and services

● Conduct in-depth research and convey findings with accuracy

● Revise and edit content before publication

● Stay current on marketing and general industry trends to augment content development

● Work with content strategists to build editorial calendars

● Collaborate with team members to ensure alignment and consistency in branding, style, and messaging

Skills and qualifications

● Exceptional written communication skills

● Impeccable use of grammar, punctuation, and spelling

● Strong attention to detail

● Ability to meet tight deadlines

● Creative and strategic thinking skills

● Proficiency in web-based research and SEO best practices Preferred

Qualifications

● Proven experience as a content writer or copywriter

● Ability to collaborate with other writers and receive and give feedback ● Compelling writing style, voice, and tone

● Experience using content management systems

● Positive attitude and a willingness to learn

● Portfolio of relevant writing sample

About Shankar Mahadevan Academy 

Founded by Indian singer-composer Shankar Mahadevan, this 11-year old music academy has pioneered online music education for Indian music. Shankar Mahadevan Academy has brought music to over 10,000 students in over 88 countries with more than 3,00,000 virtual classes.  With its mission “Joy of Music”, the Academy has also brought music to the underprivileged and the underserved with its various non-profit initiatives.  

Website: www.shankarmahadevanacademy.com

Shankar Mahadevan Academy is inviting passionate growth and outreach professionals to join our Admissions team. 

At Shankar Mahadevan Academy you will be a part of a dynamic and entrepreneurial team that works at the crossroads of arts, education and technology. Your career at Shankar Mahadevan Academy will contribute to spreading music and Indian arts, while you get an opportunity to learn all aspects of growing an online business for a globally recognised brand. 

The ideal candidate will have strong spoken and written communication skills, have 6 months - 3 years of experience with B2C sales, and be able to handle 70-80 cold calls per day. 

About the role 

• Work hours: 6 days a week, including weekends. U.S. Shift (7:00 - 4:00 p.m.) OR India Shift (12:00 p.m.- 9:00 p.m.) 
• Work location: Located off MG Road, Easy access to Trinity Circle Metro Station
• Work from Office only, no work from home/ Hybrid model 
• Benefits: Health Insurance and PF cover 
• We follow a culture of fun, engagement and growth with emphasis on work-life balance and healthy living. You also get fruits, activities every week, regular team outings and learning opportunities 

Goals / What you will do 

• Acquire new customers by handling inbound and outbound calls, and walk-in inquiries 
• Actively generate leads and seek out new sales opportunities through cold calling, networking and social media 
• Possess a strong understanding of our products, and showcase our value to our customers in the form of counseling 
• Gather market and student information and provide feedback on buying trends and competitive advantages
• Representing SMA at trade exhibitions, events and demonstrations

Skills required / Must-haves for the role 

• 6 months to 3 years of work experience in B2C sales 
• Good spoken and written communication in English with good listening skills 
• Team player who likes to work with like-minded people 
• Good at objection handling and sales closure 
• Multi-language skills added advantage 
• Willing to pick up new skills 

• To support and maintain existing Java code base, debug the application 
• To analyse user and business requirements and design and implement appropriate solutions 
• To design and code programs following in-house standards and good design principles 
• To ensure that all programs are documented to the company standards 
• To create unit test plans and perform unit testing of the programs
• To provide advice and guidance to other members of the team

• Hands on experience in designing and developing applications using Java EE platforms 
• Object Oriented analysis and design using common design patterns 
• Good knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) 
• Experience in the Spring Framework 
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC) 
• Experience in RESTFul webservices
• Experience with test-driven development 
• Exposure to portal/mobility development - Desired
• Exposure to any of middleware solutions like MQ, Oracle fusion middleware(WebLogic), WebSphere, Open Source

Hiring for 5 positions (4-7 yrs - 4 positions, 7-10 yrs - Lead role, single position)
Notice Period: 30 days or less (Strictly)

Skills:

- Strong experience in front end development (3+ yrs)

- Vue.js experience alone has to be 2+ yrs