Visual Designer

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Key Responsibilities:

 Client Relationship Management:

o Build and maintain long-term relationships with clients.

o Understand client needs and deliver personalized, high-quality mental health

services.

 Communication and Resource Development:

o Develop, improve, and structure information and communication tools for MHFA

offerings, specifically for B2B clients.

o Ideate, design, and implement communication tools and programs to support

Mental Health First Aiders (MHFAiders) and strengthen the MHFAiders community.

 Program Promotion and Coordination:

o Promote and coordinate initiatives such as the MHFAI Awards Program and

MHFAiders Chat community.

o Plan and manage webinars, events, and activities to advocate for mental health first

aid in workplaces and educational institutions, engaging prominent stakeholders.

 Market Engagement and Support:

o Support the sales and marketing team by handling technical discussions with

prospective clients.

o Stay updated on developments in the mental health sector, including government

initiatives and market trends.

 Training and Delivery:

o Learn and deliver MHFA programs to various audiences.

 Strategic Contribution:

o Contribute to the strategic planning and implementation of MHFA India’s work plan.

o Undertake additional responsibilities as required by management.

Qualifications and Requirements:

Experience:

 3–5 years of professional experience in mental health counseling, corporate wellness, or

related fields.

Education:

 Master’s degree in Counselling Psychology, Applied Psychology (preferably with HR

specialization), or Social Work.

Skills and Knowledge:

 Strong proficiency in mental health training for adults.

 Expertise in content development for mental health awareness programs.

 Experience working in structured or organized groups is highly desirable.

Key Competencies:

 Effective communication and relationship-building skills.

 Strategic thinking and planning capabilities.

 Knowledge of mental health market trends and government policies.

 Ability to design and implement engaging programs and events.

Product Operations Analyst

Company:

It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!

Job Description:

In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.

As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

●     Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs

●     Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence

●      Working knowledge of Excel

●     High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions

●      Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued

Office Assistant:

• Back office administration and support personnel
• Good organizational skills
• These tasks may include, proofreading, providing support service to the team, data entry
• Multitasking & Clerical work

SkilloVilla is a platform where one can hone their abilities through expert-driven courses in the latest technologies and gain access to companies anywhere across the globe. Right from upskilling, resume creation, and mock interviews to finding suitable placements with the right companies, we have your backs at all times. At SkilloVilla, we have made it our mission to support young graduates in enhancing their learnings and transforming them into big earnings.

Making sure you have a steep learning curve while having fun is our promise! See the ~2min explainer video to get a sense of what we do.

https://www.youtube.com/watch?v=zMWk1lQDmec&;t=24s

Your Responsibilities:

• Learn & understand Skillovilla’s products, prospective clients & services well.
• Understand customer needs, and requirements and correlate solutions and customer requirements.
• Identify and qualify new customers coming from our inbound and outbound lead funnel.
• Developing strong relationships with customers, and connecting with key business executives and stakeholders.
• Document all pertinent customer information and conversations in the CRM system
• Respond, engage, and qualify inbound/outbound leads and inquiries.
• Execute planned sales activities and develop a target list of high-potential new customers.
• Achieve monthly & quarterly quotas.
• Perform effective online demos to prospects

What you will need:

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence (Hindi, and English Mandatory, knowing regional languages will be a plus).
• Ability to make focused efforts to win customers.
• The ideal candidate should be strategy driven with a research-based approach.
• Ability to multitask, prioritize and manage time effectively.
• We are open to hiring freshers and experienced candidates both in our organization.

Note: This is a work-from-office role, based in Raipur. All candidates are expected to serve as per standard working hours.

Responsibilities:

• System and network monitoring - configuring network devices, firewalls, access points, routers, and switches
• Deploy, Install, Configure and administer Linux Systems and Servers
• End-user support and troubleshoot technical issues
• IT Asset and device assignments, management, and maintenance 
• G-Suite Administration
• Configure and provide Biometric and HID access
• Maintain licenses for all MTX Applications
• Interact with employees globally at the technical level, as required 
• Perform Regular Audits of IT Assets and Applications
• Ability to configure and scale IT systems and networks for a rapidly growing organization
• Assist with hardware and software issues
• Assist in defining and documenting best practices and support procedures
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above

What you will bring:

• 4-7  Yrs experience in IT support and system administration
• Experience in network administration and Cisco Meraki
• Experience in System and network monitoring - configuring network devices, firewalls, access points, routers, and switches is a must
• Experience with Linux Server deployment and Administration
• Advanced knowledge of Ubuntu is a must
• Experience in tools like Jenkins, Docker, etc.
• Advanced knowledge of Windows, macOS
• Cisco CCNA Certification is a big plus
• Experience in Cybersecurity is good to have
• Experience working with G-Suite Administration is good to have
• Experience working with Biometric and HID access is good to have
• Familiarity with leading Infrastructure platforms such as GCP, Azure, and AWS is a big plus
• Knowledge of IT audit processes & standards such as HIPAA, SOC-2, SSAE18, and ISO-27001 is desirable. 
• Key soft skills like - 
• Flexible with multifaceted tasks and a team player
• High-level problem-solving
• Analytical and critical thinking capabilities
• Strong interpersonal and collaborative skills
• Exceptional written and verbal communication skills
•