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PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Looking for candidates only with tier 1 colleges OR have experience in a product-based company.

Desired Skills :

● Experience with data modeling and SQL/NoSQL databases

● Experience with distributed systems and microservices

● Good experience in working with any of Java/SpringBoot, GoLang or NodeJS

● Excellent problem solving and debugging skills

● Passionate about the experience of software engineering as much as the output

● A strong sense of ownership

● Ability to communicate your ideas and approach to solving problems with clarity

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      3+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Strong background in Java development

·      Experience working with databases and/or CRM systems. 

·      Experience with, or willingness to learn the Salesforce platform

Secondary Skills (nice to have)

·      Experience with Salesforce APEX, VisualForce, SOQL, etc. 

·      Experience building and maintaining Salesforce AppExchange apps. 

·      AWS ecosystem and tools, developing for serverless environments. 

·      Front-end expertise: HTML, CSS, JavaScript, etc. 

·      Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable. 

Soft Skills

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

About the company :

Mitigata is a pioneer in Smart Cyber Insurance. At the nexus of innovation and security, we are steadfast in our commitment to safeguarding businesses from burgeoning cyber threats and aiding them in navigating the intricate landscape of cybersecurity. Our distinctive approach amalgamates cutting-edge Cyber Insurance solutions with an unmatched suite of security services, ensuring our clients can pivot their focus on propelling their core business endeavours forward, resting assured in their digital safety.

Job Description:

We are seeking a highly motivated and energetic individual to join our team as a Management Trainee. The ideal candidate will be a recent graduate with a strong academic background and a passion for learning and growth within the business sector. This position is designed to prepare individuals for a future managerial role within our company.

Key Responsibilities:

• Actively seeking new sales opportunities through networking, cold calling, and market research for sales prospecting.
• Identifying and cultivating potential clients to drive business growth in sales lead generation.
• Analyse business data, financial reports, and market trends to assist in decision-making processes.
• Efficiently managing insurance-related operations, ensuring compliance and optimising customer service in insurance ops.
• Assist in managing projects, overseeing operations, planning, and resource allocation.
• Develop problem-solving skills by addressing real-time business challenges and proposing effective solutions.
• Build and maintain professional relationships with colleagues, mentors, and clients.
• Participate in performance evaluations and receive constructive feedback for continuous improvement.
• Support senior management with special projects.
• Engage with customers or clients to understand their needs and enhance customer satisfaction.
• Stay abreast of industry trends and advancements.

Qualifications:

• Master’s degree in Business Administration, Management, Finance, Marketing, Sales or related field.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Strong analytical and problem-solving abilities.
• Eagerness to learn and adapt in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant software

​​ChiefEx Technologies Pvt Ltd is an early stage SAAS application startup providing an integrated technology platform to small businesses for most of their day to day activities for all of their business cycle with complete control on activities.

Our application is very flexible and its minimalistic design is loved by many customers.

The company is looking at further expanding the solution and rolling across geographies in the coming future.

Our MVP is ready and we started early traction. We are looking for passionate developers with an entrepreneurship mindset to join our team as Team Lead - MEAN Stack.

Joining as a founding team member will come with lots of benefits and opportunities to grow.

There won't be any cash benefits for at least 3 months or till we achieve revenue goals or funding. A very attractive indicative compensation will be offered with equity for the right candidate.

Right candidate will be inducted as Co-founder  / CTO.

You will be getting freedom and autonomy to perform tasks, manage and build your team and engage in cross functional activities.

This is a high growth career opportunity is only best for those who have the capability to fast grow the organisation as a High growth driver and with an Entrepreneur Mindset.

Note: DO NOT APPLY if you are looking for a traditionally paid employee safe mode opportunity. 

Responsibilities:

• Own the product development from scratch.
• Design and implementation of low-latency, high-availability, and performant applications.
• Architect scalable software solutions and mentor a team of high performing developers.
• Participate in code reviews, design reviews and troubleshooting to ensure uptime for live systems etc.

Requirements:

• Bachelor's degree in a technology-related field.
• Prior 5+ years of experience in leading full stack development (MEAN Stack) in a start-up or a dynamic work environment.
• Strong knowledge of JavaScript/Typescript and technologies like NodeJS (with Express) / Angular / MongoDb etc.
• Good understanding of System Design, Microservice Architecture, DSA, etc.
• Good understanding of CI/CD, AWS, cloud deployment, Git, etc.
• Customer oriented, responsive to changes, and able to multi-task in a fast-paced environment.

If you are a potential candidate and have some questions, please feel free to talk with us.

The Sales Associate is responsible for reaching out to potential leads through LinkedIn Sales Navigator and email to generate sales opportunities. This role requires a proactive and organized individual with strong communication skills and a goal-oriented approach.

Key Responsibilities:

1. Lead Generation: - Utilize LinkedIn Sales Navigator to identify potential leads within the target market. - Create and maintain a list of leads with detailed information for further engagement.

2. Messaging on LinkedIn Sales Navigator: - Craft personalized and compelling messages to initiate conversations with leads. - Engage with leads by showcasing the value of the company's products or services. - Establish and maintain professional and meaningful connections on LinkedIn.

3. Email Outreach: - Develop effective email templates and messaging strategies to contact leads. - Send personalized emails to leads, introducing the company's offerings and benefits. - Follow up with email communications to nurture leads and move them through the sales funnel.

4. Lead Qualification: - Gather essential information from leads to determine their level of interest and potential as sales prospects. - Assess and categorize leads based on predefined criteria.

5. Data Management: - Maintain accurate and up-to-date records of all interactions with leads. - Keep track of response rates and lead progress, providing regular reports to the sales team.

Qualifications:

- Strong written and verbal communication skills.

- Proficiency in LinkedIn Sales Navigator and email outreach tools.

- Adept at data entry and record-keeping.

- Adaptable, with a willingness to learn and adapt to changing market conditions.

- Strong communication skills and the ability to build professional relationships.

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
Opportunity

 
Full stack Developer (more front end)

Responsibilities:

• Implement responsive and performant UIs with a user-centered approach with frontend technologies including Angular 2, Javascript(ES 6), Typescript, SCSS, etc
• Build backend REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)
• Write meaningful test cases for frontend & backend platforms

• Integrate our products with 3rd party products/tools/services

• Develop Infrastructure for delivering services using a performance-driven approach, build databases, schedule automated jobs, etc

Ideal Background / Experience

• At least 24 months of diverse experience in web development for product or services-oriented environment with exposure to working production deployments
• Expertise in programming using Python/Javascript or similar scripting languages
• In-depth exposure to technologies used in web-based SaaS products, including REST APIs
• Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

• AWS
• Azure
• ELK
• Object Relational Models (SQLAlchemy, etc)
• Google APIs
• Microservices Architecture Pattern
• NodeJS / ExpressJS

Work from Home, office in Noida

Experience: 2yrs plus

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills

Skills Required

• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Experience with nonprofit processes preferred
• Previous experience working in a SCRUM or agile environment preferred

Organizational Alignment

• Reports to the Senior Manager of Business Systems
• Supports full Sales and Sales Operations staff