Vice President - Software Engineering

FULL STACK DEVELOPER

JOB DESCRIPTION – FULL STACK DEVELOPER 

Location: Bangalore 

Key Responsibilities:       

Establish processes, SLAs, and escalation protocols for the support & maintenance of web applications       

Manage stakeholders with effective communication & collaborate with cross functional teams to address issues and maintain business continuity.      

Design, implement, unit test, and build business applications using React, React-Native, .Net Core, .Net 8, Azure/AWS and leveraging an agile methodology and latest tech like Agentic AI & Gihub Copilot.     

Facilitate scrum ceremonies including sprint planning, retrospectives, reviews, and daily stand-ups·       

Facilitate discussion, assessment of alternatives or different approaches, decision making, and conflict resolution within the development team       

Develop and administer CI/CD pipelines in cloud-hosted Git repositories, and source control artifacts via Git in alignment with common branching strategies and workflows    

Assist Software Designer/Implementers with the creation of detailed software design specifications      

Participate in the system specification review process to ensure system requirements can be translated into valid software architecture       

Integrate internal and external product designs into a cohesive user experience       

Identify and keep track of metrics that indicate how software is performing     

Handle technical and non-technical queries from the development team and stakeholders      

Ensure that all development practices follow best practices and any relevant policies / procedures 

Other Duties·       Maintain project reporting including dashboards, status reports, road maps, burn down, velocity, and resource utilization.    

Own the technical solution and ensure all technical aspects are implemented as designed. ·       

Partner with the customer success team and aid in triaging and troubleshooting customer support issues spanning across a range of software components, infrastructure, integrations, and services, some of which target 24/7/365 availability     

Flexible to work in rotational shift   

Required Qualification     

Previous experience of leading full stack technology projects with scrum teams and stakeholder management·       

BTech or MTech in computer science, or related field·       

3-5 years of experience.  

Required Knowledge, Skills and Abilities: (Include any required computer skills, certifications, licenses, languages, etc)·      

With Proficiency in .NET Core/.Net 8/, React, React-Native, Redux, Material, Bootstrap, Typescript, SCSS, Microservices, EF, LINQ, SQL, Azure/AWS, CI CD, Agile, Agentic AI, Github Copilot·       

Azure Dev Ops, Design System, Micro front ends, Data Science·       

Stakeholder management & excellent communication skills.    

Must have skills

React - 3 years

React Native - 3 years

Redux - 1 years

Material UI - 1 years

Typescript - 1 years

Bootstrap - 1 years

Microservices - 2 years

SQL - 1 years

Azure - 1 years

Nice to have skills

.NET Core - 3 years

NET 8 - 3 years

AWS - 1 years

LINQ - 1 years

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

What you can expect as a Senior Frontend Engineer at HappyFox:

• You will consistently ship features and improvements with minimal guidance and support from other team members. 
• You’ll work alongside the Product, Design, and, Backend Engineering teams to iterate on new features within HappyFox products.
• You will advocate for improvements to product quality, security, and performance.
• You will solve technical problems of high scope and complexity.
• You will craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. 
• You will maintain and advocate for these standards through code review.
• You will recognize inefficiencies in our team, and propose solutions.

You should apply if:

• You have 5+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have a sound knowledge of HTML, CSS, and JavaScript.
• You can clearly and concisely communicate complex technical, architectural, and/or organizational problems and propose thorough, iterative solutions.
• You are comfortable working in a highly agile, intensely iterative software development process.
• You have demonstrated the ability to onboard and integrate with an organization long-term.
• You have a positive and solution-oriented mindset.
• You have experience owning a project from concept to production, including proposal, discussion, and execution.
• You are self-motivated and self-managing, with strong organizational skills.

• Work independently, good communication and Excel Skills.
• Extensive experience in loading data using SF data loader.
• Expert in SALESFORCE configurations and admin activities
• Integration development experience (REST / SOAP)
• Should be expert in working with flows, process builder, Platform Events and APEX

Roles and Responsibilities

• Review the business requirements
• Prepare solution design
• Develop and test the solution
• Provide technical inputs for project

• Excellent Java programming skills.
• Experience in Web application Technologies like JAVA/JSP, HTML, Javascript, and CSS.
• Development experience using Java Spring Boot, Maven
• Knowledge and Experience in using REST API
• Experience in Database Query Languages.
• Experience in designing new application framework or migrating to new framework architecture, redesign, working on POC
• Should be open for understanding debugging the architecture of legacy systems and suggest changes wherever applicable.
• Experience in frameworks like Spring, Hibernate
• Experience in Multi-tier development/deployment of Web Application
• Experience in Producing and Consuming RESTful Web Services
• Strong in developing complex SQL Scripts to generate reports
• Familiarity in Maven, Gitx
• Familiarity in Unit Testing (JUnit)
• Familiarity with Continuous Integration tools (Jenkins etc)

Full Stack Developers (PHP with YII framework) Location Ameerpet Hyderabad

  Write high quality, structured application/interface code and documentation in YII framework

Design, develop, and maintain PHP based internal and external applications.

Work side by side with the end user/internal customer to develop, debug, and test application software for accuracy, integrity, interoperability and completeness to achieve desired results.

Requirement:

 Hands on experience with PHP , Jquery, Ajax , Front End Frameworks (Bootstrap & Materialize)

       Minimum 6 years of experience.

 Salary offered: -

10,00,000 to 14,00,000 per annum

• 3+ years of experience with Ruby On Rails.
• Strong Project & Time Management Skills, along with the ability to apply these skills while working independently, or as part of a team.
• Knowledge of blockchain technology, smart contracts and cryptocurrency will be an added advantage
• Experience in fintech domain will be another added advantage
• Bachelor’s degree in computer programming, computer science, or a related field.
• Fluency or understanding of specific languages, such as Java, PHP, or Python, and operating systems may be required.