Business Development Manager

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMDF0120PS

1. Primary skill:

• C#, JavaScript, CSS, JQuery /Angular 2 +(Angular version 2 or higher), Typescript
• Microsoft .Net (ASP.NET & ASP .NET CORE)
• MVC and WebAPI
• MS SQL

1. Secondary skill:

Strong background in Microsoft Technologies and SDLC concepts. Should have experience in below technologies

MS SQL Server management Studio (SSMS) to develop database objects such as Stored Procedures, Functions, views, triggers, constraints etc. and look for performance tuning and Exception handling for these components

 (Good to have)

Good to have: Understanding of MS Excel VBA /MS-access/ macro codes

4.Years of Experience: 5-8 Years

1. Location:(Remote)
2. Position-1
3. Budget- Max 25 LPA
4. NP- Immediate

Duties/Responsibilities:

The person plays a dual role of Public Relation and Influencer Manager.

Public Relations

• Combine creativity, communication, and storytelling to create meaningful public relations campaigns that promote our products/ Founders.
• Pitch stories to top-tier local and national journalists, editors, media outlets, TV, radio, podcasts, niche blogs, and other online outlets.
• Cultivate, strengthen, and maintain media relationships.
• Create media materials such as press releases, talking points, run sheets, and messaging documents.
• Seek and manage business award submissions, interview opportunities, and speaking engagements for Co-Founders.
• Secure, track, and measure results.

Influencer Marketing

• Grow and maintain relationships with influencers to create excitement and mass brand exposure across social media platforms
• Mine the social media platforms for top-tier influencers, celebrities, content creators, and talent that can increase brand reach.
• Manage and update internal influencer database to ensure platform and metrics stay updated.
• Collaborate with internal creative and social marketing teams to drive influencers to create high-quality and engaging content.
• Continually engage with existing influencers and creators via email, DMs, and phone to build strong, long-lasting relationships. Manage day-to-day communications with talent/influencers.
• Manage all influencer requests, place and track product samples requests.
• Oversee gift boxes and other special packaging needs for high-touch influencers.
• Think creatively and add new ideas to pitch for new and exciting influencer programs.

Qualifications/Skills:

• 5+ years experience in public relations, in-house, or agency.
• Course in Mass Communication.
• Strong experience writing news releases, media advisories, feature stories, blogs, and media pitches.
• Existing relationships with top-tier local and national journalists, editors, media outlets, TV, radio, podcasts, niche blogs, and influencers preferred.
• Social media wizard who is well-versed in all platforms (IG, YouTube, Facebook, Twitch, TikTok, etc.) and in tune with how the influencer marketing landscape differs across each respective platform.
• Deep expertise in identifying key tastemakers, celebrity endorsers, and influencers.
• A passion for building and cultivating relationships with influencers.

Other Requirements

• Previous experience working with consumer products and fashion brands.
• Passionate about social media trends and pop culture in general.
• Love working in fast-moving, high-growth companies.
• Meticulous organizational skills.
• Self-starter, comfortable with managing multiple priorities at any given time.
• Exceptional written and verbal communication skills.
• Outstanding relationship-building skills

• Previous experience leading outsourced engineering teams required
• Previous experience working with US leadership team, US customers and US-based vendors and service providers
• Understanding of full-stack .NET is a must
• Experience with Angular front-end frameworks and tools
• Experience with database systems and data modeling (RDBMS, SQL, NoSQL)
• Experience with designing and building integrations using REST and SOAP web services.
• Experience with test-driven development.

• Experience with micro-service architecture, Docker, and Azure preferred 
• Experience with Machine Learning modeling, training and algorithm development preferred 
• Experience with data labeling to be used for machine learning purposes 
• SOC 1/2/3 and other attestation engagements 
• Cybersecurity Risk and Gap Assessments 
• Knowledge of vulnerability assessment and penetration testing technologies, as well as incident response, host and network forensic technologies 

• 12+ years of industry experience 
• 7+ years in Software Development 
• Experience with Vendor Management, Stakeholder management 
• Experience managing distributed team (Off-shore/on-shore model) 
• Excellent Delivery management skills 
• Excellent communication and problem-solving skills 

• Experience with building scalable applications using Flutter on android or IOS. (we are happy to meet you even if you do not know flutter but are willing to learn)
• Strong knowledge of Architectural pattern like Bloc, Provider etc in Flutter. Knowledge of writing Plugins in Flutter is a good to have skill
• Ability to think about scalability and reusability while developing flutter widgets.
• Experience in working with Dart.
• Knowledge of unit & integration testing, agile development process, jira & API integration will be extremely useful
• Strong UI building skills and the ability to handle updates in UI with high frequency data changes.
• Experience with version control systems (bitbucket, git etc.)
• Strong knowledge of algorithms and data structures
• Should have demonstrated experience working on application development projects and test-driven development. Experience in writing high quality code
• Strong state management knowledge
• Experience in Fintech domain will be another added advantage