Customer Service Representative

Salesforce Developer+Einstein+Agentforce- FullstackDeveloper

6+years in salesforce with 3years in Einstein and 1yr in Agentforce

Mandatory skills: salesforce, einstein, agentforce, LWC, Apex, aura, visualforce

Mandatory Skills

• Efficiently able to design and implement software features. 
• Expertise in at least one Object Oriented Programming language (Python, typescript, Java, Node.js, Angular, react.js C#, C++).
• Good knowledge on Data Structure and their correct usage.
• Open to learn any new software development skill if needed for the project.
• Alignment and utilisation of the core enterprise technology stacks and integration capabilities throughout the transition states.
• Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
• Identify bottlenecks and bugs, and devise appropriate solutions.
• Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
• Good knowledge on the implications of Cyber Security on the production. 
• Experience architecting & estimating deep technical custom solutions & integrations.

Job Description for Senior System Administrator

Role Description

This is a full-time remote role for a Senior System Administrator. We are seeking a highly skilled and experienced Senior System Administrator to manage and ensure the efficient operation of our computer systems, networks, and data security systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a deep understanding of system administration and IT infrastructure management. This role demands expertise in delivering outstanding remote support to our diverse team across various time zones, including Dubai and the USA, by swiftly managing urgent issues and implementing solutions that uphold peak system performance and security.

Key Responsibilities:

• Provide technical guidance and support to users, addressing and resolving IT-related issues in a timely manner.
• Ensure system and data security is maintained at a high level, implementing protective measures against unauthorized access, modification, or destruction.
• Monitor system performance, troubleshoot issues, and ensure the long-term efficiency of IT services and systems.
• Collaborate with IT team members and other departments to identify needs, evaluate potential enhancements, and implement solutions that support business objectives.
• Oversee and manage the installation, maintenance, and support of the organization's IT infrastructure, including servers, networks, operating systems, and associated hardware and software.
• Develop and maintain disaster recovery plans to ensure data is securely backed up and can be quickly restored.
• Stay current with the latest technologies and trends in system administration and IT infrastructure management.

Qualifications:

• Educational Background: Bachelor’s degree in computer science, Information Technology, or a related field.
• Professional Experience: Minimum of 7 years of experience in system or network administration, with at least 5 years in a senior role, specifically managing a hybrid IT infrastructure.

Core Technical Expertise:

• Hybrid Environment Mastery: Experience managing both on-premise components (Windows Server, Active Directory, VMWare virtualization, Veeam Backup, Exchange Server 2019) and cloud-based resources in Microsoft Azure (Office 365, Azure file services, storage solutions, web-based application hosting).
• Networking: Configuration and management of LAN and WAN, firewall setup, DNS, DHCP, and network troubleshooting. Proficiency in network performance monitoring and optimization tools.
• User Support: Support for user-level systems such as Windows 11, Microsoft Outlook, and telephone systems.
• Security Expertise: Comprehensive security knowledge, risk management, data protection, security infrastructure management, access control, and incident response.

Additional Qualifications:

• Problem-solving and Communication Skills: Exceptional problem-solving capabilities for complex technical issues. Strong communication skills for explaining technical and security-related matters to non-technical team members.
• Certifications: Possession of relevant certifications is highly valued, reflecting expertise in key areas:

·       General IT and Windows Environments: CompTIA A+, Microsoft Certified: Windows Server.

·       Microsoft Azure Cloud: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert.

·       Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+.

·       Security: CompTIA Security+, Certified Information Systems Security Professional (CISSP)

Work Hours & Set up

·       Night Shift : 7:30 PM – 4:30 AM (Only applicants who can commit to this schedule will be considered).

·        Work from Home Setup

We are looking for an experienced Digital Marketing Executive to assist in the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours.

The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.

Digital Marketing Executive

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
• Launch optimized online adverts through Google AdWords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

Requirement and Skills

• Proven experience as Digital Marketing Executive or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google AdWords and email campaigns and SEO/SEM
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Perfect knowledge of web analytics tools (e.g. Google Analytics, Net Insight, Web Trends etc.)
• Skills and experience in creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills
• BSc/BA in marketing or relevant field

• Engineering experience with a proven track record of building high performance consumer web applications or services
  
• Good exposure in front end ui frameworks like reactjs and angularJS
  
• Very good analytical and problem solving skills
  
• Building desktop and mobile web applications

Responsibilities and Duties

• Should have good knowledge and experience 2+ years of experience in core Php, Opencart, Magento, Wp, Shopify Etc
• Produce detailed specifications
• Maintain and optimization and functional code
• Contribute to all phases of the development lifecycle
• Develop and deploy new features to facilitate related procedures and tools.
• Focus on Unit Testing and ensure the test-driven process

Qualifications and Skills

• Proven software development experience in PHP, Web services, WSDL, XML, and SOAP
• Familiarity with the Model-View-Controller (MVC) architectural pattern, and previous experience developing web applications using this pattern or on existing MVC frameworks
• Good knowledge of relational databases, experience interacting with MySQL database systems through an abstraction layer, in addition to the ability to write raw SQL queries.
• Front-end development experience with strong Javascript skills (including frameworks/libraries such as jQuery, AJAX, JSON) as well as familiarity with accepted CSS and HTML design standards.
• Experience in common third-party APIs i.e. (Google, Facebook, eBay, etc) will be an added advantage.
• Passion for best design and coding practices and a desire to develop new bold ideas.

• Work closely with the Business Analysts and Finance Business teams to gather requirements for reports, interfaces, extensions, integrations
• Develop functional and technical design and documentation for Oracle Applications dependent data  conversions, interfaces, custom reporting, and custom applications including use of documented revision control.
• Participate in the design, development and maintenance of Conversions,
• Modifications/Customizations and Interfaces to/from Oracle’s Suite of Business Applications.
• Open, manage, and resolve Oracle Service Requests with Oracle Support.
• Drive the resolution & troubleshooting of issues during development and post production support.
• Design, Document and Perform Unit Testing to validate product functionality

• Bachelors' degree in business, computer science or related field
• 6+ years of experience in supporting Oracle Financials Functions.
• Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor
• Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
• Extensive Oracle Finance (Fusion) Development experience.
• Ability to multi-task and perform effectively in a fast-paced environment.
• Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
• Proven ability to work remotely and independently in support of Clients/Business
• Ability to work with Multicultural environment across the world