Customer Service Representative

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

• To analyze content marketing metrics and come up with suggestions/solutions make changes as needed that result in the overall growth of the team and content performance
• Regularly audit the content published on various platforms to maintain the content quality standards as per expectations
• To prepare and own content calendar for the content marketing team
• To create content marketing campaigns to drive leads and subscribers; Use SEO best practices to generate traffic to our site to search industry-related topics (combining online sources, interviews, and studies)
• To regularly produce various content types, including email, social media posts, newsletters, videos, blogs, and white papers
• To write clear marketing copy to promote our products/services
• To prepare well-structured drafts using Content Management Systems
• To proofread and edit blog posts before publication
• To coordinate with marketing and design teams to illustrate articles
• To conduct extensive keyword research and use SEO guidelines to scale web traffic
• To ensure all-around consistency (style, fonts, images, and tone)
• To actively manage and promote the company’s blog, and pitch articles to relevant third-party platforms
• To review & edit content produced by other members of the team and collaborate with other departments to create innovative content ideas

About Our Client

It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.

Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.

The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.

Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.

Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.

Why Our Client?

- Switch career into internet startups.
- Work with fast-paced organizations.

What will I do?

 Develop new user-facing features·
 Build reusable code and libraries for future use·
 Ensure the technical feasibility of UI/UX designs·
 Optimize application for maximum speed and scalability·
 Assure that all user input is validated before submitting to back end·
 Collaborate with other team members and stakeholders.· 

What skills should I have?

 BTech, BE, BS degree in Computer Science, similar technical field of study or equivalent practical·
experience.
 3+ years·' experience in web and software development.
 Demonstrated knowledge of web technologies such as HTML5, CSS3, Javascript and AJAX/Fetch·
API.
 Demonstrated experience in React, React-Router, Redux, React-saga/Thunk.·
 Ability to work independently and multi-task effectively.·
 Flexible and willing to accept a change in priorities as necessary.·
 Strong attention to detail.·
 A good understanding of cross-browser compatibility issues and ways to work around them.·
 Proficient with code versioning tools, such as Git / Mercurial / SVN·
 A good understanding of SEO principles and ensuring that application will adhere to them.· 

-The role which we are hiring is of Individual Contributor.

-Framework and principles of React Native

-Architecture patterns

-Redux

-IOS & Android

-Redux Saga.

-TypeScript/JavaScript

-Class/Functional Components

-Hooks

-NFRs(Accessibility, Unit test cases)

-Component Lifecycle events

-Knowledge of Flat list, Flexbox, UI creation

-High Order Components

-Security and Performance aspects

-Native bridging

-Code Push

-App Distribution and deployment

-SSL Pinning

-Navigation concepts

-Networking

Must Have

• 1+ to 6 year’s development experience in Java/J2EE Development.
• 1+ years’ experience in Spring, Hibernate.
• 1+ years’ experience in developing REST API’s
• 1+ years’ experience in developing Spring boot applications.
• Hands-On experience in Unit testing.
• Hands On experience in MVC frameworks –AngularJS/Angular7/8
• Understanding of Micro services.
• Understanding of Agile Methodologies.
• Working experience with DB technologies
• Strong analytical and problem-solving skills.
• Aptitude for innovation, working independently and thinking ‘outside of the box’.

Job type: Permanent with ACL Digital

Client: Concentrix

Required skills:

• MySQL, or Postgres
• Linux systems
• Agile Methodologies
• Good communication skills

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.