Customer Service Representative

RESPONSIBILITIES:

• Product Leadership: You will be accountable for one or more of the above product’s Study,
• Reverse Engineering, Design, Development, Testing,
• Qualification and Certification.
• You will need to work as individual contributor, mentor, reviewer, product owner and project manager.
• Technical Ownership: Drive design decisions, architecture, and technical specifications;
• ensure compliance with airborne certification standards (DO-178C, DO-254, TSO, MIL- PRFs, MIL-STD-810H, MIL-STD-704D, MIL-STD-461E)
• Team Leadership: Break the bigger problem into smaller chunks and assign to the team member (s); Mentor and technically supervise them; conduct design reviews
• Project Management: Own schedule, budget, and deliverables for assigned products; coordinate with shared teams (Mechanical CAD, FEA, CFD, Embedded Systems)
• Preparation and Reviewing of documents like Schematic Drawings, M-Part Drawings, Balloon Drawings, Technical Specifications (TS) Document, Functional Test Procedure (FTP), Qualification Test Procedure (QTP), Acceptance Test Procedure (ATP), System Requirement Specifications (SRS), Airworthiness Certification Plan (ACP), Master Drawing Index (MDI), Bill of Materials (BOM), Test Reports, White Papers, Root Cause Analysis (RCA), Defect Investigation Reports (DIR), etc.
• Proactive coordination with customer (HAL, etc.) along with RCMA and DGAQA for document submission, signing, corrections and approvals.
• Reliability Calculations and System Safety Analysis as per MIL-STD-882 or equivalent standards. Visiting Customer Location for Testing, Presentations, Fitment Checks and FAIs.
• Quality & Compliance: Ensure all deliverables meet regulatory, safety, and quality standards as per company QMS, AFQMS and AS9100D.
• Selection of mil grade or suitable parts, components, vendors required for the project. Identify bottlenecks to the timelines and address them well in advance.
• Reverse Engineering & Modernization: Lead competitive analysis and legacy product reverse engineering. Also, once the product is developed, one should have a vision to create horizontal family of that product.

REQUIRED QUALIFICATIONS

• B.Tech / M.Tech in Electrical, Electronics, Aerospace, Mechanical, or Instrumentation
• Engineering or any other relevant field
• 8+ years in airborne sensor or avionics systems design, development, and certification.
• Strong Knowledge of IMTAR21 V2.0 and IMAP 2023.
• Proven expertise in one or more than one of the following: vibration sensing, pressure sensing, ignition exciter systems, rpm sensor, tachometer, thermal sensing, chipping sensing.
• Leadership experience: Mentoring, technical reviews, and cross-functional project ownership
• Excellent experience in more than any two of the following:
• Signal Conditioning – Amplification, filtering, impedance matching, analog-to-digital conversion
• Embedded Systems/Firmware – Microcontroller programming, real-time processing, firmware architecture
• Sensor Physics & Transducers – Principles of measurement (vibration, pressure, temperature, speed)
• Calibration & Metrology – Accuracy, precision, sensor characterization, test standards
• Systems Engineering – Integration, architecture, specifications, V&V planning
• Reliability & Quality – FMEA, fault tolerance, robustness, certification readiness
• Testing & Validation – Functional testing, environmental (vibration, thermal, altitude, EMI), life testing

KEY COMPETENCIES

• Technical depth with hands-on design and mentorship experience
• Problem-solving & systems thinking
• Regulatory/compliance mindset
• Communication & stakeholder management

Ideal Candidate

6+ years of experience selling B2B SaaS to US customers

Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early stage startup environment

Track record of consistently beating your quota

Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup

Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.

Strong first principles understanding of business fundamentals; Ability to understand the product at a granular level; Ability to empathise with the end user, and understand their pain points

Strong first principles understanding of different stages of the sales funnel, and experience with good CRM hygiene

Strong first principles understanding of sales processes e.g. MEDDPICC

Willingness to get your hands dirty and do the grunt work in the early days.

MANDATORY - Willing to work in the US time zone (~4 am IST) on weekdays (Mon-Fri) because the majority of our clients are based in the US. You have flexibility on when you want to start your day in the afternoon (IST), or take breaks (e.g. family time, gym etc). This role will require you to stretch outside your comfort zone.

Excellent written and oral communication skills

Ability to build, manage and motivate a team

Self driven individual with high ownership and strong work ethic

Previous entrepreneurial experience is a huge plus

Experience catering to CFO persona is a plus

Familiarity with billing systems, CPQ and accounting systems is a plus

Not taking yourself too seriously.

Note-

1. We are Looking Candidates only from Northern Region Uttar Pradesh Only. Office Location is Gorakhpur, UP.
2. Only Office Work (No Option for Remote Work)
3. Salary within the range of 14,000 to 16,000 per month, based on your experience and qualifications

Experienced Flutter Developer (0.6+ yrs) with PHP, HTML, Rest API, MySQL, Firebase, Python (0.6+ yr). Strong English, creative problem-solver with ChatGPT experience. Build mobile apps, websites, and innovative content. Passionate learners welcome!

Required Candidate profile

Skills:

1. At least 6 months of experience in mobile app development, preferably with Flutter.
2. Proficiency in Dart programming language.
3. Understanding of REST APIs and backend integration.
4. Familiarity with version control systems like Git.
5. Strong problem-solving skills and attention to detail.
6. Good communication skills in English.

Responsibilities

• Develop and maintain mobile applications using Flutter.
• Implement new features.
• Ensure app performance, quality, and responsiveness.
• Identify and resolve performance bottlenecks and bugs.
• Write clean, maintainable, and testable code.

Nice to Have

• Familiarity with PHP, MySQL, Firebase, Python, Codeignitor or HTML.
• Knowledge of UI/UX design principles.
• Experience with AI tools or machine learning frameworks.

At Advisor360°, we hire people with all kinds of awesome experiences, backgrounds, and perspectives. We like it that way. So even if you don’t meet every single requirement, please consider applying if you like what you see.

As a Full stack Software Engineer, you’ll be part of a team that’s responsible for developing several of Advisor360°’s most visible and critical web applications, including our public-facing application, Investor360°. These products are at the heart of what we offer to our advisors and their clients. In addition to having an Agile mindset and a desire to produce great software, you’ll need a positive attitude and excellent communication skills.

Key responsibilities

• Plan and implement mid- to large-scale projects from conception to completion
• Understand how to adapt theory and best practices to fit the needs of the project
• Deep knowledge and understanding of technology software design patterns and code concepts
• Demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, code comments, and clear code
• Troubleshoot, debug, and upgrade existing systems
• Deploy programs and evaluate user feedback
• Document and maintain software functionality
• Show an appetite and aptitude for taking responsibility for technical decisions
• Assist with the direction for the team
• Collaborate with team members on effective development practices and communicate with tact, professionalism, and an eye toward team progression

Requirements

• 5+ years of programming experience in ASP.NET (C# or VB.NET), including MVC and Web API
• Experience serving as technical lead throughout the full software development lifecycle: conception, architecture definition, detailed design, scoping, planning, implementation, testing, documentation, delivery, and maintenance is preferred
•  Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Knowledge of Angular 5/npm/Swagger/TypeScript/.NET Core, or related technologies, along with client-side frameworks and languages, such as jQuery
• Proficiency in SQL/relational databases and TFS including building and release definitions within a CI and CD environment

Additional skills and knowledge

• Knowledge of Microsoft Azure platform a plus
• Ability to work in a fast-paced, Agile/Scrum environment
• A positive attitude and excellent communication skills
• An Agile mindset and a desire to produce great software

What are we looking for? :

- Experience of upto 3 years in PHP or other backend programming languages.

- Understanding of MVC structures, OOPs concepts and Frameworks.

- Experience working with Linux, Nginx or Apache and Git, REST APIs.

- Experience with Third party API integrations and using various vendor libraries.

- Have knowledge of Database schemas, structures and migrations.

- Experience in Laravel would be a huge plus.

What you will be doing?:

- Collaborate with team members and solve new challenges through tech and research.

- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.

- Write clean readable code and also follow best practices for efficiency and performance.

- Self learn and work independently, Also collaborate with the team when required.

- Communicate constructively and value user experience and feedback.

.
What can you expect to learn?:

- Exposure to latest web technologies and frameworks like Angular, Laravel, PHP, Magento, PWAs, REST APIs, Elastic search and Web services.

- Develop custom functionalities and modules in Laravel to implement business ideas and user requirements.

- Best coding practices and various methodologies to optimize performance and produce the best quality product. Various caching techniques and optimization standards.

- Microservices architecture and Scalability using cloud services, Automation of manual tasks using linux and shell scripting, Data migrations, SQL and Version control tools like bitbucket.

Perks : 

- Competitive salary

- Flexible work hours

- No dress code

- Group outings

- Supportive work culture

Key Responsibilities:

· You’ll be actively involved with development of server backend that support mobile apps.

· You’ll be architecting and implementing best-in-class complex ‘real time’ web software and/or messaging systems to power highly scalable apps for users.

· Translate high level business problems into scalable design and code. Create libraries & Utilities for larger consumption.

· Work closely with UI/UX designers to create exciting user experiences and ensure delivery of graphic assets as per modern web standards.

· You’ll be continuously keeping an eye on the latest cutting-edge technologies and leveraging these in one’s own and the team’s work as necessary.

· Care about the business results of what you build, not just the elegance of the technology you build.

· Work on the end to end stack (Platforms, UI, distributed systems, databases) rather than specialize in one area.

· And of course, get hands dirty by writing server-side code for mobile-based applications, create robust high-volume production applications, and develop prototypes quickly.

Eligibility

Desired Candidates Profile:

• 5+ years of experience on Node.js based web applications and systems development.
• Strong knowledge of MEAN, Linux/UNIX based development & client-side JavaScript/jQuery.
• Knowledgeable on ORMs, their utility and limitations.
• Knowledge of web services and serialization techniques like REST, SOAP, XML & JSON.
• Knowledgeable about caching mechanisms & tools like memcache, CDNs, nginx.
• Scripting experience in using Shell/Python for creating quick technology solutions to problems.
• Prior expertise of working with AWS Cloud, CDNs and other PAAS based services.
• A strong penchant for Object-Oriented Design.
• Experience of working with version control, bug tracking, continuous integration and other productivity enhancement software like SVN, Bugzilla, Jira etc.
• Prior experience in implementing Agile software methodologies.
• Passionate about software development & modern-day web technologies like:
• Server-Side JavaScript – Node.js, Backbone.js
• Web Sockets
• NoSQL based databases like MongoDB/Couchbase/Redis
• Big Data
• Taking responsibility and ownership in the team’s work.

Additional Requirements:

• B-Tech/BS/BE/BS/MS/M.Tech/MS in Electronics or Computer Science from a premier institute in India (IITs, BITS, NITs etc) or abroad.