Front End Developer

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more?

Check out our website:

www.gohighlevel.com

Who You Are:

You are searching for an opportunity to impact the experience of SaaS customers at the very start of their customer journey. Providing them with world class engagement the moment they start their trial of the HighLevel platform. Your creative and strategic problem solving skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. Our results based atmosphere will give you the autonomy to work independently on some projects and collaborate with various departments on others. Our prospective customers will look to you as a subject matter expert on how the HighLevel platform fits into their business strategy and to make them successful. Tie it all together with an all hands on deck attitude and excellent communication skills and this is the job for you.

This role is 100% remote.

What You’ll Do:

● Engage and nurture new customer relationships.

● Align solutions to the customer’s goals, needs and objectives.

● Develop strong rapport with a pipeline of new business customers through inbound customer engagement.

● Leverage all top of funnel customer demographic information to craft a relevant customer centric demonstration of the HighLevel platform that drives maximum trial conversion.

● Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics.

● Conduct consultative trial engagements for HighLevel’s sales process via phone, SMS, email, and ticketed support driving them to the best trial for their business.

● Collaborate with customers, cross-functional teams, and subject matter experts to identify compelling solutions.

● Work efficiently in a team setting on projects to successful completion.

● Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices.

● Deliver right-sized technology solutions/services within the allocated budget.

● Provide technical support to customers, if needed.

● Develop technical documentation in order to optimize demo environments.

● Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations.

● Complete other duties as required/assigned.

What You’ll Bring:

● Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.

● 2-4 Years of previous customer service experience in a relevant capacity, preferably in Customer Success or Tech Support.

● A strong technical aptitude to help our users succeed with the HighLevel software.

● Experience working with and or ability to learn the use of various CRM Systems.

● Working Knowledge of the following applications is strongly preferred. Google Suite, Zoom, Facebook, Instagram, LinkedIn and other social media.

● Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.

● Demonstrated experience to learn quickly and apply new technologies to solve problems.

● Ability to develop and maintain deep knowledge of customers, data, business, and markets.

● Demonstrated ability to communicate well with colleagues and customers, both written and oral.

● Ability to pass a pre-employment background check.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

We are looking for an innovative and dedicated technical manager who can own the responsibility of the team to increase the efficiency of overall project execution. The role includes working towards designing and deploying customer-specific solutions, guiding the team, and getting the projects executed in a timely manner with measurable outputs.

Successful tech managers should make sure that he/she is technically updated and help the team by giving appropriate solutions to customers.

Responsibilities: 

• Good knowledge of IT Infrastructure, servers, storage, networking, virtualization, HCI, and AWS (basic functionalities).
• Must have experience in Data Center Infrastructure management.
• Sound knowledge of backup, security, and compliance with different industry verticals while implementing infra projects.
• End to end Project management experience.
• Ability to manage and guide the team towards the successful completion of projects.
• Excellent internal personal skills.
• Excellent spoken and written communication.
• Must have a calm mind to understand problems and critically think about the given problems.
• Should have the knack to tackle customer queries and interact on ongoing projects.
• Must be adaptable to new technologies, ideas, and fresh processes of managing IT and deploying solutions to customers.
• Must have soft skills that are essential for customer engagement, and team handling.
• Report to management on the progress of different projects. Solutions and ongoing technical requirements of the customer.

Requirements and Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Minimum of 6+ years experience in the Information Technology field
• Minimum of 3+ years experience in management
• Ability to work in a high-pressure, deadline-driven environment
• Exceptional communication and reporting skills
• Solid working knowledge in all required computer infrastructure and data center environments.
• Outstanding leadership skills and ability to delegate responsibilities effectively

Nice to Have

• MBA or Master’s degree preferred

We are looking for a Senior Web Developer to build and maintain functional web pages and applications.

Senior Web Developer responsibilities include leading a team of junior developers, refining website specifications and resolving technical issues. To be successful in this role, you should have extensive experience building web pages from scratch and in-depth knowledge of at least one of the following programming languages: Javascript, Ruby or PHP.

Ultimately, you will ensure our web pages are up and running and cover both internal and customer needs.

Responsibilities

• Identify user and system requirements for new websites and applications
• Prioritize software development projects, set timelines and assign tasks to team members
• Create wireframes to decide on the layout
• Write or review code for various applications
• Run functionality testings and debug code
• Oversee junior web developers and evaluate their performance
• Liaise with designers to decide on UI/UX elements (like graphics and navigation buttons)
• Ensure our software documentation is up-to-date
• Collaborate with mobile developers to build mobile-responsive websites

8-16 years of overall database administration and support/operations experience, with a successful delivery track record.
# Proficient knowledge in  MySQL, HANA administration.
#Should have knowledge in setting up DR and HA approaches
#Should have strong Knowledge in Backup & Recovery.
# Should have played a L2 role in current position
# Experience of working in large landscape/environment where multiple database flavors are running.
# Knowledge on Database capacity planning/strategy is an added advantage
# Knowledge & Experience on other database as HANA flavors are added advantage
# Hands on experience with expert knowledge of Unix/Linux flavors w.r.t Database.
# Good understanding of operational framework like ITIL/ITSM.
# Should be capable of Owning, Leading and coordinate operational tasks, customer escalations, process improvements.
# Excellent presentation & communication skills are a must.

• Translate product designs and features into high-quality code within project constraints through diligent planning and attention to detail.
• Design and develop efficient reusable components. Follow SDLC best practices by ensuring coding and testing standards.
• Take the lead to maintain and refactor code and remedy performance bottlenecks.
• Collaborate with different tech teams, product teams, and QA. Exhibit excellent teamwork and help achieve team goals. Keep key stakeholders informed about progress and problems; avoid surprises.
• Work to architect simple, reliable, and elegant applications. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Identify and communicate improvements to development tools, processes & workflows. Contribute to a collaborative work environment and a culture of ownership.
• Participate in understanding problems for our specific target and finding solutions for them.

• Strong knowledge of Android design principles, patterns, and best practices.
  Good problem-solving skills and verse with OOPs fundamentals.
• Proficiency in Java, Kotlin, and a solid understanding of Android SDK and other components (MVP/MVVM, Architecture components, Jetpack, Dagger, RxJava, Coroutines, Data binding, Retrofit, etc).
• Knowledge of clean architecture and its implementation.
• Proficient with developing apps optimized for different android versions and devices of varying performance.
• Strong system design and architecture skills.
• Experience with multi-threading, memory management, databases.
• Experience in working with REST APIs, JSON, XML, etc.
• Experience/Knowledge of unit testing and integration testing.
• A knack for profiling, performance tuning, and optimization.
  Skills that will give you an edge
• Hands-on experience with supporting payments and integrating payment gateways
• Experience with progressive web apps, service workers
• Strong grasp over frontend unit and end-to-end testing frameworks

• Max rate $85/hr

• MUST HAVE- Application security covering micro services security and Restful API from technical and business process and architecture. 

• MUST HAVE -Application security, penetration testing, red team tool (optional), development background, Should have done Application vulnerability Assessments.

• GOOD TO HAVE - Infrastructure experience in Azure Cloud OR Microsoft 365 product implementations will be handy , network Architecture n design mostly in Azure space

• GOOD TO HAVE - Enterprise platform – office 365 is plus and such implementation. 

• Experience as a Azure DevSecOps engineer is desired 

• Ability to communicate effectively with senior management as well as highly technical engineers to articulate security positions effectively.