Underwriter-Fire, Engineering, Marine & Liability

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Responsibilities include:

• Create, manage and shape branded content on social media

• Own engagement and social audience growth metrics

You should be:

• A creative content and copy writer

• Super active on social media

• A storyteller with strong oral and written communication skills

• Be highly-organised and autonomous

Preferred skills:

• Graphics Design (Primarily Social Media Content)

• Research based writing (In-depth blogs, ebooks)

• Experience with social media management

We are looking for a Full Stack Developer, to be a core member of our Engineering Team, who is a great problem solver, can learn quickly, and communicate clearly. You like to work in a fast-paced environment, want to own the work, get recognized for it and therefore startup environment excites you.

Responsibilities

• Work on end to end website development including frontend, backend and deployment. Build useful and handy tools in field of Admissions and consultancy
• Work on the core platform for Higher Education Aspirants with respect to admissions, resume building, interview experiences and application for B-Schools
• Build efficient, testable, and reusable modules and components
• REST API development for integration with frontend web components which would be easy to manage and scale
• Accurately understand and translate business and user needs into functional backend or frontend code to build robust features
• Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people
• Writing standalone services with business logic to support automation workflows and integrations
• Support Marketing and Operations team with small tools, scripts or automations across multiple tools

Criteria

Hunger for learning and getting out of comfort zone to build amazing web applications & websites would be enough. Otherwise

• Basic understanding of backend, database and Server technologies
• Knowledge of Frontend technologies (HTML, CSS, JS, ReactJS, VueJS)
• Knowledge of atleast one Backend technologies (NodeJS, Python, ROR, GoLang etc)
• Understanding and knowledge of Database technologies (MySQL, MongoDB)
• Clear understanding of RESTful API development standards.
• Creating database schemas that represent and support business processes. Integration of multiple data sources and databases into one system.

About Company

MBA & Beyond is a global admission consulting startup for applicants who dare to question their purpose with a global MBA. We help purpose-driven applicants make it to the top business schools.

• Creating and processing invoices
• Cross-checking invoices with payments and expenses to ensure accuracy
• Managing a company's accounts payable and receivable
• Sending bills and invoices to clients
• Tracking organization expenses
• Processing refunds
• Working with collection agencies on overdue payments
• Communicating with clients regarding billing and payments
• GST returns
• TDS knowledge
• Tally Proficient