UX Designer

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Job Overview: We are looking for a highly skilled and experienced Node.js Developer to join our team. The ideal candidate will have over 5 years of experience in developing scalable, high-performance backend applications using Node.js and related technologies. You will work closely with cross-functional teams to design, develop, and deploy robust solutions.

Key Responsibilities:

· Develop, maintain, and optimize server-side applications using VueJs, Node.js and Express.js.

· Design and implement scalable RESTful APIs and GraphQL APIs.

· Work with databases such as MongoDB, PostgreSQL, or MySQL.

· Ensure the security, performance, and responsiveness of applications.

· Collaborate with front-end developers, UX designers, and product managers.

· Implement automated testing and continuous integration.

· Debug and optimize existing code for performance improvements.

·  Stay updated with the latest trends and best practices in Node.js development.

Required Skills & Qualifications:

· 5+ years of experience in backend development using Node.js.

· Proficiency in JavaScript & TypeScript.

· Strong knowledge of Express.js, Nest.js, or similar frameworks.

· Experience with microservices architecture and cloud platforms (AWS, Azure, GCP).

· Expertise in database technologies such as MongoDB, PostgreSQL, or MySQL.

· Familiarity with Docker, Kubernetes, and CI/CD pipelines.

· Experience with authentication and security best practices (JWT, OAuth, etc.).

· Strong debugging and performance optimization skills.

·  Ability to work in an agile environment and collaborate with cross-functional teams.

Preferred Qualifications:

· Experience with message queues (RabbitMQ, Kafka, etc.).

· Knowledge of DevOps practices and infrastructure as code (Terraform, Ansible).

· Familiarity with front-end technologies such as VueJs or React.

· Contributions to open-source projects or a strong GitHub portfolio.

Proven work experience as a Database Programmer, Database Developer, or similar role.

Strong proficiency in SQL and hands-on experience with PostgreSQL.

Solid understanding of relational database concepts and principles.

Experience in database design, schema modeling, and optimization.

Familiarity with database administration tasks, such as user management, backup and recovery, and performance tuning.

Ability to write efficient SQL queries, stored procedures, and functions.

Detail-oriented with a focus on data accuracy and integrity.

Familiarity with software development methodologies and programming languages is a plus.

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.

https://www.jivox.com/creative-advertising-technologies-forrester/">Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken. 

POWERFUL DYNAMIC CREATIVE PERSONALIZATION PLATFORM

Jivox has offices in San Mateo, Bangalore, New York, London, and Singapore.

• Own and drive business features into tech requirements

• Work closely with Product Managers, Customers to align technology choices with business requirements

• Design and build rich interactive application to be used by leading media companies
• Optimize our algorithms and API so that the we will be able to return information fast (and we mean really fast...and for a large numbers of users) 
• Build eye catching tools that will provide useful content and consumer delight 
• Quickly create quality prototypes
• Staying updated on emerging technologies
• Evangelist for high quality products and driver of best practices towards the same
• Mentor and develop junior developers in the team

• 7+ years of Frontend Development experience
• Expert in React or similar frameworks
• Strong proficiency in JavaScript, HTML and CSS
• Expert in translating designs and wireframes into high quality code
• Proven experience in building high performance web application
• Prior experience working with test-driven development and continuous integration
• Prior experience working with microservices
• Prior experience in an Agile environment on a Scrum team
• Experience on one of AWS, Azure or GCP

• You have excellent and effective communication and collaborative skills
• You love problem solving
• You stay up to date with the latest technologies and then apply them in real life
• Interest and ability to influence all areas of software development from software best practices, CI, CD, Sustainability, documentation etc
• Eagerness to mentor the team and be a go-to technology leader
• You love paying attention to detail
• You thrive in meeting tight deadlines and prioritising workloads
• Ability to collaborate across multiple functions

Bachelor’s degree in Engineering or equivalent experience within the field. 

•  You will ne Responsible for revamping of existing LMS Platform along with designing and developing new projects.
• Researching, designing, implementing and managing software programs
• Testing and evaluating new programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Writing and implementing efficient code
• Determining operational practicality
• Developing quality assurance procedures
• Deploying software tools, processes and metrics
• Maintaining and upgrading existing systems
• Training users for new modules
• Hands on experience in LMS or CRM will be preferred
  • Good knowledge on MySQL, ES6, Node.js, SaaS, AWS, Bootstrap and Css3
•  

Job Description –

• Full stack developer position.
• Should have total of 5-7 years of experience.
• Should have min. of 2 years of experience in developing Enterprise apps on React.js and 2 years on Django apps.
• Very good in Data structure, logical reasoning, and algorithms.
• Experience with cloud providers like AWS or Azure or GCP is also required.
• Good Understanding of Design and Integration patterns.
• Ability to work independently and with lots of ownership.
• Ability to learn and apply newer technologies quickly.
• Good to have knowledge in building progressive web apps.

Role Description

• You will be full stack senior developer.
• Handle team of junior backend and frontend developer.
• You can and want to write code end-to-end.
• You would enjoy designing a system for speed and scale.
• Developing product using Reactjs for front end and Python for back end.
• We want you to debate on the pros and cons of different architectures and tech stack choices and be real contributing members.
• We want people who can and want to learn new stuff in real-time while on the job.

Skills - JavaScript, React.js, HTML, CSS, SQL with MySQL / PostgreSQL, Python, Django, AWS or Azure or GCP

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.
• To provide outstanding services and ensure customer satisfaction.