Project Manager

Position Overview:

We are seeking a skilled Java Developer to join our dynamic team. The ideal candidate will have a strong foundation in Core Java and extensive experience in developing and deploying applications using Spring Boot, Apache Tomcat, and other related technologies. The candidate should possess expertise in building Restful Web Services, Microservices architecture, and be proficient in implementing multi-threading concepts.

Additionally, experience with Maven, Git, Jenkins, and Agile Scrum methodologies is essential for this role. The candidate should also have a solid understanding of software development lifecycle (SDLC) processes. Familiarity with various databases such as MySQL, PostgreSQL, Oracle, or MongoDB, along with third-party API integration and payment gateway integration, is required.

Key Responsibilities:

• Develop, test, deploy, and maintain Java-based applications.

• Design and implement Restful Web Services and Microservices using Spring Boot.

• Utilize multi-threading concepts to enhance application performance.

• Integrate third-party APIs and payment gateways into applications.

• Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.

• Participate in Agile Scrum ceremonies and contribute to sprint planning, backlog grooming, and retrospectives.

• Ensure adherence to best practices and coding standards.

• Conduct code reviews and provide constructive feedback to peers.

• Troubleshoot and debug complex issues in production environments.

• Document design decisions, processes, and procedures.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field.

• Minimum 3 years of experience as a Java Developer with expertise in Core Java.

• Strong knowledge of Spring Boot, Apache Tomcat, and multi-threading concepts.

• Hands-on experience in building Restful Web Services and Microservices architecture.

• Proficiency in using Maven, Git, and Jenkins for build and deployment processes.

• Familiarity with Agile Scrum methodologies and SDLC processes.

• Experience working with databases such as MySQL, PostgreSQL, Oracle, or MongoDB.

• Demonstrated ability to integrate third-party APIs and payment gateways.

• Excellent problem-solving and analytical skills.

• Effective communication and collaboration skills.

• Familiarity with NoSQL databases like MongoDB.

• Knowledge of Azure DevOps for CI/CD pipelines

A Sales Director is responsible for leading a company's sales team and strategy, ensuring the business meets its revenue and profitability goals.

Role Summary:

The Sales Director oversees the sales operations, manages the sales team, develops strategies to drive business growth, and ensures the team meets or exceeds revenue targets. This role involves collaboration with marketing, product development, and customer service teams to enhance the customer experience and expand market share.

Key Responsibilities:

Sales Strategy Development:

Develop and implement sales strategies aligned with the company’s objectives and growth targets.

Identify emerging markets and market shifts while staying updated on industry trends and competitors.

Set short-term and long-term sales goals.

Team Leadership and Management:

Lead, mentor, and motivate the sales team to achieve and surpass sales targets.

Hire, train, and oversee performance management of the sales team.

Foster a positive team environment that promotes continuous improvement.

Revenue and Budget Management:

Drive revenue growth through strategic planning and execution of sales initiatives.

Prepare and manage sales budgets, ensuring efficient use of resources.

Analyze sales performance and implement corrective actions when necessary.

Client Relationship Management:

Build and maintain strong relationships with key clients, stakeholders, and industry partners.

Monitor customer needs and satisfaction to provide excellent service and retention.

Negotiate major deals, pricing structures, and contract terms with high-profile clients.

Collaboration with Other Departments:

Work closely with the marketing team to align campaigns with sales objectives.

Coordinate with product development to ensure offerings meet market demand and customer needs.

Collaborate with finance to monitor sales forecasts, budgets, and profitability.

Sales Reporting:

Analyze sales data to forecast sales targets, and report on sales performance.

Provide regular updates to senior management on sales activities, achievements, and challenges.

Use CRM tools to track sales activities and customer interactions.

Market Expansion:

Identify new business opportunities and lead market expansion efforts.

Develop entry strategies for new markets and oversee execution.

Key

Qualifications:

Bachelor's degree in Business, Marketing, or related field (Master’s degree is a plus).

4+ years of experience in sales, with at least 2 years in a leadership role.

Proven track record of meeting or exceeding sales targets and managing a successful sales team.

Strong negotiation, communication, and presentation skills.

Proficiency in CRM tools and data analysis.

Ability to build and maintain strong relationships with clients and stakeholders.

Strategic thinker with the ability to anticipate market trends and adjust strategies accordingly.

Skills:

Leadership and team management

Sales planning and forecasting

Data-driven decision-making

Client relationship management

Budget and financial management

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

• Experience in design and architecture.
• Sales cloud and service cloud expertise.
• Multi brand, and associated security model is a key problem statement.
• Channel integration using LWC is also a big topic of design discussions
• Telco knowledge,TMF

• Provide objective guidance without personal or political considerations.
• Pitching ideas for projects based on gaps in the market and technological advancements.
• Rolling out fixes and upgrades to software, as needed.
• Securing software to prevent security breaches and other vulnerabilities.
• Setting up a continuous build environment to speed up software development and deployment process.
• Architecting overall, comprehensive, and efficient practices.
• Guiding developers and operation teams in case of an issue.
• Monitoring, reviewing, and managing technical operations.

Requirements:

• Degree in Computer Science, Information Systems, or related field.
• Previous experience working on a 24x7 cloud or SaaS operation team.
• Spring Boot Java 8, Spring Core, Spring Boot, Spring MVC, Swagger, Tomcat 8, Maven, Jenkins, SVN, GIT, Postman/Newman, RESTful Services, Containers.
• Experience with infrastructure management and monitoring.
• Proven in developing, implementing, and providing solutions to the given problem in all Java technologies.
• Proficient in stitch-together end-to-end application starting from front-end web development, back-end development, middleware integration, and persisting data in no SQL or DBMS databases.
• Ability to work independently and as part of a team.