Project Manager

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

• Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
• Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
• Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
• Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
• Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
• Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
• Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

• International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
• Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
• Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
• Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
• Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
• Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
• Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
• Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
• Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
• Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
• Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
• Career Growth Orientation: Eagerness for long-term professional growth and development within the company.
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Additional Requirements:

• Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
• Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
• Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
• Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
• Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.

ABOUT US 

SkillVertex is an EdTech organization where we strive to edify inquisitive and talented scholars  as well as working professionals by delivering a diverse range of programs in accordance with  their needs and future aspirations. With respect to the emerging industrial requirements and  technologies, we also assist in career development, additional counselling guidance and  mentorship in the respective domains. Being one of the nation’s leading growing EdTech,  begun and grown exponentially in a span of only 9 months, we have earned customers & clients  from across 79% Indian states and assisted over 10,000 working professionals and university  students in the given time span with our alumni spread across the globe in prestigious brands. 

JOB SUMMARY 

We look forward to earning great innovative minds, with a knack of sales generation and  business making who can thereby, qualify the bar along with additional skills like good  communication, good convincing power, acumen for sales, awareness for the concept of selling and understanding client’s needs, confidence, dynamism, determination, persistence. Thus, we  look forward to those who can make an impact with the help of their raw and rudimentary skills  along with a positive and a smart-working attitude. 

Job Profile: BUSINESS DEVELOPMENT ASSOCIATE 

Location: Bengaluru 

Roles and Responsibilities: 

▪ Identify and develop strategic relationships with potential clients/customers
▪ Creating lead engagement plans and strategies 

▪ Involve in dynamic sales making process at great success rate 

▪ Update and create tailored client proposals and negotiate further to close the deals
▪ Building cross-discipline relationships in the organization, partnering closely with the  growth and marketing team, providing feedback and insights 

▪ Generate buoyant and pragmatic relationships with educational institutions/  organizations so as to create business opportunities 

▪ Enable business relations with organizations/institutions to smoothen and exponentially  better the sale making process 

▪ Contacting career development cells of institutions to create collaborations between  them as well as us for the benefit of both the participating organizations

Role and responsibilities

• Expertise in AWS (Most typical Services),Docker & Kubernetes.
• Strong Scripting knowledge, Strong Devops Automation, Good at Linux
• Hands on with CI/CD (CircleCI preferred but any CI/CD tool will do). Strong Understanding of GitHub
• Strong understanding of AWS networking and. Strong with Security & Certificates.

Nice-to-have skills

• Involved in Product Engineering

• Demonstrable experience as a Robotic Process Automation Developer using Robotic
  technologies, particularly with UiPath.
• Act as a Subject Matter Expert with Robotic Process Automation Development and
  technologies, especially around UiPath.
• Should have Advanced Developer certification from UiPath.
• Strong Customer-facing experience.
• Command on UiPath RE Framework.
• Strong Software Development Skills in Automation Software.
• Experience in working with .NET Framework and customization.

About Telyport

Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.

You can share your CV to victor @ telyport dot com

Job Description

We are looking for a seasoned full-stack engineer (Python, MongoDB and Angular/React or similar JS Framework) to build out and manage our entire web infrastructure. Successful candidates will have a minimum of three years’ recent experience with all of the skills listed below.

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.

Responsibilities: Build & Maintain TELYPORT INFRASTRUCTURE

- Design and implementation of the overall web architecture.

- “Pixel-perfect” implementation of our approved user interface.

- Design and deployment of our database.

- Ensuring the entire stack is designed and built for speed and scalability.

- Design and construction of our REST API.

- Integrating our front-end UI with the constructed API.

- Design and implementation of continuous integration and deployment.

Skills: Python, MongoDB & Angular/React or similar JavaScript framework

- At least three years’ experience with:

- Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)

- A relevant back-end programming language (Python)

- Database design and management, including being up on the latest practices and associated versions

- Server management and deployment for the relevant environment

- Familiarity with a relevant and globally supported framework—both front-end and back-end, if necessary— (e.g., Angular, React, Vue, Laravel or Flask)

- Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries (e.g., Sass, Less, and webpack)

- Thorough understanding of user experience and possibly even product strategy

- Experience implementing testing platforms and unit tests

- Proficiency with Git (or another version control system as required)

- Appreciation for clean and well documented code

This is not your typical 9-5 job. If you are a hustler, passionate about what you do and would like to challenge yourself into new areas and arenas, look no further. You will have absolute creative independence in executing your roles while at the same time be chasing aggressive goals and targets to pursue and a highly competitive group of people to challenge and learn from.