UX Designer

JOB RESPONSIBILITIES

• Undertake creative content creation initiatives to contribute towards business goals.
• Involve in brainstorming and pitch in ideas for social media posts and campaigns
• Liaise with concerned team members for content marketing strategies which supports and extends marketing initiatives with setting short-term goals.
• Collaborate with designer and copywriter for content requirements.
• Amalgamate ideas with creative agencies and internal team for performance marketing creatives.
• Align brand communication throughout the channels.
• Ensure content created is in sync with brand language, consistent in terms of style, tone and formats and communications as per the brand personality.
• Analyze customer/community feedback and work collaboratively to generate ideas to increase consumer engagement.
• Monitor on-going market trends and competitive activities on digital platforms.
• Own the development and messaging of the brand narrative.
• Create, execute, and manage marketing programs and campaigns.
• Understanding and involve in decisions pertaining to brand budgets.
• Set brand planning calendar, coordinate with cross-functional activities and planning processes, manage timelines, and ensure timely completion of all deliverables.
• Lead the development of strategies and objectives for building and executing year-round brand engagement through partnerships, social media, and varied platforms.
• Involve in brand pitch and narrations for influencer/celebrity collaborations.

JOB REQUIREMENTS

1. Education: Bachelor's degree in Marketing, Business, or related field. MBA preferred.
2. Work Experience: 5-7 years of experience in brand management, brand marketing and creative content creation.

DESIRED PROFILE

1. Excellent written and Oral presentations skills
2. Insightful as well as an aptitude for creative, out of the box thinking.
3. On top of industry trends and consumer psychology.
4. Knowledge of consumer marketing.
5. Ability to think both creatively and strategically.
6. Deadline-oriented, inquisitive, with great follow-up and reporting skills.
7. Solid exposure to content creation for social media platforms and experience working with influencers/celebrities.
8. Project and budget management skills.    
9. Quick and enthusiastic learner

Responsibilities: 

● Communicate with clients to get a clear view on their hiring needs and

organisational goals.

● Research into clients' companies. 

● Research into competitors and market place. 

● Define job description and document specifications and guide the team to deliver

the potential candidates. 

● Identify prospective candidates using a variety of channels. 

● Create a candidate persona for each open position. 

● Conduct confidential interviews and coordinations with the required panels. 

● Follow-up references and check credits. 

● Present shortlisted candidates. 

● Present detailed candidate profile summaries. 

● Build long-term client relationships. 

● Research and develop recruiting leads.

● Develop a sustainable candidate lead strategy. 

● Advise clients on best recruiting practices. 

Qualifications: 

● 5+ years of experience in recruiting and relevant years of experience in the

handling Team. 

● Excellent understanding of recruitment processes. 

● Proficiency in using applicant tracking systems (ATS). 

● Understanding of Recruitment Marketing software is a plus. 

● Good knowledge of candidates selection methods. 

● Good understanding of Employer Branding strategies. 

● Experience with candidate sourcing tools and methods. 

● Critical thinker and problem-solving skills. 

● Excellent interpersonal, presentation and communication skills. 

● Time-management skills and on-time result driven

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

• Solve complex performance problems and architectural challenges
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
• Help team in technical challenges
• Code review and deployment
• Technical documentations
• Thorough understanding of React.js and its core principles.
• Familiarity with Restful APIs.
• Build efficient, testable, and reusable PHP modules.
• Should be able to understand the requirements & Develop web application.
• Ability to work on multiple projects at the same time and complete tasks in a timely manner.

Responsibilities: 
 

• The Machine & Deep Machine Learning Software Engineer (Expertise in Computer Vision) will be an early member of a growing team with responsibilities for designing and developing highly scalable machine learning solutions that impact many areas of our business. 
• The individual in this role will help in the design and development of Neural Network (especially Convolution Neural Networks) & ML solutions based on our reference architecture which is underpinned by big data & cloud technology, micro-service architecture and high performing compute infrastructure. 
• Typical daily activities include contributing to all phases of algorithm development including ideation, prototyping, design, and development production implementation. 

Required Skills: 
 

• An ideal candidate will have a background in software engineering and data science with expertise in machine learning algorithms, statistical analysis tools, and distributed systems. 
• Experience in building machine learning applications, and broad knowledge of machine learning APIs, tools, and open-source libraries 
• Strong coding skills and fundamentals in data structures, predictive modeling, and big data concepts 
• Experience in designing full stack ML solutions in a distributed computing environment 
• Experience working with Python, Tensor Flow, Kera’s, Sci-kit, pandas, NumPy, AZURE, AWS GPU
• Excellent communication skills with multiple levels of the organization 
• Image CNN, Image processing, MRCNN, FRCNN experience is a must.