US Sales

 Mandatory Criteria

• Key Account Management (preferably in D2C, SaaS, or Growth Marketing)
• Client Relationship Management
• Data-driven problem solving & storytelling
• Funnel Optimization / CRO knowledge
• Revenue Retention & Upselling Strategy
• Proficiency with analytics tools (Google Analytics, Hotjar, VWO, etc.)
• Excellent communication and negotiation skills
• Strong cross-functional collaboration with design & tech teams

OKR

Objective 1 – Client Growth & Retention:

• Achieve ≥95% client retention across assigned accounts.
• Identify and close at least two upsell/cross-sell opportunities per quarter.

Objective 2 – Revenue Accountability:

• Own and deliver quarterly account revenue targets.
• Improve client ROI/ROAS through CRO-driven interventions.

Objective 3 – Relationship Management:

• Maintain client CSAT ≥ 8/10.
• Conduct monthly business reviews and share measurable impact reports.

Objective 4 – Collaboration & Leadership:

• Coordinate with tech, design, and CRO teams to deliver outcomes on time.
• Mentor junior account managers for structured delivery and communication.

If interested kindly share your updated resume at 82008 31681

Urgent Hiring!!!

We are looking for a Animator / 2D Animator/ Motion Graphic Designer

Job Description:

• After Effects, Animate CC, Premier Pro
• Motion Graphic Artist with experience to develop our company's overall layout and production animation.
• Take the design brief to record requirements and needs.
• Think creatively and develop innovative concepts and animation.

Openings: 5 positions

Experience: 0 to 2 years

Location: Surat (onsite & full-time only)

JD - API + Mobile testing (IOS)

• Strong experience in Manual Testing of Enterprise Class and Financial application and web portals.
• Expert in UI testing on multiple platforms and browsers, and API testing using Postman.
• Experience in UI Automation using tools like Selenium web driver and API Automation using Rest Assured framework with Java.
• Good Experience in Mobile App testing on iOS platform.
• Good to have exposure to Automation testing of mobile apps via Appium Exposure and know-how of performance testing and security testing
• tools.
• Good experience in understanding the requirements, deriving the goals and taking ownership of tasks.
• Knowledge of AWS / Cloud would be a plus.
• Should be self-driven engineer with desire to use practical and professional concepts in QA along with application of QA standards and
• procedures to resolve routine issues.
• Should be able to write use cases based on product requirements, execute them and report issues in bug tracking system.
• Should be self-starter, lead and self-contributing to the QA team. Helps QA community to learn Automation, impart necessary technical
• knowledge. Improve process and quality via test and process automation: defining right strategy and technology based on process and
• architecture assessment by engaging different roles and stakeholders.
• Deep practical experience with cutting edge tools for Web, Mobile, Desktop, DB and Web-service testing (Selenium, Katalon, Ready API/
• Postman etc.)
• Experience using SQL regarding writing and understanding queries and procedures.

Responsibilities:

• Take ownership of QA requirements and provide testing guidance to the technology team Lead and coordinate the application enhancement
• and tech ops testing activities with technology and business teams
• Should understand the requirement, design and develop the automation test cases
• Define and establish test strategy and process
• Understand complex nature of the application and come up with the test plan
• Should also work as Individual Contributor
• Participate in team communication and collaborate in planning activities, including stand-ups, iteration planning meetings (IPM), and
• retrospectives.
• Manage and communicate regular updates on project status (e.g., work completed, work in progress, next steps, risks, quality, KPIs, and
• costs) to stakeholders, peers, Product managers, QA Manager, and others.

Qualifications:

• Very good hands-on and good knowledge of backend testing procedures, API testing and UI Testing.
• Exposure to test management and bug tracking tool (like ALM, Testrail, X-Ray, JIRA or others), Agile methodologies.
• Knowledge regarding financial services, and workflows, payment gateways, e-wallets etc

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

Skillset

Angular2+

Node.js

RESTfull API integration

Experience working with Docker and containerized applications

Experience working with Kubernetes or other container orchestration tools

Knowledge and understanding of working in AWS environments

Experience in full-stack development (with a passion)

RDBMS and Document Database

Experience with Agile/Scrum Development Methodology

Exposure to Continues Integration (CI/ CD)

Version control systems like Git/ TFS

( For SSE level this is mandatory)

• Developer testing
• Code review
• Requirement handling

Roles and Responsibilities

• Must be self-driven and motivated
• Proficient in writing quality, efficient and performant code for iOS app, using Swift
• Follow right architecture and design patterns
• Aware of the agile working environment
• Document design/technical guidelines and spread knowledge across teams
• Responsible for self/peer code reviews
• Viable suggestions with clear understanding of iOS fundamentals 

Requirements :
(Must have skills) 

• Swift (1+ years)
• iOS Fundamentals
• MVVM/VIPER (1+ year)
• SOLID principles
• Third party integrations likes google map, firebase, Analytics
• Know about push notification & deep linking

(Good to have Skills) 

• RxSwift
• SwiftUI
• Swiftgen or any other dependency injection framework
• GCD/OperationQueue
• Core Data
• Performance Optimization (Launch time, App Size, Network)
• XCTest or any other UT framework
• Solved a core level problem (at least 1)
• Have built your own library
• Any apps that have been submitted to app store

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.