US Sales

Job Description

Job Title: Channel Sales Head

📍 Location: Kumaraswamy Layout, Bengaluru

 💼 Industry: IT Services

 💰 Salary Package: ₹8 LPA – ₹15 LPA

 🕒 Experience Required: 7–8 Years

 💻 Employment Type: Full-Time

 👩 Preferred Candidate: Female Candidates Preferred

Kannada speaking candidates preferred.

About the Company

Web Digital Mantra IT Services Pvt Ltd is a growing IT solutions company specializing in Website Development, Software Development, Mobile Applications, Digital Marketing, Software Solutions, and SaaS services.

Job Role 

We are looking for an experienced Channel Sales professional with a strong background in IT Services, Partner Management, and Business Development. The candidate will be responsible for expanding channel partnerships, driving B2B & B2C sales, and achieving revenue targets.

Key Responsibilities

• Develop and manage channel partner networks to drive business growth.
• Identify and onboard new channel partners, resellers, and business associates.
• Build and maintain strong relationships with partners and enterprise clients.
• Generate leads and convert opportunities into revenue.
• Achieve monthly, quarterly, and annual sales targets.
• Drive B2B and B2C sales through channel partnerships.
• Conduct partner meetings, sales presentations, and business reviews.
• Handle proposals, negotiations, and client discussions professionally.
• Coordinate with internal technical and project teams for smooth execution.
• Monitor market trends, competitor activities, and new business opportunities.
• Maintain sales pipeline reports, forecasts, and MIS updates.

Key Skills Required

• Channel Sales
• IT Services Sales
• Partner Management
• B2B & B2C Sales
• Business Development
• Revenue Generation
• Dealer / Distributor Handling
• Client Relationship Management
• Strategic Sales Planning
• Team Handling
• Negotiation & Communication Skills
• Lead Generation & Market Expansion

Eligibility Criteria

• 7–8 years of experience in Channel Sales / Business Development / Partner Sales.
• Mandatory experience in the IT Services industry.
• Strong understanding of B2B & B2C sales processes.
• Proven track record in achieving sales targets and partner growth.
• Strong networking, leadership, and relationship-building abilities.
• Graduation is mandatory; MBA preferred.

Preferred Candidate

• Female candidates are preferred.
• Prior experience in IT Services and channel sales is mandatory.
• Self-driven and target-oriented professional.
• Existing industry network and channel connections will be an added advantage.

Benefits

• Attractive salary package with growth opportunities.
• Leadership role in a growing IT services company.
• Dynamic and collaborative work environment.
• Career advancement and long-term growth opportunities.

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

• Strong Project Management (PMO) Profile
• Mandatory (Experience) – Must have a minimum 3+ YOE in Project Management/PMO-related roles.
• Mandatory (Skills 1) – Must have hands-on experience in setting up Project Management standards, processes, and governance.
• Mandatory (Skills 2) – Must have experience of managing project status, risks, budgets, deviations, and defect tracking
• Mandatory (Skills 3) – Must have experience in Project Planning & Scheduling using tools such as MS Project Planning and Advanced Excel
• Mandatory (Skills 4) – Must have experience in developing dashboards and reports for management and stakeholders
• Mandatory (Skills 5) – Must have experience in participating in Scrum calls and Agile ceremonies
• Mandatory (Qualification) – Must hold a Bachelor’s degree
• Mandatory (Note 1) - We are not looking for Project Managers. The requirement is specifically for PMO professionals who have worked on setting up PMO processes, standards, and governance.
• Mandatory (Note 2) - Considering candidates from South India only

Role Overview

We are hiring a dedicated, paid intern for execution-focused technical work. This role is ideal for a student or early-stage developer who wants real-world exposure to Meta apps, permissions, documentation, and approval workflows, while earning consistently.

You will work closely with senior developers to build quick apps, apply for Meta permissions, prepare documentation, and record clear screencast videos required for app reviews. The work follows structured processes and requires consistency and attention to detail. We’ll train you for it.

Key Responsibilities

• Build small functional apps for testing and approvals.
• Review and understand client apps and their flows.
• Prepare clear and accurate documentation for app submissions.
• Record screen-capture walkthrough videos explaining app functionality.
• Apply for Meta permissions as part of app review workflows.
• Update submissions based on reviewer feedback and guidelines.
• Maintain proper records of app submissions, permissions, and review status.

Required Skills & Profile

• Student or early-career developer seeking paid, long-term work.
• Good command of written English.
• Basic to intermediate web development skills (JavaScript / PHP).
• Ability to quickly understand existing apps and workflows.
• Strong attention to detail and process discipline.
• Reliable, smart, and able to follow instructions precisely.
• Willingness to learn Meta App Review rules and policies in depth.

Preferred Candidate:

Daily : 2-3 hours

Working Hours : Flexible.

Experience: College Student, Early Years (1st to 3rd)

Please fill this form - https://forms.gle/wdEhWPkSYvbk6h7u6

Required Skills:

• 2+ years experience developing software using PaaS/APIs, Java, Docker, Bash, Json, Node js, sql / postgres, RestAPI, Swagger.
• Java 8 / Tomcat 8.5 / Jersey REST
• Spring MVC/Spring Boot/Microservices
• Hibernate
• Strong desire to learn
• Knowledge of cutting-edge technologies.
• Basic understanding of design patterns
• Comfortable working with Subversion, Git, or similar source control environments
• Must be willing to do Test Driven Development.
• Strong communication skills, must embrace working in a highly-collaborative environment

Preferred Skills:

• Good understanding of web-service technologies, Restful APIs
• Some exposure to a version control system such as Git or Subversion
• Proven understanding of software development techniques, concepts and processes
• Driven and self-motivated.
• Works creatively to solve challenging problems

What you will do:

• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Provide technical and work direction to the other global developers (be their conduit to the local team)
• Hands-on development of defined architecture and design of both front-end and back-end programming.
• Ability to keep informed of industry trends and technologies.
• Ability to break down complex requirements into specific work items.
• Implement and carry out unit testing.
• Leverage the DevOps team to ensure the product can be automatically built, deployed, and tested using CI/CD pipelines across all of the release cycles from dev to production.
• Strong grasp of modern security principles and how to apply them to applications

Minimum Qualifications:

• Degree in Computer Science, technical field, or equivalent professional experience.
• Proven ability to develop resilient code that performs, and scales based on application usage.
• 6+ years of experience in developing using JavaScript and JavaScript libraries and frameworks such as Angular and React
• 6+ years of experience building applications using JavaScript, HTML, CSS, Web, JSON/XAML-based REST API.
• 3+ years of experience building RESTful web services using NodeJS
• Experience with Unit Testing Frameworks like UnitJS, Mocha
• Understanding of code versioning tools such as Git or Visual Studio Team Services
• Experience with Visual Studio, Visual Studio Code, Atom or Eclipse
• Excellent oral and written communication skills
• Ability to work in a distributed and global environment
• Understanding of building applications deployed in the cloud (Azure, AWS, GCP) leveraging PaaS and IaaS Services
• Able to work in a fast-paced environment with a diverse group of people

Preferred Qualifications:

• Proven ability to quickly learn new technologies
• Experience with agile methodologies
• Strong problem-solving orientation
• Can manage multiple competing tasks/projects at the same time
• Strong team and customer service focus

Duties and Responsibilities :

• The AEM Developer will play a vital role in the design, development, testing and deployment of Adobe Experience Management Web and Mobile solutions
• Will work closely with clients, developers, system administrators, project managers, business analysts and end-users to build a state-of-the-art Digital Platform using Adobe's Digital Marketing Product Suite
• Design efficient content models, security models, workflows and templates.
• Develop AEM templates and components leveraging current AEM software releases
• Employ strong coding standards for efficiency, readability, and reuse.
• Review and audit of the existing solution, design and system architecture
• Assist with tasks regarding profiling, troubleshooting of existing solutions
• Create technical documentation
• Integrate external data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Required Skills :

• AEM 6.3+ experience is ideal
• Experience implementing Adobe AEM or similar web
• Content management system (AEM 6.0 and later required; AEM 6.4 is a plus)
• Design, develop and support AEM components, integrations and applications
• Experience integrating Adobe Analytics or Google Analytics with AEM
• Experience with RESTful and SOAP-based web services
• Experience with most of the modern project management, CI / CD & team collaboration tools - JIRA, Confluence, Jenkins etc.
• Understanding of with Agile (Scrum), project planning, execution, risk management, and resource management
• Good troubleshooting skills
• Fluent oral, written English and a good team player