UI-UX Intern (Product Designer)

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience

5. Should have good Wi-Fi and a Laptop with Webcam

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

We’re in search of an experienced product manager to lead a multidisciplinary development team. The ideal candidate will have a keen eye for gaps in consumer product offerings and an innovative mindset for filling them. This person should be a highly skilled market analyst with a proven ability to strategize the full lifecycle of a product, from conception to release. We’re looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share.

Job Profile:

Location: Chennai/WFM

Experience: 8-10 yrs

Role and responsibility

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience, and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing and positioning strategies.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with engineering teams to deliver quick time-to-market and optimal resources.
• Drive product launches including working with the public relations team, executives, and other product management team members.
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
• Act as a product evangelist to build awareness and understanding.
• Represent the company by visiting customers to solicit feedback on company products and services.

Skills and qualifications

• Bachelor’s or master’s degree in product design or engineering.
• Previous experience in software development will be added advantage.
• Rich experience in a dynamic product management role – 8-10 Years.
•  Should have work experience in Travel industry/booking industry- 5-6 Years.
• Proven success in overseeing all elements of the product development lifecycle.
• High effectiveness in managing cross-functional teams.
• Good writing skills (Product Feature, Requirement gathering, user story, etc), combined with strong presentation and public speaking skills.

Qualifications:

• A Bachelor’s degree in Computer Science (or equivalent experience)
• M-Tech or advanced degree a plus
• Hackathon participation and accolades are a plus

Job Role:

• 4+ years of object-oriented Java / J2EE development
•  Full SDLC experience (requirements gathering, architecture, development, QA, etc)…
•  Experience with Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring
•  Experience with SOAP / REST web services
•  Knowledge of SQL
•  Knowledge of No SQL concepts, understanding of Solr, Redis and Mongo DB is desirable
•  Must have worked on any one messaging solutions
•  Bonus Points for micro service design and development experience
•  Bonus points for any mobile development experience
•  Used Agile methodology
•  Bonus Points for experience working on Unix, shell scripting & Build Systems
•  Experience in performance optimization is an added advantage

This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.

Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.

• Acquiring new clients by pitching the company’s products/services via phone calls as well as in-person meeting.
• Demonstrating and presenting the company’s product (SAAS) to the clients.
• Following up on the generated leads to convert them into potential business for the company.
• Updating and maintaining data on a real-time basis for sales pipeline on CRM.
• Building and maintaining professional relationship with new potential clients and existing clients.
• Frequent travelling (local & outstation) to meet customers, go-to-market plans
• Tracking competition and building strategies to keep competitive edge.

What you need to have:

• 2-5 years of B2B SAAS sales experience
• Proven ability to achieve targets
• Strong in building rapport with customers
• Excellent communication and negotiation skills
• Open for Frequent travelling (local & outstation)    
• Good expertise in regional language Kannada or Tamil or Bengali.