Digital Marketing Specialist

We are seeking a skilled Senior Software Development Engineer (SDE-3) proficient in MERN stack technologies to join our dynamic team.

Responsibilities:

• Design, develop, and maintain scalable web applications and services using MERN stack technologies (MongoDB, Express.js, React.js, Node.js) and Nest.js.
• Implement frontend components and user interfaces using React.js and Next.js.
• Develop and integrate server-side logic using Node.js, Express.js, and Nest.js.
• Utilize MongoDB and SQL databases to manage and optimize data storage solutions.
• Implement real-time communication and event-driven architectures using technologies like Socket.io.
• Deploy applications on AWS cloud infrastructure, leveraging services such as EC2, S3, Lambda, DynamoDB, and others as required.
• Ensure code quality, performance, and adherence to best practices through code reviews and automated tests.
• Collaborate effectively with cross-functional teams including product managers, designers, and other developers.
• Stay updated with emerging technologies and industry trends to continuously improve development practices and tools.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).
• 5+ years of experience in software development with expertise in MERN stack technologies.
• Proficiency in Node.js, Next.js, React.js, Express.js, Nest.js, JavaScript, and TypeScript.
• Strong understanding of MongoDB and SQL databases, including database design and optimization.
• Experience building and deploying applications on AWS cloud infrastructure (EC2, S3, Lambda, DynamoDB).
• Familiarity with real-time web applications and event-driven architectures using technologies like Socket.io.
• Solid understanding of software development principles, design patterns, and best practices.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Effective communication and collaboration skills, with the ability to work both independently and as part of a team in a fast-paced environment.

We are looking for candidates for Test Lead with experience in Loans with Indian financial organizations.

Below is the job requirement

1. Should have at least 6+ Years of experience on Loan Origination domain

2. Should have Team Handling and Governance experience of atleast 2+ years

3. Database, API testing exposure should be there

4. Testing Concepts should be clear

5. Should be able to WFO at Noida Location

Senior Software Engineer - Backend

About the company

We are building analytics on natural language to help product development teams learn from large-scale customer feedback. Since our inception in 2020, we have been backed by top-tier VC firms from Silicon Valley and India. Today, we are proud to partner with some of the fastest scaling Product Led Growth companies. We are growing really fast and excited about having more people join us on this journey

Roles & Responsibilities

• Working closely with founders to develop the entire backend and build out product features at a rapid pace.
• Identifying and driving innovative solutions to address the most critical needs of our customers.
• Work in close collaboration with cross-functional partners in data science, design and frontend functions.
• Solve complex MLOps (model deployment, monitoring, training) challenges.
• Build cost effective and scalable systems.
• Contribute to product development by pitching in with ideas and doing proof-of-concepts.

Qualifications

• Over 2 years of work experience in the industry.
• Experience of domain modelling and deep understanding of distributed systems.
• Proficiency with any part of our technology stack: Golang, Serverless, Event Driven Architectures, NoSql/SQL, Elastic Search, Graphql, Microservice Architecture
• Hands-on experience in using versioning systems like Git.
• Experience working with CI/CD pipelines.
• Experience with automated test suites
• Strong interpersonal skills and a desire to work collaboratively to achieve objectives
• Excellent organisational and analytical abilities

Benefits and Perks

• Autonomy and Ownership
• Smart, Humble and Friendly peers
• Competitive remuneration package with equity options
• Generous vacation
• Maternity and Paternity leaves
• Learning & Development resources
• Initial grant to setup home-office 
• Monthly stipend for coffee / nutritional supplements

What you need to have:

• 3+ years of experience in designing digital products.
• Ability to understand short and long-term goals of the product and business.
• Excellent understanding of user-centred design and visual design principles.
• A good understanding of frontend principles to guide the team from an engineering point of view.
• Understanding of behavioural analytics and goes by data-driven decisions, when needed. 
• Excellent communication and presentation skills and the ability to clearly articulate design decisions to the team and leadership.
• Keen interest in applying user research, user-needs validation and usability evaluation.
• Self-driven, comfortable with a fast-paced, always user-focused.
• A portfolio that showcases experience creating visual UI systems involved in overall creative direction down to icon systems, transitions, etc.
• Extensive knowledge and understanding of web and mobile platforms (iOS, Android design guidelines as well as their limitations

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers