UI/UX Designer

JD:

• QA resources assigned to support the ETL(Datastage)-DWH, Bi reports test Execution of their assigned projects(with 6+ year of exp in ETL+ SQL)
• Create and be responsible for ensuring all testing Analyst work products for their assigned projects are delivered according to procedure and schedule.
• Determine automation test strategies for functional, regression and or smoke Testing for application/function-based changes.
• Interaction with Business users During SIT, UAT, signoff and project life cycle activities.

Key Duties and Responsibilities :

• Work with QA /project manager and assess project/ change artifacts to identify functional requirements and opportunities to support complex multi-application / platform projects
• Good understanding of Data warehouse and ETL process
• Good understanding in SQL/PL SQL and Database like Orcale, Hive
• Good Understanding of OBIEE/OAC, BI data, BI reports and data validation.
• Good Understanding of Actimize application - CDD,IFM,WLF,SAM
• good understanding of Anti-money laundering and fraud domain.
• Having understanding of Kafka and real-time data feed, Consumption and validation .
• Having a good understanding of case management , alert generation, Actimize tool and its workflow.
• Identify ,assign and monitoring the activities of test specialists to support of the multiple deliverables under their area of responsibility.
• Proactively communicate and collaborate with test terms and support partners
• Participate and drive test automation improvements with toll like ETL validator, Python script , selenium etc
• Create , manage the execution of the automation script according to test plan and schedule.
• Monitor overall test execution and manage contingency planning for test plan variances
• Identify and communicate risks during test planning and executive.

Eridium Digital is a Digital Marketing company, we help brands - see, shape, and act on opportunities. Driven by insights and data we decipher the consumer intent, delivering sophisticated Integrated brand presence and targeted campaigns across Search, Social, AI driven Display in sync with Marketing Technologies. We help brands to enhance their value across reputation, reach, and interest.

We are inviting applications for a dynamic and results-driven Social Media Account Manager with 3-4 years of experience working in a digital marketing agency. The ideal candidate will have hands-on experience managing multiple social media platforms for various clients, actively engage in client communications, and work on implementing social media strategies that drive growth and engagement.

Key Accountabilities:

• Manage social media accounts for multiple clients across platforms such as Instagram, Facebook, LinkedIn, Twitter, and others.
• Develop and execute creative and data-driven social media strategies tailored to client objectives.
• Actively participate in client meetings, providing regular updates, and acting as the primary point of contact for all social media-related communications.
• Create, schedule, and monitor social media posts ensuring brand consistency and quality.
• Analyze performance metrics, generate reports, and optimize strategies to meet client KPIs and goals.
• Stay up-to-date with the latest social media trends, platform updates, and best practices to inform strategies and recommendations.
• Collaborate with content, design, and paid media teams to ensure cohesive digital campaigns and align strategies across various channels.
• Manage client expectations, providing timely feedback, and ensuring deliverables are met on schedule.

Requirements:

• 3-4 years of experience working in social media management, preferably within a digital marketing agency.
• Strong understanding of major social media platforms (Facebook, Instagram, LinkedIn, Youtube, etc.) and their best practices.
• Excellent communication and client management skills.
• Ability to develop creative strategies and content that engage target audiences and drive results.
• Analytical mindset with experience using social media analytics tools to track performance and recommend improvements.
• Strong organizational skills with the ability to manage multiple accounts and deadlines effectively.
• Prior experience working directly with clients and managing communications is a must.

Please fill out the form below to apply:

https://forms.gle/5r5b3Qor6pmCc1t3A

• Responsibilities
       - Responsible for implementation and ongoing administration of Hadoop
  infrastructure.
       - Aligning with the systems engineering team to propose and deploy new
  hardware and software environments required for Hadoop and to expand existing
  environments.
       - Working with data delivery teams to setup new Hadoop users. This job includes
  setting up Linux users, setting up Kerberos principals and testing HDFS, Hive, Pig
  and MapReduce access for the new users.
       - Cluster maintenance as well as creation and removal of nodes using tools like
  Ganglia, Nagios, Cloudera Manager Enterprise, Dell Open Manage and other tools
       - Performance tuning of Hadoop clusters and Hadoop MapReduce routines
       - Screen Hadoop cluster job performances and capacity planning
       - Monitor Hadoop cluster connectivity and security
       - Manage and review Hadoop log files.
       - File system management and monitoring.
       - Diligently teaming with the infrastructure, network, database, application and
  business intelligence teams to guarantee high data quality and availability
       - Collaboration with application teams to install operating system and Hadoop
  updates, patches, version upgrades when required.
      
  READ MORE OF THE JOB DESCRIPTION 
  Qualifications
  Qualifications
       - Bachelors Degree in Information Technology, Computer Science or other
  relevant fields
       - General operational expertise such as good troubleshooting skills,
  understanding of systems capacity, bottlenecks, basics of memory, CPU, OS,
  storage, and networks.
       - Hadoop skills like HBase, Hive, Pig, Mahout
       - Ability to deploy Hadoop cluster, add and remove nodes, keep track of jobs,
  monitor critical parts of the cluster, configure name node high availability, schedule
  and configure it and take backups.
       - Good knowledge of Linux as Hadoop runs on Linux.
       - Familiarity with open source configuration management and deployment tools
  such as Puppet or Chef and Linux scripting.
       Nice to Have
       - Knowledge of Troubleshooting Core Java Applications is a plus.

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

• At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Excellent hands-on experience using MySQL or any other SQL Database.
• Good knowledge of MongoDB or any other NoSQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience with graph-based databases like GraphQL and Neo4j.
• Experience developing and deploying REST APIs.
• Good knowledge of Unit Testing and available Test Frameworks.
• Good understanding of advanced JS libraries and frameworks.
• Experience with Web sockets, Service Workers, and Web Push Notifications.
• Familiar with NodeJS profiling tools.
• Proficient understanding of code versioning tools such as Git.
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
• Experience building a large-scale social or location-based app.

Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams

Provides structured and timely recommendations; verbal and/or written feedback to the advisors.

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information