UI/UX Designer

Job title: Inside Sales Representative

Experience- At least 1-2 years

Work Location: Delhi

Requirement Severity: Immediate Joiner

Job Description:

l Search for potential clients from Google and LinkedIn.

l Contact clients through tele-calling, email, and LinkedIn.

l Market our products and solutions to potential new clients to increase business.

l Researched and built relationships with new clients.

l Fix physical meetings of seniors at the client’s site.

l Sell our products and solutions to clients and keep them updated.

l Keep Customer Satisfaction high by providing them with technical support and the best commercials.

l Should work as a customer ambassador within our organisation.

Skill Requirements:

l Excellent Communication skills, both verbal and written.

Mandatory Requirement

l Candidate should have an IT background.

l Preferring females only.

Education and/or Work Experience Requirements:

l With at least 1-2 years’ experience in tele-calling.

Experience:

- 2-5 years

Requirements:

- strong backend knowledge in Node.js

- knowledge in typescript would be an added advantage

- frontend tech: React, Vue(Optional)

- familiar with Redux, RTK

- knowledge in db: MySQL, PostgreSQL, MongoDB(Optional)

- experience in git

- familiar with linux systems

- familiar with hosting web servers and technologies like nginx, apache

- familiarity with docker is an added advantage

Responsibilities:

- building microservices, REST APIs

- adhering to best security, performance and scalability techniques

- coding complex modules

- code reviews- enforcing best practices

- implementing better application architectures

- strong interest to learn new technologies and adapt

- agile methodology project experience

- experience in estimating projects

- assist in preparing technical documentations

- passion for team work and innovation

Industry

Information Technology & Services

Employment Type

Full-time

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Kozhikode, Kozhikode - 673019, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Angular: 1 year (Preferred)
• total work: 2 years (Required)
• Java: 2 years (Required)

In this role, we are looking for:

• A problem-solving mindset with the ability to understand business challenges and how to apply your analytics expertise to solve them.
• The unique person who can present complex mathematical solutions in a simple manner that most will understand, using data visualization techniques to tell a story with data.
• An individual excited by innovation and new technology and eager to finds ways to employ these innovations in practice.
• A team mentality, empowered by the ability to work with a diverse set of individuals.
• A passion for data, with a particular emphasis on data visualization.

• A Bachelor’s degree in Data Science, Math, Statistics, Computer Science or related field with an emphasis on data analytics.
• 5+ Years professional experience, preferably in a data analyst / data scientist role or similar, with proven results in a data analyst role.
• 3+ Years professional experience in a leadership role guiding high-performing, data-focused teams with a track record of building and developing talent.
• Proficiency in your statistics / analytics / visualization tool of choice, but preferably in the Microsoft Azure Suite, including PowerBI and/or AzureML.

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

Your Responsibilities:

• Own UI of Company's web & mobile app
• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like screens, menus, tabs and widgets
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g., images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Your qualifications:

• Knack for design
• Understanding of human centered design
• Experience in designing web & mobile apps for B2B users