Responsibilities / Your mission, should you choose to acceptš
- To design flows and experiences that are delightful, intuitive and elegant.
- Execute on a master level with an eagle eye for detail.
- Give feedback on product strategy and design work to continually push the level of quality on the team.
- Collaborate Product and Engineering to deliver a world class experience to our users.
- From wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.
- Evaluate current processes, identify best practices, develop plans to reach goals and implement improvements.
- Strive every day to ensure the product is more loved by customers than it was the day before
About You
- 2+ years demonstrated experience with end-to-end (hybrid UX and UI) product design in a product company.
- Strong visual design skills, ideally with experience designing iconography, illustration and creating motion graphics
- The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build').
- Experience in building and shipping applications or software (mobile/web).
- Must have a portfolio featuring examples of design work.
- Clean visual design sense and skills in typography and grids
- Hugely customer-focused with a passion for great customer journeys and experiencesĀ
- To be a constant learner. You will be always growing - both personally and with the team
- Experience using data to inform design improvementsĀ
- Brownie points šŖĀ
- If you have built gamified consumer digital products or have ideas for the same.Ā
- Illustration skills
- Creating motion graphics
- Strong visual design chops

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CRM Application Support Engineer
1. Position Summary
We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.
This role supports Australia-based operations during extended business hours (0800ā2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.
2. Key Responsibilities
A. Microsoft Dynamics 365 (D365) Support
- Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
- Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
- Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
- Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
- Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
- Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
- Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
- Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
- Assist in POC development and survey configuration activities within D365.
B. Azure Portal Support
- Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
- Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
- Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
- Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
- Assist in preparing resource consumption reports and validating Azure billing data.
- Log support requests with Microsoft Azure support and provide required diagnostic information.
C. Sitefinity CMS & Portal Support
- Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
- Assist with CRM portal connector licensing renewals and re-synchronization processes.
- Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
- Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
- Perform routine Sitefinity database checks and maintenance tasks.
D. IVR & Chat Support
- Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
- Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
- Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.
E. Change Request Support
- Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
- Maintain accurate time logs and effort tracking for CR work within the engagement model.
- Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.
F. Operational Duties
- Provide rotational shift coverage within the 0800ā2000 AEST operational window.
- Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
- Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
- Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.
3. Required Qualifications & Skills
Education
- Bachelorās degree in Computer Science, Information Technology, or equivalent.
Technical Skills
- 2ā5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
- Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
- Basic to intermediate Power BI skills for report monitoring and troubleshooting.
- Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
- Exposure to Sitefinity CMS or similar content management systems.
- Basic understanding of IVR and chat platforms and their integration with CRM systems.
- Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
- Understanding of ITIL concepts for incident and problem management.
Soft Skills
- Strong attention to detail and systematic approach to issue diagnosis and resolution.
- Good written and verbal communication skills for ticket documentation and client interactions.
- Ability to work in a shift-based model and manage priorities across multiple technology domains.
- Team player with a willingness to learn, take ownership, and support senior team members.
- Proactive in identifying recurring issues and suggesting preventive measures.
4. Preferred Qualifications
- Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
- Microsoft Certified: Azure Fundamentals (AZ-900).
- ITIL v4 Foundation certification.
- Prior experience in application support for clients in the APAC or Australian time zone.
- Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.
5. Key Performance Indicators (KPIs)
- First-call resolution rate and adherence to L1/L2 ticket SLAs.
- Accuracy and timeliness of ticket documentation and escalation.
- Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
- Quality of support provided for CR delivery tasks.
- Client feedback and responsiveness scores.
- Effective utilization within the monthly engagement framework.
Job Title:Ā Associate Backend Engineer
Job Summary:
We are looking for an enthusiastic and motivated Associate Backend Engineer withĀ 1 to 2 yearsĀ of experience to join our growing engineering team. Whether you're a recent graduate or have some industry experience, this role offers a strong foundation to grow your skills in real-world backend development. Youāll work closely with experienced engineers and contribute to the design, development, and maintenance of scalable backend systems that power our products.
This position is ideal for individuals who are eager to learn, write production-grade code, and grow into a high-performing backend engineer.
Website:Ā https://www.thealteroffice.com/about
Key Responsibilities:
- Assist in building and maintaining backend services and APIs for web and mobile applications.
- Work with both relational (MySQL, PostgreSQL) and NoSQL (MongoDB, Redis) databases for data modeling and storage.
- Write clean, maintainable, and well-documented code under guidance.
- Contribute to authentication, authorization, and other core backend features.
- Collaborate with cross-functional teams including product, frontend, and QA to deliver complete features.
- Participate in code reviews and incorporate feedback to improve code quality.
- Debug issues, write unit/integration tests, and help maintain service reliability and performance.
- Learn to work with CI/CD pipelines, version control (Git), and deployment workflows.
- Use tools like Docker, basic cloud services (AWS/GCP/Azure), and optionally explore monitoring/logging tools.
- Explore new technologies such as GraphQL, WebSockets, or message queues (e.g., Kafka, RabbitMQ) when relevant.
Requirements:
- 1 to 2 years of backend development experience, including internships, academic projects, freelance, or open-source work.
- Familiarity with at least one backend programming language (e.g., Python, Java, Go, JavaScript, etc.).
- Basic understanding of RESTful APIs, HTTP, databases, and server-side logic.
- Exposure to SQL and NoSQL databases and understanding of CRUD operations.
- Familiarity with Git and fundamental development workflows.
- Willingness to learn and apply best practices in scalability, security, and asynchronous programming.
- Strong problem-solving mindset and eagerness to take feedback and grow.
- Good communication and collaboration skills in a team environment.
Development Internship ā Cohort-Based Program
Are you a college student looking to gain real-world experience in web development and boost your portfolio? Join our cohort-based internship designed especially for 1st, 2nd, and 3rd-year students who want to work on real-life projects and earn internship credits for college.
What Youāll Get:
- Hands-on experience with live projects
- Learn modern web development tools & frameworks
- Guidance from experienced mentors
- Opportunity to network with like-minded peer
- Internship Certificate
- Offer Letter
- Recommendation Letter
Who Can Apply:
- College students
- Complete beginners welcome ā no prior experience needed
- Passionate about learning and building real projects
Program Details:
- Duration: 1 - 3 months
- Mode: Online (work from anywhere)
- Type: Unpaid internship
- Format: Cohort-based learning + project work
If youāre ready to level up your skills, build a solid portfolio, and gain practical exposure before you graduate, this is the perfect opportunity.
š© Apply now at and be part of our next cohort!
Hi,
Ā
PBF details forĀ ProjectĀ CoordinatorĀ profile:
Ā
Ā
Experience: 1+
Ā
Education: BTech/BE/BCA and above, PMP Certification good to have
Ā
Responsibility:
- To manage Mobile/Web ApplicationĀ Projects, Ecommerce and CMS Based WebsiteĀ Projects.
- Testing of these applications
- Ensure theĀ projectstays under scope and under prescribed timelineĀ
- Communicate with clients and ensure the gap between client and technical team is taken care of.
Must have:
- Good oral and written communication and pleasing personality.
- Understanding of technical requirements of mobile/web apps and websites.Ā
-Collaborate with cross-functional teams to analyze,define,design,code and ship new features.
-Ensure agile test-driven development for robustness,usability,reliability,security and performance.
-Work on fixing bugs by addressing the root cause and improving application performance.
-Continuously discover,evaluate, and implement new technologies/tools to maximise development efficiency and productivity.
-Hands-on individual contributor, reporting to the Head of Technology.
Requirements
-Experience in Cross-platform mobile app development using Flutter/React Native. Prior experience developing with Flutter is a plus.
-Experience developing with Dart, whether with Flutter and/or for the web, is required. Additionally, deep experience contributing to and managing high-scale production mobile apps is desired. Expertise in Android development is preferred.
-Minimum of 2-3 years full-time mobile development experience (Android). Strong system design and architecture skills - specifically for android. Curiosity to tinker around, explore new paradigms and strong zest for continuous improvement.
-Optimizing app performance and memory consumption. E2E App development and/or experience of developing SDKs is good to have.
-Bonus Points - Experience with Java.
-Experience launching and managing Production mobile apps on Android.
-Experience authoring, testing, and deploying code mission-critical applications.
-Debugging Android apps using simulators and related tooling. Developing and releasing complex, data-driven map based apps using Native as the primary application framework. Persisting data for offline-first apps using flutter -Developing reusable UI Components or libraries.
-Networking and integrating third-party APIs using Flutter. Experience developing integrations with common APIs (e.g., Firebase, Twitter, Instagram, Stripe, Youtube, Google etc.)
-Knowledge of Data Structure and Algorithms.
-Knowledge of OOPs principles.
-Understanding of Relational/NoSQL Databases
-Experience with Git
-Mindset to take up project individually.
-Experience working in an agile development process.
-Writing clear, maintainable and testable code.
Seeking for candidates with 5+ yrs of experience in Oracle background using PL SQL.
Responsible for writing PL/SQL Stored procedures, functions, triggers, cursors, views, Indexes, Sequences, collections, bulk binding etc
Responsible in writing complex queries with varied large data sets
Analyse, Design, Code and Debug using Oracle/PL SQL
Good in PL SQL concepts like Oracle Packages, stored procedures, functions, triggers, cursors, views, Indexes, Sequences, collections, bulk binding etc.
Ability to write efficient, complex queries against very large data sets using SQL Developer and TOAD
Expertise in pl/sql concepts- Oracle Packages, stored procedures, functions, triggers, cursors, views, Indexes, Sequences, collections, bulk binding etc
Experience in performance tuning - Strong analytical, design and debugging skills
> Team Management & Delegation
> Customer Management
> SAP SuccessFactors Knowledge (EC or ECP preferable)
> Identify new opportunities in the designated accounts
Job Description:
> You will be assigned 4-5 large SAP SF customers who have already implemented SF.
> Managing Support Consultants to handle customer requests/tickets analyse recurring problems to decrease volume of tickets
> Propose new and out of the box solutions within SAP SF to customers and manage any escalation.
> Identify new opportunities at the customers based on existing pain-points & proposing effective solutions available within SAP SF.
This role demands a mix of team delegation, customer first approach, out of the box solution thinking and business acumen to upsell additional SF modules.
About Rolling Arrays Consulting:
Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singaporeās Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48.
Rolling Arrays has 2 lines of businesses:
HR System Implementation Services:
Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date.
HR Software Products in Rolling Arraysā portfolio (partnerās products and own products):
⢠SAP SuccessFactors (Worldās leading End to End Cloud HR Software solution)
⢠Qualtrics (Worldās leading Experience Management Software)
⢠Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
⢠CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
⢠eFile (Digitize and contextualize all employee documents in one place)
⢠eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)
Come, join us on our journey to provide jobs to a million people by 2026
Who We Are?
Wishup is India's leading remote employee platform, helping US-based businesses in building highly efficient remote teams. Founded in the year 2015 by IITM & IIMA alumni andĀ
With a clientele of some of the hottest startups in the US,Ā Wishup is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, 500Startups, and we have been consistently rated as one of the most coveted places to work at.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications for our in-house position of Inside Sales Manager.
Whatās in it for you?
- International exposure: Youāll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- Great Pay + high bonuses
- Be part of a 100x growth story - Wishup.co has grown 10x in the last 18 months
- High growth potential & impact - an early stage in Wishupās journeyĀ
- Work from home (or anywhere), forever!
What are we looking for?
- Prior experience in Inside Sales / Business Development in the US market- Prior experience in lead generation for Enterprise accounts
- Expertise in email reach-outs- Proven record in overshooting the sales target
- Impeccable written & spoken English
Work Responsibilities
- Identifying, qualifying, and prospecting enterprise business leads in the US market using outbound calling, email marketing, social media, and other relevant marketing channels
- Building and managing outbound business development pipeline
- Classifying hot, warm, and cold leads and taking the necessary steps to convert hot leads and nurture warm and cold leads
- Ability to convert leads into business
- Interacting and building relationships with the smartest global founders who are working on cutting-edge ideas
Job Prerequisites (to be verified during the interview process)
- High-speed internet connection
- Laptop with integrated camera & a pair of headphones
- Quiet workspace
WORK SHIFT
Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
Company Reviews
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng">https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng
Social Media Links
LinkedIn - https://www.linkedin.com/company/wishup-services/">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/">https://www.instagram.com/wishupnow/
Training at Wishup
https://www.youtube.com/watch?v=6Uolgas0Uj4
Life at Wishup
https://www.youtube.com/watch?v=qHPMod_jzmA">https://www.youtube.com/watch?v=qHPMod_jzmA
Your Story
https://yourstory.com/2021/08/funding-employee-platform-startup-wishup-raise-1m-orios-ventures/amp">https://yourstory.com/2021/08/funding-employee-platform-startup-wishup-raise-1m-orios-ventures/amp
Tech Plus
https://cxotv.techplusmedia.com/trending-news/remote-employee-platform-wishup-secures-1-million-funding/">https://cxotv.techplusmedia.com/trending-news/remote-employee-platform-wishup-secures-1-million-funding/
DQ India
https://www.dqindia.com/remote-employee-platform-wishup-secures-1-million-funding-orios-venture-partners/">https://www.dqindia.com/remote-employee-platform-wishup-secures-1-million-funding-orios-venture-partners/
- Ensuring that micro services are used wherever it makes sense.
- Mentoring team and finding the right balance towards process and documentation.
- Working on interesting technical challenges in a product centric and open-source driven environment.
- Helping set a very high bar on code quality.
- Taking ownership of product features from conception to implementation, testing deployment and support.
- Working on open source as much as possible, and blogging about cool things that he/ she learnt and built.
- Helping define who we become as a company.
- Getting stock options in line with Silicon Valley standards.
What you need to have:
- Any engineering graduate
- 4 to 10 years of experience in building app architecture
- The role requires a good knowledge of Algorithmic Design and Architecture, Data structures, OOPS Concepts, serverless architectures and complex problem solving skills.
- Knowledge of Full stack CTO
- Must have worked as backend lead
- Ownership - A lot of freedom on when and where you work from - just get stuff done.







