Engineering Manager

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Support Services Analyst

Position Responsibilities :

• Serves as the second level of support to all the customers’ queries. 
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. 
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution. 
• Effective & efficient working in partnership with other departments to prevent delay in resolution 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Solid understanding of product limits and suggesting ways of improving the product 
• Logically understanding the concepts of other SaaS based products for integration requests. 
• Need to be multi skilled in all three mediums (phone. Chats and emails.) 

Qualifications :

• Any Bachelor's Degree 
• At least 2 years of experience in software application support and/or infrastructure support 
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications 
• Excellent communication skills - verbal, written, listening skills and interpersonal skills. 
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner 
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment 
• Open to work in a 24/7 support environment 

Job Title: Automation Test Lead

Location: Nagercoil, Tamil Nadu

Work Mode: Work from Office (WFO) – 5 Days a Week

About the Role:

We are looking for a highly skilled Automation Test Lead to spearhead our QA efforts in both automation and manual testing. The ideal candidate will have strong experience in Selenium with Java, the ability to lead a team of 10+ testers, and hands-on experience in building automation frameworks from scratch. Exposure to Cypress and a working knowledge of AI in testing would be a significant advantage.

Key Responsibilities:

• Lead and manage a team of QA engineers across manual and automation testing streams
• Design, develop, and maintain test automation frameworks from scratch
• Define test strategies, plans, and processes to ensure high-quality deliverables
• Collaborate closely with developers, product managers, and business analysts
• Ensure timely execution and reporting of all QA activities
• Guide and mentor team members on test automation best practices
• Identify, record, and track bugs using appropriate tools
• Contribute to continuous improvement in test processes and quality standards
• Stay updated with emerging testing tools, trends, and techniques, including AI-driven QA

Required Skills & Experience:

• 7+ years of experience in QA with at least 3+ years in a leadership role
• Strong expertise in Selenium with Java
• Hands-on experience in creating automation frameworks from scratch
• Experience with manual testing practices and team coordination
• Working knowledge of Cypress is a plus
• Exposure or interest in AI/ML applications in testing
• Excellent communication, analytical, and problem-solving skills
• Experience in Agile/Scrum methodologies
• Familiarity with tools like JIRA, TestNG, Jenkins, Git, etc.

Good to Have:

• Certifications in Selenium/Agile/ISTQB
• Knowledge of performance or security testing
• Prior experience in leading distributed teams

Education:

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

• Experience Level: 2+ years
•  Strong skills in TypeScript and Angular, modern web development using technologies like
• Angular, NgRx, RxJS, TypeScript, modern CSS frameworks and webpack.
• Some experience with RESTful API’s, basic HTTP knowledge, GET/POST etc
•  Experience of end-to-end full software development life cycle and best-practice
• methodologies.
•  Good Communication skills.

WeMakeScholars is a data-driven platform in the space of International Education. Students from around the world have used our portal to find higher education opportunities overseas. We specifically help Indian students in sorting their education loan for abroad studies by working with the biggest banks in India like SBI, ICICI, BOB, etc.

Role: Full-stack development for our Product https://www.wemakescholars.com/">https://www.wemakescholars.com/ 

Technologies we use: LAMP with Yii framework

Why should you join us?

- We are a 6 years old start-up with a quite small tech team. Hence, you will have a lot to learn.

- We are growing really quickly with more than 5 lac users every month and have a team size of 65 members as on today.

- We do offer ESOP along with salary if you are well on our expectations.

- We like people who love to learn and grow. We equally contribute to your learning by allowing you enough time to participate in online courses or sessions.

- 24 paid leaves in a year. Work from home option available occasionally.

I think we gave you a lot of reasons to join our team.

**Please apply only if you are well versed in LAMP stack. We do not accept applications from freshers, you should have worked in an organization for at least 6 months before applying.

Job Brief: AGENCY09 is looking for a mind that loves words and working with them. A believer of ideas and communication, the mind should be able to create and edit. Working in a fast paced environment, the copy supervisor will be part of the core thinking process for plenty of brands.The main objective is to have quality control for the content produced by AGENCY09

Experience :  1 + Copywriting experience in a fast paced digital agency 

Salary - As per market standards

         
Location: Open for both WFH Position and Mumbai Office. (Bandra)

Responsibility:

You will be part of the content team that constantly has to bring new ideas to the market. 

Primary - Campaigns, Special Days, Social Media Content, Website Content, Video Led ideas

Secondary - Brand Communication, Other offline communication and SEO 

• Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more
• A good understanding of brands/markets in India, current advertising trends, consumer behavior and related sense of the markets to be able to offer solutions(in conjunction with the creative team) to clients.
• Through copy, be able to deliver tangible results to clients/brands and make a difference through exemplary strategy and creativity.
• Creative/Out-of-the-Box thinking.
• Discussing the client's core message and target audience.
• Brainstorming visual and copy ideas with the team.
• Excellent command over the English language. Expert in writing skills, editing and proofreading abilities. Ability to write concise, attention-grabbing and hard-hitting copy that clearly puts the message across.
• Think ideas and work towards implementing the same.
• Work closely with the Art & Tech team on the projects.
• Ability to deliver within short-frames and meet the deadlines.
• Should have in-depth understanding of the digital media and the ability to write well, crack campaign ideas across digital platforms like facebook, Twitter, Should have the creative knack to deliver the best possible quality work. 

Education - Bachelors' or above. Or a portfolio that never raises the question. 

Skills:

• Proficient using microsoft office 
• Ability to think and write for different audiences and mediums
• A passion for words and communicating the essence of a story. 
• Ability to self-manage, take initiative and prioritize tasks in a fast-paced environment.

• 4+ yearsof working experienceas a PHP developer
• User authentication and authorization between multiple systems, servers, and environments
• Experience with PHP web frameworks including CodeIgniter and Cake
• Proficient knowledge of web technologies including HTML, CSS, JavaScript, jQuery, AJAX, etc.
• Experience with building restful JSON web services.
• Ability to manage projects.
• Familiarity with SQL, PostgreSQL databases
  
  

Responsibilities

• PHP developer who will play a key role in our web development projects.
• Design and develop the front end of the website and its architecture.
• Design and manage the website’s back end, including database and server integration.
• Contribute to all phases of the development lifecycle
• Modify or improve existing websites to make them more interactive and engaging.
• Solve complex performance problems and architectural challenges

Additional Skills

• Good knowledge ofjs, APIs, and Google mapsis a plus.
• Strong analytical, problem-solving, and troubleshooting skills.

We are seeking a person to join our tech team, with proficiency in programming languages likeJavaScript, decent understanding of NodeJS and React.js and an abiity to understand business requirements and to translate it into technical requirements.You’ll work closely with top school graduates, ex-McKinsey,BCG, Deloitte, EY, Byju’s, Paytm employees to establish, nurture, and grow business across categories & territories. This is an amazing opportunity to learn from an extraordinary team, grow massively and to help students around the globe build an awesome career for themselves.

What you will do:

• Developing new user-facing features using ReactJS as frontend and NodeJS as backend
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance acrossa vast array of web-capable devices and browsers
• Writing test cases for automated testing
• Deployment of micro services to AWS
• Defining and Architecting a proper structure to any new micro services being added
• Managing and updating already build micro services

What you will need:

• Strong proficiency in JavaScript, including DOM manipulationand the JavaScript object model
• Thorough understanding of React.js and its core principles
• Thorough understanding of NodeJS, Express and itscore principles
• Experience with popular React.js workflows Redux,Saga, Axios
• Experience with popular NodeJS packages like Knex
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Experience with building optimised SQL queries and stored procedures
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelinesand tools
• Experience with common front-end development tools such as Babel, Webpack,NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as GIT

What you will get:

• Industry-best perks
• A phenomenal work environment, with massive ownershipand growth opportunities
• A bunch of super young & enthusiastic colleagues in Tech/Marketing/PR/Editorial/SocialMedia & Events!
• Quick iterations and deployments – fail-fast attitude
• Opportunity to work on cutting edge technologies, and lead teams in the future
• Access to a world-class mentorship network
• Create a massive, and direct impact of the work you do in the lives of people across the globe

About the Company: At Leverage Edu, we are democratizing access to global opportunities for students everywhere. By helping students make the right career choices withthe aid of information and pathways that they can trust, we are opening doors to opportunities they could not access without the right guidance and support. Making sense of the complex web of courses,colleges, careers, and geographies is a tough task – by leveraging technology but connecting with students at a personal level we help them maximize their potential. To build towards this goal we are looking for people with the ambition and hustle to make the world a smaller place and get people closer to their dream opportunities. We are building at a break-neck speed in one of the fastest-growing industries inthe world and the opportunities for growth are limitless.

Essential Duties:

• Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
• Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
• Own and drive customer issues from start to finish.
• Become an expert on a given product domain from both a business and technical standpoint.
• Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

• BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
• Minimum of 7 years of application support experience. 
• Strong Oracle SQL, PL/SQL skills required.
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered. 
• Excellent spoken and written English. All customer communications are in English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with a global teams and build strong cross-functional relationships.
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
• Problem-solving capabilities as well as excellent customer service skills.
• Ability to take ownership and follow through on client issues until resolution.
• Ability to effectively communicate and coordinate with peers and senior management as required.
• Strong organizational skills, attention to detail and technical judgment.