UI/UX Designer

We are looking for a creative and detail-oriented Content Writer to develop high-quality, engaging, and SEO-optimized content. The ideal candidate should have hands-on experience with Generative AI

tools and the ability to humanize AI-generated content effectively.

Key Responsibilities:

• Create high-quality content for blogs, websites, and digital platforms

• Develop SEO-optimized content aligned with keyword strategies

• Use Generative AI tools to produce and refine content while ensuring a human tone

• Edit and proofread content for clarity, grammar, and consistency

• Manage multiple projects and meet tight deadlines

• Collaborate with marketing and design teams for content planning

• Contribute to social media content creation and campaigns.

Required Skills & Qualifications:

• 1–3 years of experience in content writing

• Strong understanding of SEO principles and best practices

• Experience with Generative AI tools (e.g., ChatGPT or similar platforms)

• Ability to humanize AI-generated content

• Excellent writing, editing, and proofreading skills

• Strong time management and multitasking abilities.

Good to Have:

• Experience in social media content creation and strategy

• Familiarity with content management systems (CMS)

• Basic understanding of analytics tools.

What We Offer:

• Collaborative work environment

• Opportunity to work on diverse content formats

• Exposure to cutting-edge AI tools and content strategies

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Position Name: Implementation Consultant

Work Shifts: 6 pm- 3am IST

Work Location: Remote, India

Required Experience : 10 + Years

Position Overview :

Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.

As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.

Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities

Open to work in Global working hours

We have:

• An innovative, market-leading enterprise solution with a growing customer base
• An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
• Clear goals with an opportunity to learn new things and explore a variety of avenues
• Smart, well-connected global teams that work like a family with the sole aim to delight customers
• An open-minded approach to continuous improvement of people, product and processes

You have:

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

What you’ll do:

• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

🌟💼 Calling All Social Media Enthusiasts! Join our Social Media Manager Internship at Marktecons!

Gain Valuable Experience in a Dynamic 3 Months Internship! 💼🌟

Are you a social media savvy individual looking to kickstart your career in the digital marketing world? 📲🌍

We have an exciting opportunity just for you! ✨

Our innovative company, Marktecons, is seeking a talented and passionate Social Media Manager Intern to join our dynamic team. 🎉

If you're ready to gain hands-on experience, sharpen your skills, and make a real impact, this internship is the perfect stepping stone for your career! 🚀

Roles and Responsibilities:-

Schedule and post content on social media accounts, boost engagement, and manage community interactions as part of the social media management team. 📅✨💬

Review designs for errors, obtain approval, and transfer final designs to the appropriate drive folders. ✔️🎨💻

Collaborate with the content calendar design team to assemble content from writers and designers into a comprehensive content calendar. 🤝📆🖌️

Conduct market research and assist in the development of digital marketing strategies to drive brand awareness, increase website traffic, and generate leads. 📊🔍📈

Knowledge of Canva to develop basic content for social media. 🎨📷🔧

Exceptional copywriting skills to craft compelling and catchy content for social media posts. ✍️🔥🎯

Knowledge of best practices for optimizing copy length, hashtags, and emojis for different social media platforms. ⏱️⌨️📌

Stipend- INR 5000/month 💰💸

Don't miss out on this incredible opportunity to gain practical experience, refine your skills, and make your mark in the digital marketing industry! Apply now and kickstart your career with Marktecons! 💼🌟🚀

Marktecons is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all interns. 🌈🤝

#SocialMediaEnthusiasts #DigitalMarketing #InternshipOpportunity #GainExperience #HandsOnLearning #MarkteconsInternship #CareerDevelopment #SocialMediaManagement #DigitalMarketingStrategies #ContentCreation #CopywritingSkills #MarketResearch #BrandAwareness #WebsiteTraffic #LeadGeneration #CanvaDesign #Optimization #ApplyNow #KickstartYourCareer #MakeYourMark #EqualOpportunityEmployer #InclusiveWorkplace #DiversityMatters

Desired Candidate Profile

• Master’s degree in Business Administration or similar field
• Excellent verbal and written communication skills
• Ability to work successfully in a fast-paced, dynamic work environment
• Talent for developing creative solutions to open-ended problems
• Strong analytical ability and data-driven mindset
• Experience working in a collaborative, team-based atmosphere
• Aptitude for prospecting, identifying sound business opportunities, and closing business
• Willingness to accept change and reorient efforts according to the dynamic work environment
• Ability to succeed both independently and in a collaborative, team-based atmosphere
• High degree of accountability and passion for work
• Experience presenting data and analytics in a compelling way
• Ability to manage multiple tasks simultaneously
• Openness to work in Shifts

Job Description

We are looking for a PHP Developer responsible for managing front-end services and the interchange of data between the server and the users. Your primary focus will be the development of all front UI & Business logic. You will be responsible for integrating the front-end elements built. Therefore, a thorough understanding of all front-end elements is necessary.

Responsibilities

• Integrating UI & developing Business Logic
• Good understanding of Javascript and JQuery is a must.
• Good knowledge of working with Cookies and Browser Sessions.
• Experience working with File Handling Concepts.
• Writing clean code and creating necessary components.
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Knowledge of object oriented PHP programming.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• Proficient understanding of code versioning tools, such as Git.
• Experience in common third-party APIs (Google, Facebook etc).
• Google maps integration
• Working with reddis cache
• Building pixel perfect UI with html and CSS
• Good understanding of Session management in PHP
• Writing maintainable code
• Good understanding of concepts such as Lazy loading.

• If you hold experience with backend technologies such as NodeJS, MongoDB & Express. It will be a significant advantage.

Skills And Qualifications

• Strong knowledge of Core PHP. 
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Knowledge of object oriented PHP programming.
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Familiarity with limitations of PHP as a platform and its workarounds.
• Familiarity with NoSQL databases and their declarative query languages is an advantage.
• Proficient understanding of code versioning tools, such as Git.
• Minimum 2+ years' experience in PHP frontend development.

Primary responsibilities::

• Participate as a member of a mobile development team.
• Become a subject matter expert in the mobile channel.
• Design and deliver high quality mobile applications
• Review and approve all mid-level design documentation.
• Ensure that detail design documentation is competed, reviewed, and approved, as required.
• Conduct or participate in code review sessions to ensure quality and performance.
• Support the system integration and user acceptance testing resources. Provide timely defect analysis, remediation, and reporting.
• Review security testing reports/results and remediate potential vulnerabilities in a timely manner.
• Stay abreast of emerging technologies or trends that could impact the mobile channel.

Required Skills/Qualifications::

• Design, develop and implement cohesive, highly-usable features and improvements to our existing native iOS applications.
• Design and develop new native mobile applications, as required.
• Knowledge with performance and memory tuning tools.
• Knowledge in implementing unit tests.
• Proficient understanding of code versioning tools such as GIT.
• Strong knowledge of Objective-C, Swift, iOS SDK/Frameworks, REST APIs, JSON.
• Knowledge translating product requirements into design specifications.
• Debugging and problem solving skills.
• Understanding of MVVM and MVC development pattern.
• Ensure quality software is delivered with minimal defects and no go live critical issues. Knowledgeable of unit and automation testing tools

Website - https://praxinfo.com/">https://praxinfo.com/