UI Designer

Desired Candidate Profile:

• 6+ years of experience delivering enterprise-wide technical projects. 2-3 years of experience of which should have been spent managing, growing and retaining talent within teams
• Hands-on experience programming with RESTful APIs, Python, deployment and run time environments like Docker, Kubernetes
• Hands on front end experience in HTML, Javascript, React, and CSS.

• Deeper understanding of the network layer, HTTP, HTTPS, cookies, local storage.
• Ability to solve complex integration and product questions, looking at issues analytically.
• Organize team’s scrums, and prepare roadmap for dev tools
• Track integration success and ensure deadlines are met. Provide input to a scalable technical integration and account management process.

Desired Skills:

• Bachelor’s degree in Computer Science or relevant experience with other degrees.
• Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
• Experience leading multi engineer projects and mentoring junior engineers.
• Ability to work in a fast-paced environment, multi-task, and perform under pressure, possessing a high level of energy, efficiency, and flexibility.
• Excellent business writing, presentation and communication skills.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

• OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
• OWASP TOP 10 vulnerabilities and their mitigations
• Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
• Understand/modify exploit code and find logical security flaws in applications
• Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
• To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.

Requisites 

• Experience with software development in one or more programming languages with data structures/algorithms. 
• 1-year experience in software architecture/design. 

• 2 years of experience developing large-scale infrastructure, distributed systems and/or data management/storage technologies.  

Key Responsibilities: 

• Write and test production systems, with a broader understanding of the product. 
• Review code and provide feedback. Mentor engineers to take on bigger responsibilities. 
• Review and lead design discussions/reviews, with a long-term vision. 

• Set high-level engineering direction, and best practices and document educational content to save engineering hours. 
• Triage product or system issues. Mitigate and resolve production inefficiencies.  

IF INTERESTED THEN CALL/WHATSAPP ME ON ( SEVEN EIGHT FIVE NINE EIGHT EIGHTZERO TWO FOUR TWO ) 

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. Together with our partner Parasus we are expanding into the area of SAP procurement, covering technology such as SAP SRM, SAP SLC, ERP MM, SAP S/4 or SAP Ariba. 

Desired Profile:

• Software development in general with 3 years in complex in of the following areas:Application workflow development, Utilizing the BOPF framework, interface development to 3rd party systems using e.g. SAP PI / PO, ABAP / ABAP OO frameworks, SRM specific developments
• Hands on development experience in RICEF objects
• Experience in SAP (SRM) is a MUST
• Strong analytical skills - ability to turn business requirements into technical concepts and code
• Experience in implementation of user exits, BADI’s and reports to support custom processes

Job description

Role : Mobile Developer - Flutter

Experience :1 yrs +

Technologies : Flutter, Dart, Mobile App Development (Android iOS React Native Ionic), API Integration

Location : Indore

Responsibilities :

- As a Flutter Developer, you will create cross platform apps for iOS and Android using Google's Flutter development framework. The primary focus will be on creating new experiences.

- Work on a category creating, possibly disruptive fintech product in early stages

- Working with Mobile App development team to build pretty much everything - features, UI that works across multiple devices and interfaces, app analytics and more

- Translating UIUX designs into code, eye for good UI and UX.

- Write concise, well-documented code

- Ensure the performance, quality, and responsiveness of applications

- App availability across with range of devices and Android iOS version

Required Technical Skills :

- Upto 1 yrs of experience and a track record in building Mobile Applications using native platform (Android andor iOS) or Cross Platform Development framework like React Native, Ionic

- Good knowledge of Flutter, Dart, Material Design

- Knowledge of MEAN MERN stack and Cloud is major plus

- Exposure or experience in Java Kotlin andor Swift

- Work experience in Android Studio xCode is preferred

- Knowledge and understanding of Firebase including Firebase cloud messaging, dynamic linksdeep links, remote configs, crashlytics and analytics

- Experience with third-party libraries and APIs

- Know-how of Unit testing

- Experience with Git or other version control tools

- Understanding of the Agile development life-cycle

Job Types: Full-time/WFO

Location -First Floor Samachar Bhawan Behind Dainik Bhaskar office press Complex AB Road, Indore(M.P.) 452001

Job Description:

Responsibilities –

Ensure effective Design, Development, Validation and support activities in line with client needs and architectural requirements.,- Ensure continual knowledge management.,- Adherence to the organizational guidelines and processes

Technical and Professional Requirements :

Minimum 3 years of experience required

Experience in developing React Native app for iOS and Android platform,

Knowledge of React Native available inbuilt UI components and the props those UI component accept,

Should have worked with major node modules such as react-native-maps, @react-native/community geolocation, offline database, etc,

Handle build for simulator and ipa/apk for UAT/Prod release with signing. (Release Management),

Should have worked and deployed iOS App

Should have worked on sqlite

Should have knowledge of database SQL ( Select and update queries)