UI Automation (Python)

Position Overview:

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position

Work Location: Pune

Job Type: Hybrid

Key Responsibilities:

- Monitor for, triage, and resolve live issues in mission critical enterprise environments.

-Active Customer engagements: Work daily with customers in a proactive manner providing full lifecycle support and implementing solutions to maximize value to the customer.

-Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by implementing solutions the current issues and in time propose new solutions.

-Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.

-Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders, Ensuring product meets the customers’ requirements and align with the overall product vision.

-Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.

-Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.

-Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.

-Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.

Qualifications:

- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

- Strong domain knowledge in Networking and/or Storage Networking technologies and practices.

- 5+ years of practical experience in networking domain (an additional storage networking experience is a plus), with a focus on supporting enterprise customers.

-Strong Linux system administration skills with focus on Full-Stack troubleshooting, LAMP style hosted applications, shell scripting and performance tuning.

-Experience with Windows administration including but not limited to AD, Group Policy administration, performance monitoring, and performance tuning

- Broad experience with monitoring fundamentals and familiarity with data collection methods for key infrastructure technologies from AJAX to Xenserver

- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.

- Strong communication and interpersonal skills with the ability to interact effectively with customers and internal teams across geographies and time zones.

-Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution

- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

-Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.

Why Join Us:

- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.

- Collaborative and innovative work environment.

- Competitive salary and benefits package.

- Professional growth and development opportunities.

- Chance to work on cutting-edge technology and products that make a real impact.

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

Requirements:

• Previously help a DevOps Engineer or System Engineer role

• 4+ years of production Linux system admin experience in high traffic environment

• 1+ years of experience with Amazon AWS and related services (instances, ELB,

   EBS, S3, etc.) and abstractions on top of AWS.

• Strong understanding of network fundamentals, IP and related services (DNS, VPN, firewalls, etc.) and    

   security concerns.

• Experience in running Docker and Kubernetes clusters in production.

• Love automating mundane tasks and make developers life easy

• Must be able to code in, at a minimum, Python (or Ruby) and Bash.

• Non-trivial production experience with Saltstack and/or Puppet, Composer,Jenkins, GIT

• Agile software development best practices - continuous integration, releases,branches, etc.

• Experience with modern monitoring tools; capacity planning.

• Some experience with MySQL, PostgreSQL, ElasticSearch, Node.js, and PHP is a plus.

• Self-motivated, fast learner, detail-oriented, team player with a sense of humor

Experience in managing CI/CD using Jenkins.

Key Skills and Requirements

· Minimum 3+ years of hands-on experience in Node.js and Express.js

· Bachelor Degree in Computer Science OR in related field B.sc - IT/ BCA /MCA/B.Tech/M.Tech

· Programming experience in Web Application development with Node.js and Express.js

· Must have experience in JavaScript, Node.js, Express.js or have extensive exposure in any MVC framework

· Expert in MySQL and Store Procedures

· Knowledge of REST API / Web API protocol

· Understanding HTML, CSS, JavaScript, JQuery, Ajax, JSON, OOPs well enough

· Good to have: React Js.

· Strong coding skills, good analytical and problem-solving skills

· Ability to write clear, concise, well-structured, and well-organized code

· Experience with third-party libraries and APIs(Zoho, Leadsquared, Knowlarity, Exotel, LCode, Karza, Google API, DIGIO, etc)

· Ability to identify weaknesses in existing code and improve it

Plus but not required

· A plus if you have Slide experience with Git Command lines.

· A plus if you have any experience with Github, Gitlab, Bitbucket.

· A plus if you have any experience with UI Design

· A plus if you have any experience with PHP, CodeIgniter

· A plus if you have any experience with React JS/Angular JS

Essential Duties and Responsibilities

· Collaborate with cross-functional teams to define, design, and ship new features

· Work with outside data sources and APIs

· Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance

· Continuously discover, evaluate, and implement new technologies to maximize development efficiency

What we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. 

What will you do every day?

Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.

• Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
• Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
• Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
• Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
• Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
• Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
• Drive continuous improvements in tools, processes, and automation to accelerate implementations.
• Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
• Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
• Support recruitment and team scaling as we grow our services and delivery footprint.

Ok, you're sold, but what are we looking for in the perfect candidate? 

• Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
• Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
• Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
• Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
• Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
• Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
• Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
• 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.

Requirements*:

• B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
• Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
• Deep understanding of best practices in development and testing processes.
• Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and time management abilities.
• Prior experience of working with Python Programming language.
• Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

We are seeking a Python Full Stack Developer Intern with a passion for coding and learning to join our team. This role offers an excellent opportunity to work on both backend and frontend technologies in real-world projects.

Responsibilities:

• Develop and maintain web applications using Python and relevant frameworks (e.g., Django, Flask).
• Build responsive front-end interfaces using HTML, CSS, and JavaScript (React/Angular is a plus).
• Collaborate with team members to design and implement features.
• Debug and troubleshoot application issues.
• Assist in writing APIs and integrating third-party services.
• Document code and processes for seamless project management.

Requirements:

• Basic knowledge of Python and web frameworks like Django or Flask.
• Familiarity with front-end technologies (HTML, CSS, JavaScript).
• Understanding of databases (MySQL, PostgreSQL, or MongoDB).
• Strong problem-solving skills and a willingness to learn.
• Exposure to Git and version control is a plus.

Job Description:

Must-Have (Unity):

• Strong understanding of Unity3D (Version >= 2019).
• Strong understanding of Unity’s Nested Prefabs.
• Strong understanding of Unity’s Classic InputManager & New InputSystem.
• Strong understanding of Joystick/Controller/Keyboard input mapping using Unity’s Classic InputManager & New InputSystem.
• Strong understanding of UI navigation using Joystick/Controller/Keyboard input.
• Strong understanding of UnityWebRequest and Rest APIs uses in Unity.
• Strong understanding of Save/Load data in JSON notation.
• Strong understanding of debugging Console/Standalone/Mobile applications.
• Good understanding of libraries and plugins like JsonUtility, NewtonSoft, DoTween and TextMeshPro.
• Good understanding of responsive UI implementation in Unity.
• Good understanding of streaming assets in Unity.
• Basic understanding of Unity Editor scripting.
• Basic understanding of Unity’s custom builds pipeline for Console/Standalone/Mobile applications.
• Basic understanding of CI/CD using Jenkins for Unity projects.

Must-Have (Others):

• Good understanding of JSON and XML notations.
• Good understanding of DLL (Dynamic Link Library) creation using Visual Studio.
• Good understanding of project management software like JIRA and YouTrack.
• Good understanding of using GitHub/GitLab platforms.
• Basic understanding of versioning systems like git.
• Basic understanding of Linux and Bash Commands.

Good To Have:

• Basic understanding of Consoles (Xbox, PlayStation, Nintendo) and Controllers (Wired, Wireless).
• Basic understanding of using Chromium based Browsers/WebViews in Standalone Unity applications.
• Basic understanding of Shaders especially Blur Shader.
• Basic understanding of UPnP, SSDP, and JsonRpc based communication protocols.
• Basic understanding of SCRAM based authentication mechanism.
• Basic understanding of libraries like StreamJsonRpc, StreamRpc, RSSDP, ZFBrowser/Embedded Browser.
• Basic understanding of TCP/IP Protocols and Network Streams in C#.
• Basic understanding of Reflection in C#.

Job Requirements :

- Should have experience in supporting the application and infrastructure 24x7.

- Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)

- Good experience on Java/j2EE application supporting and AWS infra supporting.

- Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.

- Respond quickly and effectively to production issues, troubleshooting solutions, and
taking responsibility for seeing those solutions through resolution.

- Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.

- Strong knowledge of Linux/Unix operating system.

- Good knowledge of scripting languages like Shell, Python.

- Good Knowledge of Databases like Mongo, Mysql, SQL Server.

- Respond to alerts and take corrective action to ensure the high availability of our
production environments and participate in an after-hours on-call rotation.

- Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus

- Strong verbal and written communications skills are a must

- Must have production support experience as the requirement is 24X7X365 production support.

• 3 years Experience in Ruby on Rails
• Minimum 3 years in MongoDB / PostgreSQL
• Must be from Product based companies   

Skill Set Required: