Travel Sales Executive

Role: Business Development Executive

Exp: 2+ Years

Salary: up to 40K

Job Description:

• - Experience: 3-5 years in SaaS products Education
• The key responsibilities of this role include but are not limited to: Identify and pursue new business opportunities to drive company growth.
• Develop and implement effective sales strategies to achieve revenue targets.
• Build and nurture strong relationships with clients, partners, and key stakeholders.
• Conduct market research to stay informed about industry trends and competitor activities.
• Collaborate with cross-functional teams to optimize product offerings and customer satisfaction.
• Lead negotiations and close deals with potential clients or strategic partners. Provide insights and feedback to improve products/services based on market demands.
• Monitor and analyze key performance indicators (KPIs) to assess and enhance business development strategies.
• Stay updated on industry regulations and changes to ensure compliance. Prepare and deliver compelling presentations to showcase the company's value proposition.
• Continuously assess and refine the business development approach based on market feedback and evolving business needs.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Frontend Developer (ReactJS)

About Company

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.

Opportunity

We are looking for an experienced Frontend engineer with ReactJS development experience to join our team.

We will share our workload as a team and we expect you to work on a broad range of tasks.

Here’s are some of the things you might have to do on any given day:

Implement responsive and performant UIs with user centered approach with frontend technologies including ReactJS, Javascript(ES 6), Typescript, SCSS, etc

Write meaningful test cases for frontend &amp

Integrate our products with 3rd party products/tools/services

Develop Infrastructure for delivering services using a performance driven approach, build databases, schedule automated jobs, etc

Ideal Background / Experience

At least 3 yrs of diverse experience in web development for product or services oriented environment with exposure to working production deployments

Expertise in programming using Python/ReactJS or similar scripting languages

In-depth exposure to technologies used in web-based SaaS products, including REST APIs

Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

AWS

Azure

ELK

Object Relational Models (SQLAlchemy, etc)

Google APIs

Microservices Architecture Pattern

NodeJS / ExpressJS

Must Have: ReactJS, Javascript, HTML5, CSS3, Databases (SQL & NoSQL)

Work From Home

Package: upto 10L

Responsibility :

• Create multi-platform apps for iOS and Android using the Flutter development framework.
• Experience developing with Dart, whether with Flutter or for the web.
• Experience contributing to and managing high-scale production mobile apps.
• Proficient in using version control and continuous integration, with tools such as Github.
• Experience with third-party libraries and APIs.
• Responsible for developing and designing front end mobile architecture in flutter, ensuring the responsiveness of mobile applications and working alongside graphic designers for full-stack developers, among other jobs.

Requirements :

• Able to self-manage and attention to detail.
• Have built At least two Android and/or iOS apps.
• Proven working experience in software development.
• Working experience in mobile development.
• Have published one or more mobile apps in Google Play or App Store.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Understanding of the full mobile development life cycle, including automated testing and building.
• Experience working in an agile development
• Good communication skills in English.
• Excellent verbal communication skills.
• Good problem-solving skills.

• 4 years of hands-on experience with AURA components & lightning experience
• 2 years of Lightning Web Components (LWC) experience
• 4+ years of experience with writing and running APEX
• 1 + years of Visual Force experience
• Ability to work independently and come up with good development practices based on the problem.
• 1 year experience on Lightning communities
• 2 years of experience in designing responsive design solutions for various devices including SF1 app & IPAD safari browser