Test Automation Engineer

About Company: Settlin, (founded 2016) has built an efficient platform for enabling and executing property transactions and services. This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every detail of it. Settlin entered the real estate industry with a vision to disrupt the resale real estate market and to automate the whole process and experience of buying a resale property by providing all the necessary information on one single platform. After a tremendous success in the resale real estate segment we have recently ventured into the primary real estate vertical to help those who are looking to buy a new property by suggesting them the right property from the plethora of projects across Bangalore.

To know more visit https://settlin.in

Basic Requirements:-

● Experience of 2-4 years in sales/pre-sales/counseling/customer support

● Good analytical, excellent leadership & communication skills (English) ● Quick learning ability, adaptability to changing business needs

● Real estate sales is an added advantage

● Any Graduate/Post-Graduate with experience in sales

Key Responsibilities:

● Meeting Triage and Management:

1. Evaluate and categorize incoming negotiation meeting requests based on validity, alignment with company objectives, and established criteria.

2. Schedule and coordinate valid meetings, including managing logistics, preparing agendas, and ensuring participant availability.

3. Maintain accurate meeting records, tracking assessments, classifications, outcomes, and action items.

4. Negotiation Support and Liaison

5. Collaborate closely with the legal team throughout the negotiation process to ensure compliance and provide necessary information/documentation.

6. Serve as the central communication hub for negotiations, coordinating between internal teams (Legal, banks, buyers, sellers) and external parties.

7. Contribute to the continuous improvement of negotiation best practices, optimizing processes and outcomes.

Additional Responsibilities: -

Participate in cold-calling activities to generate leads and build pipelines when necessary. Target Expectations: - Achieve a target of 10-12 successful deals per month.Expectation is to reach a minimum of 30 deals in a quarter Compensation: CTC: 5.4LPA to 7.8LPA plus incentives. There is a component called Productivity Pay in the compensation structure. For Eg. If your gross salary is 50k per month, 5k would be assigned to productivity pay which will be paid on the closure of the 10th deal in a month. Monthly Incentives: Close deals and watch your rewards grow! - Deals 5-9: Earn Rs. 22,000. - Reaching 10th deal will give you 12,000 and from 11th deal earn Rs.7,000 per deal. -So on achievement of 10 deals, a moderator would earn a total incentive of RS.34000 per month Bonus Opportunities: Go the extra mile, get heavily rewarded! - Earn additional Rs. 5000 per deal you source directly by suggesting a property and scheduling a Customer visit - Over & above, hit the quarterly target of 30 deals and receive a quarterly bonus of Rs. 10,000 or more

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway

We are looking for passionate TIBCO BW developer, would like to;

●Play an important role in our agile software development team

●Use new technologies and solve thrilling development tasks

●Write clean and reusable code with page performance in mind

●Deliver rich, engaging and unmatched user experience

●Continuously update and expand the existing product

Skills & Requirements:

Below is a list of preferred requirements. Bear in mind that we always favor talent, energy, and a history of being a “top performer” over any specific skill set.

●BTech/MS in Computer Science or related fields or extensive software development experience

●Should have 2- 6 experience in Tibco Business Works

●Must be hands on with TIBCO Business Works5.x along with TIBCO Administrator, TIBCO EMS, FTP, SFTP Pallets, XML technologies (XML, WSDL, XSD), Web Services (SOAP over JMS), Rest Services

●Work experience on TIBCO Business Works6.x, TIBCO ADB/File Adapters would be an added advantage

●Should be able to work with business stake holders and understand the business requirements and able to create necessary TIBCO integration interface

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory