Test Automation Engineer

Springer Capital is a real estate investment firm based in Chicago, Shanghai, and Hong Kong. Springer engages in Capital Advisory for APAC Private Equity and Asset Management making financial investments in real estate and other sectors in US markets.

Springer seeks an Operations Intern to join the Technology side of the company. The internship can be onsite in Shanghai or conducted remotely. The start date of the internship is flexible.

Job Highlights:

As an intern for the Business Automation team, you will be focusing on researching and developing tools and workflow that automate some parts of our business automation. As business automation is important throughout the firm, you will have the opportunity to collaborate with teams across Springer.

What you will do as an intern:

Analyze business processes by working closely with other business team to understand the processes and identify areas that can be automated.

Design software solution that can automate business processes, mostly involving researching new automation tools.

Test and debug automation flows to ensure they function as intended.

Provide technical support to the business team and troubleshoot any issues that arise.

Our commitment to your development:

Overarching and detailed training materials before interns hit the desk

Interns will have group calls with the director and supervisors regularly for up-to-date and constructive feedback

Greater leadership and responsibilities will be given to interns based on work quality

Who we are looking for:

Strong experience using Excel.

Passionate about analyzing data.

Experience (preferred) with data analysis.

Research and problem-solving abilities.

About Springer:

Springer Capital focuses on raising capital and solving capital issues in the real estate private equity market. We have experience raising capital for clients across the entire capital spectrum. Client relationships are a top priority for Springer. We establish long-term relationships with investors and lenders as well as have active dialogues with private equities, family offices, pension funds, infrastructure funds, and independent sponsors across Asia. With Springer’s expertise in the housing market, we ensure all parties are aligned in land acquisitions, development, improvements, sales, and lease-up.

Technical and legal Information:

The internship enrollment period is flexible. The expected hours are 20 per week for ~3 months. Upon completion, you will receive an internship confirmation letter, or you can apply to your school for internship credit.

Some educational institutions require prior approval before the start of an internship. It is the responsibility of the student to check with their institution to be sure they meet any requirements before they accept a position.

Job Title: Lead Generation Specialists 

Location: Ground Floor, MCT House, New Friends Colony, New Delhi – 110025

Salary: Best in the industry

About the Role:

We are looking for a result-driven lead generation specialist to join our team. The role requires strong communication skills in English, basic Excel proficiency, and experience in selling IT products over the phone. You will be responsible for calling prospects, generating leads, and setting up appointments with interested clients.

Key Responsibilities:

Make outbound calls to potential clients (data will be provided)

Explain IT products/solutions clearly and confidently

Set appointments with interested leads for follow-up by the sales team

Focus on companies based in the UAE, with occasional outreach to KSA

Record daily activity and results using basic Excel

Meet lead generation and call volume targets

Requirements:

Strong spoken English communication skills

1–2 years of experience in lead generation (preferably in the IT sector)

Familiarity with IT products is a plus

Basic Excel skills for maintaining reports

High energy and productivity, with the ability to make a large volume of calls daily

Qualification:

Bachelor’s degree preferred

Designation: Product Trainer

Experience: 2+ years as Trainer with any Product Based Company

Location: Baner, Pune (Currently working in Hybrid)

Candidates who can join in 30 days will be preferred.

Job Description

• Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.

• Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.

• Effectively break down information into smaller, organized pieces for users, and learners to understand on their own in asynchronous learning.

• Design, maintain and distribute application training communication pieces to end-users.

• Remove or archive outdated content from a central repository.

• Deliver Train-the-Trainer (TTT) sessions.

• Recommend proven learning strategies to address business challenges.

• Responsible for developing and creating learning material in Articulate, DAP, and video software tools.

• With direction, convert ILT to online Articulate and video courses.

• Create new online courses using Articulate and other software.

• Develop outlines, write video scripts, and create graphics for application training.

• Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.

• Highly organized self-starter, with the ability to multi-task and work under tight deadlines with flexibility.

• Excellent written and verbal communication along with strong attention to detail and follow-through skills.

• Assist the eLearning Manager with special projects, as needed.

Requirements:

• 3 years of experience working in instructional design, learning and development, or an eLearning role and good experience in designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.

• Working knowledge of Learning Management Systems and eLearning tools such as Articulate Rise and Vyond.

• Working knowledge of digital adoption platforms and graphic design and related tools.

Job description

The role requires you to design development pipelines from the ground up, Creation of Docker Files,  design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.

Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.Requirement
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins. 
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache. 
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.

Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.

Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).

• Develop scalable, secured, and efficient backend for the website, mobile app, and browser extension.
• Integration of user-facing elements developed by front-end developers
• Solve complex performance problems and architectural challenges
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across related applications
• API development for mobile app, browser extension, web
• Design and maintain a database
• Develop components of the database such as storage, queries, and triggers
• Create reusable, effective, and scalable PHP code
• Implement security and data protection measures
• Integration of payment gateway, third-party services via API
• Source code management using bit bucket/git
• Using/creating packages for reusability across the products
• Integration of multiple data sources and databases into one system

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals