Customer Services

Review Criteria:

Mandatory:

• Strong senior motion graphics designer profile
• Must have 3 + years of professional experience in motion design with direct exposure to app-based and web-based products.
• Must have end-to-end ownership of product motion design, including UI animations, micro-interactions, and product showreels that have shipped in live products.
• Must have a strong portfolio showcasing product-focused motion design, UI/UX animations, and micro-interactions (not marketing-only work).
• Must have demonstrated experience working on digital products (mobile apps / web platforms / SaaS / dashboards).
• Must have experience collaborating with product designers and developers and be able to clearly articulate motion decisions and UX rationale.
• Must have strong expertise in Figma, After Effects, Protopie, Lottie, and related prototyping tools.

Preferred:

• Experience working in SaaS, enterprise platforms, or complex dashboards.

Role & Responsibilities:

We are looking for a highly qualified Senior Motion Graphics Designer to join our UX design team. We need someone who can produce high-octane product showreels for our social channels and website, while also collaborating with our UI/UX team to design sophisticated animation and micro-interactions for the apps we build.

Key Responsibilities:

• Product Showreels & Marketing: Conceptualize, storyboard, and execute high-quality 2D and 3D motion graphics for product launches, social media ads, and website headers.
• UI/UX Motion: Collaborate with Product Designers to create motion languages for our apps. You will design micro-interactions that enhance the user experience and feel natural.
• Storytelling: Translate marketing scripts and product features into compelling storyboards and style frames before execution.
• Technical Execution: Ensure all animations are smooth and professional
• Audio & Sfx: Handle SFX selection and basic audio mixing
• Innovation: Stay updated on AI tools, new plugins and industry trends to continuously improve our workflow and output.

Ideal Candidate:

• Experience: 3–5 years of professional experience in motion design.
• Portfolio: A strong portfolio is non-negotiable. It must showcase a mix of promotional motion graphics (showreels) and UI/UX motion behaviors.
• Software Mastery: Expert-level proficiency in Adobe After Effects, Premiere Pro, Photoshop, and Illustrator.
• UI Motion Knowledge: Familiarity with tools or formats like Lottie, Rive and working with UI files from Figma.
• 3D Capability: Proficiency in 3D workflows (Cinema 4D, Blender, or 3D within After Effects) is highly desirable for creating product visualizations.

Perks, Benefits and Work Culture:

• Our projects are fast paced. Everyone is expected to take ownership of the work assigned and are accountable for the same.
• We love to work with people who are proactive, Solution providers and are contributing positively.
• The office has an open culture.
• We encourage leadership development.
• We have worked with the #1 Sports stadium in the world and developed solutions used by NFL, NBA, and Soccer teams.
• We are currently working with clients on the Forbes list USA. One of them is the youngest RE billionaire in the USA.
• Our clients include few fortune companies.
• We have developed solutions featured by Apple and Microsoft.
• We won all the entries sent to design awards including few Indian and International design awards.
• We are working with one of the 50 largest employers of NYC in the health care domain.
• We are working with both emerging and very successful start-ups globally.

We are looking for a Staff Engineer - PHP to join one of our engineering teams at our office in Hyderabad.

What would you do?

• Design, build, and maintain backend systems and APIs from requirements to production.
• Own feature development, bug fixes, and performance optimizations.
• Ensure code quality, security, testing, and production readiness.
• Collaborate with frontend, product, and QA teams for smooth delivery.
• Diagnose and resolve production issues and drive long-term fixes.
• Contribute to technical discussions and continuously improve engineering practices.

Who Should Apply?

• 4–6 years of hands-on experience in backend development using PHP.
• Strong proficiency with Laravel or similar PHP frameworks, following OOP, MVC, and design patterns.
• Solid experience in RESTful API development and third-party integrations.
• Strong understanding of SQL databases (MySQL/PostgreSQL); NoSQL exposure is a plus.
• Comfortable with Git-based workflows and collaborative development.
• Working knowledge of HTML, CSS, and JavaScript fundamentals.
• Experience with performance optimization, security best practices, and debugging.
• Nice to have: exposure to Docker, CI/CD pipelines, cloud platforms, and automated testing.

About HiWi Forex Transaction Services Pvt. Ltd. (HiWiPay)

HiWiPay is a cross-border fintech platform that simplifies global payments and trade for Indian exporters, MSMEs, and B2B businesses.

Built around its flagship HiWiPay EXIM product, the company enables businesses to collect payments from 25+ currencies and 150+ countries with fast, transparent settlements into India, often within 24 hours.

HiWiPay combines global collection accounts, smart FX, and a compliance-first stack (including e-BRC/e-FIRA and documentation workflows) so exporters can manage payments, documents, and regulatory requirements on a single digital platform.

Backed by leading investors and banking partners, HiWiPay’s mission is to make cross-border payments feel local secure, reliable, and fully aligned with Indian and global regulations so businesses can focus on growth instead of navigating the global money maze.

About the Internship:

We are looking for enthusiastic and driven Inside Sales Interns who will be responsible for connecting with potential sellers and guiding them on how to register and list their products on e-commerce platforms such as Amazon, eBay, Etsy, etc. This role is ideal for candidates who want to build a career in sales and eCommerce.

Job Responsibilities:

1. Reach out to potential sellers through outbound calls and explain the benefits of selling on eCommerce platforms.

2. Guide sellers step-by-step on the registration and onboarding process on platforms like Amazon, eBay, Etsy, etc.

3. Assist sellers in understanding product listing, cataloging, and basic platform requirements.

4. Follow up with interested sellers to ensure completion of onboarding and account activation.

5. Address basic seller queries and coordinate with internal teams for issue resolution.

6. Maintain and update daily activity in CRM systems.

Other requirements:

1. Undergraduate (pursuing 1st or 2nd year), graduate or MBA fresher/students pursuing MBA (sales/marketing preferred).

2. Strong communication and convincing skills.

3. Interest in sales, business development, and eCommerce.

4. Immediate joiners preferred as candidate should be available to start by 1st April 2026.

Additional Information:

1. Job Title: Inside Sales Intern – e-commerce (seller onboarding – WFH).

2. Location: Mumbai (Prabhadevi).

3. Duration: 3 Months (Full-Time).

4. Stipend: Rs. 8000/- to Rs.10,000/-.

5. You will be working in a work from home (WFH) setup and are required to report virtually on a daily basis at the time specified by your manager.

6. Incentives is Rs. 500 per sign up (E.g. 15 sign up a month*500 = 7500).

7. Office timings are 10:00 AM to 7:00 PM.

Note – Its a Hybrid module, employee has to visit office once a day for the review and other discussion with the respective manager.

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

• Work on large-scale, custom distributed software systems using Java, Scala,
• MongoDB, JavaScript (AngularJS, ReactJS), and the likes
• We work almost exclusively on customer site providing a mix of delivery and consulting
• services, so you'll be flexible about travel
• Employ Agile development including task estimation, test automation, deployment automation, and Continuous Integration to improve overall execution speed and product quality
• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a designation or title
• Spread the word about best practices in software development inside and outside the Equal Experts community like Expert Talks

• 6 + years of Hands-on development and delivery experience with Java, Scala, and the likes
• Passion for software engineering and craftsman-like coding prowess
• Great OO skills, including strong design patterns knowledge
• Experience working with Agile, TDD, Lean, and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)
• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business problems