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Customer Services
Vertex cosmos
Customer Services
Vertex cosmos's logo

Customer Services

at Vertex cosmos

Agency job
0 - 2 yrs
₹1L - ₹2L / yr
Gurugram
Skills
Customer Service
Customer Support
Business Process Outsourcing (BPO)
Customer Relationship Management (CRM)
Communication Skills
Effective communication

Hiring for BPO Industries:

Position - Customer Service

Experience - 0-2 years

Salary - 10000-15000 Rs per month.

Shift - Rotational

Communication - Excellent in hindi and English(Mendatory)

Location- Gurgaon/Bangalore

 

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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JOB SUMMARY

Commissioning of IPMS system at Project Sites (Shipyards) by conducting successful Harbour and Sea Acceptance tests. Facilitate handover of system to customer after successful commissioning. Daily reporting to Project Manager to plan day to day/weekly commissioning activities. Report issues if any to Engineering and implement suggested resolution. Support Customer Documentation preparation activity. Create "Lessons Learnt" while commissioning to support Knowledge Management. Impart basic hands on training to customer to operate / maintain the IPMS if called for.


JOB PROFILE

DEPARTMENT-Commissioning

JOB TITLE- Senior Service Engineer Commissioning

REPORTING TO-Site Manager / Project Manager

BASED

Navi Mumbai (involves extensive travelling to overseas/domestic sites)


JOB PURPOSE

Responsible for the testing and commissioning of Alarm & Monitoring Systems, and Integrated Platform Management Systems (IPMS) either at customer’s premises or at shipyards worldwide.


KEY RESPONSIBILITIES

· Commissioning and final handover of IPMS project sites in line with project timelines

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· Installation support, Commissioning and troubleshooting of IPMS hardware.

· Facilitate / Perform / drive Harbour Acceptance Test / Sea Trials in accordance to defined Documented Test Procedures

· Change management (Engineering) at site

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· Site Issue tracking and Management reporting

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QUALIFICATIONS & EXPERIENCE

Degree / Diploma in either Electronic Engineering or Electrical & Electronics Engineering, ideally with a minimum of 5 years’ experience in a relevant control and automation industry


Essential Skills & Experience

In depth knowledge of:

o  PLC and Scada based software packages and environment

o  Analogue / digital monitoring and control systems and associated I/O hardware.

o  Interfacing to third party equipment with serial communications

o  Sensors and sensor technology.

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o  P&ID drawings

· Competent in computer technology and Ethernet networks.

· Prepared for extensive worldwide travel to any country for extended periods

· Prepared to work on site aboard a variety of marine vessels, afloat and in shipyards.

· Ability to work well within a team whilst at the same time demonstrating initiative and the ability to work without supervision

· Experience of ship and marine systems e.g. power and propulsion control, chart systems, radar or communications, is a distinct advantage.

· Excellent interpersonal skills – able to communicate well (via email and telephone) with customers.

· Solid problem solving, decision making and analytical capabilities.

· Good planning & organizing skills

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· Experience of PLC programming using IEC 61131-3 programming languages

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Must-Haves

QUALIFICATIONS & EXPERIENCE

Degree / Diploma in either Electronic Engineering or Electrical & Electronics Engineering, ideally with a minimum of 5 years’ experience in a relevant control and automation industry

 

Essential Skills & Experience

Must have skills

• Onsite commissioning

• PLC, SCADA

• Marine domain

 

Nice to Haves

Good to have skills

• IPMS

• VME

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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