Digital Marketing Executive

Role & Responsibilities

You will be working with the Rust compiler and will be responsible for compiling to alternate targets such as WebAssembly

You will be exposed with TDD for unit testing individual functions and integration testing for testing publicly exposed APIs

Working with a Git style workflow where every commit deploys to a stagingenvironment and merged pull requests deploy to production

Setting up CI/CD pipelines for testing and deployment (canary, staging) using Github actionsaccording to project needs

Developing software in Rust

Maintaining and improving existing rust codebases.

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

A Sales Coordinator in Chennai, Tamil Nadu typically supports the sales team by handling administrative tasks, coordinating sales activities, and providing customer support.

Interpret data, analyze results using statistical techniques and provide ongoing reports

Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Acquire data from primary or secondary data sources and maintain databases/data systems

Identify, analyze, and interpret trends or patterns in complex data sets

Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems

Work with management to prioritize business and information needs

Locate and define new process improvement opportunities

Role Description

Business Development Manager

We are seeking an ambitious, smart and target-oriented individual for generating sales to join our business development team. This role is a hybrid role in a middle to senior position.

Requirements

·        Excellent Communication skills - verbal and written (Verbal Skills, Command over Language, Fluency)

·        Ambitious and aggressive approach towards sales

·        4 to 6 years of experience in a sales role (preferably in PR agency/ handling a PR role for a company, or a media company / agency or a digital marketing agency or role)

·        Diligent, persistent with strong follow-ups

Responsibilities

• Identifying new opportunities and clients
• Generating leads via multiple sources including but not limited to cold calling, emailing, social media, and others
• Develop the pipeline of new business coming in to the company by preparing for potential growth opportunities
• Contributing to pitch presentations and pitching to clients to acquire new business
• Coordinating with the team and founders to come up with new offerings to increase revenue from existing clients
• Competitor analysis: Should keep a close eye on the work done by competitors and come up with strategies to acquire those clients
• Providing management with client / market feedback
• Ability to do research and build a digital marketing strategy - including audience, brand & category research
• Maintaining a good relationship with clients
• Mapping potential business deals by contacting potential clients; discovering and exploring opportunities
• Meeting the agency’s business targets
• Developing long-term relations with clients
• Differentiating the agency’s solutions in comparison to the competitors to get more conversions
• Great communication and people management skills
• Record and maintain information on business closed, ongoing projects, etc. on an ongoing basis in the agency’s in-house systems and records

Benefits to the candidate

·        Getting first-hand experience closing and managing clients from across the globe

·        Getting the opportunity to learn about the publica relations industry from the ground-up

·        Working closely with the founding team with decades of industry knowledge

·        Working in an environment that allows freedom and offers opportunities to grow and learn within and beyond the specific role

·        Experience of working in a diverse remote team that spans across Asia, North America & other regions

Compensation

·        Basic in-hand salary: The range will be between INR 6 to 8 lacs per annum depending upon prior experience

·        Incentive structure: There will incentives in the form of commissions involved depending upon the service and the market. These will be discussed in detail during the interview

Job Location

Candidate has the flexibility to work from home or any location of their choice.

Timings: 6.00 pm to 3.00 am IST (adjusted as per daylight savings)

The work shift is as per Eastern Time

Industry: Public Relations, Internet, Online Media

Company Description

Established in 2014, Facilius Inc. (www.faciliusinc.com) is a Public Relations and media placement agency. It works directly with top-tier media outlets such as Forbes, Entrepreneur, Variety, US Weekly and many more. It operates on a unique model unlike any PR agency where they work with a clientele that includes entrepreneurs, businesses, corporates, celebrities, and professionals across the US, UK, middle east, Asia and other regions. The team currently includes 21 people from across the globe.

Dear Candidate,

Greetings from HCL Technologies Ltd.

• Make sense of Cyber security and compliance frameworks that apply to your business or industry
  • Identify business risks, taking into account the role of your hosting service provider
  • Determine which Cyber security controls are required to mitigate your identified risks
  • Improve collaboration and communication during Cyber security Incident mitigation and response.
  • Establish the necessary framework based on NIST Framework to maintain and continually improve your information security program over time based on evolving scope and emerging risks
  • Document and track efforts for evidence collection and audit preparation

• will have primary responsibility for coordinating and implementing effective Cyber Security management across the account. This role will ensure that all Supplier obligations are met regarding compliance with Security guidelines, data protection, regulations, Supplier policies, and key controls.
• provide implementation and ongoing operation of Security management framework;
• be responsible for coordinating activities to address the key Security risk exposures;
• ensure Security awareness training of, and assistance in the implementation of robust Security management practices across Security operations;
• direct the design of controls to address emerging or new Security risk and compliance requirements;
• carry out regular and frequent assurance reviews of the design and operating effectiveness of Security controls;
• implement, monitor and report on key Security risk indicators to identify and address emerging risks;
• coordinate with other Service Providers and Security functions, to facilitate client’s audits and inspections;
• manage and report on responses and actions to address Security audit points, inspection deficiencies, or control weakness identified during normal operations.
• review outcome of cyber security risk assessment, timely implement open action items and report progress to stakeholders
• incorporate vulnerability testing as an integral part of change management
• Should have good knowledge of Cyber Security Framework and controls
• CISA ,CISM or CISSP certification should be preferred.
• Have good understanding of Security policy and process along with ITSM process.