Telesales Team Leader

Job Title : Lead – Endpoint Security & Tooling

Experience : 7+ Years

Location : Sector 32, Gurgaon

Work Mode : 5 Days Working (On-site/Hybrid)

Notice Period : Immediate to 15–20 Days

Role Overview :

We are looking for a skilled professional to Lead endpoint security operations, tooling, and architecture.

The role involves managing tools like Intune and Zscaler, developing secure endpoint policies, performing risk assessments, and driving continuous improvements in endpoint protection.

Mandatory Skills :

Microsoft Intune, Zscaler (ZIA/ZPA), EDR tools, Application Control, risk assessment, endpoint policy design, and strong knowledge of endpoint security architecture.

Key Responsibilities :

• Manage and optimize endpoint security tools (Zscaler, Intune, EDR, Application Control).
• Configure, maintain, and troubleshoot endpoint security infrastructure.
• Lead policy development, risk assessment, and architecture design for secure endpoints.
• Collaborate with IT and security teams to align tools and practices with compliance.
• Stay updated with evolving security threats, tools, and standards.

Preferred Certifications :

CISSP, CEH, CESP (optional)

What you'll work on

* Performance validation of large SaaS platforms

* Load, stress, endurance and spike testing

* Performance testing using K6

* Testing cloud-based systems on AWS

* Identifying bottlenecks and recommending improvements

Skills we’re looking for

* Strong experience in performance / non-functional testing

* Must have Hands-on with AWS and large-scale system testing

* Experience testing applications deployed on AWS

* Understanding of distributed systems and performance metrics

Job Description: Education Counsellor

We are looking for a driven and people-focused Education Counsellor to join our team. The ideal candidate will excel at identifying potential students, understanding their needs, and guiding them toward the right educational solutions. You will play a key role in driving admissions by generating leads, engaging with prospects, and nurturing them through the decision-making journey.

Responsibilities

Identify and qualify potential students through various lead-generation channels.

Prospect new leads via cold calling, follow-ups, events, referrals, and digital outreach.

Understand student/parent needs and recommend suitable programs or courses.

Engage with key decision-makers and build strong advisory relationships.

Maintain accurate records of interactions, updates, and progress in the CRM system.

Achieve monthly targets and contribute to the overall growth of the admissions pipeline.

Qualifications

Bachelor’s degree or equivalent experience.

2+ years of experience in counselling, sales, or customer-facing roles.

Strong communication and interpersonal skills with the ability to influence decisions.

Experience using Salesforce or similar CRM platforms.

Ability to work independently, meet targets, and manage multiple leads effectively

Salary -35k-38k CTC (2+ year exp)

Shift : 10AM-7PM

Week off-Sunday

Location: PADMANABHANAGAR, Bengaluru

Who we are looking for

A candidate who can design, build and configure applications to meet business process and application requirements.

Key Role Requirements:

• Experience in Java-J2EE Development
• Hands-on experience in Struts (Core Java, JSP, Servlets, EJB) framework.
• Hands-on experience in Oracle SQL, Procedures
• Hands-on experience in Spring boot, Spring batch
• Should have worked on application servers like IBM WAS / Jboss / Web logic.
• Knowledge of basic Linux commands and BIRT reporting tool is an added advantage.
• Knowledge in SVN or any other version control is an added advantage.
• Knowledge in Build tool like ANT, Maven is an added advantage
• Strong problem solving and analytical capabilities.

Responsibilities

• Work on execution and scheduling of all tasks related to assigned projects' deliverable dates
• Optimize and debug existing codes to make them scalable and improve performance
• Design, development, and delivery of tested code and machine learning models into production environments
• Work effectively in teams, managing and leading teams
• Provide effective, constructive feedback to the delivery leader
• Manage client expectations and work with an agile mindset with machine learning and AI technology
• Design and prototype data-driven solutions

Eligibility

• Highly experienced in designing, building, and shipping scalable and production-quality machine learning algorithms in the field of Python applications
• Working knowledge and experience in NLP core components (NER, Entity Disambiguation, etc.)
• In-depth expertise in Data Munging and Storage (Experienced in SQL, NoSQL, MongoDB, Graph Databases)
• Expertise in writing scalable APIs for machine learning models
• Experience with maintaining code logs, task schedulers, and security
• Working knowledge of machine learning techniques, feed-forward, recurrent and convolutional neural networks, entropy models, supervised and unsupervised learning
• Experience with at least one of the following: Keras, Tensorflow, Caffe, or PyTorch

Job Role

Understand the requirements and Develop Web Applications independently

coordinate/prepare report status on development tasks: design, unit test, code, source control Job Responsibility Should be able to code independently or with minimal support from leads.

Should be able to adhere to all customer processes.

Should be able to communicate with customer teams.

Should be able to understand the application, design and translate the same to code.

Should be able to write unit test cases

• copy writing experience with good Advertising agency or design studio
• Possession of creative flair, versatility, conceptual/visual ability and originality
• Able to write long copy for website, brochures, blog and short and creative copy for ad campaigns, social media etc.
• Developing creative ideas and concepts for various media vehicles like taglines, jingles, ad campaigns, brochures, social media posts etc.
• Writing clear, persuasive, original copy
• Proofreading copy to check spelling and grammar
• Amending, revising or redeveloping adverts or campaigns in response to feedback from the creative director, account team or clients;
• Overseeing campaigns through the production stage to completion

• Strong programming skills in JavaScript.
• Experience with ReactJ, frontend frameworks like bootstrap, Jquery.
• Good knowledge in HTML5, CSS, CSS3 and Object Oriented concepts
• Experience in working with RESTful APIS.
• Experience with HTTP, HTTPS and WebSockets.
• Knowledge in version control- Git, Subversion.
• Exposure to OWASP standards and guidelines.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support