Telesales Team Leader

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

• Dynatrace Expertise: Lead the implementation, configuration, and optimization of Dynatrace monitoring solutions across diverse environments, ensuring maximum efficiency and effectiveness.
• Cloud Integration: Utilize expertise in AWS and Azure to seamlessly integrate Dynatrace monitoring into cloud-based architectures, leveraging PaaS services and IAM roles for efficient monitoring and management.
• Application and Infrastructure Architecture: Design and architect both application and infrastructure landscapes, considering factors like Oracle, SQL Server, Shareplex, Commvault, Windows, Linux, Solaris, SNMP polling, and SNMP traps.
• Cross-Platform Integration: Integrate Dynatrace with various products such as Splunk, APIM, and VMWare to provide comprehensive monitoring and analysis capabilities.
• Inter-Account Integration: Develop and implement integration strategies for seamless communication and monitoring across multiple AWS accounts, leveraging Terraform and IAM roles.
• Experience working with On-premise Application and Infrastructure
• Experience with AWS & Azure and Cloud Certified.
• Dynatrace Experience & Certification

• Build fast and efficient next-generation web applications
• Implement new features and optimize existing ones
• Collaborate with Designers to iterate on the design
• Work closely with Backend Engineers to integrate APIs and other services
•  Find and address performance issues
• Identify and communicate front-end best practices
• Customer-focused, whether responding to support queries or developing new features and functionality.
• Able to provide constructive feedback and effectively review code, guiding other UI engineers in the right direction

• 3+ years of experience in UI/frontend development.
• Hands-on experience using React as a front-end development framework.
• Sound knowledge of front-end development languages, tools and methodologies like HTML5, CSS3, JavaScript and associated technologies and toolsets (e.g. jQuery, Sass)
• Able to write front-end code that is cross-browser and cross-device friendly, through responsive or adaptive techniques is essential.
• Working knowledge of AWS for product development and deployment is preferred
• Experience using Continuous Integration (CI) / Continuous Delivery (CD) systems for development and deployment.
• Proven knowledge of Test-Driven Development (TDD).

What You'll do:

• 4+ years of experience building scalable backends using Nodejs
• In-depth knowledge of any framework of Nodejs (i.e. Express, Hapi, Koa.js)
• Hands on experience with developing REST APIs using Node.js and any of the above framework
• Should have experience with Socket.IO
• Familiar with oauth integration Social Networking API (Facebook, Twitter, Linked In, Google+)
• Good understanding of standard authentication systems such as OAuth2 and JWT
• Knowledge of server-side templating (e.g. Jade, Handlebars.js, etc.)
• Should have understanding of model, caching, async mechanisms
• Hands-on experience with implementing Role based User authentication and authorization system
• Understanding of caching, database interactions, middlewares
• Able to engineer the best performing solutions and always keeping scalability in mind

What makes you a great fit:

• Strong problem solving skills
• Knowledge of data structures and algorithms
• Hungry for more responsibility and knowledge
• Passion for building robust systems that are engineered to handle failure scenarios, an undying love and attitude for maintaining coding standards
• Strong advocate for producing quality software who makes sure issues are raised and resolved
• Experience with at least one of the cloud platforms like AWS, GCP, Azure, Digital Ocean etc. (docker, Kubernetes, microservice good to have)

Must have skillsets:

Skills : NodeJs

Experience required: + years

Job Type: Full time/ Permanent

Perks and Benefits :

• 5 days working.
• Flexible shift timings
• Company-sponsored certifications.
• Team friendly culture
• Flat hierarchy
• Carrom, Table tennis games, Cricket Tournament Participation for interested employees
• Snack-filled pantry for team members
• Group Medical Insurance (*)

JOB ROLE: Content Writer

JOB TITLE: Senior Associate, Internal Communications (Junior position)

EXPERIENCE: 4-5 years | LOCATION: Hyderabad/ Bangalore/Gurgaon

We are looking for a content writer to create engaging, high-quality, informative content for a variety of media as part of our Internal Communications team.

Your main duties will include creating informative content, articles and videos. You will also establish and maintain processes and SLAs, and implement systems inline with our communications strategy.  

The ideal candidate will be ultra-creative and have brilliant writing, editing and proofreading skills.

WHAT YOU'LL DO DAY-TO-DAY:

Primary responsibilities: Create content for internal campaigns, newsletters, the intranet, emailers, presentations and videos.

• Write: Create engaging employee-centric content (written + video) for internal communication platforms. Research and develop quotes from people, write stories, videos scripts in adherence with editorial style guidelines, and contribute to the newsletters, communities and the intranet.
• Communicate: This role entails providing editing, proofreading, and designing support for HR, Finance and other internal teams to drive campaigns and business communication.
  Craft the messaging and program for leadership messages, town halls and webcasts through agenda creation, speaker selection and logistics.
• Collaborate: Work cross-functionally in close partnership with Human Resources, Administration, Marketing, Product Management, and Leadership to execute their communication requirements from concept to delivery.
• Manage: Maintain the https://www.simpplr.com/blog/2019/intranet-content-series-fun-intranet-topics-to-engage-employees-for-every-month/">editorial calendar(intranet, blogs, newsletters, etc.). Provide project management expertise in the production of communication materials to support our communication plans and strategies

Secondary responsibilities:

• Analyze: You will collaborate with various teams/employees to develop consistent and engaging content for our social media channels.
• Detect: You will identify opportunities to improve brand positioning on our external platforms.
• Streamline: Establish a more formal system of measurement and evaluation for internal and external communication to help improve performance across the Communications function. Create a system that effectively uses the performance data to deliver valuable insight.

WE'RE LOOKING FOR:

• Qualification: Someone with four to five years of relevant experience with a Master's degree in English literature, journalism, communications, or public relations.
• Expertise: You must possess excellent writing, editing, and proofreading skills, preferably in a corporate environment. You must have the journalistic ability to source stories from employees and have experience managing various corporate communications channels, including corporate intranet and other mediums. 
• Interpersonal skills: You need good interpersonal and relationship-building skills to work with external vendors and internal teams. You must also be confident interacting with senior executives and explaining communication techniques.
• Creative skills: You need the creative ability to devise communication strategies in sync with the organization's objectives. Utilize, reuse and recycle existing resources to your advantage.
• Project management skills: You need to be organized and creative. You should be able to manage multiple tasks, prioritize and deliver top-notch quality deliverables on time, adapt and change directions instantly, and be comfortable working in a fast-paced environment.
• Fearless when embracing technology:You should be willing to learn new programs to enhance company-wide communication. 

Added Skills:

• Working knowledge of Adobe Photoshop/ Corel Draw and any video-editing software will be an asset.
•  

Get to know us:

• About Netcracker India

At Netcracker, our colleagues power successful digital transformations worldwide for over 250 service providers. We do it with groundbreaking solutions, unmatched services, and market-leading innovation. Gain insights about our mission, core values, culture, and opportunities from our leadership team - https://www.youtube.com/watch?v=6Q8LwRdo2qA">Click here ►

• Visit our https://www.linkedin.com/company/netcrackertech/life/india/">LinkedIn Life page for real-time updates on what happens inside Netcracker- our life and culture.
  
  

Note: Netcracker benefits vary by country and are subject to eligibility requirements.
Netcracker is an equal opportunity employer that is committed to inclusion and diversity.

• Hands on experience in AWS provisioning of AWS services like EC2, S3,EBS, AMI, VPC, ELB, RDS, Auto scaling groups, Cloud Formation.
• Good experience on Build and release process and extensively involved in the CICD using

Jenkins

• Experienced on configuration management tools like Ansible.
• Designing, implementing and supporting fully automated Jenkins CI/CD
• Extensively worked on Jenkins for continuous Integration and for end to end Automation for all Builds and Deployments.
• Proficient with Docker based container deployments to create shelf environments for dev teams and containerization of environment delivery for releases.
• Experience working on Docker hub, creating Docker images and handling multiple images primarily for middleware installations and domain configuration.
• Good knowledge in version control system in Git and GitHub.
• Good experience in build tools
• Implemented CI/CD pipeline using Jenkins, Ansible, Docker, Kubernetes ,YAML and Manifest

• Meet prospective clients, execute effective product demonstrations, emphasizing product features  and benefits with focus on the value of the solution 
• Consult with hospitals to understand product needs and expectations 
• Prospect, educate, qualify, and generate interest or Sales Opportunities in key account areas (SML hospitals) 
• Develop and accomplish a lead generation plan including Outbound and Inbound prospect 
  management 
• Follow up with prospective clients and be an expert in closing deals 
• Attending sales group meetings concerning sales targets, forecasts, and reporting on maret situation and competition 
• Participating in conferences, representing the company for brand awareness 
• Ensure proper reporting of sales/CRM numbers to GM sales to effectively drives sales and output 
• Maintaining and expanding the database of prospects for the organization 
• Providing suggestions to improvise on sales and marketing strategies