Telesales Executive

Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.

Job Responsibilities

• Liaise with business users across locations to understand/ document business requirements, detail the use cases & propose solution options for automation

• Guide and Implement Best practices for Microsoft Power Platform

• Analysis and Design of Power Platform based apps.

• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits

• Ability to wear multiple hats including but not limited to Business Analyst, Developer, Project Manager, Tester & Business User

• Monitors and measures the effectiveness of digital robots and creates reports on impact of the robotic solution.

• Conduct training / Hackathons from an Enablement perspective. Required Skills

• 4+ years of experience with Microsoft Power Platform.

• Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

• Expertise in User permissions configuration.

• Bachelor's in computer science or related field.

• IT experience with n-tier, database, and client server design/development

• Architecting and designing business applications using Power Apps, Power Automate, Power BI.

• Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

• Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills:

• Well versed with SDLC, Agile, CD&CI methodologies.

• Knowledge and expertise on Plugins

• Hands-on Java experience is an asset.

• Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.

• Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)

• Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.

• Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

Roles and Responsibilities:

Perform detailed feature requirements analysis along with a team of Senior Developers, 

define system functionality, work on system design and document the same

● Design/Develop/Improve Cogno AI’s backend infrastructure and stack and build fault￾tolerant, scalable and real-time distributed system

● Own the design, development and deployment of code to improve product and platform 

functionality

● Taking initiative and giving ideas for improving the processes in the technology team 

would lead to better performance of the team and result in robust solutions

● Writing high-performance, reliable and maintainable code

● Support team with timely analysis and debugging of operational issues

● Emphasis on automation and scripting

● Cross-functional communication to deliver projects

● Mentor junior team members technically and manage a team of software engineers

● Taking interviews and making tests for hiring people in the technology team

What do we look for?

The following are the important eligibility requirements for this Job:

● Bachelor's or Master's degree in computer science or equivalent.

● 5+ years of experience working as a software engineer, preferably in a product-based 

company.

● Experience working with major cloud solutions AWS (preferred), Azure, and GCP.

● Familiarity with 3-Tier, microservices architecture and distributed systems

● Experience with the design & development of RESTful services

● Experience with developing Linux-based applications, networking and scripting.

● Experience with different data stores, data modelling and scaling them

● Familiarity with data stores such as PostgreSQL, MySQL, Mongo-DB etc.

● 4+ years of experience with web frameworks (preferably Django, Flask etc.)

● Good understanding of data structures, multi-threading and concurrency concepts.

● Experience with DevOps tools like Jenkins, Ansible, Kubernetes, and Git is a plus.

● Familiarity with elastic search queries and visualization tools like grafana, kibana

● Strong networking fundamentals: Firewalls, Proxies, DNS, Load Balancing, etc.

● Strong analytical and problem-solving skills.

● Excellent written and verbal communication skills.

● Team player, flexible and able to work in a fast-paced environment.

● End-to-end ownership of the product. You own what you develop.

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

🚀 We’re Hiring: Senior Software Engineer – Backend | Remote | Full-time

Are you a backend engineering expert who thrives in high-growth startup environments?

Do you enjoy solving complex challenges with the latest technologies like Java 18+, Spring Boot 3+, and scalable microservices?

We’re looking for a Senior Software Engineer – Backend to help us build a world-class data science platform that powers cutting-edge AI solutions.

What You’ll Do:

🔹 Build and optimize scalable, secure backend systems

🔹 Collaborate with product owners & architects to shape business solutions

🔹 Deliver high-quality, production-ready code with best practices (unit testing, CI/CD, automation)

🔹 Work with modern tools like Kubernetes, Docker, NodeJS, React

🔹 Contribute to a high-performance engineering culture and drive innovation

What We’re Looking For:

✔️ 6+ years of experience with Java/Python, Spring Boot, REST APIs, microservices

✔️ Strong CS fundamentals, algorithms, and system design skills

✔️ Experience in secure web applications & scalable backend architectures

✔️ Knowledge of cloud (AWS/GCP/Azure), GitHub Actions, and Unix scripting

✔️ Startup mindset – fast learner, problem solver, impact-driven

🌍 Remote | High-growth environment | Global impact

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Roles and Responsibilities:The incumbent will be:

1.) Responsible for inbound/outbound prospect calls and convert them into sales.

2.) Sell products by establishing and developing relationships with prospects.

3.) Ability to convert high revenue leads.

4.) Ability to retain customers to increase repeat business.

5.) Customer identification, call planning, account management and closing.

6.) Maintain all clients contact details in CRM system (Clients Contacts, Call Reports, Price Quotes, Email Correspondence.

7.) Develop and maintain business plans to achieve sales targets.

Desired profile:

1. Graduate in any stream. Engineering graduates preferred.

2. Experience in online / telesales / telemarketing.

3. Proficiency in spoken English is a must.

4. Familiarity with e-commerce and its components

5. Knowledge on software like Zoho CRM, Salesforce is an added advantage.

6. Highly analytical, self-driven individuals preferred.

• Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
• Perform product analysis and development tasks of an increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for AngularJS projects.
• Develop application code and unit test in the AngularJS, Rest Web Services and Java technologies for the Application Development Center. 
• Ensuring high performance

• Strong expertise with HTML, CSS, and writicross-browser-compatibleble code.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS, JQuery, NodeJS, GruntJS)
• Familiar with testing frameworks (Ex. Jasmine)
• Test runner framework (Ex. Karma)
• Hand on and implements complex AngularJS applications, directives, controllers, services
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

• Systems: eCommerce, CMS, Transaction website, payment gateways, Omni-channel, Postman Application
• Role: Will be responsible for testing website, POS, Logistics systems. Integration testing. Automate scripts and test data. Testing of website on different screens, resolution, regression, performance & integrity testing. Build use cases, test cases and test data including API testing for request & response
• Education : BE/BTech
• Experience : 4-6 Years. Manual and/or Automation Testing, Understanding and usage of tools like Silenium, JIRA. Team player. Leadership qualities and coordination with different stakeholders

ABOUT ZYCUS:

Headquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.

We develop cloud-based (SaaS) https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fsolution%2Fprocurement-performance.html">Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. We are proud to have as our clients, some of the best-of- breed companies across verticals like Manufacturing, Automotive, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more. 

With a team of 1000+employees, we are present in India with 3 development centers at Bengaluru, Mumbai & Pune and offices in the https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fcareers%2FUS-Careers.html">U.S., U.K., Australia, https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fpress-releases%2Fzycus-expands-middle-east-presence-with-new-location-in-dubai.html">Dubai and https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fpress-releases%2Fzycus-continues-global-expansion-with-new-office-in-singapore.html">Singapore, Amsterdam. 

https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fcompany%2Fcareers.html">Know more about the LEADER of: https://workable.com/nr?l=http%3A%2F%2Fcampaign.zycus.com%2FGMQ2017">Gartner’s 2013, 2015 & 2017 Magic Quadrant for Strategic Sourcing Application Suites and https://workable.com/nr?l=http%3A%2F%2Fcampaign.zycus.com%2FThe-Forrester-Wave-eProcurement-Q2-2017-Zycus-Named-a-Leader">The Forrester Wave™: eProcurement, Q2 2017

1. Involvement in the full software development life cycle with stringent needs on (i) time to market, & (ii) quality of product - functional and non-functional aspect.
2. Ownership of complex software architectures, operational metrics, and running the day to day business operations.
3. Designing and defining the interaction between the different components and teams.
4. Work closely with peers and product managers to develop great technical design and approach for new product development.
5. Definition of, and compliance with, a world-class build/release and configuration management process.

This position will report in to Director of engineering & the roles & responsibilities are as below: 

1. Identify the technologies that would be used for the product.
2. Recommend the development methodology and framework for the project.
3. Provide the overall design and structure to the application.
4. Ensure that the product is adequately defined & documented.
5. Establish design/coding guidelines and best practices, and drive usage of design patterns.
6. Enforce compliance with coding guidelines using code reviews etc.
7. Build solution which is easily configurable, deploy-able and secure in SaaS environment.
8. Responsible for planning product iterations & releasing iterations on schedule.

   The Applicant with a total experience of 10-20years, should have hands-on development experience in Core Java and J2EE with proven expertise in writing application architecture and core design ground up with sound algorithmic thought process enabling bullet-proof application performance in terms of key drivers like security, load, scalability, etc.

   Skills and Technologies:
   1. Versatile experience with delivering highly available services on multiple technology stacks in traditional data centers, public clouds, and private clouds.
   2. Core Java, J2EE, Spring, Hibernate, JMS/Rabbit MQ/Kafka, Web-Services, Oracle, MSSQL, JSP-Servlets, , Design Patterns.

   Nice to have: New edge technology (Hadoop, AWS, Spark, RabbitMQ etc)

   Team mentoring:

   1. Mentor developers for difficult tasks & provide technical advice and guidance to the Tech Leads.
   2. Guide the team is doing POCs and early risk assessments.

      Leadership Abilities:

      • Optimize & effectively manage resources and time of the team members.
      • Identify, track and mitigate risks to the product
      • Should not hesitate to carry out healthy and constructive confrontation with team members, peers and managers for the benefit of Product.
      • Along with a competitive compensation structure, Zycus believes in an open culture learning environment, where everyone gets a chance to share their ideas and deliver par excellence.