Telesales Executive

REVIEW CRITERIA:

MANDATORY:

• Strong Forward Deployed / Client-Facing Software Engineer / Integration / Product Support Engineer profiles
• 1–6 years of professional experience or strong internship/project work in software engineering.
• Strong proficiency in at least one programming language (Python / Java / JavaScript / TypeScript)
• Solid foundation in Data Structures, Algorithms, System Design, and ability to build production-grade solutions quickly
• Experience working on API integrations, backend services, data pipelines, or workflow-based systems
• Excellent analytical and problem-solving capability; ability to work directly with enterprise clients to diagnose and solve complex technical issues
• Strong communication skills and proven ability to collaborate with product, engineering, and customer teams
• Willingness to travel frequently to global client sites for deployments and solution delivery
• B.Tech / B.E. in Computer Science from Tier-1 institutes (IITs, BITS, NSIT, DAIICT, DTU, etc.)
• Product Company only

PREFERRED SKILLS:

• Exposure to cloud services, data integration, ETL/Reverse ETL, or workflow automation tools.
• Experience with React / frontend frameworks, low-code development, or building internal tools.
• Familiarity with AI/ML, GenAI tools, LLM-driven automation, or experience applying them to real use cases.

ROLE & RESPONSIBILITIES:

As a Forward Deployed Software Engineer (FDSE) at UnifyApps, you’ll work at the intersection of engineering, problem-solving, and customer impact. You’ll embed with enterprise clients, understand real-world problems, and design and implement solutions using the UnifyApps platform. This role is ideal for high-potential engineers from Tier-1 colleges who want to work on real enterprise-scale problems, gain full-stack exposure, and grow rapidly in a high-impact SaaS environment.

KEY RESPONSIBILITIES:

• Work with client and internal teams to understand complex business processes, legacy systems, and integration needs.
• Design, build, and deploy solutions using the UnifyApps platform across data, workflows, and GenAI/LLM use cases.
• Develop data pipelines, API integrations, and low-code apps to solve high-impact problems.
• Collaborate closely with UnifyApps’ product and engineering teams to shape platform capabilities through real deployments.
• Rapidly prototype, iterate, and deliver production-grade solutions with high ownership.
• Contribute to internal accelerators, templates, and best practices.

IDEAL CANDIDATE:

QUALIFICATIONS - REQUIRED:

• B.Tech / B.E. in Computer Science from Tier-1 institutes such as IITs, BITS, NSIT, DAIICT, DTU etc.
• 1–6 years of professional experience or strong internship/project work in software engineering.
• Proficiency in at least one programming language: Python, Java, JavaScript, or TypeScript.
• Strong foundation in data structures, algorithms, and system design.
• Excellent analytical and problem-solving skills.
• Strong communication and ability to work collaboratively.
• Willingness to travel frequently to client sites across the globe.

QUALIFICATIONS - PREFERRED:

• Exposure to data integration, APIs, cloud services, or workflow tools.
• Experience with React / frontend frameworks or low-code platforms.
• Familiarity with AI/ML concepts or GenAI tools.
• Prior internships in SaaS, enterprise tech, or consulting environments.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive salary package.
• Opportunity to learn from and work with senior leadership & founders.
• Build solutions for large enterprises that move from concept to real-world impact.
• Exceptional career growth pathways in a highly innovative and rapidly scaling environment.

Job Details

- Job Title: Senior Backend Engineer

- Industry: SAAS

- Function – Information Technology

- Experience Required: 5-8 years

- Working Days: 6 days a week, (5 days-in-office, Saturdays WFH)

- Employment Type: Full Time

- Job Location: Bangalore

- CTC Range: Best in Industry

Preferred Skills: AWS, NodeJS, RESTful APIs, NoSQL

Criteria

· Minimum 5+ years in backend engineering with strong system design expertise

· Experience building scalable systems from scratch

· Expert-level proficiency in Node.js

· Deep understanding of distributed systems

· Strong NoSQL design skills

· Hands-on AWS cloud experience

· Proven leadership and mentoring capability

· Preferred candidates from SAAS/Software/IT Services based startups or scaleup companies

Job Description

The Role:

What You’ll Build:

1. System Architecture & Design

● Architect highly scalable backend systems from the ground up

● Define technology choices: frameworks, databases, queues, caching layers

● Evaluate microservices vs monoliths based on product stage

● Design REST, GraphQL, and real-time WebSocket APIs

● Build event-driven systems for asynchronous processing

● Architect multi-tenant systems with strict data isolation

● Maintain architectural documentation and technical specs

2. Core Backend Services

● Build high-performance APIs for 3D content, XR experiences, analytics, and user interactions

● Create 3D asset processing pipelines for uploads, conversions, and optimization

● Develop distributed job workers for CPU/GPU-intensive tasks

● Build authentication/authorization systems (RBAC)

● Implement billing, subscription, and usage metering

● Build secure webhook systems and third-party integration APIs

● Create real-time collaboration features via WebSockets/SSE

3. Data Architecture & Databases

● Design scalable schemas for 3D metadata, XR sessions, and analytics

● Model complex product catalogs with variants and hierarchies

● Implement Redis-based caching strategies

● Build search and indexing systems (Elasticsearch/Algolia)

● Architect ETL pipelines and data warehouses

● Implement sharding, partitioning, and replication strategies

● Design backup, restore, and disaster recovery workflows

4. Scalability & Performance

● Build systems designed for 10x–100x traffic growth

● Implement load balancing, autoscaling, and distributed processing

● Optimize API response times and database performance

● Implement global CDN delivery for heavy 3D assets

● Build rate limiting, throttling, and backpressure mechanisms

● Optimize storage and retrieval of large 3D files

● Profile and improve CPU, memory, and network performance

5. Infrastructure & DevOps

● Architect AWS infrastructure (EC2, S3, Lambda, RDS, ElastiCache)

● Build CI/CD pipelines for automated deployments and rollbacks

● Use IaC tools (Terraform/CloudFormation) for infra provisioning

● Set up monitoring, logging, and alerting systems

● Use Docker + Kubernetes for container orchestration

● Implement security best practices for data, networks, and secrets

● Define disaster recovery and business continuity plans

6. Integration & APIs

● Build integrations with Shopify, WooCommerce, Magento

● Design webhook systems for real-time events

● Build SDKs, client libraries, and developer tools

● Integrate payment gateways (Stripe, Razorpay)

● Implement SSO and OAuth for enterprise customers

● Define API versioning and lifecycle/deprecation strategies

7. Data Processing & Analytics

● Build analytics pipelines for engagement, conversions, and XR performance

● Process high-volume event streams at scale

● Build data warehouses for BI and reporting

● Develop real-time dashboards and insights systems

● Implement analytics export pipelines and platform integrations

● Enable A/B testing and experimentation frameworks

● Build personalization and recommendation systems

Technical Stack:

1. Backend Languages & Frameworks 

●  Primary: Node.js (Express, NestJS), Python (FastAPI, Django)

●  Secondary: Go, Java/Kotlin (Spring)

●  APIs: REST, GraphQL, gRPC

2. Databases & Storage

● SQL: PostgreSQL, MySQL

● NoSQL: MongoDB, DynamoDB

● Caching: Redis, Memcached

● Search: Elasticsearch, Algolia

● Storage/CDN: AWS S3, CloudFront

● Queues: Kafka, RabbitMQ, AWS SQS

3. Cloud & Infrastructure: 

● Cloud: AWS (primary), GCP/Azure (nice to have)

● Compute: EC2, Lambda, ECS, EKS

● Infrastructure: Terraform, CloudFormation

● CI/CD: GitHub Actions, Jenkins, CircleCI

● Containers: Docker, Kubernetes

4. Monitoring & Operations 

● Monitoring: Datadog, New Relic, CloudWatch

● Logging: ELK Stack, CloudWatch Logs

● Error Tracking: Sentry, Rollbar

● APM tools

5. Security & Auth

● Auth: JWT, OAuth 2.0, SAML

● Secrets: AWS Secrets Manager, Vault

● Security: Encryption (at rest/in transit), TLS/SSL, IAM

What We’re Looking For:

1. Must-Haves

● 5+ years in backend engineering with strong system design expertise

● Experience building scalable systems from scratch

● Expert-level proficiency in at least one backend stack (Node, Python, Go, Java)

● Deep understanding of distributed systems and microservices

● Strong SQL/NoSQL design skills with performance optimization

● Hands-on AWS cloud experience

● Ability to write high-quality production code daily

● Experience building and scaling RESTful APIs

● Strong understanding of caching, sharding, horizontal scaling

● Solid security and best-practice implementation experience

● Proven leadership and mentoring capability

2. Highly Desirable

● Experience with large file processing (3D, video, images)

● Background in SaaS, multi-tenancy, or e-commerce

● Experience with real-time systems (WebSockets, streams)

● Knowledge of ML/AI infrastructure

● Experience with HA systems, DR planning

● Familiarity with GraphQL, gRPC, event-driven systems

● DevOps/infrastructure engineering background

● Experience with XR/AR/VR backend systems

● Open-source contributions or technical writing

● Prior senior technical leadership experience

Technical Challenges You’ll Solve:

● Designing large-scale 3D asset processing pipelines

● Serving XR content globally with ultra-low latency

● Scaling from thousands to millions of daily requests

● Efficiently handling CPU/GPU-heavy workloads

● Architecting multi-tenancy with complete data isolation

● Managing billions of analytics events at scale

● Building future-proof APIs with backward compatibility

Why company:

● Architectural Ownership: Build foundational systems from scratch

● Deep Technical Work: Solve distributed systems and scaling challenges

● Hands-On Impact: Design and code mission-critical infrastructure

● Diverse Problems: APIs, infra, data, ML, XR, asset processing

● Massive Scale Opportunity: Build systems for exponential growth

● Modern Stack and best practices

● Product Impact: Your architecture directly powers millions of users

● Leadership Opportunity: Shape engineering culture and direction

● Learning Environment: Stay at the forefront of backend engineering

● Backed by AWS, Microsoft, Google

Location & Work Culture:

● Location: Bengaluru

● Schedule: 6 days a week, (5 days-in-office, Saturdays WFH)

● Culture: Builder mindset, strong ownership, technical excellence

● Team: Small, highly skilled backend and infra team

● Resources: AWS credits, latest tooling, learning budget

Job Description:

• Strong hands-on experience in SAP ABAP development
• Expertise in Reports, Interfaces, Conversions, Enhancements, Forms (RICEF)
• Experience with ALV Reports, Smart Forms, SAP Scripts
• Good knowledge of Object-Oriented ABAP
• Exposure to BAPIs, RFCs, IDOCs
• Experience in debugging, performance tuning, and code optimization
• Ability to work closely with functional consultants and understand business requirements
• Good communication and problem-solving skills

Job Description Essential Functions:

• Financial analysis knowledge
• Excellent English to enable customer communication (Written and Verbal)
• Ability to handle any customer interaction professional and with a service-oriented attitude
• Reliable and precise work style, even under time pressure
• Excel / PowerPoint Skills.
• Experience in telecom industry is a plus

Required Skills:

• Inventory Management - In-depth knowledge of Inventory and components for building Telecom Inventory.
• Should have worked on Inventory creation for a minimum period of 2-3 years for both Voice and Data service.
• Good knowledge on Vendor portal for various global Telecom vendors.
• Should be able to work as an individual contributor.
• Should have experience on client engagements.
• Good knowledge on Vendor reports and CSRs
• Good Communication is must.
• Good understanding on Telecom products and services.
• Additional knowledge of Wireless is a plus

Soft skills:

• Good communication skills (Written & Oral)
• Flexible to work in the evening shifts
• Individual and team player

Key Functions:

• Create new text and video content for our app and website.
• Moderate reviews and other user generated content submitted by millions of users.
• Increase key performance metrics like time on page and bounce rate.
• Reach out to students and colleges to generate content that users need.
• Work closely with technical team to improve consumption of content.

Key skills: Content writing, primary and secondary research, moderation, web content curation.

Desired Candidate:

• Excellent written and oral communication skills
• Strong vocabulary along with impeccable spelling and grammar
• Understanding of what makes content compelling especially web content or blogs
• Good analytical skills and an ability to present information in a proper format
• Passionate about interacting with students and colleges to gather unique information
• Ability to write interesting, relevant content

Responsibilities:

• Produce well-researched content for publication online and in print
• Communicate using industry best practices
• Follow an editorial calendar, collaborating with team members to ensure timely delivery of materials
• Develop content for multiple platforms, like websites, email, datasheets, case studies, videos, and blogs
• Use SEO strategies and make the content keyword optimized to maximize the online visibility of the content in search results
• Draft responses to technical proposals with inputs from technical team

Eligibility Criteria

• 2-3 years of experience in working as a Technical Writer/Content Writer
• Proven expertise of writing impeccable English
• Ability to work independently with little or no daily supervision
• Good time management skills
• Graduate or Post Graduate

• Experience in Business analytics, well versed with sales/marketing analytical tools.
• Experience in business consulting is a plus.
• Proven experience in sales, client communication, negotiation, marketing, data analysis, and project management.
• Good in Business Development, Marketing Operations, Sales, Product Management, Competitive Analysis, Market Research.  
• Experience in project management is a plus.                                          

• Regular at maintaining a timesheet.                             
• Will need to develop proficiency in Hubspot, Asana, Google Documents.
• Proficient in Analytical tools (Power BI, Tableau, etc).    
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.), Google docs.           
• Excellent business communication and writing skills.                     
• Excellent at web research and educating one-self about different topics.
• High aptitude in managerial skills.
• Ability to handle the intense workload, pace, and training timelines.     

• Identifying and addressing operational, financial, and technological risks within the business.
• Maintaining, testing, and improving business and systems operations.
• Building and maintaining relationships with key stakeholders.
• Identifying and capitalizing on improvement opportunities.
• Identifying innovative ways to increase customer satisfaction.
• Evaluating the performance of project teams to ensure that targets and deadlines are met.

• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and IT groups.
• Supervising the design of new products and evaluating how these will perform on the market.
• Creating monthly performance reports.        

• Maintain a timesheet regularly.                    
• Be proficient in MS office.                     
• Develop proficiency in Hubspot, Asana, Google Documents.     
• Have excellent Email Communication Skills.                     
• Have excellent at web research and education one-self about different topics.
• Have high Aptitude and Strong Analytical Skills.
• Be good in Competitive Analysis & Online Research.                 
• To handle the intense workload, pace and training timelines.     
• Have strong written, verbal and collaboration skills.
• Have fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.), Google docs, Data Entry.

• Proven experience in a customer support role 
• Track record of over-achieving performance
• Strong listening, written and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Must be fluent in English & Hindi
• Ability to work in shifts

• If you have worked in a fin-tech company
• If you have worked in a B2C tech startup