Inside Sales Specialist

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Strong Implementation Specialist / Implementation Engineer / Technical Implementation Associate (Post-Sales SaaS) Profiles

Mandatory (Experience 1): Must have 1+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients

Mandatory (Experience 2): Must have experience in executing and supporting end-to-end SaaS product implementations, including customer onboarding, workflow & configuration setup, data modeling/data setup, API-based integrations, and go-live support.

Mandatory (Experience 3): Must have strong technical fundamentals — ability to understand data models, debug API workflows, read JSON payloads, write basic SQL queries, and support configuration troubleshooting.

Mandatory (Experience 4): Must have basic hands-on experience writing scripts (preferably JavaScript) for data migration, configuration automation, or workflow customization in SaaS products.

Mandatory (Experience 5): Must have worked in post-sales environments, supporting customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.

Mandatory (Experience 6): Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.

Mandatory (Company Type): B2B SaaS startup or growth-stage company

Job Role : Facade Designer ( Junior / Senior / Manager )

Experience : 0 to 15 years ( Mechanical Fresher can also apply)

Location : Navi Mumbai ( Sanpada)

Mandatory Candidate Profile:

• Education: A Bachelor's degree/Diploma in (Civil /Mechanical) Engineering or a closely related technical field is required.
• Technical Knowledge: Proficiency in CAD software is essential, coupled with a strong knowledge of various façade materials and systems. & responsibilities

Preferred candidate profile :

Good Knowledge in AutoCAD / Solidworks / Revit

About Us:

Connect and Heal is a leading player in the healthcare industry, dedicated to Building India’s First Managed Care Platform. Our goal is to provide Seamless Online & Offline care from a single app, creating a revolutionary experience in healthcare. We aim to unify family health care and cover needs with convenient access and personalized support from our virtual concierge. Join our team and be part of transforming the healthcare landscape in India.

Key Responsibilities:

● Design: Create digital and print media designs, including websites, social media, ads,

and promotions.

● Brand Consistency: Maintain a consistent brand look across all platforms.

● Collaboration: Work with marketing, product, and development teams on projects.

● Project Management: Oversee design projects from concept to completion.

● User Experience: Apply UX/UI principles to digital products.

● Trend Awareness: Stay updated on design trends and tools.

● Revisions: Incorporate feedback and make design revisions as needed.

Qualifications:

● Experience: 3-4 years in graphic/visual design.

● Education: Bachelor’s degree in Graphic Design, Visual Arts, or related field.

● Portfolio: Strong portfolio showcasing diverse projects.

Skills:

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects etc.),
• 
  
• Figma. Microsoft PowerPoint, Motion Graphics, and Video Editing are a plus.

Communication:

• Excellent verbal and written skills.
• Detail-Oriented.
• Keen eye for detail and aesthetics.

Team Player:

Collaborative and creative mindset.

Connect and Heal is an equal opportunity employer, celebrating diversity and fostering an inclusive environment.

Join us and create impactful, stunning designs!

Roles & Responsibilities:

• 6+ Yrs. of development experience on Scala, Elastic Search and Mongo DB

• Should have experience of working on Responsive and high availability web platforms

• Knowledge on some of the key tech stack like Elastic Search, MongoDB, Play framework, Akka Framework and Java is a must.

• Deep insight into Rest API development • Should be up to date with industry best practices for API development using Scala

• Good team handling skills

• Good development and logical skills • Hands-on experience + Guiding Junior Scala Developers

• Good analytical skills

• Able to learn new technologies on the fly based on requirement

• Able to help the team members as and when needed to improve team capability 

You will:

• Collaborate with the I-Stem Voice AI team and CEO to design, build and ship new agent capabilities
• Develop, test and refine end-to-end voice agent models (ASR, NLU, dialog management, TTS)
• Stress-test agents in noisy, real-world scenarios and iterate for improved robustness and low latency
• Research and prototype cutting-edge techniques (e.g. robust speech recognition, adaptive language understanding)
• Partner with backend and frontend engineers to seamlessly integrate AI components into live voice products
• Monitor agent performance in production, analyze failure cases, and drive continuous improvement
• Occasionally demo our Voice AI solutions at industry events and user forums

You are:

• An AI/Software Engineer with hands-on experience in speech-centric ML (ASR, NLU or TTS)
• Skilled in building and tuning transformer-based speech models and handling real-time audio pipelines
• Obsessed with reliability: you design experiments to push agents to their limits and root-cause every error
• A clear thinker who deconstructs complex voice interactions from first principles
• Passionate about making voice technology inclusive and accessible for diverse users
• Comfortable moving fast in a small team, yet dogged about code quality, testing and reproducibility