Telecaller cum Receptionist

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

What you’ll do here:

•Lead the technical implementation of our platform using Python for new and existing clients

•Collaborate with internal teams to deliver seamless onboarding experiences for our clients.

•Translate business use-cases into scalable, secure, and maintainable technical solutions

•Own the technical relationship with clients, acting as a trusted advisor throughout the implementation lifecycle

•Conduct code reviews, enforce best practices, and ensure high-quality deliverables

•Mentor developers and contribute to internal tooling and automation

•Troubleshoot and resolve complex integration issues across cloud environments

What you will need to thrive:

•8+ years of software development experience.

•Strong proficiency in Python (preferred), C# .NET, or C/C++.

•Proven track record of leading technical implementations for enterprise clients.

•Deep understanding of Pandas, Numpy, RESTful APIs, webhooks, and data transformation pipelines.

•Excellent communication and stakeholder management skills.

Manage support operations and lead the support engineering team.

Minimum Qualification: Bachelor's degree in Computer Science, Information Technology, or any related field. Strong technical skills and leadership experience are required.

Experience: 4+ years of experience in Software Engineering or technical support roles.

How to Apply:

- Login to tacoi.paromint.com.

- Navigate to your Profile.

- Copy your wallet public address from the app.

- Send an email.

- Include your wallet public address in the email.

- Mention the job code SM004 in the email.

- Attach your resume to the email.

Note: Candidates will be selected for interview based on their hedging ability, especially in options and commodity derivatives on tacoi.paromint.com.

Technical Skills Required

Mandatory:

• Minimum 10 years of experience in software development with C# and the .Net framework/.net core.

• Experience on building RESTful services and MVC patterns-based web applications, web api and wcf

• Experience in ORM, Document-oriented NoSQL databases or RDMS • Experience with Git (GitHub), automatic deployments, continuous integration

• Expertise on JavaScript, HTML5, CSS, AngularJS, ReactJS, NodeJS, data visualization tools.

• Experience of working on highly scalable SaaS products

• Developed & debugged multi-threaded applications.

• Developed and deployed modules in Azure / Aws Good to have: • Experience in development of reports.

• Developed and deployed modules in Docker / Kubernetes • Experience as scrum owner

• Experience in agile development methodology

• Polyglot

Role and Responsibilities:

• Design, document, develop & test own product.

• Collaborate with team members.

• Care deeply about writing quality/testable/modular code

• Work with various stake holders across teams and prioritize deliverables.

• Drive efficient DevOps practices for full cycle .NET development and deployment.

Soft Skills Required

Mandatory:

• Clarity of thought

• Sincere

• Proactive

• Self-motivated

• Logical bent of mind (Analytical)

• Team player

• Flexible/adaptable

• Strong communication skills (both written and verbal)

• Leader with passion

• Working on our security suite, to build and maintain security software which runs on 1000's of client websites
• Building scalable applications in Symfony and fine tuning our CMS (WordPress/ Magento etc.) plugins
• Working in an agile environment of engineers to architect, design, develop and build our server-side infrastructure for our web security product
• Researching, designing and coding, troubleshooting and supporting. What you create is also what you own
• Writing secure, high quality, modular, testable & well documented code for features outlined in every sprint
• Designing and implementing APIs in support of front-end services with a highly scalable, flexible, and secure backend using the LAMP stack
• Identifying and correcting bottlenecks and fix bugs
• Driving strict code review standards among the team
• Ensuring timely delivery of the features/products
• Working with product managers to ensure product delivery status is transparent & the product always looks like how it was imagined
• Working closely with Security & Malware teams in writing APIs, modules
• Being responsible for technical hiring, training, reviewing

What you need to have:

• Bachelor’s degree in Computer Science, Information Technology, or a similar field.
• Previous experience working as a React.js Developer.(2-8 years)
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• should have hands-on experience in backend software development using Java.
• should have proven expertise in Spring Boot REST/Microservices.
• should have working experience with relational and NoSQL databases.