Sales Development Representative

Budget: up to 35K

Qualifications

• 2-3 years of experience as a technical writer
• Excellent written and verbal communication skills
• Strong understanding of technical concepts
• Ability to work independently and as part of a team
• Experience with a variety of documentation tools and formats
• Experience working with Agile development methodologies

About PrintStop Our vision is 'to transform the procurement processes of large enterprises and make happy and efficient workplaces' We are a 16-year-old bootstrapped company, profitable and growing year on year

with a team size of 120. We have carved our niche in the printing and corporate gifting industry with our products and technology-enabled platform solutions (Mandaala). We sell products that include:

1. printed products like business cards, brochures, standees, etc and

2. branded merchandise products: We have logo branding capabilities using technologies like Laser engraving, UV printing, embroidery, etc on 40+ product categories like apparel, bottles, pens, backpacks, etc

Mandaala by PrintStop is a SaaS-based platform for Enterprises and it automates the order-to-delivery workflows for branded merchandise, onboarding kits, stationery, marketing collateral, corporate gifts, and a lot more. Using Mandaala’s digital portals for specific products, large organizations automate the manual effort, eliminate errors in artworks, enable inbuilt approvals, and get complete visibility of spending, thus reducing the effort required by almost 80%. We serve 2 customer segments namely SMEs (to know more visit https://www.printstop.co.in/) and large Enterprises (to know more visit

https://www.mandaala.com/) like Dr. Reddys, Infosys, Tech M, HDFC Life, Deloitte We are an ISO 9001, ISO 27001 and a Great Place to Work Certified company. Our average employee tenure is 5 years. Our people love to grow with us :)

Role Enterprise Sales Manager

The primary responsibility of this role is to convert new customers for Mandaala (the Enterprise division). This typically involves researching and reaching out to prospective companies; pitching our products and solutions and converting them. (our target market is India's top 1000 companies). The role entails engaging with senior (VP and above) stakeholders in the HR, Admin, and Marketing departments of these companies.

Location Mumbai, Pune, Chennai, Hyderabad

Key Responsibilities :

1. Research prospects in target companies

2. Reach out to senior stakeholders using various methods such as emails, social media (LinkedIn), and calls to generate meetings

3. Present and pitch Printstop's products and solutions

4. Engage and build relations with key stakeholders to be able to convert and generate new business.

5. Upsell/cross-sell to penetrate the converted account to increase wallet share

6. Manage and keep the sales data updated in an accurate and timely manner in the CRM

7. Follow the sales processes and participate in ongoing sales and product training

Exposure to working in HRTech, B2B SaaS or gifting/printing company is a plus.

Skillsets:

Primary

1. Self-starter / Self-drive

2. Self Confidence (Senior stakeholder management)

3. Persuasion

4. Business Acumen: Understand customer - product - value proposition

5. Solution / Value-based selling

6. Executive Level Communication (spoken, verbal, listening)

7. Strong attention to detail

8. Strong project/task management

9. Strong time management skills with the ability to multitask

Secondary

1. Negotiation skills

2. Using sales tools, AI & CRM

3. Presentation skills

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Research and identify new market opportunities.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

• Hands on experience in Java,Selenium,Appium
• Writing feature files & test scenarios in BDD Gherkin Format in jera / tools
• Should be flexible to design manual test cases/ Test Scenarios & automate them in-spirit.
• Knowledge in cloud testing
• Experience with BDD Tools
• Ability to document and trouble shoot error
• Good to have knowledge on SQL
• Good to have experience of having worked with frameworks like android studio , Xcode.