Telecaller

.NET Full Stack Developer

Role Overview

We are seeking a skilled .NET Full Stack Developer with strong expertise in .NET Core and Angular to design, develop, and maintain scalable web applications. The ideal candidate will work across backend and frontend layers, ensuring seamless integration and high performance.

Key Responsibilities

• Application Development: Build and maintain web applications using .NET Core, C#, and Angular.
• Frontend Development: Develop responsive UI components with Angular, HTML5, CSS3, and TypeScript.
• Backend Development: Implement RESTful APIs, business logic, and database interactions.
• Database Management: Work with SQL Server/MySQL for queries, stored procedures, and optimization.
• Cloud Deployment: Deploy applications on Azure/AWS environments.
• Agile Collaboration: Participate in sprints, code reviews, and cross-functional team discussions.

Required Skills

• Strong experience in .NET Core, C#, ASP.NET MVC, Web API
• Hands-on expertise in Angular (latest versions)
• Proficiency in SQL Server/MySQL
• Knowledge of REST APIs, Microservices, and CI/CD pipelines
• Familiarity with Azure/AWS cloud services
• Strong problem-solving and debugging skills

Qualifications:

1. 2-3 years of experience in project management or a technical role.

2. Strong understanding of project management methodologies (e.g., Agile, Waterfall).

3. Excellent organizational, time management, and problem-solving skills.

4. Strong written and verbal communication skills.

5. Proficiency in project management tools (e.g., Jira, Asana, Trello).

6. Knowledge of software development lifecycle and testing methodologies.

Key Responsibilities:

• Write creative and engaging copies for product descriptions, advertisements, blogs, and content marketing.
• Maintain brand voice and tone guidelines for consistent communication.
• Edit and refine creative content and curate short stories for social media.
• Collaborate with internal teams (Marketing, Design, Product Development) for content strategies.
• Coordinate brand communication with external partners, such as PR agencies.
• Research industry trends, competitors, and audience preferences to inform content.
• Edit and proofread content for accuracy, clarity, and brand adherence.
• Stay updated on trends in copywriting, digital marketing, and industry developments.

Requirements and Skills:

• Proven experience as a Copywriter with a strong creative portfolio.
• Knowledge of online content strategy and creation.
• Excellent writing, editing, and proofreading skills.
• Creative thinking, problem-solving, and the ability to simplify complex ideas.
• Strong research skills and a collaborative spirit.
• Excellent time-management and organizational skills.
• Familiarity with SEO principles (preferred).
• Graduation in any field is required.

∙ Tele consult incoming Buyers, assisting them throughout their property search. ∙

Attend inbound requests and queries on selected units, scheduling/confirming site visits with trained team members for site visits. ∙

Understand the buyer's requirements, update all details in the portal, suggest best options, collect feedback, educate the buyer on facts and real estate appreciations, and guide the buyer to a decision.

∙ Moderate negotiations or forward interested buyer profiles to a team of experts for negotiations and settlement.

 Technical Support Representative (Internet Connectivity)

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

• Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills and Multi-tasking capabilities;
• Willingness to co-operate with others and work to the greater good;
• Good communication skills in English  

               
Conditions:

• Position requires use of headset and the candidate’s needs to be open for voice process
• Should be flexible for rotational night shifts
• Working Days – 5
• Both Ways Cab Facility
• Need to be from the respective hiring zones to avail cab facility
• Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
• System configuration: Minimum 4 GB RAM with intel core processor.
• Head Phone: USB head phone with MIC                  Power back up / inverter.

free Pick up and drop facility from the respective hiring zones

 Should be flexible for rotational night shifts

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

What You’ll Do

• Actively practice and evangelize customer-centric design thinking.
• Deeply understand business goals, distill them into design problems, and come up with elegant solutions.
• Own and drive the end-to-end process for solving UI/UX design problems: ideate, conceptualize, design, test and refine.
• Use quantitative data and qualitative feedback to inform the design decisions iteratively.
• Collaborate with cross-functional teams of product managers, software engineers, customer success managers, and marketeers to design intuitive and engaging user .
• Create user scenarios, user journey workflows, wireframes, UI designs and interactive prototypes throughout software product development lifecycle.
• Deliver hi-fidelity design mockups and assets ready for software frontend development.

What We’re Looking For 

• 5+ years of hands-on UI/UX design experience in Web and mobile responsive apps.
• A strong design portfolio showcasing your problem solving skill and high design caliber.
• Fluency in contemporary design aesthetics, paradigms, and tools.
• You are creative, detail-oriented, and methodical with a passion for user-centered design.
• You are self-motivated with a go-getter attitude who can work independently and thrive in a fast-paced, result-oriented work environment.
• You are a self-aware and humble team player who is a great partner to work with for cross-functional teams.
• You are an excellent storyteller and communicator.

Nice to Have

• A bachelor’s or master’s degree in design or a certification in UI/UX design or HCI from a renowned design institute.
• Design experience in the food or e-commerce industry.
• Familiarity with accessibility in design or designing for ADA compliance.