Telecaller

Xoxoday is looking for a candidate who has a strong background in the design and implementation of scalable architecture and a good understanding of Algorithms, Data structures, and design patterns. Candidates must be ready to learn new tools, languages, and technologies

Basic Qualifications:

• At least 4 -7 years of experience as a software developer.
• At Least 3 years of experience in .net core C#, aws stack, ms sql server, mvc, nodejs experience is a plus
• Strong working knowledge in distributed event-driven messaging architecture/platform
• Strong knowledge in data access layer especially ability to work with stored procedure
• Established and stimulated software development standards and processes along with best practices for delivery of scalable and high-quality software.
• Production experience with AWS stack
• Fluent English speaker

Preferred Qualifications:

• Experience working with OOP languages.
• Experience designing and developing Microservices and SOA.
• Experience working with AWS Kinesis, Lambda, SQS, S3, ElastiCache, ElasticSearch, Kubernetes, EventBridge, RDS, CloudWatch, APIGateway
• Experience designing and building high-performance scalable web services.
• Experience in REST API design and implementation.
• Experience in unit testing, test automation, and continuous delivery.
• Experience with stream-processing and message-broker software.

Nice to have:

• Experience working with distributed teams.
• Ability to work independently and as part of a team.
• Ability to work quickly toward tight deadlines, and make smart tradeoffs between speed, accuracy, and maintainability.
• Bachelor's or Master's degree in computer science (or equivalent professional experience).

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Summary:

We seek a UI/UX Designer to create intuitive, user-friendly digital experiences. You'll work with developers and product teams to design seamless interfaces, conduct user research, and enhance usability.

Key Responsibilities:

• Design wireframes, prototypes, and UI mockups.
• Conduct user research and usability testing.
• Collaborate with developers for smooth implementation.
• Optimize navigation, usability, and accessibility.
• Maintain design systems and style guides.

Requirements:

• Experience with Figma, Adobe XD, Sketch.
• Strong understanding of user flows and usability principles.
• Knowledge of HTML, CSS, JavaScript (preferred).
• Excellent visual design and typography skills.
• Strong communication and teamwork abilities.

Perks:

• Competitive salary & benefits
• Remote work & flexible hours
• Career development opportunities

Job Summary:

We are seeking a skilled Talent Acquisition Specialist to manage the end-to-end recruitment process. This role involves sourcing, attracting, and hiring top talent to meet the company’s staffing needs.

Key Responsibilities:

Develop and execute recruitment strategies to attract qualified candidates.

Create job descriptions and post job openings on various platforms.

Screen resumes, conduct interviews, and manage candidate assessments.

Coordinate with hiring managers to understand staffing requirements.

Maintain a positive candidate experience throughout the hiring process.

Utilize recruitment metrics to improve hiring practices.

Qualifications:

Bachelor’s degree in Human Resources, Business, or related field.

Proven experience in recruitment or talent acquisition.

Strong understanding of HR practices and employment laws.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple tasks.

Preferred Skills:

Experience with Applicant Tracking Systems (ATS).

Familiarity with social media recruiting.

Requirements:

Expe

rience: 6month-1Year

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.

1. Design and implementation of the overall web architecture.
2. Flawless implementation of our approved user interface.
3. Design and deployment of our database used in online and offline executions and construction of our REST API.
4. Integrating with third-party APIs and existing frameworks.
5. Design and implementation of continuous integration and deployment.
6. Providing improvements to the product being supported.
7. Actively participated in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations, retrospectives, and solution releases.
8. Developing and adhering to best practices for developing applications and continuously contributing to team performance improvement and collaboration.
9. Design, code, test, debug, maintain, and document programs.
10. Writing unit tests to continually improve the quality of our ability to introduce features at a rapid pace.
11. Programming, updating, and managing server-side code.
12. Working closely with other developers to maintain structured code.
13. Continuously improve the tribe’s services to achieve technical excellence and pay off the technical debt over time.

Skills

• At least 3 years of experience with: Relevant back-end programming
  • in NodeJS, ReactJS, ExpressJS, JavaScript
  • Database design and management, including being up on the latest practices and associated versions.
  • Server management and deployment for the relevant environment
• Familiarity with a relevant and globally supported framework—both front-end and back-end.
• Ideally, familiarity with CSS pre-processors, bundlers, and associated languages/syntaxes/libraries
• Thorough understanding of user experience and possibly even product strategy.
• Experience implementing testing platforms and unit tests
• Proficiency with Git
• Experience with agile and/or DevOps processes and tools (e.g., JIRA,) Ability to translate software requirements into working and maintainable solutions within the existing application frameworks.
• Excellent knowledge of relational databases. Excellent skills in DB schema design.

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Research and identify new market opportunities.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.