Telecaller

Who are we aka "About Us":

We are an early-stage Fintech Startup - working on exciting Fintech Products for some of the Top 5 Global Banks and building our own. If you are looking for a place where you can make a mark and not just be a cog in the wheel, Bakerstreet Fintech Pvt Ltd (Parent Company) might be the place for you. We have a flat, ownership-oriented culture, and deliver world-class quality. You will be working with a founding team that has delivered over 26 industry-leading product experiences and won the Webby awards for Digital Strategy. In short, a bleeding edge team. 

As Cambridge Wealth, we are well established in the wealth and mutual fund distribution segment, having won awards from BSE Star as well as Mutual Fund houses. Our UHNI/HNI/NRI clients include renowned professionals from various industries. 

What are we looking for a.k.a  “The JD” :

We are looking for a motivated and energetic Founder’s Office Analyst Trainee to assist the Founding team in driving several internal and external initiatives for Product launches, Marketing campaigns, Hiring, Financial analysis, providing metrics, and investor reports for the Product that Cambridge Wealth is building.

The responsibilities include working closely with the founding team to Understand, Analyse, Design, and Implement low code sustainable solutions to business problems and deliver to the vision of Cambridge Wealth.  Additionally, he/she will be sourcing and analysing data to make product recommendations, receive customer feedback and ensure customer-portfolio match and success, and compiling research data for investment decisions. 

What will you be doing at Cambridge Wealth a.k.a “Your Responsibilities :

• Working closely across multiple functions (Mutual Fund Operations, Customer Success, Product, Growth etc) to optimise and execute strategic decisions.
• Working directly with the founders to solve key business problems.
• Documenting key business processes across functional areas for ease of understanding.
• Conducting customer development conversations, carrying out market and industry research, and iterating on product-value propositions with live customers.
• Building and establishing powerful business partnerships that can drive the growth of our products.
• Bringing together our existing product offerings and design new ones to drive key business metrics for the company.
• Researching, modeling, evaluating, and planning go-to-market strategies.
• Developing and building relationships across the data ecosystem to further help us strengthen our business.

What should our ideal candidate have a.k.a “Your Requirements”:

• In - In-office availability for the entire duration of  6 months. This will be an In-office internship at our office in Pune.
• Bachelor’s degree in engineering, business, economics, mathematics or any related field. (Not required but preferred)*
• 0-1 years of experience working in a fast-paced startup environment.
• You are an entrepreneur at heart, i.e you are not only excited about startups but also really understand what it is like to work in one.
• You do not wait for instructions and guidelines but believe in taking end-to-end ownership of things.
• You are excited to learn new things and do not shy away from going above and beyond the traditional growth paths.
•  You can quickly adapt to the changing environment and are quick to pick up new skills if required to get the job done.
• Strong communication skills.
• The ability to work under pressure, adapt to change & to balance customer needs against the company’s vision.
• Familiarity with using Zoho suite additional plus

*(Only Applicants who have finished their educational commitments are requested  to apply)

Not sure whether you should apply? Here's a quick checklist to make things easier. You are someone who:

• Has worked (0-1.5 years preferably) or is looking to work specifically with an early-stage Fintech startup.
• You are ready to be a part of a Zero To One Journey which implies that you shall be involved in building fintech products and process from the ground up.
• You are comfortable to work in an unstructured environment with a small team where you decide what your day looks like and take initiative to take up the right piece of work, own it and work with the founding team on it. 
• You'd like a fair chance to work your way up to a founding team position which involves taking key business decisions and taking accountability for it.
• This is not an environment where someone will be checking up on you every few hours. It is up to you to schedule check-ins whenever you find the need to, else we assume you are progressing well with your tasks. You will be expected to find solutions to problems and suggest improvements
• You want complete ownership for your role & be able to drive it the way you think is right.
• You have the ability to be a self-starter and take ownership of deliverables to develop a consensus with the team on approach and methods and deliver to them.
• Are looking to stick around for the long term and grow with the company.

Stipend: Rs 15k / month

Duration :  6 Months.

Subsequent PPO and Onboarding will be subject to performance evaluation at the end of training.

Please note that this is an On-site/ Work from Office program at our headquarters in Pune at Prabhat Road

Our Hiring Process:

1. You Apply and answer a couple of quick questions [5 min]
2. Recruiter screening phone interview [20 min] 
3. Online Skills assessment
4. Technical interview: [30 min - includes a discussion around the skills required for the role]
5. Founder's interview: [30 min]
6. We make you an offer and proceed for reference and BGV check.

Job Roles & Responsibilities:

 To escalate the queries of the client via Call, Phone Chat, and Mail.

 Resolve the customer issue for International Clients.

 To provide the best resolution to the Client.

 Maintain a better relationship with the Client.

 Meet the client's requirements and provide them satisfaction with the best

resolution of their queries.

Job Requirements:

 Qualification: 12th pass/ Graduate/ Post Graduate.

 Good Communication Skills (Verbal & Written) - Most Important.

 Basic Computer Knowledge.

 Flexible (24/7) environment (rotational shifts).

 Working hours- 9.5 hours.

 5.5 Days Working.

•  Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
•  Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.

Requirements:

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Bachelor’s degree in business, marketing or a related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Jr. Implementation Consultant

Responsibilities:

• Coordinate with clients and coordinate wiht team members to carry out configurations and initial instance set up.
• Understand client scenarios and suggest standard configurations

Skills Required:

• You would bring in excellent communication skills
• Excellent aptitude and analytical skills
• Strong interpersonal skills and interactive skills

1. 4. Try to bring delivery associates local persons or the needy.

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness