Telecaller

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Role Overview

MyOperator's platform handles billions of real-time interactions - cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence.

This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome, not a checkpoint. You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test, this role is built around you.

Key Responsibility Areas

• Own and enforce the quality bar across MyOperator's full product suite - Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform from sprint planning through production.
• Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing.
• Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD).
• Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions.
• Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence, not just mitigation.
• Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture.
• Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes.

Requirements - Must Have

• 5-8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more.
• Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets, and WebSockets is a must-have.
• Hands-on experience in testing and quality assurance of applications/products involving UDP (User Datagram Protocol) communication, including validation of reliability, performance, and network-level troubleshooting.
• Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium with a demonstrated ability to build or significantly scale a framework from the ground up.
• Proficiency in Python, Java, or JavaScript for writing and maintaining automation code.
• At least 2+ years of strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI.
• Documented track record on the resume (via explicitly stated metrics) demonstrating a quantifiable reduction in defect escape rates or improvement in automation coverage.
• Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context.

Requirements - Good to Have

• Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP or IVR.
• Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines.
• Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues.
• Familiarity with contract testing (Pact) or AI/ML-specific testing - chatbots, voicebots, NLP output validation.
• Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing.

This profile is not for

• Someone whose primary mode (as inferred from past role descriptions) is purely reviewing test cases and delegating execution rather than building and owning the automation stack themselves.
• Someone who treats QA sign-off as the finish line—this role is accountable for customer experience, not just green test runs.
• Candidates lacking demonstrable, hands-on evidence of building automation frameworks in their profile; this role cannot be fulfilled by purely manual QA or strictly managerial profiles

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Talent Acquisition Specialist

Experience Level: 2 + Years

Location: Bangalore, Karnataka (On-site).

Job Overview:

We are seeking an experienced and dynamic Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, you will play a critical role in driving our talent acquisition strategy and

ensuring we attract and hire top-tier talent to support our company's growth and objectives.

Responsibilities:

• Develop and execute comprehensive talent acquisition strategies aligned with the company's goals and objectives.

• Utilize various channels and platforms to proactively source, engage and build a robust pipeline of qualified candidates for current and future hiring needs.

• Conduct thorough screening and assessment of candidates to ensure alignment with job requirements, cultural fit and potential for long-term success within the organization.

• Coordinate and facilitate interviews, ensuring a positive candidate experience while effectively evaluating candidates' skills, qualifications and potential.

• Collaborate with hiring managers to develop competitive and compelling offers, negotiate terms and facilitate the offer acceptance process.

• Contribute to employer branding initiatives and recruitment marketing efforts to enhance the company's reputation as an employer of choice and attract top talent.

• Provide regular reports and insights to the supervisor, identifying areas for improvement and optimization

• Stay abreast of industry trends, best practices and innovative recruitment strategies and continuously seek opportunities to enhance and optimize the talent acquisition process.

• Build strong partnerships and collaborate effectively with internal stakeholders, including hiring managers, HR colleagues and leadership, to ensure alignment and success in talent acquisition efforts.

Requirements:

• Bachelor's degree in Human Resources, Business Administration or a related field.

• 2+ years of progressive experience in talent acquisition, with a focus on full-cycle recruitment, preferably in a fast-paced and dynamic environment.

• Proven track record of successfully sourcing, attracting and hiring top-tier talent across various functions and levels.

• Strong understanding of recruitment best practices, talent acquisition trends and employment laws and regulations.

• Exceptional communication, interpersonal and relationship-building skills, with the ability to effectively engage and influence stakeholders at all levels.

• High level of professionalism, integrity and discretion, with a commitment to upholding confidentiality and ethical standards.

• Demonstrated ability to thrive in a collaborative team environment while also being able to work autonomously and drive results independently.

Job Title: QA Engineer, 

Experience: 2+ years

Location: Indore, M.P.

Role: Full-time

About the Role:

We are seeking a skilled QA Engineer responsible for designing and executing automated and manual tests to ensure the functionality, performance, and reliability of web and mobile applications. The QA Engineer will collaborate closely with development and cross-functional teams to maintain high-quality software throughout the development lifecycle.

Key Responsibilities:

• Review and analyze system specifications and requirements.
• Design, create, and execute test cases (manual and automated).
• Perform API testing and mobile application testing.
• Conduct performance testing, including load testing and cross-browser testing.
• Ensure comprehensive coverage of functional and non-functional testing.
• Evaluate product code against specifications to identify defects.
• Document testing phases, results, and defects through detailed logs.
• Report bugs and collaborate with development teams for resolution.
• Assist in troubleshooting and post-release/post-implementation testing.
• Create large datasets for performance and load testing.
• Gather performance testing requirements and develop test plans.
• Collaborate with testing and development teams to ensure product quality.
• Write and maintain documentation for automated testing processes, including test plans, procedures, and test cases.

Requirements:

• Proven experience as a QA Engineer or similar role.
• Strong knowledge of QA methodologies, project management, and Agile frameworks.
• Experience with regression testing and automated testing tools.
• Proficiency in API testing, mobile testing, and performance testing.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Strong communication skills and ability to work collaboratively.

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• Minimum of 2 years of experience working as a QA Engineer within a Scrum/Agile environment

Company Overview: 

TVO Travel & Tourism Pvt. Ltd. is a leading provider of domestic and international travel services, offering customized vacation packages, corporate travel solutions, and luxury tours. We deliver exceptional travel experiences backed by innovation, reliability, and personalized service. 

Why Join Us: 

• Exposure to domestic and international clients and projects 
• Structured learning and career growth opportunities 
• Performance-based incentives, bonuses, and travel perks 
• Collaborative culture fostering mentorship, cross-functional learning, and recognition 

Department: Sales 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site / Hybrid (if applicable) 

Shifts: 6 Day (9:30 AM – 6:30 PM) / Night (9:00 PM – 6:00 AM) 

Reporting To: Sales Head 

Vacancies: 3–5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month 

Job Purpose 

Drive revenue growth through sales of travel packages, flights, hotels, and tours. Build strong client relationships while delivering exceptional customer experiences. Collaborate with internal teams to achieve business objectives and expand market reach. 

Key Responsibilities 

• Identify, qualify, and convert potential clients including individuals, corporates, and travel partners. 
• Promote domestic and international tour packages, corporate deals, and customized travel plans. 
• Execute outbound calls, online meetings, and email campaigns to generate leads and close deals. 
• Upsell and cross-sell services such as hotel bookings, flight tickets, visa assistance, and insurance. 
• Achieve and exceed monthly and quarterly sales targets. 

Client Relationship Management 

• Build long-term relationships with customers through consistent engagement and follow-ups. 
• Handle client queries, feedback, and concerns with professionalism and empathy. 
• Maintain a high level of client retention and referral business. 

Market & Competitor Analysis 

• Monitor travel trends, competitor pricing, and customer preferences. 
• Recommend promotional strategies and travel offers based on market insights. 
• Suggest improvements in product offerings to align with industry trends. 

Reporting & Coordination 

• Maintain accurate records of leads, opportunities, and client communications in CRM. 
• Prepare weekly/monthly performance reports and share key insights with the management. 
• Coordinate with operations, marketing, and customer service teams for seamless client experience. 

Customer Experience 

• Ensure end-to-end support during booking, itinerary changes, and post-travel assistance. 
• Deliver exceptional service standards to enhance brand reputation and customer satisfaction. 

Required Skills & Qualifications 

Technical / Professional Skills 

• Proficiency in CRM tools (Zoho, Salesforce, HubSpot) 
• Knowledge of GDS booking systems (Amadeus, Sabre, Galileo) is a plus 
• Strong understanding of travel destinations, packages, and customer needs 
• Microsoft Office Suite (Word, Excel, PowerPoint) 

Soft Skills 

• Strong communication, negotiation, and persuasion skills 
• Active listening and empathy to understand client needs 
• Integrity and professionalism to build trust with customers 
• Ability to work under pressure and achieve sales targets 
• Problem-solving, adaptability, and creativity in solutions 

Education 

• Graduate in any discipline 
• Travel or sales certifications are a plus 

Experience 

• 0–3 years in sales or travel/tourism industry 
• Freshers with passion for sales are encouraged to apply 

Preferred Candidate Profile 

• Self-motivated and goal-oriented 
• Team player with collaborative mindset 
• Flexible to work in different shifts as required 
• Eager to learn and stay updated on travel industry trends 

Expected Outcomes 

• Consistently meet or exceed sales targets 
• Ensure high customer satisfaction and retention 
• Generate referrals and repeat business 
• Contribute to sales strategy improvements 

Compensation & Benefits 

• Competitive salary and performance-based incentives 
• Health & wellness benefits (medical, dental, vision) 
• Paid leaves, holidays, and travel reimbursements 
• Employee travel discounts and reward programs 
• Structured career growth, mentorship, and training programs  

Note: Final confirmation process may take up to 15 working days after feedback evaluation. 

Role: Sr. Frontend Developer

Exp: 6- 9 Years

CTC: up to 30 LPA

Location: Bangalore

What we Require

• To convert our existing web application into a micro front-end architecture. The ideal candidate should have experience in AngularJS, ReactJS, MobX, and SCSS. Exposure to socket integration, mqtt integration would be a plus.
• Identify our existing web application’s different components and modules. Separate them into independent micro front-ends.
• Develop and maintain micro front-ends using AngularJS, ReactJS, MobX and SCSS
• Implement and configure Module Federation in Webpack 5 to share components between micro front-ends.
• Optimize micro front-ends for maximum speed and scalability.

• Designing, architecting, developing and driving the technology roadmap
• Defining standards in coding, system design and architecture
• Delivering solutions according to user requirements while meeting development, quality and documentation standards
• Building data-driven applications applying clean code and architecture principles
• Working with the team to ensure deadlines are met

What you need to have:

• Relevant experience of 2 to 5 years as .net developer
• Hands on experience in Web forms, MVC, bootstrap, java script, windows application, crystal reports    
• Good in writing SQL, GIT
• Good in OOPs concept
• Knowledge of .net core 3.1 or above    

Do you believe your code could bring millions out of poverty in India?

At Rang De, we are building a purpose driven peer-to-peer lending platform to provide low cost credit for the underserved. Using the power of cloud, mobile and analytics, we want to make rangde.in the place where change happens every day.

We are looking for a Full Stack Developer to produce scalable software solutions.

You’ll be part of the engineering team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable with front-end, back-end and Rest API coding, development frameworks and third-party libraries.

Key skills that you must bring to the table:

• Work with development teams and product managers to ideate software solutions
• Design and implement software using client-side and server-side technologies
• Write effective APIs which work well for both web as well as mobile applications
• Unit test software to ensure responsiveness and efficiency
• Use secure coding practices
• Build features and applications with a mobile responsive design
• Document your work for the benefit of the team

Experience and qualifications:

• Familiarity with common stacks and frameworks like Spring Boot, Hibernate, Thymeleaf, Bootstrap
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of Java is a prerequisite, experience in Python will be an added advantage
• Familiarity with PostgreSQL, Apache, Tomcat, Rest API
• Good knowledge of AWS cloud technologies. Skills in DevOps will be a big bonus
• Given that we continue to work remotely, we expect you to have great communication skills and willingness to work under an agile environment
• Must have an innate ability to learn and creative ability to solve big challenges  
• Degree in Computer Science or relevant field
• 1-5 years of relevant full stack experience

Benefits:

• Work from Anywhere (WFA)
• Work with a start-up team passionate about social impact
• Access to coaching from global thought leaders
• You are free to think and execute big
• Competitive salary
• Equitable stock options
• Additional 11 days leave for Vipassana Meditation
• Create sustainable social impact with your work

The Java/Backend Developer is responsible for the development and maintenance of Bytemark’s backend APIs. This person utilizes their knowledge of Java development & web technologies as an integral part of the software development team.

Responsibilities:

• Design, develop, maintain, and deliver highly scalable and reliable APIs
• Collaborate with development team and product owners to analyze, design, and implement user stories using an agile methodology.
• Write high-quality software code that complies with design specifications and meets development and support requirements.
• Develop unit tests and test changes using an agile methodology.
• Use a variety of tools to perform unit testing, automated builds, and source control.
• Participate as a member in Agile teams, and work with other team member to review user stories, estimate effort for user stories, and participate in sprint reviews.
• Maintaining current web and back-end features
• Learning new skills and technologies as company products and industry standards warrant

Required Skills:

• 2-6 years of experience building RESTful APIs
• 2+ year of hands-on Java experience using Play 1.x framework
• Knowledge of Spring or Grails frameworks is a plus
• Ability to write SQL.
• Understanding of OOP
• Experience with Test Driven Development (TDD) using JUnit, Selenium or a similar technology
• Basic knowledge of Unix
• Excellent verbal, written, and interpersonal communication skills
• 3-8 years of software development experience
• Undergraduate degree in the field of computer science or equivalent
• Able to handle multiple tasks in a fast paced environment