Tele sales executive

• Strong Product Designer profile, with both UI and UX works for B2C Products
• Mandatory (Experience 1) - Must have a 3+ YOE in end-to-end Product Design, including UX work like UX Research, User Persona, Workflows
• Mandatory (Experience 2) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes
• Mandatory (Portfolio) - Must have a strong portfolio of UI/UX of Good B2C products. Portfolio must show detailed case studies including Wireframing, Prototype, Interaction Design and Visual Designs
• Mandatory (Education) - Must be a graduate from Design background (B.Des, M.Des, BFA, MFA). Diploma courses not considered
• Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

We are seeking a skilled Full Stack Developer with expertise in Shopify to join our team. As a Full Stack Developer, you will be responsible for creating and maintaining custom e-commerce solutions on the Shopify platform. Your role will involve collaborating with cross-functional teams to design, develop, and deploy scalable and efficient Shopify-based applications.

Responsibilities:

- Develop and customize Shopify themes and templates to meet specific client requirements.

- Implement front-end designs using HTML, CSS, and JavaScript, ensuring responsiveness and optimal user experience.

- Utilize Shopify Liquid template language to build dynamic and interactive web pages.

- Extend Shopify functionality by integrating third-party apps and plugins.

- Develop custom Shopify apps and extensions using Shopify API and GraphQL.

- Collaborate with designers, UX/UI specialists, and other developers to ensure seamless integration of design and functionality.

- Optimize website performance and page loading speed.

- Conduct thorough testing and debugging to identify and resolve issues.

- Stay updated with the latest Shopify features, APIs, and best practices to continuously improve development processes.

- Provide technical guidance and support to other team members.

Required Skills and Qualifications:

- Strong proficiency in Shopify development with at least X years of experience.

- Proficiency in front-end web technologies, including HTML5, CSS3, JavaScript, and responsive design principles.

- Experience with Shopify Liquid template language and theming system.

- In-depth knowledge of Shopify APIs, GraphQL, and App development.

- Familiarity with JavaScript frameworks/libraries such as React or Vue.js.

- Proficiency in server-side languages like Ruby, PHP, or Node.js.

- Experience in working with databases and writing SQL queries.

- Understanding of version control systems, such as Git.

- Ability to collaborate effectively with cross-functional teams and stakeholders.

- Strong problem-solving skills and attention to detail.

- Excellent communication and teamwork abilities.

Shopify Certifications (Base Level Certifications):

- Shopify Certified Developer: Demonstrates a comprehensive understanding of Shopify development concepts, theming, APIs, and app development on the Shopify platform.

- Shopify Certified Theme Developer: Validates expertise in creating and customizing Shopify themes using Liquid, HTML, CSS, and JavaScript.

- Shopify Certified App Developer: Verifies proficiency in building custom apps and extensions for Shopify using APIs, webhooks, and other integration methods.

Note: Shopify certifications are not mandatory but can be considered as a strong base-level requirement for this role. The specific certifications required may vary depending on the organization's needs and preferences.

Kognitos is a cutting-edge automation platform that combines the power of Generative AI and Natural

Language Processing (NLP) to provide a conversational and intuitive experience for business users. As a

fully serverless, SaaS automation platform, Kognitos enables users to build, manage, and execute

automations in natural language, with the ability to process and understand domain-specific language.

Kognitos provides a detailed auditable view of its runs, allowing users to gain insights into why an action

happened or what might have gone wrong in case of an exceptional situation. Additionally, Kognitos's

conversational exception handling, powered by Generative AI, allows for quick and easy resolution of

unexpected system errors or business exceptions.

Responsibilities:

- Develop and maintain the backend infrastructure for our applications using Python and AWS Serverless

technologies.

- Collaborate with cross-functional teams to design and implement scalable and robust systems, including

microservices and cloud-based architectures.

- Ensure the reliability, scalability, and performance of the backend systems through monitoring and

optimization.

- Create and maintain database schema and queries to support the application features.

- Write unit and integration tests for the backend code and ensure code quality through code reviews.

- Continuously improve the software development process by incorporating best practices and modern

software development methodologies, such as Agile, DevOps, and CI/CD.

- Investigate and troubleshoot production issues and provide timely solutions to minimize downtime and

ensure smooth operations.

- Participate in architectural discussions and contribute to the development of technical solutions and best

practices.

- Stay up to date with the latest technologies and trends in software development and recommend

improvements to the technology stack to increase efficiency and scalability.

- Work in a fast-paced, collaborative environment with a focus on delivering high-quality software that

meets customer needs.

Required Experience/Skills:

- B.S. or higher degree in Computer Science/Engineering or similar field or equivalent work experience

- 4-20 years of industry experience (or equivalent)

- Proficient in Python programming language

- Experience with modern software development practices and methodologies, including Agile, DevOps,

and Continuous Integration/Continuous Delivery (CI/CD).

- Experience with large-scale distributed systems, microservices, and cloud-based architectures.

- Strong understanding of software design patterns, algorithms, data structures, and database technologies.

- A natural problem solver, with the ability to identify problems and lead the development of a solution.

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web applications for the company. Using Angular / React / JavaScript this candidate will be able to translate user and business needs into functional frontend design.

Responsibilities

• We use React for web application.
• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• 3+ years' experience in frontend development
• Experience building mobile/web applications using Angular or React or JavaScript.