DSC Sales Manager

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What you’ll do:

• Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
• Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
• Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
• Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
• Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.

What you bring:

• Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
• Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
• Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
• Team Player: Work collaboratively with both internal teams and customers to ensure success.

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

Job Title :Communication Trainer

Skills :1.Verbal and Non verbal communication

2.Active Listening

3.Presentation and Public speaking skills

The role is with a Fintech Credit Card company based in Pune within the Decision Science team. (OneCard )

About

Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.

The Engineering Challenge

“Re-imaging credit and payments from First Principles”

Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies.

Purpose of Role :

- Develop and implement the collection analytics and strategy function for the credit cards. Use analysis and customer insights to develop optimum strategy.

CANDIDATE PROFILE :

- Successful candidates will have in-depth knowledge of statistical modelling/data analysis tools (Python, R etc.), techniques. They will be an adept communicator with good interpersonal skills to work with senior stake holders in India to grow revenue primarily through identifying / delivering / creating new, profitable analytics solutions.

We are looking for someone who:

- Proven track record in collection and risk analytics preferably in Indian BFSI industry. This is a must.

- Identify & deliver appropriate analytics solutions

- Experienced in Analytics team management

Essential Duties and Responsibilities :

- Responsible for delivering high quality analytical and value added services

- Responsible for automating insights and proactive actions on them to mitigate collection Risk.

- Work closely with the internal team members to deliver the solution

- Engage Business/Technical Consultants and delivery teams appropriately so that there is a shared understanding and agreement as to deliver proposed solution

- Use analysis and customer insights to develop value propositions for customers

- Maintain and enhance the suite of suitable analytics products.

- Actively seek to share knowledge within the team

- Share findings with peers from other teams and management where required

- Actively contribute to setting best practice processes.

Knowledge, Experience and Qualifications :

Knowledge :

- Good understanding of collection analytics preferably in Retail lending industry.

- Knowledge of statistical modelling/data analysis tools (Python, R etc.), techniques and market trends

- Knowledge of different modelling frameworks like Linear Regression, Logistic Regression, Multiple Regression, LOGIT, PROBIT, time- series modelling, CHAID, CART etc.

- Knowledge of Machine learning & AI algorithms such as Gradient Boost, KNN, etc.

- Understanding of decisioning and portfolio management in banking and financial services would be added advantage

- Understanding of credit bureau would be an added advantage

Experience :

- 4 to 8 years of work experience in core analytics function of a large bank / consulting firm.

- Experience on working on Collection analytics is must

- Experience on handling large data volumes using data analysis tools and generating good data insights

- Demonstrated ability to communicate ideas and analysis results effectively both verbally and in writing to technical and non-technical audiences

- Excellent communication, presentation and writing skills Strong interpersonal skills

- Motivated to meet and exceed stretch targets

- Ability to make the right judgments in the face of complexity and uncertainty

- Excellent relationship and networking skills across our different business and geographies

Qualifications :

- Masters degree in Statistics, Mathematics, Economics, Business Management or Engineering from a reputed college

Company Profile:

We are a product-based Medical Devices company focused on providing State of the art Surgical Navigation Systems. Only a handful of companies across the world develop computer-assisted surgery solutions. We are proudly The First Indian Company in this domain and strive to make India Self-reliant in this highly specialized domain. We operate in the complex areas of Neuro& Ortho surgeries with our teams and systems closely assisting surgeons in the live OT environment.

We provide our clients with World class accuracy and we provide our employees with the best benefits. HRS Navigation is currently in the growth stage and is clocking exponential growth year after year.

What we are looking for:

Do you get a kick out of watching software unfold before your eyes? If so, we’d love to talk to you about it. We’re looking for a top “Senior Software Engineer” who always sweats the small stuff and cares about impeccable code. If you see glitches as an enjoyable challenge

rather than a hardship and if you are willing to put in hours to code where your codes can positively impact how surgeries are done, get in touch with us today

Qualifications: Bachelor’s or Master’s degree in computer engineering or computer science or any equivalent degree

Experience : 3–6-year experience.

Skills Required :

• 3 years of experience on QT development & C++
• Proficiency in coding with best practices while developing code in QT and C++
• Proficiency in programming user interfaces and data visualization with the QT Framework
• Must have experience on object-oriented analysis and design OOPs, Design patterns, Data structures,algorithms, etc.

• Experience with QT, VTK, OpenCV, etc preferred.

•Experience in Windows/Desktop applications is preferred.

•Experience working with Waterfall / Agile development technologies.

•Experience creating and maintaining databases.

•Knowledge of system frameworks including .NET, Git, and GitHub.

•Knowledge of the software development life-cycle.

•Must have excellent analytical and problem-solving skills

•Good interpersonal skills.

•The desire to work in a fast-paced environment.

We are looking for an efficient Business Development Executive candidate who can immediately join us and has prior experience and knowledge only in the software/IT industry, handling software products(web applications, mobile applications) along with client handling. As a BDE you are expected to contribute to the successful completion of a client's journey from pitching to converting to a prospective client for the organization.

PROCESS RESPONSIBILITIES

1. Cold Emailing.
2. Communicating to different clients to know their requirements.
3. Follow-ups with valuable leads and converting them into clients.
4. Collaborating with sales manager to improve sales.
5. Identifying the effective market to improve the client base,
6. Bringing in new ideas and processes to help in achieving overall business.

EXPECTED TO BRING IN

1. Having 1-2 yrs of relevant experience.
2. Good communication skills both verbal and written are a must.
3. Completed UG or PG degree in sales or marketing or business administration.
4. Prior experience only in the software industry.
5. Knowledge of CRM tools would be an advantage.

• Managing the project plan, budget, structure, schedule and staffing requirements for the delivery organization
• Creating and executing project work plans and revising as appropriate to meet changing needs and requirements for a workstream
• Being responsible for the deliverables, cost, schedule, and quality for a workstream
• Developing, reviewing and approving project plan(s) and scope; ensuring all facets of the project deliverables are met for a workstream
• Reviewing deliverables prepared by team before passing to client for a workstream
• Identifying and managing project risk for a workstream
• Ensuring project documents are complete, current, and stored appropriately for a workstream
• Reviewing the status reports of team members and addressing issues as appropriate for a workstream

General Accountabilities/Job Responsibilities

• Participation in the requirements analysis, design, development and testing of applications.
• The candidate is expected to write code himself/herself.
• The candidate is expected to write high level code, code review, unit testing and deployment.
• Practical application of design principles with a focus on the user experience, usability, template
• designs, cross browser issues and client server concepts.
• Contributes to the development of project estimates, scheduling, and deliverables.
• Works closely with QA team to determine testing requirements to ensure full coverage and best
• quality of product.
• There is also the opportunity to mentor and guide junior team members in excelling their jobs.

Job Specifications

• BE/B. Tech. Computer Science or MCA from a reputed University.
• 3 -12 Years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
• Hands on experience in Core Java, Multithreading, RMI, Socket programing,
• JDBC, NIO, webservices and Design patterns.
• Should have Knowledge of distributed system, distributed caching, messaging frameworks,
• ESB etc.
• Knowledge of Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database is essential.
• Additionally, knowledge of HBase, Hadoop and Hive are desirable.
• Familiarity with message queue systems and AMQP and Kafka is desirable.
• Should have experience as a participant in Agile methodologies.
• Should have excellent written and verbal communication skills and presentation skills.
• This is not a Fullstack requirement, we are purely looking out for Backend resources.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.