Tele Sales Executive

Job Title: Coordinator – Customer Care (US Voice Process)

Experience: 1 – 4 Years

Batch Start Date: 20th October 2025

Job Responsibilities

• Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
• Follow up with customers when payment commitments are not met.
• Accurately log borrower contacts into the loan servicing system.
• Provide long-term resolutions to resolve delinquency.
• Use autodialing systems effectively to maximize contact ratios.
• Ensure daily prescribed contact targets are met.
• Stay familiar with customer relations functions and services offered.
• Perform other duties as assigned by the department manager.

Education & Experience

• Strong customer service and communication skills (English fluency required).
• Graduate preferred; Undergraduates must have at least 6 months call center experience.
• Prior knowledge of mortgage loan servicing is desirable but not mandatory.
• Minimum 1 year of international voice process experience.

Work Schedule / Requirements

• Must be willing to work in US shift timings.
• Immediate joiners preferred.

Nice to Have

• More than 1 year of international voice process experience.
• Good understanding of KPI’s & KRA’s in a call center.
• Strong interpersonal and customer-handling skills.

Compensation & Benefits

• Attractive variable pay – employees have earned on average ₹20,000/month last year.
• This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.

Job Summary

We are looking for a Technical Lead with strong expertise in AWS, Node.js, Angular, and MongoDB to drive the design, development, and deployment of scalable applications. The ideal candidate will be responsible for leading a team of developers, defining best practices, and ensuring high-quality code delivery while working in an agile environment.

Key Responsibilities

• Lead the end-to-end development of web applications using Node.js, Angular, and MongoDB.
• Architect scalable, secure, and high-performance cloud-based applications on AWS.
• Provide technical guidance, code reviews, and mentorship to the development team.
• Optimize backend APIs and database queries for performance and scalability.
• Ensure best practices in coding, security, and DevOps for cloud deployment.
• Collaborate with cross-functional teams including UX/UI designers, product managers, and DevOps engineers.
• Implement CI/CD pipelines, automated testing, and infrastructure as code on AWS.
• Troubleshoot production issues and drive continuous improvement in system reliability.
• Stay updated with emerging technologies and advocate for relevant tech adoption.

Required Skills & Experience

• 4+ years of hands-on experience in software development.
• Strong proficiency in Node.js (Fastify/Express), Angular (latest versions), and MongoDB (Mongoose, Aggregations, Indexing).
• Cloud expertise with AWS services like EC2, S3, Lambda, API Gateway, ECS, Code Build, Athena, Glue etc.
• Experience with Microservices Architecture and containerisation using Docker & Kubernetes.
• Strong knowledge of RESTful APIs, WebSockets, GraphQL, and authentication mechanisms (OAuth, JWT, SSO).
• Experience with DevOps & CI/CD tools (GitHub Actions, Jenkins, Terraform, Ansible).
• Hands-on experience with performance tuning, caching strategies (Redis, CloudFront), and database optimisation.
• Strong problem-solving, leadership, and communication skills.

Good to Have

• Experience with AI/ML integration in applications.
• Knowledge of Serverless Architectures (AWS Lambda, Step Functions).
• Exposure to NoSQL databases like like Elasticsearch.
• Familiarity with GraphQL, WebRTC, or real-time data processing.

Why Join Us?

• Work on cutting-edge technologies in a fast-paced environment.
• Opportunity to lead a strong technical team and shape the product architecture.
• Competitive salary and benefits package.
• A culture that values innovation, ownership, and growth.

Job Summary:

We are looking for an experienced MERN Project Manager to lead and oversee the development and maintenance of our MERN (MongoDB, Express.js, React.js, Node.js) stack projects. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to manage cross-functional teams to deliver high-quality software solutions on time and within budget.

Key Responsibilities:

1. Project Planning & Execution:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, timelines, and milestones.
• Monitor project progress, identify risks, and implement mitigation strategies.

1. Team Management:

• Lead, mentor, and manage the development team, ensuring alignment with project goals.
• Allocate tasks and responsibilities among team members based on expertise and project needs.
• Conduct regular team meetings to track progress and address challenges.

1. Technical Oversight:

• Provide technical guidance and ensure best practices in the MERN stack development process.
• Review code and ensure adherence to coding standards, scalability, and performance optimization.
• Collaborate with DevOps for CI/CD pipeline implementation and AWS/EC2 infrastructure management.

1. Stakeholder Communication:

• Act as the primary point of contact for clients and stakeholders.
• Provide regular updates on project status, milestones, and potential roadblocks.
• Gather and translate business requirements into technical specifications.

1. Quality Assurance:

• Ensure proper testing and debugging practices are followed.
• Facilitate UAT (User Acceptance Testing) and incorporate feedback into the development cycle.
• Oversee deployment and post-deployment support.

1. Documentation & Reporting:

• Maintain comprehensive project documentation, including requirements, design, and progress reports.
• Prepare and deliver project status reports to management and stakeholders.

Required Skills & Qualifications:

 Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

 Technical Skills:

• Strong hands-on experience with MongoDB, Express.js, React.js, and Node.js.
• Familiarity with DevOps practices, especially in AWS EC2 environments.
• Proficiency in Git and version control systems.
• Experience with Agile/Scrum methodologies.

 Soft Skills:

• Excellent problem-solving and decision-making abilities.
• Strong leadership and team management skills.
• Exceptional verbal and written communication skills.

 Preferred Qualifications:

• Certifications in project management (PMP, Agile, or Scrum Master).
• Experience with additional cloud platforms or DevOps tools.
• Prior experience managing MERN stack projects at scale.

What you will do?

Project Management

• Work with the product management team to create an engineering roadmap that aligns with the product roadmap. 
• Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.
• Plan, execute and deliver projects as per schedule, content, and quality metrics.
• Manage the day-to-day activities of the engineering team using Agile practices.
• Keep stakeholders continually updated on the progress of projects and operations.
• Track and report engineering health metrics (such as bugs by severity, production incidents etc.)

People Management

•  Hire and mentor a team of engineers
•  Manage learning and development, and performance of your team.
•  Own, Conceptualize and Build a tech-focused team

Technical Work

•  Core stakeholder to all technical design and architecture of team.
•  Review code, test plans, and deployment plans.
•  Focus and Strengthen all aspects of reliability

What we look for?

Must Haves

• Experience in telecom messaging software systems.
• Experience in distributed and scalable systems.
• Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.

Good to Have

• Experience in telecom messaging software systems.
• Experience in distributed and scalable systems.
• Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress

Job Essence –

It’s Only Words ..and the words are all I have ..to take your heart away…

Or

Country Roads take me home ….

Or

Har rang kuchh kehta hai…

We are looking for those who can feel the soul of seasons, the flora and fauna, the mountains, and the river…similarly if they feel the soul, the character of a brand to communicate and build the connect with its audience!

We are looking for content professionals to handle narrative based writings for content pieces for ever growing and global brands we have in our portfolio.

You should be digitally savvy/from media background/writer/author or be the next new age Prahlad Kakkar, Prasoon Joshi, Piyush Pandey, Josy Paul, R Balki, Alque Padamsee in making in Digital Agency world with a good grip on brand communications driven by content strategy.

You should be able to think beyond the universe to the roots of our nation, work on your style of content and help in brands’ facelift/makeover/launches. This applies to the messaging for all the audience’s touch points.

Our clients rely on us with trust of the above. We are their Partners in Progress (not a typical agency vendor). We may even help them to make their brand mandates, manifestation plans and guidelines. So there is almost no instructional or Copy/Paste working. You need to be as original as you are!

Work profile –

• Translation of Business/Digital Objectives into Content themes
• Production of Content items as per Digital-Social Media Campaigns
• Bench-marking content deliverables with national/global standards
• Creating manifestation and themes to be used for goal oriented marketing campaigns
• Producing tribe specific content assets ensuring engagement and RoI

Key Responsibility Areas –

Convert ideas into content pieces. These content pieces (output) can be in the form of:

• Web Related Content:
• Pages/Sliders/Banners
• Landing Page/Forms
• Emailers/Ebooks/Downloadables – Topic/Body/Links
• Blog/Articles/Press releases/Story telling/Infographics/Comic Strips
• SEM Content:
• Paid ads content – FB/Instagram/Google/LinkedIn/YouTube
• Content for creative cards/videos
• Copies and descriptions
• Remarketing ad sets
• SEO content – Blogs/Articles using keywords
• YouTube descriptions/Video scripting
• Taglines
• Quotations
• Profile Writing/Bios/Wikipedia
• Media Kit/PR activities/3rd Party PR
• Media Relations
• Online Reputation Management(ORM) areas
• Q&A | FAQs Deck

Must Have Requirements –

• Minimum 3-5 years of experience in digital social media writing(long form and short form)
• Deep understanding of digital mediums – FB|Instagram|Quora|LinkedIn|Google|landing pages etc.
• Deep understanding content analytics and RoI generation
• Should have worked with a digital social media agency/media house/news channel
• Should be able to ideate, and not just a task taker

● Design and develop responsive and visually appealing web applications and user interfaces using HTML, CSS, and JavaScript, React frameworks.

● Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces.

● Ensure the technical feasibility of UI/UX designs and optimise applications for maximum speed and scalability.

● Conduct code reviews and provide constructive feedback to team members, fostering a culture of continuous improvement.

● Stay updated with the latest industry trends, best practices, and emerging technologies in UI development, and recommend their integration to enhance our products.

● Identify and address performance and compatibility issues across different browsers and platforms.

● Champion UI development best practices, standards, and guidelines within the development team.

● Collaborate with backend developers to integrate front-end interfaces with server-side logic and APIs.

● Troubleshoot and debug UI-related issues and provide timely resolutions.

● Mentor junior developers, assisting them in enhancing their skills and knowledge in UI development.

● Write and encourage other engineers to write automated tests.

Skills/ Experience

● Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).

● Proven experience as a UI Developer or Front-End Developer, with at least 3+ years of hands-on experience in building user interfaces for web applications.

● Proficiency in front-end technologies such as TypeScript, Tailwind, React, Redux.

● Strong understanding of responsive design principles.

● Solid knowledge of web performance optimization techniques and best practices.

● Familiarity with Figma and other UI/UX design tools, to collaborate effectively with designers.

● Demonstrated experience in writing UI components to corresponding backend APIs and Databases.

● Excellent problem-solving skills and ability to troubleshoot complex UI-related issues.

● Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

Responsibilities for Jr. Node JS Developer: 3+yrs

· Should have relevant object-oriented application-building experience in a professional environment.

· Design and implementation of low-latency, high-availability, and performant applications.

· Implementation of security and data protection.

· Thorough understanding of relational databases such as MySQL or similar technologies.

· Excellent coding skills in Node.js, and JavaScript.

· Knowledge of working closely with code versioning tools like git.

· Excellent communication skills and being able to work independently or in a full team.

Required Skills:

· Strong proficiency with JavaScript.

· strong hold on Node.js and frameworks.

· Understanding the nature of asynchronous programming and its quirks and workarounds.

· Good understanding of server-side templating languages.

· Good understanding of server-side CSS preprocessors.

· Basic understanding of front-end technologies, such as HTML5, and CSS3.

· Understanding accessibility and security compliance.

· User authentication and authorization between multiple systems, servers, and environments.

· Integration of multiple data sources and databases into one system.

· Understanding fundamental design principles behind a scalable application.

· Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

· Creating database schemas that represent and support business processes.