Please go through the Job Description Carefully
Duties & Responsibilities:
Make about 250 outbound calls per day to potential customers
Sales closure to processing
Answering potential customer questions and follow-up call questions
Strategic approach to retention & customer service
Required Skills:
Telemarketing / Telesales or customer service experience (1 yr)
A flair for sales with a go-getter attitude
Ability to mould sales pitch according to the client behaviour & background
Ability to withstand pressure & work in a fast-paced environment
Proficient in Microsoft Office – basics of MS word & MS excel, with an average typing speed
Required Functional Skills:
Process & product knowledge of the services offered
Language skills – good English communication and a regional language (Marathi)
Ability to negotiate & convince
Sales, data & goal oriented
Required Behavioural Skills:
Values – Integrity, honesty, punctuality, process adherence & customer centricity
Patience, listening, influence & persuasion
Resilience and persistence
Energetic & self-driven, exhibit professionalism
Work & Logistics:
Day shift on a rotational basis – Work From Home / Work From Office.
Must have a desktop / laptop / VoLTE supported mobile phone
4G VoLTE connection with good network / internet stability
Location : Mumbai
Job Type: Full-time
Salary: ₹10,000.00 - ₹14,000.00 per month
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About the Account Executive Role
The full-cycle Account Executive role turns inbound and outbound leads into long-last relationships. The Account Executive needs to have experience selling SEO services and a working knowledge of SEO and Digital Marketing. Below is a breakdown of the Account Executive Role.
About Us
FirstPrinciples Growth Advisory is a premier digital marketing partner to help scale MQLs cost-effectively by identifying the right growth channel for your SaaS Business.
Role Break-Up
Lead Generation (25%)
The Account Executive will also be partly responsible for generating his/her leads. We expect to spend about 2 hours (about 70) dials making outbound calls using our CRM/day.
Nurturing New Leads/Pitch Cals (25%)
We expect between 1 to 2 Pitches scheduled daily from both inbound and outbound leads. Each Pitch takes 45 minutes to an hour, including following up with the next steps. This time is also spent working with our team to create the SEO Proposals and learning about the client before the call.
Nurturing Existing Leads & Customers (25%)
Reach out for the next steps, follow up on leads, social selling, and do other things to be front and center with the client.
Strategy (10%)
Analyzing results of past campaigns and tweaking future outreach campaigns and approaches.
Coordination & Administrative(15%)
Updating templates, the CRM and coordinating with the team as required. Coordination with the Ops team
What is in it for you?
The earning potential for this role is high. SEO/PPC clients are recurring clients, and our retention rate is high.
Requirements for the Account Executive Role
- 2 to 5 years of experience selling Digital Marketing Services
- Ability to conduct “Mini-Closes” in Succession
- Genuine customer empathy
- Organized and strong time management skills
- Experience working with Ahrefs and doing fundamental SEO Analysis for client sites
Desired skills:
- Excellent troubleshooting skill.
- Functional knowledge either SAP PM, SAP ISU,would be a plus
- Knowledge on enterprise mobile application would be
a plus.
- Strong technical knowledge in software, hardware, and networking
- Prior experience in Customer service or call center environment
- IP protocol and network experience highly desirable
- Working knowledge of NetApp technical systems (6 months or more)
- Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
- Sound problem solving skills with linear and logical troubleshooting skills
- Process knowledge, assessment, design and documentation skills
- Strong oral and written communication skills
- Solid analytical, technical, and project management skills
- Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work independently with minimal supervision
- Must be available weekends
- Languages: B2 English
Need to have hands-on experience of PHP,MySQL,Suite CRM/ Sugar CRM.
Attention : Immediate joiners required only max upto 15 days.
Requirement-
- Min 2.5 Years development experience on the SugarCRM / SuiteCRM platform
- Design, implement, test and maintain our CRM built on SuiteCRM
- Setup integrations to various systems
- Create and maintain software documentation
- Implement Proof of Concepts for testing business ideas
- Recommend ways to improve reliability, maintenance, efficiency, and quality
- Follow SCRUM Agile Development methodology
- Experience on large scale projects
- Expertise in security framework
- Develop new modules, components and improve functionality in existing modules
- Experience with composer and upgrade safe modules
- Experience in SuiteCRM upgrade and code optimization
- Experience with MySQL database would be preferred
- Solid knowledge of beans, workflow, logic-hooks, Reports, roles & permissions and security groups